ProWare Kitchen Reviews 

637
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the kitchen products offer fantastic value and are exceptionally well-made for everyday cooking tasks. Many people are thrilled with how easy the pots and pans are to clean and maintain over long periods of use. Shoppers also note the prompt shipping and attentive communication provided by staff before and after making a purchase. Some reviewers were not happy with delivery delays or heavy product weights that made handling difficult for certain individuals. A few buyers also expressed disappointment regarding specific quality issues or higher prices compared to alternative online shopping platforms.

What people talk about most

Product

Clients share positive opinions on product quality, expressing delight with the outstanding cookware and... See more

Quality

Users describe positive interactions with quality, expressing deep appreciation for the outstanding build,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items arrived quickly... See more

Service

People report positive experiences with service, frequently praising prompt responses, rapid delivery, and... See more

Order

Reviewers highlight positive aspects of order process, expressing delight with the three-pan set, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a set of pans with features I needed (such as a helper handle). They were beautiful, very solid and seemed very good quality. Unfortunately they were so heavy with that it wasn't possible for... See more

Rated 5 out of 5 stars

We ordered two copper bottomed frying pans but, unfortunately, received incorrect ones. On contacting Proware they immediately sent the correct ones out on a next day delivery. I returned the incorre... See more

Rated 5 out of 5 stars

The quality of the stainless steel tri ply cookware is already known to me, owning some smaller pans. This order of larger pans was handled brilliantly through the website. Very fast despatch and wel... See more

Rated 5 out of 5 stars

I have already shopped with ProWare before but on this shopping ‘trip’ I wanted to buy a replacement lid for one of my existing 18cm saucepans and on the ProWare website I could only see 24cm spare li... See more


Company details

  1. Kitchen supply shop

Information provided by various external sources

We are a family owned and run business with years of experience in the kitchenware industry. The ProWare ranges are carefully designed and engineered in Sheffield to the highest standards. We pride ourselves on producing beautiful and professional quality cookware that will last a lifetime.


Contact info

4.8

Excellent

TrustScore 5 out of 5

637 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(637)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous pans

Great pans. We've had the 3 pan set for more than 3 years and they have been fantastic, using them on an induction hob. They look great and stack well. They were so good we've just bought a second set for my daughter

28 December 2024
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for ordering with us again, we're so glad to hear this about your pans. We hope your daughter enjoys her set!
Many thanks,
ProWare

Rated 5 out of 5 stars

Great customer service

I emailed the company regarding delivery (Parcelforce issue) and they even phoned Parcelforce to sort it out for me, for which I was very grateful.

6 December 2024
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for ordering with us Linda, we're glad the team could help with the delivery issue.
Many thanks,
ProWare

Rated 5 out of 5 stars

Great pans delivered on time

Great pans delivered on time. Top job all around.

5 December 2024
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Reply from ProWare Kitchen

Thanks for taking the time to leave a review Tim, it is much appreciated.
Many thanks,
ProWare

Rated 5 out of 5 stars

The quality of the pan purchased…

The quality of the pan purchased previously was such that i ordered another

19 December 2024
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Reply from ProWare Kitchen

Thank you for ordering again with us, it means a lot to us that you are happy with the quality of the cookware.
Many thanks,
ProWare

Rated 5 out of 5 stars

6 piece cooper bottom pan set

Ordered 6 piece saucepan set for my daughter for a Christmas gift for her new kitchen, as I have copper bottom pans which I’ve had for 20 years. These are amazing and quality is second to none. I did ask my daughter if she wanted to swap with mine but she wouldn’t!

19 December 2024
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Reply from ProWare Kitchen

Thank you for ordering with us Jo, we're glad you are happy with the quality even if they're not for you. We hope she enjoys cooking in them.
Many thanks,
ProWare

Rated 5 out of 5 stars

Loving my new saucepans

Loving my new saucepans - they heat up fast and clean perfectly. They arrived promptly and well packaged - I highly recommend as these are definitely the best saucepans I’ve owned

26 November 2024
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Reply from ProWare Kitchen

Thank you for ordering with us Lisa, we're so happy you are pleased with them.
Many thanks,
ProWare

Rated 5 out of 5 stars

Great customer service

Great customer service. They refunded the delivery charges without my requesting it (because Amazon messed up my order), and even sent a complimentary jute bag with the order. Would definitely order from them again.

