Prospecthallcasino.com Reviews 133

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

BIGEST SCUMS FIXING GAMES IVE SEEN IN MANY YEARS Omg...don’t know where to start so I’ll try say it short... GAMES CAN GIVE YOU NOTHING IN 20-30 spins and suddenly when you have to win its com... See more

Rated 1 out of 5 stars

All good when you’re depositing! Different story when you try to withdraw you can’t! Also can’t get in touch via live chat and no telephone number only option is email but never get replies! Withdr... See more

Rated 2 out of 5 stars

This site has a multitude of games from various developers so there is something for everyone. However, the RTP (return to player) is beyond minimal. I would only play here if you want to gamble wit... See more

Company replied

Rated 1 out of 5 stars

After playing at prospecthallcasino.com for a number of years and always receiving 5 star customer support ..this week they have been abysmal! having issues with the bonuses for 2 weeks now...still... See more

Company details

  1. Casino

Information provided by various external sources

Prospect Hall is a new online and mobile casino company, based in the UK. We always value our players feedback, so please tell us about your experience at Prospect Hall. For any urgent queries please contact us at support@betable.com


Contact info

1.7

Bad

TrustScore 1.5 out of 5

133 reviews

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No history of asking for reviews

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1.7

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(133)

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Rated 3 out of 5 stars

Good games I've recently come back to…

Good games I've recently come back to play and make my first withdrawal of 2300 through paypal so will see how much hassle its gonna be getting my money I'll update

10 May 2020
Unprompted review
Prospecthallcasino.com logo

Reply from Prospecthallcasino.com

Hello,

We appreciate your feedback and we never want to feel that our players are dissatisfied by our service.

If you contact our support team via email or the live chat we will be more than happy to provide you with any assistance or update we can.

Kind regards,

The Prospect Hall Team

Rated 5 out of 5 stars

Really modern looking site with some of…

Really modern looking site with some of the newest slots around. Great weekly promotions too. Quite generous

26 June 2019
Unprompted review
Prospecthallcasino.com logo

Reply from Prospecthallcasino.com

Hello Noah,

Thank you for your positive feedback!

Customer experience is really important to us here at Prospect Hall Casino, so it's lovely to hear that you are enjoying the site!


Kind regards,

The Prospect Hall Team

Rated 1 out of 5 stars

Fraudulent company stay clear!

Please stay well clear of this company. I debited onto the site, decided after reading reviews I didn't want to play on the site so I didn't and 5 mins after depositing tried to withdraw. Shock it wouldn't let me do this. (even the fact I had not gambled anything). So they then ask me for ID. I sent 2 forms of ID including drivers license, bank statement and which both match my details and address. Not only was that not enough they ask me to screenshot my PayPal account. Again even though very suspicious at this point did so as I wanted my money back. The best part is it's still apprenelty not enough, I am a member of over 10 different sites and I have never had such poor customer service and fraudulent behaviour. I am going to give them one more day before I take this further. I repeat do not use this site. Also this is the first review I have ever done to make sure people don't get money taken from them. I don't believe any of the previous replies that they are a regulated company in the UK, as they also asked me to send a picture of both sides of my bank card what I am certainly not doing! Stay well clear!!!

13 March 2019
Unprompted review
Prospecthallcasino.com logo

Reply from Prospecthallcasino.com

Hello Luke,

We appreciate your feedback and we never like to hear that players are dissatisfied by our site.

It is important to note however, that Prospect Hall Casino is fully licensed and regulated by the UKGC, and it is a legal requirement for our casino to carry out these checks to prevent fraud and identity theft within online accounts.

If you have concerns about our teams request for documentation, you can contact IBAS, who are an independent body, and follow their complaints procedure.

If you need any further assistance from our team please contact support@betable.com

Kind regards,

The Prospect Hall Team


Rated 5 out of 5 stars

I have been playing with Prospect Hall…

I have been playing with Prospect Hall for a few years now. In that time I have had to contact customer services once and found them to be very helpful and actually keen to resolve my issue.

I love Prospect Hall because they have a wide variety of games so whatever your mood or budget there is a game to enjoy.

Of course I can't always win but I am extremely pleased that when I do the payout is instant, I use PayPal and am not a VIP player. I do not know this of any other online casino and for me this makes a huge difference. It actually makes withdrawing your winnings more appealing as it has an immediate impact, rather than the three day wait of many other online casinos.

Keep up the good work!

25 October 2018
Unprompted review
Prospecthallcasino.com logo

Reply from Prospecthallcasino.com

Hi Tracey,


Thank you so much for your lovely feedback!

It's so nice to hear that you are happy with our site and our service team.



Kind regards,


The Prospect Hall Team.

Rated 5 out of 5 stars

A trustworthy and exciting place to play

Finding a trustworthy online casino with great customer service isn't the easiest in an industry that is littered with rogue operations and their fly-by-night operators. PROSPECT HALL CASINO has broken the mould.

An incredibly helpful customer service team, lightning fast payouts and clear wagering requirements on bonuses is the trifecta of what an online casino should offer and Prospect Hall ticks all three boxes.

