ProWare Kitchen Reviews 

637
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the kitchen products offer fantastic value and are exceptionally well-made for everyday cooking tasks. Many people are thrilled with how easy the pots and pans are to clean and maintain over long periods of use. Shoppers also note the prompt shipping and attentive communication provided by staff before and after making a purchase. Some reviewers were not happy with delivery delays or heavy product weights that made handling difficult for certain individuals. A few buyers also expressed disappointment regarding specific quality issues or higher prices compared to alternative online shopping platforms.

What people talk about most

Product

Clients share positive opinions on product quality, expressing delight with the outstanding cookware and... See more

Quality

Users describe positive interactions with quality, expressing deep appreciation for the outstanding build,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items arrived quickly... See more

Service

People report positive experiences with service, frequently praising prompt responses, rapid delivery, and... See more

Order

Reviewers highlight positive aspects of order process, expressing delight with the three-pan set, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a set of pans with features I needed (such as a helper handle). They were beautiful, very solid and seemed very good quality. Unfortunately they were so heavy with that it wasn't possible for... See more

Rated 5 out of 5 stars

We ordered two copper bottomed frying pans but, unfortunately, received incorrect ones. On contacting Proware they immediately sent the correct ones out on a next day delivery. I returned the incorre... See more

Rated 5 out of 5 stars

The quality of the stainless steel tri ply cookware is already known to me, owning some smaller pans. This order of larger pans was handled brilliantly through the website. Very fast despatch and wel... See more

Rated 5 out of 5 stars

I have already shopped with ProWare before but on this shopping ‘trip’ I wanted to buy a replacement lid for one of my existing 18cm saucepans and on the ProWare website I could only see 24cm spare li... See more


Company details

  1. Kitchen supply shop

Information provided by various external sources

We are a family owned and run business with years of experience in the kitchenware industry. The ProWare ranges are carefully designed and engineered in Sheffield to the highest standards. We pride ourselves on producing beautiful and professional quality cookware that will last a lifetime.


Contact info

4.8

Excellent

TrustScore 5 out of 5

637 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(637)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent quality & very impressive, but...

This review is for the copper range that proware sell. The quality of the pans are extremely good & their price is good compared to other manufacturers who sell copper pans. However, I was disappointed how they designed the handles, as they are flat & a bit hard edged. It's only really noticeable when washing them up, as they're heavier filled with water & when rotated back & forth while cleaning. I actually found its easier to hold the pan at the base of the handle/rim. I also wonder about their instructions to not heat the pans empty, which I just ignored when heating oil proir to adding food. They also mention not to use a stainless scourer for cleaning. I haven't needed to yet, but I used to with my old stainless pans & they were fine. The copper coating is stunning. I love how they tarnish with age. I would give five stars if their handles had more girth for a more comfortable grip. Other details like delivery & packaging is first class too.

10 October 2025
Rated 5 out of 5 stars

Birthday pots!

Bought these pots for our daughter as recommended to her from our earlier purchase. Strong, easily cleaned and lids and handles are user friendly! What's not to like.🙂

4 September 2025
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Reply from ProWare Kitchen

Thank you for ordering with us and for leaving a review. It is much appreciated from a small family business. We're so pleased you are happy with the cookware and hope your daughter loves cooking with them too!
Many thanks,
ProWare

Rated 5 out of 5 stars

The two frying pans purchased are…

The two frying pans purchased are excellent quality, substantial without being heavy, clean easily as per the instructions with soap and water, and most importantly cook evenly .

2 September 2025
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Reply from ProWare Kitchen

Thank you for ordering with us. We're so glad you are happy with your order and that you have found them easy to clean.
Many thanks,
ProWare

Rated 5 out of 5 stars

All I can say is WOW!

All I can say is WOW!!

Fantastic product, really substantial and well made pans. I appreciate the weight and the stability this brings when cooking. The heat distribution throughout the base is infinitely better than anything I have owned before, making cooking much more efficient and predictable.

Delivery was really quick with the pans very well protected. Nothing was ever going to get damaged in transit with the attention to detail on the wrapping/boxing.

The company was really supportive in answering my questions which makes me confident of a positive experience should i need their support in the future

Really great product, service and experience

22 August 2025
Unprompted review
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Reply from ProWare Kitchen

Thank you for ordering with us and for leaving a review. It is much appreciated from a small family business. We're so pleased you are happy with the cookware and the service you received. We hope you enjoying cooking with them.
Many thanks,
ProWare

Rated 5 out of 5 stars

Full set of copper based pans purchased…

Full set of copper based pans purchased as a gift. Delivery received with in 3 days of order. I was delighted with the quality and the new owner loved them. Excellent service.

26 July 2025
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Reply from ProWare Kitchen

Thank you for ordering with us Roisin, we're so pleased that your gift was well received.
Many thanks,
ProWare

Rated 5 out of 5 stars

Good service

Had an issue with a purchase . Prompt clear helpful communication that resolved problem . Very impressed . Products very good.

