Paid for 2 no Orders on line, never received the goods, given the run around for 3 months, eventually had to claim the money back from my credit card provider.
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See what reviewers are saying
Useless. Order UPS backup battery on 20 04 22 with 7 day delivery. Now 1 month later and nothing received. No response to emails and telephone permanently through to answerphone. Left several messages... See more
Placed an order with this company in August 2022 for which they were unable to fulfill. Contacted on many occasions for refund. Received Credit Note dated 9 November 2022. Despite many requests for... See more
Just had my order delivered today, I’m very happy with the service received The customer service came back to me with regular updates when I had to change order at last minute but they were very acc... See more
Company details
Information provided by various external sources
Protect Power Systems is a specialist supplier of uninterruptable power supplies for multiple industries including EpoS, CCTV, Telecom & IT related markets, We only work with the manufactures of UPS's to make sure we can get the best deals possible for you compared to other providers.
Contact info
United Kingdom
- protectpowersystems.com
Friendly
Friendly, knowledge and good prices, what more could you want from a company especially wen you haven't got a clue what you are looking for & need your hand holding while yup get the right product, and to top it off if anything does go wrong then atleast I know I've got them at the end do the phone if I need help, thanks protect Power Systems keep up the good work :-)
21 November 2021
Unprompted review
Very cleaver and knowledgeable staff
Very cleaver and knowledgeable staff, needed ups for camping equipment got item within couple of days and lasts ages, would definitely recommend
20 November 2021
Unprompted review
Great service
Great service, and good quick delivery, ordered on the Saturday and arrived first thing Tuesday morning, so can't complain, would definitely recommend
20 November 2021
Unprompted review
Great Service
Very happy with the service received and I had to change the delivery details at the last moment but the customer service team was very proactive and it was done without a hitch.
Would highly recommend this company
20 September 2021
Unprompted review
Just had my order delivered today
Just had my order delivered today, I’m very happy with the service received
The customer service came back to me with regular updates when I had to change order at last minute but they were very accommodating and goods received today as promised.
Would definitely use this company again very happy with service received.
20 September 2021
Unprompted review
Excellent Service
Had a good service provided, was not actually sure what I needed when I contacted the company but I must say there were very helpful and my goods were delivered today without delay and I am extremely happy with the serviced received
20 September 2021
Unprompted review
Total Miracle that they are still in business
Total Miracle that they are still in business
I don't know how the payment provider has not closed their account when they take so many people's money and then don't deliver products.
2 September 2021
Unprompted review
DREADFUL SERVICE!
4 weeks ago I placed an order. 2 weeks later it had not arrived and I chased it. Today I chased again and just asked for my money back. I wonder how many weeks/years/decades that will take. Dreadful service!!
3 August 2021
Unprompted review
Great service and quick delivery
11 January 2021
Unprompted review
Dead professional company, as this exchange will demonstrate
Don't waste your time with this useless company, they take your money, promise next day delivery and don't respond to emails or chat. They even resort to fake customer comments on their website (Google the names for yourself) and at least 2 of the good reviews on TrustPilot are fake - Sean Currie owns both Protect Power Systems and UPS Centre and 'George Hill' gave exactly the same glowing review for both companies. What a coincidence!!!
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Additional info after Sean Currie responded accusing this of being fake, which is ironic given his penchant for putting up fake reviews (hence the additional 4 positive reviews posted today to try to bury my negative one). It's strange that no-one posts a positive review on here until there's a negative one then there is a flurry (in this case 4 in 4 hours when there haven't been any for the previous 3 weeks... when there was another flurry to hide a negative review!).
So, notwithstanding Mr Currie, feel free to explain why you have 3 fake customer reviews on your website, and also why you'd use the same 3 names that are on a number of other websites - at least make up a some new names so they can't be Googled. If anyone fancies a laugh Google the 3 names of Jenifer Brown Manager of AZ, John Sullivan Customer, and Kathy Young CEO of SunPark, they are all over the internet, often leaving reviews on the same sites...
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Sean, you need to phone the police again cos they've not been round yet. At least I don't think they have, I may not have heard the doorbell for laughing. You now think I'm an ex-employee with a grudge? I can't believe** any ex-employee could have any grievances with you, given the calm and measured way you deal with complaints.
You still haven't explained the fake customer comments on your homepage?
**check that spelling of 'believe', it's weird that both you AND 'George Hill' both spell it incorrectly the same way.
11 January 2021
Unprompted review
Reply from Protectpowersystems
Good Afternoon, we're really sorry that your experience has not been what you expected, if you can provide us with your order number then we can look into it for you, i can assure you that we do not take peoples money and not delviery the goods as we are a full registered business in the UK & have many many satisfied customers
PPS: we've also looked into your name & we are unable to find your order so please provide an order number & we will look into this asap for you.