As a fully UKGC licensed casino It's wonderful knowing that my money is safe and I'm free to enjoy the games without the stress of wondering if I'll ever be paid if I'm lucky enough to win. Withdrawals are processed in record time, which is a refreshing change as so many other casinos have a lengthy 'pending period' where they want to hold on to your money for as long as they can.

Their extensive range of games from a variety of providers, along with regular slot tournaments and promotions makes for an exciting experience. As a loyal player, I am regularly rewarded with ad-hoc bonuses as a 'thank you' for my continued custom.

23 October 2018
Unprompted review
Prospecthallcasino.com logo

Reply from Prospecthallcasino.com

Hi Adam,


It is delightful to hear your feedback!

We are very happy that you have faith in our casino and we always strive to give the best service in any situation.

Thank you for taking the time to write this wonderful review!


Kind regards,


The Prospect Hall Team

Rated 1 out of 5 stars

Never win here 👎

12 October 2018
Unprompted review
Prospecthallcasino.com logo

Reply from Prospecthallcasino.com

Hi Mike,

I'm sorry to hear your frustration.

Please understand that Betable is a fully licensed and regulated gambling operator with both the UKGC and AGCC. In order to be licensed, the operator and all games provided from various game suppliers must be tested and approved by independent test houses to ensure they comply with the Gambling Commission. The games cannot be changed by us while they are live on the site.

That way you can be sure that you always have a fair chance at winning as the outcome of each and every bet is genuinely random.


Please let us know if you have any further concerns.


Regards,

The Prospect Hall Team

support@betable.com

Rated 1 out of 5 stars

Never had a site want 3 forms of I.D to…

Never had a site want 3 forms of I.D to proccess a withdrawal. Happy enough to take my money. Complete scam.

24 September 2018
Unprompted review
Prospecthallcasino.com logo

Reply from Prospecthallcasino.com

Hi Kirsty,

Thank you for your feedback.

Documents are requested at any given time in order to verify players accounts, this is done through a secure email only accessible by our assigned documents team. This is completed in line with the Data Protection Policy to ensure prevention from identity theft. We have a duty of care to our players and have the process in place to prevent any of this happening.

If you have any more queries or feedback, please do not hesitate to contact us via live chat or email.

Kind regards,


The Prospect Hall Team

support@betable.com

Rated 1 out of 5 stars

Not recommended, low RTP.

Do not waste your money here.

I played over 500£ after oppening, stakes around
50p to 2£ per spin, biggest win I had was around 40£.
Bonus spins in games almost doesn't happen,
for a test I left one game on auto spin for around 3 hours,
and believe it or not, not a single time free spins was won.

Variety of games is not so good as well,
self-excluded and not wasting any more time there.

20 June 2018
Unprompted review
Prospecthallcasino.com logo

Reply from Prospecthallcasino.com

Hello Szymon,

Thank you for your feedback on our site.

Please understand that Betable is a fully licensed and regulated gambling operator with both the UKGC and AGCC. In order to be licensed, the operator and all games provided from various game suppliers must be tested and approved by independent test houses to ensure they comply with the Gambling Commission.


If you have any more queries or feedback, feel free to get in touch via our live chat or email service.


Kind regards,


The Prospect Hall Team

support@betable.com

Rated 5 out of 5 stars

Can’t fault this casino at all when you…

Can’t fault this casino at all when you withdraw money is in your account the next day !!! Five stars to this awesome casino :)

16 May 2018
Unprompted review
Prospecthallcasino.com logo

Reply from Prospecthallcasino.com

Hi Larissa,


Thank you for your lovely feedback, we are glad to hear you are enjoying the site.

We strive to make our customers happy and your review is a testimony of this.


Regards,

The Prospect Hall Team

support@betable.com

Rated 5 out of 5 stars

Quite simply the best Casino out there

Quite simply the best Casino out there. Good selection of games, no nonsense payouts and very helpful customer services.

22 January 2018
Unprompted review
Prospecthallcasino.com logo

Reply from Prospecthallcasino.com

Hi Valeria,

Thank you for your positive feedback, we are glad to hear you are enjoying the site.

Regards,

The Prospect Hall Team

support@betable.com

Rated 1 out of 5 stars

I am absolutely disgusted

I am absolutely disgusted, I had a withdrawal balance of £83, after clicking off it my balance went to £17. I was told I had made a £40 spin twice, this was a total lie. I would never put that amount on a spin. I had no joy in trying to get my money back at all. WARNING STAY AWAY TOTAL SCAM

21 April 2017
Unprompted review
Rated 2 out of 5 stars

Payouts

I made withdrawel 7 days ago now. Usually when make withdrawel in the next day. Got email stating it was sent.
By Monday still not in so tried to get online chat(to wich everyday this week unable to do so) to be advised they where having issue it may be in my account up to 6 day after withdrawel but if is was not could not estimate There having problems wich is out with there control. This money still not in account and still blaming same issue and now turning round to say other casino have same issue this is very alarming I made withdrawel from 3 different casino on Monday and recived payout on the tue. In very concerned and asked for manager to call me and adv could not will be taking this up with gambling commision

14 July 2016
Unprompted review
Rated 5 out of 5 stars

great site

have had some good games played on this site all that is needed I think are more bonus offers but all in all a great site to play on.

24 January 2016
Unprompted review

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