Placed an order on April 16th but after reading bad reviews was slightly worried. Estimated delivery was April 20th all items turned up on 22nd which is understandable with current situation. I receiv... See more
Company replied
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See what reviewers are saying
After buying another pair nudie jeans, this particular pair decided to shrink in the wash. This was despite following the washing instructions. Not being a lover of the half mast look the options... See more
Company replied
Iv received my goods no problem but it’s says the Boss and Ralph Lauren we’re both made in China I’m thinking there fake? I paid lots of cash for these good and they are gifts. Would like to know the... See more
Company replied
Absolutely disgraceful!! Placed my order 7 days ago, next day they emailed to say my item had been dispatched via royal mail 48. 6 days later I contact royal mail to see about my order only to be told... See more
Company details
Information provided by various external sources
Discover the latest fashion brands at Psyche. Designer clothing for men, women & children. Free UK next day delivery available.
Contact info
Linthorpe Road 175-187, TS1 4AG, Middlesbrough, United Kingdom
- psyche.co.uk
Reply from Psyche
Hi Jay,
Thank you for taking the time to leave us your review. We're really pleased to hear that you were happy with your purchase!
If you need any assistance with any future purchases, please don't hesitate to reach out to our Customer Care team.
Kind Regards
Kheira
Psyche Customer Care
Product quality complain
4 months ago I bought a pair of wellies. I used it about 10 times and I discovered holes appearing on the bottom of heels. I sent an email with quality complain. It took couple weeks before customer service responded. After few mails they offered partial refund. Today I’ve got an email with an information that they want to refund 10% on the item which is £5. I’m not happy about it and for sure I’m not gonna but anything on that site.
2 March 2020
Unprompted review
Reply from Psyche
Hi Olga,
Thank you for your review, and we're sorry to hear of your recent experience when shopping with us.
We can see from our previous correspondence that you have been offered a partial refund for the item due to the time elapsed since the date of purchase. If you could kindly respond to this email, we can process this for you.
Kind Regards
Steph
Psyche Customer Care
I’m really happy with my purchase
I’m really happy with my purchase, I would rate everything 5***** i will definitely be using ‘psyche’ again. Thankyou.
26 February 2020
Unprompted review
Reply from Psyche
Hi Tracey,
Thank you for taking the time to leave us your review - we're really pleased to hear that you were happy with your purchase!
If you need any assistance with any future purchases, please don't hesitate to reach out to our Customer Care team.
Kind Regards
Steph
Psyche Customer Care
Ordered an item
Refund has just arrived but €4 short of what I originally paid. I have updated my rating.
Ordered an item, my order and payment was accepted. Then told that the item was out of stock but no refund to date despite numerous emails. Avoid this company.
21 February 2020
Unprompted review
Reply from Psyche
Hi Frank,
Thank you for your feedback, please accept our apologies that we were unable to fulfill your order on this occasion. I can see on our system that your payment was void due to the cancellation and payment for the full amount was not captured. This may have been showing as a pending payment but will clear within your account. If you have any further issues regarding your order or payment please do not hesitate to contact our customer service team on 01642 888333 or via email at info@psyche.co.uk.
Kind Regards
Psyche
I just wished I'd read these reviews…
I just wished I'd read these reviews before I ordered some things for my son.
Ordered 27th Jan. Email received to say being despatched 31st Jan on 2 to 3 day FedEx.
Nothing arrived.!
After numerous calls to customer care I was told I would get a refund.
Refund never went in.
Then today.. almost 1 month later the clothes arrived by FedEx on next day delivery.
I've no idea what was going on, but I'm pretty sure they wouldn't have done anything had I not rang numerous times.
I wouldn't use this company.
20 February 2020
Unprompted review
Reply from Psyche
Hi Jill,
Thank you for your review, and we're sorry to hear of your recent experience when shopping with us.
If you would like to discuss this further, please may we kindly request that you reach out to our Customer Care team at info@psyche.co.uk who will be happy to advise further.
Kind Regards
Steph
Psyche Customer Care
Absolute joke
Absolute joke, bought an item £109 then to get free next day delivery bought another item £20 so I would qualify for this, low and behold 4 days later still not received. Have sent numerous emails not 1 reply!! Retailer of the year my backside
15 February 2020
Unprompted review
Reply from Psyche
Hi Paul,
Thank you for your email and we're sorry to hear of your recent experience when shopping with us.
To allow us to look into this further, please may we kindly request that you reach out to our Customer Care team at info@psyche.co.uk with your Full Name and Order Number?
