Pro World Reviews 5,212

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly iron-on transfers and heat press materials, noting their vibrant colors, durability, and ease of application. The service is frequently described as fast and efficient, with many appreciating the quick turnaround times for orders and rapid responses to inquiries. However, some customers experienced issues with orders, such as receiving incorrect items or incomplete shipments. There were also instances where people encountered difficulties with website functionality or found the customer service to be unhelpful in resolving order-related problems, especially concerning missing order history or miscommunications about artwork specifications. A few other people also felt that the quality of some heat press machines was poor, with new machines breaking down quickly and replacement parts not resolving the issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high print quality of transfers,... See more

Order

Consumers find order experiences to be ambiguous. Many praise the quick and easy online ordering process,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the customer service,... See more

Quality

Users describe positive interactions with quality. Many customers praise the high print quality of transfers,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast and great service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go to Pro World for all my iron on transfer needs. They are friendly and professional and have a quick turnaround time. Their design team is always available to offer helpful advice and to adjust... See more

Rated 5 out of 5 stars

I can’t say enough great things about this company! They have truly been amazing to work with. Their customer service is fast, incredibly responsive, and always so helpful. Any time I’ve had an issu... See more

Rated 5 out of 5 stars

The staff at Pro World was great, as well as the products! We ordered some heat press materials from them a few years back and had no problems. It seems they change the heat press material for the bet... See more

Rated 5 out of 5 stars

I had the wrong item sent to me . When I called to discuss it, Angie was very helpful and accommodating . Customer service was excellent regarding my issue . Very pleased with the quick responses and... See more


Company details

  1. Business-to-Business service
  2. Prints and signs store

About Pro World

Written by the company

Pro World is the premier source for any creative entrepreneur! Whether you are creating t-shirts, wall graphics or DIY projects, we have the products to get it done. Founded in 1974, Pro World is the world’s largest supplier of heat applied graphics and materials. Our product assortment consists of variations of vinyl, heat presses, custom transfers and art services. We continually strive to exceed your expectations with our knowledgeable and superior customer service, free shipping offers and an industry leading customer loyalty program.

Browse Products

Heat Transfers Heat Presses Vinyl Sublimation Custom Transfers Starter Packs Digital Art Heat Transfer Paper

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I can’t say enough great things about…

I can’t say enough great things about this company! They have truly been amazing to work with. Their customer service is fast, incredibly responsive, and always so helpful. Any time I’ve had an issue, they’ve been nothing but understanding and quick to resolve it.

Everyone I’ve interacted with has been super friendly, patient, and knowledgeable. They always take the time to answer all my questions and make sure I have exactly what I need. It’s rare to find a company that consistently provides both great products and outstanding support, but they absolutely do. Highly recommend!

6 November 2025
Rated 5 out of 5 stars

ordering designs

The salesperson who helped me with my order. She was very helpful took her time to explain, which means a lot to me to understand and she understood what I needed .
The only thing I'm dissapointed in not able to get the blanks and printed iron on from yall. I wish you can bring that back

16 October 2025
Rated 5 out of 5 stars

Amazing everything!!!

The staff at Proworld have been amazing with guidance. I had never used the stickers before. It's fun and easy to do! Thank you so much!

3 November 2025
Rated 5 out of 5 stars

Excellent quality

Always able to help me get best quality for my graphic. Always reliable and trustworthy. Been using them for years.
Have tried others and nobody compares to ProWorld

16 October 2025
Rated 1 out of 5 stars

Horrible customer service

Trying to get help with how to level the top platen that is no longer touching the bottom one. Customer service is horrible - asking for a video or photo but refusing to say what they are looking for so I can send. I actually know what the issue is just not how to fix.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Great company & product!

The staff at Pro World was great, as well as the products! We ordered some heat press materials from them a few years back and had no problems. It seems they change the heat press material for the better! Also, putting together our design on their webpage was easy and they were very responsive to helping us out and any questions we had! I would highly recommend them!

19 September 2025
Rated 3 out of 5 stars

Not so happy

I worked with customer service to find an old order, she only found one but she modified it the what I needed and said art would fix it. We confirmed the order I wanted then confirmation email was the wrong design. I needed to make a delivery so I just accepted it. Very poor customer service since the change from custom.

9 September 2025

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