Propstore Ltd Reviews 182

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, which are often described as being exactly as pictured and well-packaged. The delivery service is frequently highlighted for its speed and efficiency, with items arriving safely and in perfect condition, even for international shipments. People also appreciate the exceptional customer service and the helpful, friendly staff who provide clear communication and support throughout the entire process. However, some customers also noted issues with lost packages and delays in delivery. A few other people expressed concerns that the quality of vintage items did not always align with their expectations based on listings, and some found the verification of "used in final cut" items unclear.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are very pleased with their purchases, often... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt and quick... See more

Service

Reviewers highlight positive aspects of service, consistently praising the great communication and smooth... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the great customer care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from being very professional and friendly, I want to tell you that they also showed humanity. I once misjudged something at an auction, and Propstore accommodated me even though they didn't have... See more

Company replied

Rated 5 out of 5 stars

I'm a first time customer/winning bidder of Propstore. Registering to bid was extremely easy. After I won the item, I received a couple of emails updating me on the shipping status. The item shipped... See more

Company replied

Rated 5 out of 5 stars

Their support staff went above and beyond to assist me in procuring the item’s payment. After my banking establishment was being difficult releasing the funds. I can’t over state the patient nature... See more

Company replied

Rated 5 out of 5 stars

Having both sold and purchased memorabilia from them, Prop store have always been an absolute pleasure to deal with. They have the best customer service out there. Ryan has been great to deal wit... See more

Company replied


Company details

  1. #98 of 133 best companies in Collectibles Shop

About Propstore Ltd

Written by the company

In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.

Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

182 reviews

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Replied to 75% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Long May they reign!

Unlike many similar companies Propstore truly know what they are doing and know about the items they sell. Once again after making a purchase the item has been packed and delivered to the very highest of standards, the item was exactly as described and damage was not left to chance as the packaging was almost bullet proof!

Propstore has grown considerably since I first met them at a memorabilia event many years ago. They have grown in every way but have not lost the personal touch and continue to find rare and exciting items that I can add to my collection, long may they reign!

2 October 2023
Unprompted review
Propstore Ltd logo

Reply from Propstore Ltd

Thank you Alison! Glad we can continue to deliver a high standard of service now as we did then.

Rated 5 out of 5 stars

Thanks to Stephen and the team at Propstore

Stephen and the team at Propstore have been great supporters of Emmaus Hertfordshire over the past couple of years. As well as making some very thoughtful donations at key times of year (Chocolates at Xmas and Easter Eggs always go down well!), they also picked up the bill for our community Xmas meal, helped to decorate our TV lounge with some fantastic film posters and also hosted a number of companions for really interesting guided tours of the Propstore premises. It's a real pleasure to work with an organisation that clearly cares about living up to its values and making a really positive impact in the wider community.

6 October 2023
Unprompted review
Propstore Ltd logo

Reply from Propstore Ltd

These are very kind words :) Thank you Duncan!

Rated 5 out of 5 stars

Professional and Courteous throughout.....

We were very kindly able to visit Propstore recently and the experience was amazing. A professional, courteous and hard working group of people, dedicated and enthusiastic about what they do. Amazing set up particularly if you are into films at all! From more humble days when Stephen and Tim first started, it has grown into an unbelievable unique and ever growing business. They are obviously very busy people but made time for us and our friends, who were visiting from Canada, and it is a day we will all certainly remember. Everybody we spoke to on our visit were happy to talk to us and discuss things they must get asked over and over again. Thank you Graham in particular as he was the one getting bombarded with most of the questions on what was a very hot and sticky September day if you remember!

8 September 2023
Unprompted review
Propstore Ltd logo

Reply from Propstore Ltd

Thank you for you kind words, we look forward to your next visit!

Rated 5 out of 5 stars

My first and only choice!

I've purchased items from Propstore over the years since they started business and have had nothing but the best experiences. The team is very knowledgeable and their subject experts are leaders in their field. Propstore's reputation in the prop and memorabilia collecting world is second to none.

