ProtectaPet Ltd Reviews 2,025

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting its effectiveness in providing a safe outdoor space for their pets. Many appreciate the professionalism, helpfulness, and efficiency of the staff, from initial inquiries to the installation process. The service is frequently described as excellent, with people noting the attention to detail and the smooth user experience. However, some customers were dissatisfied with the installation, mentioning issues like uneven netting, insufficient parts, or damage to their property. A few people also felt that the product was not effective for their cats, particularly for larger or more agile breeds, as their pets were still able to escape.

What people talk about most

Product

Clients share positive opinions on product, highlighting its good quality and effectiveness in keeping cats... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of the products,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, efficiency, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommended..! From 1st tentative enquiry! After escaped cat..!.. To lovly Jacquie ..very freindly.& helpful. Keep.me informed...with tree advice.!,. Through .to completion of installati... See more

Company replied

Rated 5 out of 5 stars

From start to finish had excellent experience. Planning. Estimate of cost. Installation guys were fabulous. I LOVE my ProtectaPet secure fencing. I know my little rescue cat is safe! Which is what I... See more

Company replied

Rated 5 out of 5 stars

ProtectaPet is absolutely fantastic! Our two indoor rescue cats can now safely enjoy the garden with us, and they absolutely love it. It’s completely transformed how we use our outdoor space, we... See more

Company replied

Rated 5 out of 5 stars

We decided to go with ProtectaPet and upon the first visit they couldn’t complete the installation because of a tree that we hadn’t cut back. Not there fault! They discussed all the aspects that need... See more

Company replied


Company details

  1. #38 of 155 best companies in Pet Care Store
  2. #2 of 6 best companies in Fence contractor
  3. #12 of 30 best companies in Fence Supply Shop
  4. #21 of 99 best companies in Garden
  5. #1 of 8 best companies in Landscape Gardener
  6. #86 of 264 best companies in Pet shop

Written by the company

Our team of dedicated cat lovers are here to create 'habinatural' safe outdoor territories for your cats, enabling them to exhibit their natural wild behaviours and providing you with total peace of mind. Bestowed the King's Award for Innovation and International Cat Care's prestigious 'Cat Friendly' Award for preventative feline care, join the revolution in preventative cat care. Choose safe outdoor access for your cat.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Warren

Warren, who came to do
My patio was amazing. He was brilliant but i was meant to have a gate and it didn't turn up. Till the following day i was very disappointed. Apart from that, they did a really good job.

10 July 2025
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Thank you for your feedback, and apologies that the gate was delayed by a day. This isn’t the standard of service we aim to provide, but I’m glad everything was resolved and that you’re happy with your ProtectaPet garden. All the best.

Rated 5 out of 5 stars

Peace of mind for animal lovers

12 years ago I contacted them my dad said it won't work keeping cats in a large area they will find a way to get out
12 years later my cats are still alive and safe as we live on a main road best money I have ever spent keeping my cats safe thankyou

27 August 2025
Unprompted review
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Wow! This is amazing. You must have been one of the very first ProtectaPet customers. If you have a picture of your cats in the garden, we'd love to share this review with the picture. You can email it to info@protectapet.com. :)

Rated 5 out of 5 stars

Cat fence in back yard

We had a cat fence barrier installed in our back yard last week and couldn't be any happier with it. Phil came to install it and he was so friendly and explained each and every detail of the process. He checked every aspect and corner for escape points and then did a marvellous job. It looks so tidy and well designed. Our two cats love it and are enjoying to come outside with their doggy brother and sister. We sadly lost our darling boy Pieter a few months ago due to a road accident and this is when I looked into cat proofing our back yard. I will highly recommend Protectapet. The process from getting a bespoke quote to the final installation was easy and everybody involved was so pleasant to deal with. Thank you, happy cats, happy cat parents !

18 August 2025
Unprompted review
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Thank you so much for the amazing review! Phil and the whole team and delighted to read this today. It's great both your cats love it and enjoying being outdoors. It's so sad to hear about Pieter but we're glad your other two cats won't ever meet the same fate. We wish you and the cats many happy years together in the outdoors! :)

Rated 4 out of 5 stars

Third Catio for 12 Cat Family.

