My car has been in the garage for over 5 weeks awaiting to have a repair approved. I have written 3 emails, made numerous phone calls and sent a recorded delivery letter to their MD. Still no response... See more
Company replied
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brilliant service and massive thank you to Soloman who helped me so much after nightmare with other warranty companies misleading and miss selling their products. He was knowledgeable and very patient... See more
Company replied
I spoke to both Andrew and Dylan. I was very disappointed to hear from Andrew that a considerable repair bill, for work done on 19/06/2023, at a recognised Ford Dealer Garage (Allen Ford, Ketteri... See more
Company replied
I was undecided about which company to go with So I looked at quite a few warranty options and this one came up with everything I was looking for,at a competitive price, and very easy to understa... See more
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Company details
About Protect4Sure
Written by the company
Protect4Sure
The UK's Car Warranty Specialist
Every Protect4Sure policy is Fully Insured, FSCS Protected and provides cover for cars up to 10 years old or 100,000 miles.
Quick Easy Quotes
We've designed our website to allow you to complete your quote in as little as 30 seconds by following 3 simple steps!
Enter your registration number
Fill in some basic personal info
and select one of our plans.
Personal Customer Service
While our website is packed with information to help Protect4Sure policyholders check cover meets their needs, our UK based consultants are also on hand via e-mail, chat or telephone, to provide personal service when needed. Our goal is to make every aspect of your experience a positive one.
Service When You Need It Most
The true test of any warranty is how well it handles claims and Protect4Sure has appointed AutoProtect (MBI) Limited to ensure claims are handled swiftly, in the best way possible, by qualified and experienced professionals.
Combining efficiency and support when you need it most, the claims service is delivered by a large number of small teams who present a genuine ‘human face’ to our policyholders.
Equipped to settle approved claims directly with the repairer within 24 hours, claims managers are qualified vehicle engineers or have worked within the parts and service departments of dealerships.
Protect4Sure is a trading style of Future 45 Limited
COMPANY REGISTRATION No. 5407413
DATA PROTECTION REGISTER No. Z933878X
FINANCIAL CONDUCT AUTHORITY (FCA) No. 461102
Contact info
Warwick House, CM19 5DY, Essex, United Kingdom
- 0208 404 0004
- email@protect4sure.co.uk
- protect4sure.co.uk
3.8
Great
80 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Protect4Sure
Hello,
Thank you for your 5-star review and for choosing Protect4Sure to insure your car.
As we’re an on-line provider, we work hard to deliver great service and constantly update our web site to ensure policy information is clear and the quote and purchase journey is fast and easily navigated.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 9000 reviews.
Many thanks again for such a positive review, it’s always greatly appreciated.
Easy to process
13 September 2023
Reply from Protect4Sure
Thank you for your 5-star review and for choosing Protect4Sure to insure your car.
As we’re an on-line provider, we work hard to deliver great service and constantly update our web site to ensure policy information is clear and the quote and purchase journey is fast and easily navigated.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 9000 reviews.
Many thanks again for such a positive review, it’s always greatly appreciated.
The person I spoke to made things easy…
The person I spoke to made things easy to understand and clearly pointed out just what was covered.
10 September 2023
Reply from Protect4Sure
Hello,
Thank you for your 5-star review, and choosing Protect4Sure to insure your car.
As a company, we understand buying insurance can be confusing, our experienced consultants work hard to deliver a professional service by providing clear information to our customers helping to simplify the buying. It’s very rewarding to know our efforts are being received so positively.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 9000 reviews.
Many thanks again for taking the time to review Protect4Sure, it’s greatly appreciated.
fast efficient service when purchasing…
fast efficient service when purchasing plan, answered all my queries. no issues
10 September 2023
Reply from Protect4Sure
Hello,
Thank you for such a positive review and for choosing Protect4Sure to insure your car.
As a company, we pride ourselves in our customer service. All our departments, consultants and claims technicians work hard to deliver great service and to simplify the cover we provide.
Our consultants are always on hand to fully explain the benefits and limitations to help you make the right decision for you. Your comments have been passed over to the agent who helped you and they were delighted to receive your comments.
Many thanks for choosing Protect4Sure and for taking the time to leave a review, it’s greatly appreciated.
Excellent Customer service
The customer service received by Clay. He was amazing polite and very professional. Talked through everything step by step and put me to ease.