I recently decided to sell some items and Propstore were my first (and only) choice. My items were included in one of their Entertainment Memorabilia Live auctions and right from the outset I was looked after extremely well, all the way up to the day of the auction itself, and afterwards when payments were due to me.

I wouldn't hesitate to use Propstore again for future purchases or sales.

3 November 2022
Unprompted review
Propstore Ltd logo

Reply from Propstore Ltd

Thank you Harry!

Rated 5 out of 5 stars

I have been purchasing and selling…

I have been purchasing and selling through Prop Store since Stephen began the company many years ago. Ultra professional is the only way to describe this perfectly run business, very approachable and always make you feel that nothing is to much trouble.

26 December 2022
Unprompted review
Propstore Ltd logo

Reply from Propstore Ltd

Thank you Jamie!

Rated 5 out of 5 stars

Propstore are simply the best and are truly worth there weight in gold..

What can I say, honestly not enough words..
They are incredibly super professional, Tim Lawes and the whole team go that extra mile… Been a Customer since 2008 and I have built a strong bond with the London team and the team in the states..
Would highly recommend.. Propstore take care of you… An they got me into this hobby which I’m so grateful for.. So BIG thank you!!

26 September 2023
Unprompted review
Propstore Ltd logo

Reply from Propstore Ltd

Thanks Drew!

Rated 5 out of 5 stars

I absolutely love Propstore

I absolutely love Propstore. I have been buying the most wonderful authentic movie props and costumes from Propstore since 2012. The staff are so knowledgeable, responsive, willing to help and have a genuine love of what they do and pride in the excellent service they provide. Communication has always been superb and over the years I have felt so comfortable and assured to entrust some of my props for consignment at auction or on the website. They are always more than willing to accommodate and have a real personalised, human touch to their customer service. Packing and delivery of props has always been completed with care, attention and promptness. Offering generous payment plans Propstore have made it possible for me to achieve my ambition of building my own prop collection. As you can gather, I have always been delighted with their service and am one very happy customer.

26 September 2023
Unprompted review
Propstore Ltd logo

Reply from Propstore Ltd

Thank you Steven, appreciate your kind words!

Rated 5 out of 5 stars

Fantastic Inventory and Customer Service

It is always a pleasure dealing with Prop Store. Their selection of genuine screen-used memorabilia and cinema posters is exceptional, and the team goes to great lengths to ensure authenticity on each and every item. They are a first-class outfit, and I cannot recommend them highly enough!

7 September 2023
Unprompted review
Rated 5 out of 5 stars

The best in the business

I have been a customer of Propstore for many years and have always received the best service. Their knowledge of collectibles goes at beyond, and they’re sticklers for provenance which is what makes me keep coming back. The shipping is always to a very high standard. Would highly recommend.

26 September 2023
Unprompted review
Rated 5 out of 5 stars

Can't say ENOUGH!

I bought a few items from PropStore for the first time and was completely impressed by their customer care all the way from the purchase to the delivery. I love how easy they're buying process is. They are very knowledgeable about what they have up for auction, so any question I had was answered quickly and in-depth. Additionally, the shipping is definitely worth the cost. A lot of times when I buy collectibles, people tend to half-hazardly package them. Not Propstore. Whether my item was big or small, it was packed expertly in layers of protective materials. My items were in stellar, as-shown condition when they arrived. I can't say enough about how excellent my experience with this company was.

18 May 2023
Unprompted review
Rated 5 out of 5 stars

I made a purchase that I’m incredibly…

I made a purchase that I’m incredibly proud of, and it felt less like a transaction and more like gaining a piece of cinematic legacy. Owning an authentic piece of my favorite film isn’t a dream here—it’s a reality! The sense of belonging and experiencing movie magic firsthand is unmatched. Highly recommended for anyone looking to own a slice of cinema history! Finding Propstore was like discovering hidden treasure! With galleries in LA and London, I was swept into a world spanning over 25,000 sq ft of genuine movie props and costumes. Every visit is a trip down cinema memory lane, uncovering pieces that each tell a unique story. It's not merely a collection but a harmonious blend of art and memorabilia that speaks volumes about film history. What stood out to me was the passion and extensive knowledge of the team. Each tour I’ve had has been an unforgettable journey, offering insights and stories behind the artifacts. Propstore is more than a store; it's a vibrant community, a meeting ground for enthusiasts like me to relive and cherish our favorite movie moments.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely stellar service and item!

