Straightforward process in opening an ISA account and good interest rate (although it did drop from 4.7% to 4.6% overnight, unannounced and without explanation. My only suggestion for improvement woul... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Being someone who easily gets stressed out when in comes to finance, I love the fact that prosper send emails which give a little advice & options on the best way to save, giving choices of long ter... See more
Company replied
Self and partner opened Cash ISA’s last week. Process was quite straightforward, had to confirm identity with passport/driving licence and selfie. No issues. Confirmation came through within 24hours a... See more
Company replied
5* for the rate 4* for the experience. Personally the whole transfer into wallet and then into ISA felt clunky and I assume this will be the same with withdrawals. Onboarding had an issue tryi... See more
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Company details
- #47 of 78 best companies in Investment service
- #71 of 110 best companies in Alternative Financial Services
Written by the company
Prosper was founded to bring More for You by maximising our members’ potential wealth. We provide pensions, investments (both public and private) and savings accounts that have clear charges. And we keep them low. With Prosper’s flexible Stocks and Shares ISA, you get: No platform or transfer fees Refunded fund fees on over 30 top ETFs (BlackRock, Vanguard and more) Real human support when you need it Our pensions (Self Invested Pension Plans) are also free to open and free to fund. We charge no platform or transfer fees to move your existing pensions or ISAs to Prosper. We have market beating cash savings rates on fixed, easy access and notice accounts and again, we take the absolute least possible interest for ourselves that we can so that we can pass on as much value to you as possible. Recently we have brought our members private markets funds and we intend to much more in the app to bring private markets to our sophisticated investors with a simple interface. Our members benefit from zero fee access on 30 index funds from the world's leading asset managers, zero platform fees and zero transaction fees. In the future, we will charge members a fair platform fee and low, fair and transparent fees for any other investment products we think represent great value. Prosper founder and CEO Nick Perrett and Chairman Ricky Knox have previously worked together building Tandem Bank. The company is backed by the founders of Monzo, Capital One and Admiral and other leaders in financial services.
More for you
Written by the company
- Maximise your potential wealth
- We are committed to keeping more of our members' money for them and making the most growth we can in the time that they save and invest with Prosper. We are a generous business in a very greedy category.
Contact info
United Kingdom
- prosper.co.uk
4.5
Excellent
428 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to open new account and ISA.
Self and partner opened Cash ISA’s last week. Process was quite straightforward, had to confirm identity with passport/driving licence and selfie. No issues. Confirmation came through within 24hours and it was easy to transfer money into the wallet and thence to the ISA. Had one little query which was responded to promptly by email. Happy so far.
6 April 2026
Unprompted review
Reply from Prosper
What a wonderful review - thank you so much, Roger! It's brilliant to hear that both you and your partner found the process smooth from start to finish. We know identity verification adds a step but it's so important for keeping your money safe, so we're glad it was painless. Really pleased your query was picked up quickly, too. Welcome to Prosper, both of you!
Communication and cash transfer issues
I tried to open an ISA account and transferred cash. The app was switched off and I could neither open the ISA or transfer my money back out. I have registered a complaint but my email or my complaint has not been acknowledged.
4 April 2026
Unprompted review
Reply from Prosper
We're really sorry to hear about the difficulties you've experienced at arguably the busiest time of the tax year, Karen. We'd really like to look into this for you personally. Please do reach out to our support team directly at support@prosper.co.uk and we'll make sure your complaint is picked up and handled as a priority. Thank you for your patience.
My research took me to Prosper as one…
My research took me to Prosper as one of the best paying flexible ISAs. It was quite easy to download their App and add funds. I’m now awaiting my interest in the future.
8 April 2026
Unprompted review
Reply from Prosper
Appreciate you doing your research, Russell - we're delighted it led you to us! Great to hear the app download and funding process felt nice and easy. Welcome to Prosper!
Straightforward app and deposits
Straightforward app. Good communication. Quick notification of money deposited and decent interest rate.
8 April 2026
Unprompted review
Reply from Prosper
Thank you for the fantastic review, Stephen! Really pleased to hear the app is feeling straightforward and that our communications are hitting the mark.
Great low cost option
Great low cost option. Good fund options. Easy to use platform.
11 April 2026
Unprompted review
Reply from Prosper
Thank you for the great feedback, Dominic!