10 September 2023
Reply from Protect4Sure
Hello,
Thank you for such a positive review and for choosing Protect4Sure.
Trusted reviews such as yours give our policy holders confidence in what they are purchasing so it’s especially nice to see your comments today and we are glad that the consultant who assisted you was helpful in providing answers to all your questions whilst not pressurizing you to buy.
As a company, we pride ourselves in our customer service. All our departments, consultants and claims technicians work hard to deliver great service and to simplify the cover we provide.
Our consultants are always on hand to fully explain the benefits and limitations to help you make the right decision for you. Your comments have been passed over to Clay who was delighted to receive your comments.
Many thanks for choosing Protect4Sure and for taking the time to leave a review, it’s greatly appreciated.
Reply from Protect4Sure
Hello,
Thank you for such a positive review and for choosing Protect4Sure to insure your car.
As a company, we pride ourselves in our customer service. All our departments, consultants and claims technicians work hard to deliver great service and to simplify the cover we provide.
Our consultants are always on hand to fully explain the benefits and limitations to help you make the right decision for you. Your comments have been passed over to the agent who helped you and they were delighted to receive your comments.
Many thanks for choosing Protect4Sure and for taking the time to leave a review, it’s greatly appreciated.
Excellent customer service and value for money
The warranty was explained to me both online and on the phone.
The customer service people were polite, friendly and not pushy at all.
They explained the offering and emailed me the info so I could make an informed decision. On the face of things this policy is great value and offers peace of mind.
Of course the proof is in the pudding, I hope any future claim experience will be as good as my signing up experience. I will review again.
22 August 2023
Reply from Protect4Sure
Hello,
Thank you for such a positive review and for choosing Protect4Sure to insure your car.
As we’re an on-line provider, we work hard to deliver great service and constantly update our web site to ensure policy information is clear and the quote and purchase journey is fast and easily navigated.
We pride ourselves in our customer service. All our departments, consultants and claims technicians work hard to deliver great service and to simplify the cover we provide.
Our consultants are always on hand to fully explain the benefits and limitations to help you make the right decision for you. Your comments have been passed over to the agent who helped you and they were delighted to receive your comments.
Many thanks for choosing Protect4Sure and for taking the time to leave a review, it’s greatly appreciated.
User friendly Website, hope the product is also worth 5 stars.
User friendly Website. Comprehensive list of covered components per level. I am trusting there will be no ambiguity if any claims are made. Out of all the choices out there, I have gone with you in good faith, hoping you will not let me down if I ever need you.
21 August 2023
Reply from Protect4Sure
Hello,
Thank you for your 5-star review and for choosing Protect4Sure to insure your car.
As we’re an on-line provider, we work hard to deliver great service and constantly update our web site to ensure policy information is clear and the quote and purchase journey is fast and easily navigated.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 9000 reviews.
Many thanks again for such a positive review, it’s always greatly appreciated.
I spoke to both Andrew and Dylan
I spoke to both Andrew and Dylan. I was very disappointed to hear from Andrew that a considerable repair bill, for work done on 19/06/2023, at a recognised Ford Dealer Garage (Allen Ford, Kettering), involving the O/S/R ABS Sensor was not covered, purely because I had forgotten that my Warranty was for 2 years, not just one ( In other words, i had forgotten I was still covered and therfore, did not check with Protect4Sure before I got the work done). I actually think this is a very unfair part of your policy.
However, I still gave you 4 stars because both Andrew and Dylan were pleasant and helpful. I think Andrew is still in learning phase and that's fine. Dylan is competent and professional and I got my cover updated properly with his help.
Regards,
Dr. Paddy Leyden.
17 August 2023
Reply from Protect4Sure
Hello,
Thank you for taking the time to leave us your feedback. While it’s never nice to receive negative feedback, we take your concerns seriously and will always do our best to put things right if we’ve got it wrong.
We understand a repair was completed without prior approval from the claims administrator. Unfortunately this resulted in the claim being declined. We're sorry you were unable to benefit from your policy on this occasion and hope any future claim will show the true value of our products.
We're glad the consultant who assisted you was helpful in providing answers to all your questions. As a company, we pride ourselves in our customer service. All our departments, consultants and claims technicians work hard to deliver great service and to simplify the cover we provide.
