Apart from being very professional and friendly, I want to tell you that they also showed humanity. I once misjudged something at an auction, and Propstore accommodated me even though they didn't have... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm a first time customer/winning bidder of Propstore. Registering to bid was extremely easy. After I won the item, I received a couple of emails updating me on the shipping status. The item shipped... See more
Company replied
Their support staff went above and beyond to assist me in procuring the item’s payment. After my banking establishment was being difficult releasing the funds. I can’t over state the patient nature... See more
Company replied
Having both sold and purchased memorabilia from them, Prop store have always been an absolute pleasure to deal with. They have the best customer service out there. Ryan has been great to deal wit... See more
Company replied
Company details
- #98 of 133 best companies in Collectibles Shop
About Propstore Ltd
Written by the company
In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.
Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.
Contact info
Propstore Ltd, Great House Farm, Chenies, WD3 6EP, Rickmansworth, United Kingdom
- +44 (0)1494 766485
- support@propstore.com
- propstore.com
4.6
Excellent
182 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would wish that there are more…
I would wish that there are more shipping companies to choose from and not only FedEx .
19 February 2025
Reply from Propstore Ltd
Hello,
Thank you for your review; I trust that you are happy with your items.
We tend to use FedEx for shipments because they are a premium service and the best in the world at shipping the types of items that we sell. They also have end-to-end tracking, which is a big must for us as we ship all over the world.
However, If you would like to explore other options the Propstore team will always try and find you an alternative shipping quote if requested.
You can do this by emailing us at Support@propstore.com for more information :)
An earlier email on order status...
An earlier email on when the order would be ready would be welcome. 7 days between order and next update. But excellent service overall.
13 January 2025
Reply from Propstore Ltd
Hello, Thank you for your kind words and review. We hear you in regards to the status updates, we are working on a solution :)
Above And Beyond Customer Service
Despite being their busiest year-end crunch time, the Customer Service team went above-and-beyond to expedite and ship an item overseas for an extremely special family gift. Thanks to their efforts, it (miraculously) arrived in time and saved our Holiday celebration. I'll be forever grateful for their efforts.
22 December 2024
Reply from Propstore Ltd
Hello, Thank you very much for your kind words. We are very happy that we were able to provide you and your family your special Christmas gift :)
Communiation is key.
10 January 2025
Reply from Propstore Ltd
Thank you for your review, and we hope you enjoy your new purchase :)
Satisfied Overall. Learned Lessons in Absentee Bidding.
Purchased an item via their London auction in November 2024 and received the item January 16th. Satisfied with the process overall. My only word of caution is with using the max absentee bid option because I'm fairly certain they up-bid my item with fake bids to reach my maximum and make the most amount of money. Lesson learned for the next one, but makes me feel like I overpaid and was scammed a little bit. Overall though, they are a respected dealer in the prop space and I would just bid in a live auction or use their store in the future.
3 January 2025
Reply from Propstore Ltd
I can assure you that there is no scamming, with the bidding rules explained in the terms and conditions. There are strict rules and regulations that govern auction house procedures and how different methods of bidding interact with each other, and we always strive to be transparent.
From the details in your review, there are a couple of scenarios that potentially played out:
- After you set your max bid on the lot, another bidder came in with their own max bid or offline bid. Competing max bids can make the winning bid jump up multiple increments in succession.
- Your initial bid may have been the top bid and winning, but was below the reserve price set with our seller and therefore would not have won the lot if the auction finished then (the reserve amount is not public, but will never be higher than the low estimate). When you subsequently placed your max bid, this was above the reserve – and our system would then take the bidding up to the reserve price, which may have been your max bid. Also to note, we never raise reserves after the auction has launched for bidding.
A Breeze
I recently sold some items through propstore and it was a breeze from start to finish.
1 November 2024
Reply from Propstore Ltd
Thank you for your review, we try our best to make the whole process as easy as possible :)
Excellent!
I have bought and sold with Propstore and can only say good words about them. Highly professional.
10 January 2025
Reply from Propstore Ltd
Thank you very much for your review, we try and make the whole process as easy as possible for our clients :)
Reply from Propstore Ltd
Thank you for your review!
The passion and knowledge
The passion, the knowledge, and infinite attention to detail, set these guys apart.
The whole team at propstore are a pleasure to deal with.
17 November 2024
Reply from Propstore Ltd
Thank you for your kind words, we hope you have had only the best experience with us :)
Reply from Propstore Ltd
Thank you for your kind review, we really appreciate it :)
First-Time Winner, Satisfied Buyer
Mostly I'm happy to have gotten the items safely in hand. As a newcomer to the whole process it would have been great to get a little more detail up front about just how long the validation and packaging process takes. I was expecting to receive things much sooner but once I adjusted my expectations all was well.
2 January 2025
Reply from Propstore Ltd
Thank you for your review. You are right; the shipping process can take time. We do want to make sure that everything is packed correctly and that we don't make mistakes by rushing. We are working on making this part of the process a bit quicker :)
Perfect
Perfect! They were there to answer my questions, the sending was perfect, zero problems with Propstore, they are professionnals from A to Z
2 January 2025
Reply from Propstore Ltd
Thank you for your review; we really appreciate your kind words :)
Having the reach to worldwide buyers
7 January 2025
Reply from Propstore Ltd
Hello, thank you for your kind review, we really appreciate it :)
A very professional service
1 December 2024
Reply from Propstore Ltd
Hello, Thank you for writing your review today. Very kind words :)
The best in the business!
Professional and friendly customer service. The Propstore made consigning with them a breeze.
14 November 2024
Reply from Propstore Ltd
Hello, Thank you for writing your review today. Very kind words :)
They did exactly what they said they…
They did exactly what they said they were going to do.
4 November 2024
Reply from Propstore Ltd
Hello, thank you for your kind review, we really appreciate it :)
Great company to deal with
Great company to deal with. Very helpful and extremely knowledgeable. Will be using them again for sure. 👍
14 November 2024
Reply from Propstore Ltd
Hello, thank you for writing a review today, we really appreicate it and look forward to the next time :)
Very efficient
Very efficient. Was kept informed throughout and it was completely stress free! Thank you PropStore!!
3 January 2025
Reply from Propstore Ltd
Hello, thank you for your kind review, we really appreciate it :)
You Know Their Name, Now Learn Their Number!
I have dealt with Propstore.Com since 2001 both as a customer, consignor and advisor and have seen them grow from small acorns to the international success they are today. With Propstore you will be able to secure that special unique something from the worlds of film, television and now music. Their importance as a brand leader has been recognised by them receiving The Queen’s and now The King’s award for Industry which is an incredible achievement for a team which started off with an office with an adjoining warehouse with just Stephen, Tim and if I recall correctly Mrs Lane herself? The thing which shines out for me is the personal touch from Stephen, Tim and the team so if you are buying, selling or just browsing? Give Propstore a call 👍
14 November 2024
Reply from Propstore Ltd
Hello, Thank you so much for your very kind words. We appreciate it and look forward to working with you in the future :)
My first auction piece with prop…
My first auction piece with prop store........and I'm reasonably happy with how things went.
Communication could be improved did have to chase a fair bit.
Shall be coming back though to bring more things to sell, always tricky the first time around.
3 January 2025
Reply from Propstore Ltd
Hello, Thank you for your review.
We do appreicate that during busy periods our comunication could be better, that is fair. I do apologise for any inconvenience caused.
I do hope you enjoyed your first purchase overall though :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.