Easy to open the account
Easy to open the account, but a bit longwinded (security orientated means I should be safe from frauds).
7 April 2026
Unprompted review
Reply from Prosper
Thank you for the 5 stars, Howard! We're glad the account opening process felt straightforward. As you say, we do take security very seriously, and while those extra steps might add a little time, they're there to make sure your money stays protected. Thanks for bearing with us on that!
Pretty smooth operation
As I remember it the process of opening and funding was quite straightforward forward. In fact funding was most instantaneous which was wonderful.
I do have a ISA in another institute but this is where prosper lost a point. Transfer in not available currently apparently .
9 April 2026
Unprompted review
Reply from Prosper
Thank you for the great feedback, Frank! Really glad to hear the opening and funding process felt smooth and quick. On the transfer point, we do actually support transfers in for our Stocks & Shares ISA. While we don't do so for our Cash ISA yet, we want you to know that it's something we're actively working on. We hope to have some good news on that front before too long!
Winner winner chicken dinner!
Quick, clear and helpful guidance from Nick Perrett down to the app based customer service, *really* free (they refund some funds fees, no platform or transaction fees) and they offer employer contributions!
I've been so happy with my experience that on top of using their platform and services extensively, I've also invested in to the company via crowdcube.
12 April 2026
Unprompted review
Reply from Prosper
We love this - thank you, Michael! It's wonderful to hear that everything has come together so well for you, from Nick's guidance through to the app experience. We're really proud of our fee structure so it means a lot to know that's made a real difference. Thank you for your support, it really does mean the world to us!
Easy to set up excellent interest would…
Easy to set up excellent interest would recommend
12 April 2026
Unprompted review
Reply from Prosper
Thank you so much for the great feedback, Denis. Appreciate your recommendation!
Easy to use app
Easy to use app, simple and quick ISA transfer service, very low charges and great range of funds.
12 April 2026
Unprompted review
Reply from Prosper
Thank you for the lovely review, Graham! It's great to hear the ISA transfer process felt smooth and straightforward. Really pleased the fund range and charges are hitting the mark, too!
Best rates I could find
Best rates I could find. App as user friendly as any other.
24 March 2026
Unprompted review
Reply from Prosper
Thank you so much for the kind words, Hugh! We work hard to make sure our rates stay competitive, so it's brilliant to hear that came through for you.
Spammed me to leave a trust pilot review
Spammed me to leave a trust pilot review
Update: reply claims you can change notification settings in app. This does not seem to be accurate.
12 April 2026
Unprompted review
Reply from Prosper
We're sorry our review invitation missed the mark, Finlay. We'll make sure this is fed back to the right team. If you’d like to update your communication preferences, you can do so in the app or by emailing us at support@prosper.co.uk.
Does what it says simple and efficient
Does what it says simple and efficient
12 April 2026
Unprompted review
Reply from Prosper
Thanks so much for the 5-star review, Joe!
Fantastic platform
Fantastic platform
With the aim of prosperity to the users .
Wish you and all us customers the best
12 April 2026
Unprompted review
Reply from Prosper
We’re glad you’re enjoying Prosper, Mrs Ayer. Thank you for your review!
Simple, fair, competitive
Early days with Prosper but so far it’s proving easy to navigate, even for a “senior”, and of course the competitive interest rate on a cash isa was the main reason to join
12 April 2026
Unprompted review
Reply from Prosper
Thank you for the feedback, Trisha! We're glad to hear you’re finding it easy to navigate and that our market-leading Cash ISA rate helped you get started.
Reply from Prosper
Thank you for the fantastic review, Jane!
Really easy to use...great…
Really easy to install and use...great concept and products
12 April 2026
Unprompted review
Reply from Prosper
Great to hear you’re enjoying it! Thanks for sharing your experience, JJ.
Great platform for investing
Great platform - easy to use, and makes investing less scary and affordable for beginners
11 April 2026
Unprompted review
Reply from Prosper
Thanks for your review, Simon! We’re really happy to hear you’re finding Prosper easy to use and that it’s helping make investing feel more approachable.
Easy and does employer contributions
11 April 2026
Unprompted review
Reply from Prosper
Thank you for the amazing feedback, James!
Very easy to set up ans a great rate
Very easy to set up and a great rate
11 April 2026
Unprompted review
Reply from Prosper
Thanks so much for the 5-star review, Mark!
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