Our consultants are always on hand to fully explain the benefits and limitations to help you make the right decision for you. Your comments have been passed over to the team, who were delighted to receive them.
Many thanks for taking the time to leave a review, it’s greatly appreciated.
Answered all my questions well very…
Answered all my questions well very happy with the results
16 July 2023
Reply from Protect4Sure
Hello,
Thank you for such a positive review and for choosing Protect4Sure to insure your car.
As a company, we pride ourselves in our customer service. All our departments, consultants and claims technicians work hard to deliver great service and to simplify the cover we provide.
Our consultants are always on hand to fully explain the benefits and limitations to help you make the right decision for you. Your comments have been passed over to the agent who helped you and they were delighted to receive your comments.
Many thanks for choosing Protect4Sure and for taking the time to leave a review, it’s greatly appreciated.
On line process was easy to complete…
On line process was easy to complete and their quote was competitive
9 July 2023
Reply from Protect4Sure
Good afternoon,
Thank you for your feedback and for choosing Protect4 Sure.
We are delighted you found the website easy to use. In response to the feedback we receive, the team update our website to simplify the process of choosing and purchasing cover and are delighted you found the quote process so quick and easy to use.
Whilst our policies are incredibly affordable, as an FCA Regulated provider of Insurance products, you have the assurance you’re dealing with a genuine and compliant company.
Please be assured the price of our policies is not achieved through sacrificing the quality of protection. We simply avoid advertising costs and provide our insured protection directly to our customers.
Thank you once again for choosing Protect4 Sure, it’s greatly appreciated.
The warranty was by far most cost effective
The warranty was by far the cheapest on money supermarket with the same cover as other policies. It is set out very clear the cover and easy steps to obtain.
8 July 2023
Reply from Protect4Sure
Hello,
Thank you for your feedback and for choosing Protect4 Sure.
Whilst our policies are incredibly affordable, as an FCA Regulated provider of Insurance products, you have the assurance you’re dealing with a genuine and compliant company.
Please be assured the price of our policies is not achieved through sacrificing the quality of protection. We simply avoid advertising costs and provide our insured protection directly to our customers.
So instead of paying thousands to motoring sites, newspapers etc. we’re able to offer discounts to our direct customers and receive thousands of recommendations and repeat customers.
Thank you once again for choosing Protect4 Sure, it’s greatly appreciated.
All staff very helpful and dealt with…
All staff very helpful and dealt with the policy promptly
26 June 2023
Reply from Protect4Sure
Hello,
Thank you for taking the time to leave us your 5 star review, and choosing our Protect4Sure to cover you car.
Creating an effortless process is key for us. We understand purchasing warranty cover can be daunting task, so we take every step possible to make it less so. From easy-to-follow applications to direct and simple policy wordings we strive for nothing but excellence and ease.
While we are an online provider, we recognise our responsibility to provide personal support – before purchase as well as point of claim.
Our UK based consultants are on hand to answer any questions either over the phone, by email or live chat and we are exceptionally proud of the high standard of service they achieve both in service and product knowledge.
Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 7000 reviews.
Thank you once again for your review, and choosing Protect4Sure it’s greatly appreciated.
Easy purchase great product
18 June 2023
Reply from Protect4Sure
Good afternoon,
Thank you for your 5-star review and for choosing Protect4Sure to insure your car.
As we’re an on-line provider, we work hard to deliver great service and constantly update our web site to ensure policy information is clear and the quote and purchase journey is fast and easily navigated.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 7000 reviews.
Many thanks again for such a positive review, it’s always greatly appreciated.
The agent. Clay.
The agent, Clay, patiently explained the cover. He didn't mind me asking questions and called back to confirm the purchase at the appointed time without delay.
14 June 2023
Reply from Protect4Sure
Good afternoon,
Thank you for such a positive review and for choosing Protect4Sure.
Trusted reviews such as yours give our policy holders confidence in what they are purchasing so it’s especially nice to see your comments today and we are glad that the consultant who assisted you was helpful in providing answers to all your questions whilst not pressurizing you to buy.
As a company, we pride ourselves in our customer service. All our departments, consultants and claims technicians work hard to deliver great service and to simplify the cover we provide.
Our consultants are always on hand to fully explain the benefits and limitations to help you make the right decision for you. Your comments have been passed over to Soloman who was delighted to receive your comments.
