Protect-A-Bed Reviews 2

If I could rate them a zero I would. Bough the premium cover from Jordan’s Furniture. Waterproof backing absolutely shredded during warranty period. Jordan’s sent me back to Keeco, who owns the PAB product. Took over 6 weeks to receive the replacement during which time I was ghosted by the rep handling my claim. When I finally received it, it was for a “Cool” not Premium cover. I got back in touch (it takes more than 2 business days for each response) and they say they sent a premium, but told me I could send them a picture of the label if it wasn’t. I did so and am waiting for a response. Horrible company to deal with. I had bought a 2nd premium cover for another bed at the same time as the original which is fine.The product seems to be fine (aside from my defective one) but customer service is non-existent.

Purchased"temperature control, cold to the touch" mattress pad. After 3 nights I had to take it off, because I was so overheated. After spending 150 dollars, I was annoyed!! Called and spoke with Ryan,who informed me that it"sounds like a personal problem". No returns, since it had been used. Wondered if it was defective, he just said I couldn't return it. Horrible customer service!!!!!