PS of Sweden Reviews 

628
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wonderful products, mentioning that the gorgeous saddle pads, riding apparel, and durable equipment feature truly exceptional quality alongside a remarkably comfortable fit for their animals. Many people also highly appreciate the fast delivery services, smooth ordering process, and stylish designs that consistently look stunning at the local barn. However, some customers also noted frustrating issues regarding promotional wording ambiguities, sizing inconsistencies that run small, and unexpected delivery delays. Some reviewers experienced very poor customer service interactions, missing packages that never arrived, and duplicate card charges without timely resolution.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the wonderful quality, beautiful... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense appreciation for the gorgeous, luxurious... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, as some consumers highlight fast shipping,... See more

Order

People report ambiguous experiences with order, as some reviewers enjoy fast delivery and great quality... See more

Customer service

Users describe ambiguous interactions with customer service, noting that while some consumers experience... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The socks are wonderful but the wording of the “ 3 for 2” offer was terrible. They did the old bait and switch. I thought I was fulfilling their requirements for this promotion and then got a single p... See more

Rated 3 out of 5 stars

I didn’t appreciate that I didn’t get free shipping to the US even do I exceeded the minimum for free shipping. When I reached out and questioned it, I was told I shouldn’t have used UPS. It was defin... See more

Rated 5 out of 5 stars

My experience with PS and especially the customer support is extraordinary. I have received by mistake the wrong size of my bridle headpiece, but unfortunately recognized this mistake too late. That’s... See more

Rated 5 out of 5 stars

Wonderful products - my black horse will look stunning in the pads! Fast delivery, easy ordering - no surprises at checkout or with delivery.

Company replied


Company details

  1. Horse-Riding Service
  2. also in
  3. Leather cleaning service
  4. Sportwear manufacturer

Written by the company

PS of Sweden is the world leader in the design and production of anatomical bridles. We also offer a wide range of other innovative, unique products for riders and horses that are sold worldwide. Visit us at www.psofsweden.com


Contact info

3.6

Average

TrustScore 3.5 out of 5

628 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(628)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love everything about this pad

Love everything about this pad! I bought it for my first show with my new horse and she looked stunning! The pad is beautifully made - so luxurious. I'm hoping there's a matching fly bonnet. If so, I need to snap one up!

21 July 2021
PS of Sweden logo

Reply from PS of Sweden

Hi Sharon! We are so happy to hear that you love your new PS saddle pad - thank you very much for your kind words about it😍
The matching fly hat (black with white binding and silver details) for your Winning Round saddle pad is unfortunately no longer available on our website; you can see our retailers on the following link, and send your request to the ones that are accessible for you: https://www.psofsweden.com/ps-of-sweden/ps/retailers/

We are sure your new horse looked amazing in your PS saddle pad, and wish you two the absolute best of luck with your coming competitions!🌟 🥰
/Team PS of Sweden

Rated 5 out of 5 stars

Fabulous equestrian products

Fabulous - top quality products first class service good price

21 July 2021
PS of Sweden logo

Reply from PS of Sweden

Wowii, thank you so much for taking the time to write this sweet review! <3 We are very happy to hear that you are satisfied with your experience with us!

Do not hesitate to get in touch with us if you have any questions, we will be ready to assist! :-D Wishing you a lovely summer,
/Team PS of Sweden

Rated 5 out of 5 stars
PS of Sweden logo

Reply from PS of Sweden

Thank you so much Julie! We appreciate your sweet review, it means so much to us! <3

We would like to take the opportunity to thank you for being a customer of ours and we all wish you a lovely start of August, Team PS of Sweden

Rated 5 out of 5 stars

Love the Pioneer bridle

Bridle was packaged very nicely. Beautiful bridle that fits perfectly! So glad PS of Sweden offers this drop noseband style- hard to find, esp with such high quality. I’m aLready considering buying the same bridle in brown.

