While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 328 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful design and high quality of the products, often highlighting their durability and resistance to tarnishing. Many consumers are also very satisfied with the ordering process and the exceptional customer service, noting helpful and quick responses from the team. However, some people were dissatisfied with the delivery service, experiencing longer-than-expected wait times for their orders. A few other people also felt that the quality of certain items was not up to par, with some pieces tarnishing or breaking after a short period.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the beautiful designs, high... See more

Quality

Users describe positive interactions with quality, highlighting that many items are beautiful, well-made, and... See more

Order

Customers consistently note positive experiences with order. Many reviewers express satisfaction with the... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, frequently highlighting the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers express significant frustration... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This brand… wow! I purchased a personalised ankle bracelet in silver. After having a lot of issues with ankle bracelets from other brands snapping, my expectations were low, however this brand massive... See more

Rated 5 out of 5 stars

I quickly received these beautiful and elegant earrings, which I immediately put on and haven't taken off since. I've received many compliments on them. During the short time I was waiting for them, I... See more

Rated 5 out of 5 stars

All i can say about prya jewellery is they are beautiful pieces of jewellery, very well made and look stunning!I have bought 4 necklaces and each one is unique, price is very reasonable ,getting excit... See more

Rated 5 out of 5 stars

I ordered letter bracelets for presents. They are beautiful! Look way more expensive than they were. Beautifully finished. Received a lovely anklet as a free gift! I’ve worn it every day since I got i... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product …

I have never ordered from this company before so often feels risky but having received a great product and a great service I have ordered again would absolutely recommend

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Stunning jewellery

I absolutely love ordering from Prya, they have never disappointed. I have ordered 3 times, all personalised items and they are stunning, the writing is amazing and they last so long. I have had my bracelet for over a year and I shower with it everyday and no change in the colour at all. Extremely happy and will be going to Prya for all my jewellery. The deliveries have also gotten faster too. Overall amazing experience and communication from the workers!!

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

First off the quality is super top notch. My item was delivered on time and communication from the team regarding shipping to delivery point was brilliant. I ordered two more pieces and got a freebie ring.Cant wait to receive my new orders.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

All i can say about prya jewellery is…

All i can say about prya jewellery is they are beautiful pieces of jewellery, very well made and look stunning!I have bought 4 necklaces and each one is unique, price is very reasonable ,getting excited to give my 🎁 gifts for Christmas .I am giving prya jewellery 5 🌟 stars,and would definitely recommend to buy..

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Best jewelry site!

This company is genuinely the best for jewelry. The customer service is AMAZING, and they have great prices for the work they put into this. 10/10 recommended.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Wouldn't return item that I didnt even…

Wouldn't return item that I didnt even touch, should have better hygiene protocols in place like other companies to accept returns

8 December 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Samantha,

Thank you for taking the time to share your review, we are very sorry to hear that you are unhappy with our returns policy.

Unfortunately, we do not allow the return of earrings (unless deemed to be faulty), due to hygiene and safety reasons. We cannot guarantee that any earrings returned to us haven't been tried, used or worn and we'd never risk our customers health and safety, therefore our policy is in place to protect our customers.

Please kindly note that we do state this information on the product page of earrings and in our returns policy for your reference.

Our returns policy is available on our website and we would always advise reading this before placing an order.

https://support.prya.co.uk/article/f4hcibizlk-returns-exchanges

In line with industry standards, no jewellery retailers permit the return of earrings for hygiene and safety reasons; this policy is not unique to our store.

Thank you for your understanding.

Best wishes,
PRYA

Rated 5 out of 5 stars

Love it 🥰 …

I am absolutely in love with my custom gold necklace! From the moment I opened the box, it completely made my day. The craftsmanship is beautiful every detail feels personal and thoughtfully made just for me. The gold has a stunning shine, and the necklace feels elegant yet meaningful in a way only a personalised piece can.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous Jewellery

Once again a beautiful piece of jewellery. Very feminine and dainty positioning as it rests on the ankle. So far I have treated myself twice:) Prya is for everyone and you will not fail to find a gorgeous pressie for friends and family.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

I love their jewellery and Customer Service is top notch

I love their jewellery. I should also mention their customer service is excellent. I had ordered some stuff from them and when I received my order there was something missing from the package. I sent them an email immediately and let them know about this. I was worried I was not going to get it on time because I was traveling and they sent it out immediately. I have nothing negative to say. Will be ordering from them again soon.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

A little beautiful jewelry

I quickly received these beautiful and elegant earrings, which I immediately put on and haven't taken off since. I've received many compliments on them. During the short time I was waiting for them, I had complete information about when and where they were. Communication with the company was pleasant and helpful. That's why I ordered another piece of jewelry, which I hope will also make me happy. 😊

1 December 2025
Unprompted review
Rated 5 out of 5 stars

The delivery was quick and the…

The delivery was quick and the jewellery was carefully packed, the sets of bangles I bought is so pretty and unique and I actually ordered another set for a friend as a gift and she loved it.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Product Quality excellent

Product Quality excellent, value for money & Customer Service staff were very friendly, helpful and Professional when needed their help to change delivery address.. highly recommend their product & business.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality

The quality of necklace was excellent great value for money fast delivery and beautiful gift package so pleased

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Jewellery

Prya make beautiful jewellery anything i have bought always gets admired i will definately buy again and recommend to family and friends.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

this is the first time I have bought …

this is the first time I have bought from prya I came across some earings that I knew my daughter would just love so I ordered on line super easy and so quick to answer any messages so now I'm looking to buy from them f RT ok this super friendly company

28 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look