Many thanks for choosing Protect4Sure and for taking the time to leave a review, it’s greatly appreciated.
Undecided about which company to go with
I was undecided about which company to go with
So I looked at quite a few warranty options and this one came up with everything I was looking for,at a competitive price, and very easy to understand the options available
This company is transparent with what they offer
And very easy to complete online
Also has excellent reviews which is important
7 June 2023
Reply from Protect4Sure
Good afternoon,
Thank you for your feedback and for choosing Protect4 Sure. Whilst our policies are incredibly affordable, as an FCA Regulated provider of Insurance products, you have the assurance you’re dealing with a genuine and compliant company. Please be assured the price of our policies is not achieved through sacrificing the quality of protection. We simply avoid advertising costs and provide our insured protection directly to our customers.
As we’re an on-line provider, we work hard to deliver great service and constantly update our web site to ensure policy information is clear and the quote and purchase journey is fast and easily navigated.
Thank you once again for choosing Protect4 Sure, it’s greatly appreciated.
Clear website and very helpful…
Clear website and very helpful telephone helpline. Bought the policy now. Thanks.
7 June 2023
Reply from Protect4Sure
Hello,
Thank you for taking the time to leave us your 5 star review, and choosing our Protect4Sure to cover you car.
Creating an effortless process is key for us. We understand purchasing warranty cover can be daunting task, so we take every step possible to make it less so. From easy-to-follow applications to direct and simple policy wordings we strive for nothing but excellence and ease.
While we are an online provider, we recognise our responsibility to provide personal support – before purchase as well as point of claim.
Our UK based consultants are on hand to answer any questions either over the phone, by email or live chat and we are exceptionally proud of the high standard of service they achieve both in service and product knowledge.
Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 7000 reviews.
Thank you once again for your review, and choosing Protect4Sure it’s greatly appreciated.
Was happy with price & able to cover…
Was happy with price & able to cover vehicle with a policy which offers all I need.
28 March 2023
Reply from Protect4Sure
Good afternoon,
Thank you for your feedback and for choosing Protect4 Sure. Whilst our policies are incredibly affordable, as an FCA Regulated provider of Insurance products, you have the assurance you’re dealing with a genuine and compliant company. Please be assured the price of our policies is not achieved through sacrificing the quality of protection. We simply avoid advertising costs and provide our insured protection directly to our customers.
As we’re an on-line provider, we work hard to deliver great service and constantly update our web site to ensure policy information is clear and the quote and purchase journey is fast and easily navigated.
Thank you once again for choosing Protect4 Sure, it’s greatly appreciated.
Spoke to someone very helpful and was…
Spoke to someone very helpful and was able to get the policy I needed
23 April 2023
Reply from Protect4Sure
Hello,
Thank you for such a positive review and for choosing Protect4Sure to insure your car.
As a company, we pride ourselves in our customer service. All our departments, consultants and claims technicians work hard to deliver great service and to simplify the cover we provide.
Our consultants are always on hand to fully explain the benefits and limitations to help you make the right decision for you. Your comments have been passed over to the agent who helped you and they were delighted to receive your comments.
Many thanks for choosing Protect4Sure and for taking the time to leave a review, it’s greatly appreciated.
My car has been in the garage for over…
My car has been in the garage for over 5 weeks awaiting to have a repair approved. I have written 3 emails, made numerous phone calls and sent a recorded delivery letter to their MD. Still no response. I took out the Elite policy which was sold as the top and most comprehensive option. My experience has been very poor and I would not recommend this company. I am now taking legal advice as I need my car to be repaired.
11 April 2023
Unprompted review
Reply from Protect4Sure
Thank you for taking the time to leave us your comments. While it’s never nice for us to receive negative feedback, we take your concerns seriously and do our best to put things right if we’ve got it wrong.
Having reviewed your policy details, we can see that you logged a formal complaint on 11th April with our claims administrator, AutoProtect.
It was established that the claim resolution was delayed as the repairing garage had not been able to submit an exact cause of failure. This is needed to adjudicate the claim, and was still outstanding at the time of the claim’s administrators formal response to you, which was issued on 17th April.
In addition, the claims administrator advised that, as you did not receive a response to the emails you sent to them, but AutoProtect did act in accordance with your terms and conditions, they partially upheld your complaint.
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