LADIES & GENTLEMAN: THIS IS A FAKE REVIEW BY MR BURTON, THEY HAVE NEVER BEEN A CUSTOMER OF PROTECTPOWERSYSTEMS.COM OR UPSCENTRE.CO.UK, SO PLEASE IGNORE ANY COMMENTS MADE BY THIS PERSON AS THEY ARE COMPLEATLY UNTRUE.
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UPDATE
MR BURTON, WE ARE REALLY CONFUSED AS TO WHY YOU'VE LEFT SUCH NEGATIVE REVIEWS ON OUR COMPANY WHEN YOU'VE NEVER USED OUR SERVICES NOR PURCHASED ANYTHING BEFORE FROM US, NOR DO YOU KNOW ANY OF OUR CUSTOMERS AND THEIR REVIEWS THAT ARE ON OUR WEBSITE AS YOU'VE HAD NO INTERACTION WITH ANY OF THEM WHATSOEVER
YOUR INFORMATION INCLUDING ALL OF THE ABOVE HAS NOW BEEN PASSED OVER TO THE AUTHORITES WHO WILL BE IN TOUCH WITH YOU SOON AS THE INFORMATION YOU'VE POSTED IS NOT ONLY SLANDER IT IS ALSO FULL OF LIES, PLEASE EXPECT CONTACT FROM THE POLICE AND EXPLAIN ALL OF THIS TO THEM
THANKYOU
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LADY'S & GENTLEMAN
IT HAS BEEN BROUGHT TO OU ATTENTION THAT THE ABOVE REVIEW IS FAKE AS THEY HAVE NEVER BEEN A CUSTOMER OF PROTECTPOWERSYSTEMS.COM OR UPSCENTRE.CO.UK, WE BEALIVE IT TO BE AN ATEMPT FROM A OLD EMPLOYEE WANTING TO CAUSE TROUBLE FOR THE BUSINESS, WHICH NOW ALL OF THIS HAS BEEN REPORTED TO THE POLICE FOR THEM TO LOOK INTO
IF YOU WOULD LIKE MORE INFORMATION REGARDING ANY OF THE ABOVE THEN PLEASE LET US KNOW AT INFO@PROTECTPOWERSYSTEMS.COM
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FINAL UPDATE
MR BURTON,
THANKYOU SO KINDLY FOR ALL FO YOUR COMMENTS WHICH AS WE'VE SAID WE'VE PASSED ONTO THE POLICE AND I AM SURE THEY WILL COMPLETE THERE INVESTIGATIONS AS THEY SEE FIT,
WITH REGARD TO THE REVIEWS WE HAVE THESE FROM GENINUE CUTOMERS WHO HAVE PLACED ORDERS WITH US AND WE'VE USED THEM FOR BOTH SITES TO SHOW OUR CUSTOMER SAYING THANKYOU TO US WHICH THERE IS NOTHING WRONG WITH THAT, OF COURSE UNLESS YOU KNOW THEM LIKE WE DO(WHICH YOU DON'T UNLESS YOU HAVE PROOF LIKE WE DO) YOU CANNOTT CALL THEM FAKE AS WE HAVE THERE FULL NAME'S ADDRESSES & WHAT THEY ORDERED UNLIKE YOURSELF WHO HAS NEVER ORDERED A THING FROM US BUT SEE FIT TO CALL US ALL SORTS OF NAMES AND BE SARCASTIC WITH JIBES AND COMMENTS
SO THIS IS A FINAL WARNING MR BURTON IF YOU HAVE A GENINUE PROBLEM THAT YOU WISH TO DISCUSS WITH US THEN YOU ARE MORE THEN WELCOME TO CALL US OR EMAIL US AT INFO@PROTECTPOWERSYSTEMS.COM OTHERWISE, WE DO NOT WANT TO HEAR FROM YOU AGAIN
Good overall experience
Good overall experience, people are very quick to judge these days but I've been using this company for a good year or so and have NEVER HAD 1 PROBLEM, and if I did have a problem then I could pick up the phone and speak to my account manager about my issue and it would be sorted the same day, SO MORAL TO THE STORY IS DONT BEALIVE EVERYTHING YOU READ AND THANKS GUYS FOR HELPING US 😀
20 December 2020
Unprompted review
Ordered a UPS on the 27th November via…
Ordered a UPS on the 27th November via website. Nothing received by the 20th December and by that I mean not even any info on expected shipping date. Don't bother ordering, you are just wasting your time.
20 December 2020
Unprompted review
Reply from Protectpowersystems
Good Afternoon,
We are really sorry to hear that you've had such a bad experience, as your order was placed during the lockdown period we've been working our way through all of the back orders that were placed when we reopened on the 2nd of December, we are more then happy to discuss this with you in more detail and compensate for any issues caused
If you would like to contact us at info@protectpowersystems.com and we can discuss further
Unprofessional
I have had only one interaction with this company and it's not one I would wish to repeat. It wasn't what I would expect from a professional service.
25 June 2020
Unprompted review
Reply from Protectpowersystems
Hi, Thank you for your comments but could you provide a bit more information as to what you were unhappy with as we are always ready to try & help as much as we can
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