Third Catio for 12 cat family.

Catio was installed in a morning and the cats love it.

Two optional shelves were purchased and the cats are never off them.

15 July 2025
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Thank you for the review and feedback. It's great to see a returning customer and to see the cats love the shelfs. Wishing you and all 12 cats the very best.

Rated 5 out of 5 stars

As a returning customer we cannot be…

As a returning customer we cannot be more pleased with the fencing provided at our new home. Craig was incredibly helpful with the planning etc and Warren was absolutely amazing with the two day build, truly chuffed. Thank you!

18 August 2025
Unprompted review
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Thank you so much for the amazing review. Craig, Warren, and the whole team and delighted to read this today but the main thing is the cats are safe and enjoying the outdoors in your new home. Warm regards.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Installation team were friendly, knowledgeable and very efficient. Kittens are really enjoying the space and it looks good. We have had very positive comments from friends and family.

21 August 2025
Unprompted review
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Thank you for the brilliant review. It's fantastic to read you found our customer service to be excellent and the installation team were friendly, knowledgeable and efficient! But the main thing is that the kittens are enjoying the outdoors safely. Warm regards.

Rated 5 out of 5 stars

I’m a returning customer

I’m a returning customer. As usual, really happy with cat fencing installed, my cats are now safe in my garden.

7 July 2025
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Thank you so much for the excellent review. We are delighted to see a happy returning customer, and the cats are now safe in the garden. :)

Rated 5 out of 5 stars

Great cat protection system

This is a great fencing system to protect our cats. The installation provided by their team was sound and carried out to a very high standard.

5 July 2025
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Thank you for the great review. It's amazing to see you felt ProtectaPet is too a high very standard and the installation team carried out a great job. We hope the cats enjoy the outdoors. Best wishes.

Rated 5 out of 5 stars

Cats love it!

We have had our ProtectaPet system for about a month, and are delighted with it. We have a small back yard and were quite concerned that it would give the place prison-yard vibes, but it blends in really well. Aesthetically, we have no complaints!

Our three cats, two big athletic boys who have previously been indoor-only in our home, and one petite lady who had been free-roaming in a rural home until she came to us when her human passed, are all delighted with their newly expanded territory. They have made a few attempts to jump out, but they get stuck and just fall down again. The boys might not really be aware that the world goes on beyond the garden walls, but the little lady certainly is. Nonetheless, she has settled in and doesn't seem concerned that she can't go beyond the garden. Their lives are vastly enriched by being able to go outside. My husband and I are also enjoying the freedom and peace of mind of being able to go outside without having to fight off three determined escape artists, and we're having great fun watching them explore.

The order process was straightforward. We provided measurements and photos and were sent enough materials for the installation. It does cost a bit, but it's competitive compared to some of the alternative options that we were looking at, and the cats agree that it was a good investment.

As we are in Éire they couldn't do an installation for us. We were disappointed about this as we were nervous about our ability to install it correctly and safely. One box got temporarily lost in the post during delivery. When I contacted ProtectaPet they were very helpful, but it turned up eventually and we didn't need any replacement parts shipped.

We got a great local handyman to help out with the installation, but realistically, if we'd had a bit more confidence, we could certainly have done the DIY installation ourselves. I would happily attempt the DIY installation myself now, having seen how it all works.

We have a few areas of concern (low roof in one section and a water butt that is badly positioned), so we will probably order some additional mesh and brackets to secure these, now hat we've had time to observe and find possible escape points.

I can wholeheartedly recommend this company and their solution for anyone looking to make their garden safe for their feline housemates!

9 July 2025
Unprompted review
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Wow! Thank you for the amazing review and for sharing your whole experience with ProtectaPet through the whole journey. It's amazing to read your three cats are enjoying the outdoors and despite several attempts, they haven't beaten the system. It sounds like the local handy man did a great job with the installation. We wish you and the cats many happy years together in the great outdoors!

Rated 5 out of 5 stars

We put it up ourselves

We put it up ourselves, but it looks great :)

10 July 2025
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Great to hear you found installation easy and it looks great. Thank for you the 5-star review. Warm regards.