21 July 2021
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Reply from PS of Sweden

Thank you super much, Jennifer! Nothing makes us happier than hearing that you love your anatomical PS bridle🥰 The Pioneer bridle is truly popular for many reasons, and we are very glad that you and your beautiful horse have found your perfect fit!🤩
We wish you and your horse the best of luck together and thank you once again for your appreciative comment💖
/Team PS of Sweden

Rated 5 out of 5 stars

Always great quality

Always great quality, my new dressage pad was beautiful and the Matilde riding tights are the best I have ever bought.

21 July 2021
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Reply from PS of Sweden

Wow Paula, we are thrilled to hear that you love your PS riding tights so much🤩 Thank you very much for your kind words about our products!💗
Have a wonderful day and happy rides!🥰
/Team PS of Sweden

Rated 5 out of 5 stars

Fabulous service and I’m thrilled with…

Fabulous service and I’m thrilled with my purchase. Good quality and value for money.

21 July 2021
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Reply from PS of Sweden

Thank you, Cath - it makes us so glad to hear that you are happy with your purchase on our website!🤩 We hope that you will enjoy riding in your new PS baselayer, and wish you an amazing week😘
/Team PS of Sweden

Rated 5 out of 5 stars

I love the PS of Sweden saddle pads and…

I love the PS of Sweden saddle pads and the blue ombre and aqua bow did not disappoint. These are beautiful saddle pads. Always looking for the next new color.

21 July 2021
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Reply from PS of Sweden

Your excitement for our recent collections makes us so very happy, Marcia!💖 Thank you super much for your kind words - we can't wait to show you what's to come🥰.
We wish you the best of luck with your riding, and hope to see you shopping with us again soon!💐
/Team PS of Sweden

Rated 4 out of 5 stars

Very good quality and swift delivery…

Very good quality and swift delivery from abroad. It can be a bit confusing how much things are with import tax to UK depending on how much you spend now, but overall very happy with the service.

21 July 2021
PS of Sweden logo

Reply from PS of Sweden

Hi!

We are super happy to hear that you appreciate our service and the quality of your PS products - thank you so much!😍

When shopping for more than £135, the UK import fees - which are handled separately, by the delivery company - are added. The fees vary with the parcel's worth and contents, but normally lay at around 20-25 percent of the parcel's worth. If you have any further questions about this, you are always welcome to chat with our customer care team via our website!

We hope to see you again soon and wish you a lovely day!💕

/Team PS of Sweden

Rated 5 out of 5 stars

Excellent quality and really prompt…

Excellent quality and really prompt delivery, I will be purchasing again!!!

21 July 2021
PS of Sweden logo

Reply from PS of Sweden

It makes us so excited to hear that you want to come back to us, Sarah🤩 We hope that you will enjoy riding in your new PS set, and wish you a lovely week!💖 Thank you very much!
/Team PS of Sweden

Rated 5 out of 5 stars

Bravo PS of Sweden!

I love PS of Sweden and their products. I ordered some saddle pads and breeches. They came within a few days and they couldn't be more beautiful! The quality is outstanding. Bravo PS of Sweden!

21 July 2021
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Reply from PS of Sweden

Wow, thank you Nicole - your kind words mean so much to us!🥰 💘 We look forward to showing you what's to come this fall, and hope to have you back shopping with us soon😍
Thank you and have an amazing week!
/Team PS of Sweden

Rated 5 out of 5 stars

I love all of my PS products

I love all of my PS products. I have bridles saddle pads and sportswear. They make everything really easy and shipping is quite fast.

21 July 2021
PS of Sweden logo

Reply from PS of Sweden

Hi Martha! Thank you so very much for your lovely words; we are truly happy to hear hat you appreciate both our service and all your PS products!🤩
We hope that you will love our coming releases as well, and wish you the best of luck with your riding! Thanks again💗
/Team PS of Sweden

Rated 5 out of 5 stars

Fast postage

Fast postage. Well made equestrian products

21 July 2021
PS of Sweden logo

Reply from PS of Sweden

It makes us so happy to hear that you appreciate shopping with us, thanks - we hope to have you back soon!💕 Have a beautiful day!
/Team PS of Sweden

Rated 5 out of 5 stars

I love this brand!

