Prudent Pet Insurance Reviews 2,666

Rebecca was very helpfull as to what would be best for my dog and explaimed all the dates of everything very clearly

Rebecca was very pleasant and helpful getting both of my Great Danes set up with coverage.

I am very happy with customer service people! They are very helpful!

Very easy to sign up, which is all we’ve done so far

Easy set up
good insurance

We were explained all of the plans and everything that is handled in the coverage with a lot of detail!! My wife agreed so I didn’t have a choice!! I was interested in a company-“Spot” Seamed like a good deal and less expensive-also a $25 gift card!

Rebecca is a peach !!! One of the best Customer Service agents I have ever had an interaction with. She has a wealth of company information and options and also assists in the decision making process for our 'family member'. You need to keep her . . .

Representative, pricing, knowledge

Brandi at customer service was amazing and very informative.

Brandi was my agent. She was very helpful and knowledgeable ☺️

Rebecca was very helpful

5 stars for Rebecca! Excellent people skills and very knowledgeable!

I like the kindness and courtesy.I receive

Spoke with two reps in the last week as I have many questions on my first ever claim to submit for my cat. I was hoping not to have to submit any claims for many years as I have fairly young cats, 5 and over 1.
My 5 year old was diagnosed with crystals, so here I am about to submit my first ever claim.
I want to express how wonderful Maddy and Cathy/ Kathy were on the call with me. Maddy helped me with additional questions I had and gave me great information when submitting a claim I was not aware of. She was fantastic and very professional and pleasant to talk with. Cathy/ Kathy I should've grabbed the spelling of her name, my apologies was just as amazing and helpful with my questions. She even put me on hold to make sure she was providing me with the correct information. Both reps were very kind and professional. It makes the process of the pet owner on the other side of it a more relaxed and have some relief they have this support. Thank you ladies for your great customer service.

My dog required dental treatment, and I submitted a pre‑authorization request and supporting veterinary records. The claim was denied on the basis that the condition was “pre‑existing.” However, a March 7, 2025 veterinary record clearly documents:
“Oral Cavity: Teeth are free from excessive tartar, no gingivitis present.”

This is a clinical finding recorded during a hands‑on wellness exam. Despite this written medical record showing no gingivitis at that time, the insurer stated they contacted the veterinary clinic and were told that no oral exam was performed. When I contacted the clinic directly, they informed me they have no record of being contacted by the insurer and confirmed that the oral cavity findings in the chart reflect the veterinarian’s observations.

I requested documentation from the insurer showing who they spoke with at the clinic, when the conversation occurred, and what was documented, since this alleged conversation contradicts the written medical record. The insurer declined to provide that information while continuing to rely on it to deny the claim.

The insurer also took 9 days to provide an initial pre‑authorization response for a dental procedure involving extractions for active dental disease.

I have now filed a formal complaint with the Washington State Office of the Insurance Commissioner regarding the claim handling and use of evidence in this denial.

Was not paid for operation because there were no pre existing vet visits. To me that means no pre-existing problems.
Canceled my coverage after receiving no help. Would not recommend this company.

Made shopping for insurance for my puppy very easy and gave me peace of mind that she is covered

Rebecca assisted me with my pet insurance inquiry. She was very professional and answered every question I had throughly. She also offered great suggestions for my pet’s personal situation. Thank you, Rebecca!

Easily set up the insurance exactly how I needed it to be!! Less than 2 minutes!

It’s was a simple enrollment process and the chosen policy was clearly presented.