Absolutely stellar service and items. There’s a reason why a Propstore COA actually means something in this hobby (unlike so many others that are worth the paper they are printed on). Great products with all the hard research done for you. Some thing I don’t see mentioned often is how great their packing and shipping is my item came all the way from across the ocean with out a scratch. If you’re looking for props, look no further

3 August 2023
Unprompted review
Rated 5 out of 5 stars

If you want the best of the best with…

If you want the best of the best with peace of mind knowing the Props you won are the real deal then there is simply no one else but Propstore. The dedication to research is second to none. Not to mention the customer service is top notch as well. The quality of the auctions from the catalog to the employees you work with on the phone is exceptional. The shipping is not bad for what it is as they make sure to pack you items securely to insure there is no damage traveling around the world. You can definitely use you own shipping as it can be slightly cheaper but why would you risk something happening to your treasure to save a few bucks. From start to finish it is more then a 5 Star experience it is more of a 10 star white glove approach. Finally I want to iterate that I have been able to grow my collection tremendously through the years because of Propstore. If it wasn't for them searching these items out and bringing authentic carefully curated pieces to auction I wouldn't have anything. Thank you guys! You do not know who valuable your truly are to the collecting community.

30 August 2023
Unprompted review
Rated 5 out of 5 stars

I have had always a great experience…

I have had always a great experience with Propstore for many years now, any item you buy you know its the real thing as they put in so much effort and research into the background of any props and costumes. Thanks to all staff over the years!

16 September 2023
Unprompted review
Rated 5 out of 5 stars

Really enjoyed to work there

At the short time I had the chance to work there it was great fun and really educational in terms of working with high class movie memorabilia, learning how to promote those items and interacting with buyers as well as conisgnors. Especially the time around the anual auctions was intense but the whole team is pulling it through together which made it quite an experience for anyone who loves to work in a well organized place. Payment was reasonable and the team, including the head staff earn a 5***** rating. If you enjoy working with exclusive movie stuff and heading out for dinner and drinks with the team after work, this is your place to go!

22 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company, have been doing business with them for 20+ years. Amazing products and service. Recent purchases were as described and quickly shipped. Highly recommended for both buying from and selling through.

14 September 2023
Unprompted review
Rated 5 out of 5 stars

I can’t say enough about the Propstore of London

I can’t say enough about the Propstore Of London, and more importantly, the people who own and operate this company. I have been working with the Propstore Of London for 20 years now, and could not be happier with my experiences. I have a collection of almost 1000 pieces of memorabilia and I imagine half of that has come from the Propstore Of London.
The pieces they find, the research they do, and the communication and customer service they bring to the table are unparalleled in this industry.
I can honestly say that I have never had a bad experience with the Propstore Of London after all these years I have been doing business with them. Whether I’m speaking to the owner of the company, a customer service agent, or just someone in the shipping department, everyone I have a come in contact with has been professional, knowledgeable, courteous, and always willing to help.
Propstore Of London is as good as it gets!

22 September 2023
Unprompted review
Rated 5 out of 5 stars

Look no further than The Propstore!

I have been acquiring and consigning pieces from and with The Propstore for many years now. They are always professional, knowledgeable and exceedingly easy to work with.

Their customer service team is equally as fantastic and has always been responsive to my inquiries and requests.

And they are one of the only auction houses that truly stand behind their authentication process.

Because of their integrity and reputation, their certificates of authenticity are one of the very few that add value to pieces.

I cannot recommend them enough!

22 September 2023
Unprompted review

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