25 July 2025
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Reply from ProWare Kitchen

Thank you Melanie, we're glad the team were able to help with your issue. We hope you keep on enjoying your cookware.
Many thanks,
ProWare

Rated 5 out of 5 stars

Quality products at a good price

Quality products at a good price that handle well and are enjoyable to cook. The products are enhanced by great service. A company that’s a pleasure to deal with. Would take a lot for me to go elsewhere.

25 June 2025
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Reply from ProWare Kitchen

Thank you James, we're so pleased you are enjoying using your cookware. It means a lot to us as a small business that you are happy with the quality of our products and the service you received from the team.
Many thanks,
ProWare

Rated 5 out of 5 stars

These are beautiful pans

These are beautiful pans of an excellent quality. Good, heavy, stainless steel with properly riveted handles and with the added plus of "helper" handles.

They're designed specifically with induction hobs in mind, so although it breaks my heart to part with my trusted copper set, this is exactly what we need.

I'm very happy with our purchase.

15 July 2025
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Reply from ProWare Kitchen

Thank you for ordering with us Caroline. We really hope you enjoy using your new stainless steel tri-ply cookware and your new induction hob also.
Many thanks,
ProWare

Rated 5 out of 5 stars

Bought this for my son who was about to…

Bought this for my son who was about to steal mine!

8 July 2025
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Reply from ProWare Kitchen

Thank you for ordering with us again Anne. We hope your son enjoys his new pan and any pan thefts were averted.
Many thanks,
ProWare

Rated 5 out of 5 stars

Replacement saucepan lid

Fast response to my enquiry
Helpful staff service
Successful result which fixed my problem

18 June 2025
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Reply from ProWare Kitchen

Thanks Don, we're so glad the team were able to help with your enquiry.
Many thanks,
ProWare

Rated 5 out of 5 stars

EXCELLENT SERVICE AND EXCELLENT PRODUCT

JUST RECIEVED MY SAUTE PAN ,LOOKS GREAT AND REALLY SOLID. WHAT MORE CAN YOU SAY EXCELLENT SERVICE AND AN EXCELLENT PRODUCT.

2 July 2025
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Reply from ProWare Kitchen

Thank you for ordering with us. We hope you enjoy using your new sauté pan, it is one of our most used pans as it is so versatile.
Many thanks,
ProWare

Rated 4 out of 5 stars

Highest quality copper pans around

This was an addition to my Proware copper pan set which I have used endlessly over the last 11 years and the pans are still in excellent condition.
Equally pleased with the non-stick pan which is also of the highest quality.

31 May 2025
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Reply from ProWare Kitchen

Thank you for ordering with us again Sarah. We're really pleased you were able to add to your set and that you're happy with the quality you have received. We hope you continue to enjoy using them.
Many thanks,
ProWare

Rated 5 out of 5 stars

Excellent service

Excellent service, quick delivery and quality product

18 June 2025
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Reply from ProWare Kitchen

Thank you for ordering with us. We're really pleased you were happy with the service you received.
Many thanks,
ProWare

Rated 5 out of 5 stars

Excellent product advice

I was going to buy another companies Chefs pan but was given excellent advise by Proware, so decided to use them. Slightest niggle, probably not their fault but the pan arrived a day later than planned.

28 April 2025
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Reply from ProWare Kitchen

Thank you for ordering with us Ainsley, we're really glad the team were able to give you some advice regarding the cookware. We apologise for the slight delay with the delivery, it looks like Parcel Force thought there was a delivery address discrepancy but glad it was all received ok. We hope you enjoy your new Chef's Pan.
Many thanks,
ProWare

Rated 5 out of 5 stars

quick answers on the chat

quick answers on the chat, fast delivery, high quality cookware for a low price with good info on products

28 April 2025
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Reply from ProWare Kitchen

Thank you for ordering with us Sisir, we're really glad the team were able to help you with your enquiries and that you are happy with your order.
Many thanks,
ProWare

Rated 5 out of 5 stars

I bought half a dozen pans 5 years ago…

I bought half a dozen pans 5 years ago now and they are excellent quality and good as new still.
Really worth the investment.

14 April 2025
Unprompted review
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for leaving us a review, it is much appreciated by the team. We're really pleased that your pans are still performing and looking like new after 5 years. We hope you keep enjoying using them.
Many thanks,
ProWare

Rated 5 out of 5 stars

Needed the pan the next day

Needed the pan the next day. Spoke to the chap and he said he would take it the post office on his way home as I'd missed that days pick up. Great service. Many thanks

3 April 2025
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Reply from ProWare Kitchen

Thank you for ordering with us. We're really glad the team were able to get you the order in time for next day delivery!
Many thanks,
ProWare

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