Rated 5 out of 5 stars

Good value

Good value, really nice , hardworking guys, highly recommend

10 July 2025
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Thank you for the recommendation, and it's great to hear you found ProtectaPet good value for money. It's also really nice to hear you noticed how hard we do work. Wishing you all the best. :)

Rated 5 out of 5 stars

My gymnastic kitties just can’t escape

The guys adapted as they went along to make sure the fencing was secure and no way could little kittens get out. They are both really agile now but I’m confident the fencing will keep them safe. It’s so lovely to share half the garden with them and know that they are secure. Fencing and the gate are strong and well made.

10 July 2025
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Thank you for the great review. Wonderful to hear your gymnastic kitties can't beat ProtectaPet and you now have total peace of mind. Also great to see you found the products to be a high quality. Wishing you all the best.

Rated 2 out of 5 stars

The mesh is not sent with a straigh cut

The mesh is not sent with a straight cut, so there are two problems:
1) aesthetically it does not looks good, as you can see how the bottom and top parts do not go straight ending in the same grid line.
2) and more importantly, it is impossible to tighten the mesh between posts, which generates “bellies” in the mesh itself.

This has happened to me with other mesh, but honestly they were much cheaper. For what is paid in this case, I expected that at least the cut would be straight.
If I had known that, I would have bought the mesh elsewhere for much less money.

1 July 2025
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Hello, and thank you for your feedback. We’re sorry to hear that the quality of the mesh did not meet your expectations. We have sent you a replacement mesh roll and hope it arrives without any defects. We trust this will resolve the issue for you.

Rated 5 out of 5 stars

Pet protect fencing is great. Scarborough April 2025

Brilliant fences and gates. Stopped my monkeys from escaping. Lovely friendly laddie great job. Even made me a tunnel with bespoke gate

1 April 2025
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Thank you so much for the lovely review. We are so pleased our system has been successful at preventing your little monkeys from escaping, and the engineers made an impression. Wishing you all the best. :)

Rated 5 out of 5 stars

ProtectaPet were great

ProtectaPet were great. The guidance given by my garden designer was very helpful and the installation was a stress free process. The installers, Rob and Martin were knowledgeable, friendly and professional. My catio looks great.

8 July 2025
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Thank you so much! Rob, Martin and the whole team are delighted to read this review! It's great to read your Catio looks fantastic, and you're happy with the overall process. Warm regards.

Rated 5 out of 5 stars

5 🌟 service

This is the second time I have had Protectapet .. they are a wonderful team I have used them twice now and the customer service is excellent .. the time talking it through to make sure you are happy is also a bonus , Colin was extremely helpful to me along with Phil who really knows how to keep the cats in !! With his expertise .
I wouldn’t hesitate to recommend them they are 5 🌟 all the way .
😸😸😸😸😸

20 April 2025
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Wow! Thank you for the incredible review and recommendation. It's so good to read Colin, Phil and the team involve have made an impression. We hope you and the cats enjoy the outdoors together with your new ProtectaPet. :)

Rated 5 out of 5 stars

Great service

Great service, and the fence both looks great and does exactly what I needed.

26 June 2025
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Thank you so much for the amazing review. We are so pleased you found our services to be a high standard and you love the look of the Cat Fencing. Wishing you all the best.

Rated 5 out of 5 stars

I 100% recommend ProtectaPet

So pleased with the cat protection installed in my garden (I had the cat fence barriers installed) and so is Betty as she can now explore with confidence.

I can't fault the process from start to finish. Craig was brilliant at answering any questions I had and Warren was an absolute star working through what had been the hottest day of the year at that point and pointing out extra areas that he could see where Betty could potentially make an escape.

It gives me complete piece of mind to know that Betty can explore the garden safely but not get out, so she's a happy at-home cat, rather than an indoor cat.

I 100% recommend ProtectaPet and if I moved would not hesitate to use them again.

26 June 2025
ProtectaPet Ltd logo

Reply from ProtectaPet Ltd

Thank you so much for the wonderful review. Craig, Warren and the whole team are delighted to read this in the office today!! We are so pleased Betty enjoys being outdoors in the safety of ProtectaPet. Also, thank you for the kind recommendation, and we wish you both all the best. :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look