I love this brand! My horse love this style of pad and I always get complements on how beautiful they look on him. PS of Sweden is also very good about keeping the customer informed regarding their purchase.

21 July 2021
PS of Sweden logo

Reply from PS of Sweden

Thank you so much, Caitlin!😍 It makes us very happy to hear that you and your horse love your PS saddle pads - your horse surely looks amazing wearing them😘 We are glad that you had a great experience shopping with us, and hope to see you again soon!
Have a wonderful week💕
/Team PS of Sweden

Rated 5 out of 5 stars

PS of Sweden, excellent products and support

PS of Sweden was very helpful in getting me the right-sized product. I originally was sent the wrong size, when I notified them, they immediately responded and sent out the correct size.

Great to buy from someone who not only offers a fantastic product but also superb customer support.

21 July 2021
PS of Sweden logo

Reply from PS of Sweden

Hi Nancy! We are very glad to hear that you appreciate the efforts of our customer care team, thank you so much🥰 Your kind words about our products make us super happy as well - thanks again!
We wish you the best of luck with your riding🌟💐
/Team PS of Sweden

Rated 5 out of 5 stars

Quick delivery - gorgeous

Beautiful blue floral dressage saddle pad. Great sale price. Quick delivery. Happy!

21 July 2021
PS of Sweden logo

Reply from PS of Sweden

We are so glad to hear that you are happy with your purchase of your new PS Floret saddle pad, thank you!😍 We wish you an amazing week!💙
/Team PS of Sweden

Rated 2 out of 5 stars

Saddened

I love PS Of Sweden however I won’t be buying directly from them anymore. I bought some riding tights and sized up as recommended and they still don’t fit. I know they have released the curvy range but I think they need to rethink all their sizes because it was not a UK14 or I would’ve been able to wear it. Also buying directly means I have to pick it up from a access point because PSOS use UPS. A minor inconvenience but an inconvenience nonetheless. I will only buy PSOS items from a UK retailer from now on.

21 July 2021
PS of Sweden logo

Reply from PS of Sweden

Dear C,

We are very sorry to hear that your riding tights did not fit, despite our size recommendation. We aim to always provide our customers with clear information which will help in size choosing, to avoid the risk of disappointment and the customer having to return the product. As part of this work, we have created size guides for both our regular assortment and for our Curvy Line (https://www.psofsweden.com/ps-of-sweden/ps/size-guide/) and also individual comments on many garments about how they fit, including a recommendation for size choosing. Despite these measurements, finding the perfect size may still be difficult in some cases and we once again apologize for the disappointment that has caused you this time.

Since ca two weeks, UPS home delivery is actually an available delivery option on our website! :) This is one of several steps that we have recently taken when it comes to developing the shopping experience, which we constantly work to improve.

If you have any further questions about our sizing or a product's fit, we would be more than happy to help you with them when you are shopping with us next time - when you will also have the opportunity to choose home delivery. :)

We wish you an amazing new week!
/Team PS of Sweden

Rated 5 out of 5 stars

The products are the highest quality…

The products are the highest quality which makes them a great value and the service is exceptional.

21 July 2021
PS of Sweden logo

Reply from PS of Sweden

Thank you very much for your kind words, Sharl🤩 It makes us so happy to hear that you have enjoyed shopping with us, and we hope to see you again soon!🥰 Have a wonderful day!
/Team PS of Sweden

Rated 5 out of 5 stars
PS of Sweden logo

Reply from PS of Sweden

Thank you super much, Hanna!😍 We hope to see you again soon and wish you an amazing day!💐
/Team PS of Sweden

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