13 December 2024
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Reply from ProWare Kitchen

Thank you for ordering with us Andrea, we're sorry you didn't receive the correct service via Amazon but we're really glad we could sort it with us directly.
Many thanks,
ProWare

Rated 5 out of 5 stars

Three ply stainless steeel roasting tin

Bought the three ply stainless steel roasting tin, what a fantastic product. More than half the price of a well known french alternative - and easily as good.

My roast potatoes have never been so good, and the roasting tin clean really easily. Brilliant purchase that will last me a lifetime

7 November 2024
Unprompted review
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for ordering with us Alex, the roasting pan is a firm favourite in the ProWare team, enjoy your roasties!
Many thanks,
ProWare

Rated 5 out of 5 stars

The Spirit of Christmas Fair at Olympia…

The Spirit of Christmas Fair at Olympia was where I saw the pan, I was looking for, was for sale. Excellent idea of the staff to get it delivered for me, in a few days time, as it was too heavy for me to carry home via my train from Paddington Station. Arrived as said with no extra charge. And, I’m delighted with the pan for my brand new kitchen which works brilliant. A very happy customer.

7 November 2024
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Reply from ProWare Kitchen

Thank you for shopping with us at the Spirit of Christmas show, we're so glad you are happy with your order, hopefully will see you again in the future.
Many thanks,
ProWare

Rated 5 out of 5 stars

Proware pots and pans

This cookware is great. Efficient delivery service and it cleans well by soaking instead of scrubbing ! the lid from the frying pan fits the chefs pan which is useful.

28 November 2024
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Reply from ProWare Kitchen

Thanks for ordering with us Anna, we're glad you are enjoying the cookware.
Many thanks,
ProWare

Rated 4 out of 5 stars

East site

East site. Helpful on phone when their site had soft ware glitch. Rapid service

22 November 2024
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Reply from ProWare Kitchen

Thanks for ordering with us Teresa,
Many thanks,
ProWare

Rated 5 out of 5 stars

Quality products sold by informed people.

Quality product sold by informed,enthusiastic people. Items bought as gifts,but will probably purchase same for myself!

7 November 2024
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for purchasing from us Di, we hope your gifts are enjoyed.
Many thanks,
ProWare

Rated 5 out of 5 stars

Total Proware fan!

This is my third purchase of Proware products so obviously I am a fan. Started with a fry pan years ago which is still my favourite pan. A couple of years ago I purchased the tri ply saucepan set of 3 along with a tiny saucepan on a Christmas sale. Now, I just purchased the tri ply sauté pan as my cheap disc bottom sauté pan finally gave way and the handle broke giving me the opportunity to upgrade to the Proware which I have been eyeing for a few years. It is a pleasure to use and it’s beautiful. I actually stack it just like they display on their website but I do put tissue in between them. Can’t recommend enough. Next purchase which I’ve been eyeing even longer than the sauté pan is the tri ply roasting dish, I hope to get it soon.

P.s.
I have just noticed Proware replied to my previous review and comment about the mini sauce pan offering me recipes and ideas. Not that I’ve checked yet but I actually love this little mini pan. I’ve made sauces, flavoured oils, warmed and toasted spices. I’ve actually used it more than the medium saucepan. Keep up the great work guys, I look forward to future purchases and continued use of your excellent pans.

4 October 2024
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Reply from ProWare Kitchen

Thank you for ordering with us again Wes and for leaving us a review, it is much appreciated by the team at ProWare. We hope you enjoy using your new sauté pan it really is a great pan to use on the hob and in the oven too.
Many thanks,
ProWare

Rated 5 out of 5 stars

Extroardinary quality and craftmanship

Extroardinary quality and craftmanship. Staff were very helpful and my order was delivered quickly.

2 October 2024
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you Henry, glad our staff we're able to help you with your order and that you were happy with the quality of the cookware.
Many thanks,
ProWare

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