Kind Regards
Steph
Psyche Customer Care
Thieves!
Absolutely awful company, order a top for a birthday present, payment came out of my bank receieve an email to say it was payed was meant to arrive 2 to 3 days but didnt receieve an email about delievery, i rang them to be told they didnt have it in stock and would refund me! Since the transaction was pending they will cancel it and it should be in my bank in 72 hours so 96 hours later (4days) still no refund! Rang my bank who couldnt help me told me to ring the store back who told me to call the bank! When i explained i had they told me to call back tomorrow.
Tried to call the store back today no answer after it ringung for 46 minutes! so looks like i just lose my money and noone is bothered enough to help so thankyou Physce for the theft! Wont be using you ever again, i will be leaving bad reviews on everything i can and will advise everyone i know to stay well clear from the shop that will take your money and never guve you your items!!!!!!!!!!
Your reply is a lie you did NOT REFUND ME and you DID NOT notify me i rang you!!! Its ok all my friends and family will not be using your crap shop ever again. THIEVES
8 February 2020
Unprompted review
Reply from Psyche
Hi Michelle,
Thank you for your review, we are sorry to hear of your recent experience when shopping with Psyche. Due to a stock discrepancy, your order was cancelled and you were notified of this at the time of our dispatch team going to pick the order. We apologise for any inconvenience this may have caused.
Upon looking into your order further, we can see that the refund transaction was issued on 4th February 2020 to your original method of payment.
If you would like to discuss this further, please feel free to pop an email to our Customer Care team who will be happy to help - info@psyche.co.uk.
Kind Regards
Steph
Psyche Customer Care
I have been waiting on a refund for 2…
I have been waiting on a refund for 2 weeks now. I have emailed twice and have had no reply. I followed the return instructions detailed on their site perfectly. I would seriously advise against shopping here.
7 February 2020
Unprompted review
Reply from Psyche
Hi Emily,
Thank you for your email and we're sorry to hear of your recent experience when shopping with us.
Please may we kindly ask that you reach out to our Customer Care team at info@psyche.co.uk, who will be happy to assist with your refund query further.
Kind Regards
Steph
Psyche Customer Care
Never use this site a joke - a con
Bought a shirt for my brothers 30th - left it a week and then told me it was sold out - absolute joke!! Never use this website
31 January 2020
Unprompted review
Reply from Psyche
Hi there,
Thank you for your review, we are sorry to hear of your recent experience when shopping with Psyche. Due to a stock discrepancy, your order was cancelled and you were notified of this at the time of our dispatch team going to pick the order. We apologise for any inconvenience this may have caused.
If you would like to discuss this further, please feel free to pop an email to our Customer Care team who will be happy to help - info@psyche.co.uk.
Kind Regards
Steph
this brand is absolutely disgraceful!!!!!!!!!!!!
I would give it a 0 but 1 is the minimum. This brand should be shut down. I am absolutely fuming. I ordered a Calvin Klein hoodie dress that said was in stock on Saturday and payed for 2-3 day delivery. This morning they decided to put on an act and email us saying that they were out of stock after waiting since last week!!! I 100% think this brand should be shut down because they are absolutely disgraceful.
31 January 2020
Unprompted review
Reply from Psyche
Hi Caitlin,
Thank you for your review, we are sorry to hear of your recent experience when shopping with Psyche. Due to a stock discrepancy, your order was cancelled and you were notified of this at the time of our dispatch team going to pick the order. We apologise for any inconvenience this may have caused.
If you would like to discuss this further, please feel free to pop an email to our Customer Care team who will be happy to help - info@psyche.co.uk.
Kind Regards
Steph
Would certainly buy from Again!
Ordered a shirt, delivery to N.I was very fast. Good communication too. Shirt is a perfect fit but knocking 1 star off as £10 delivery from England to N.I is a first for me.
19 January 2020
Unprompted review
Reply from Psyche
Hi Tonio,
Thank you for taking the time to leave us your review, it is much appreciated! We're glad to hear that you were pleased with your recent order, and that your purchase arrived promptly.
Regarding the delivery fees to Northern Ireland, we will ensure that this is forwarded onto the relevant teams for evaluation, as we strive on ensuring our delivery costs are affordable.
Kind regards,
Steph
Psyche Customer Care
Pointless
Ordered an item and they cancelled with zero explanation or apology. Don’t reply to emails either. Ridiculous.
17 January 2020
Unprompted review
Reply from Psyche
Hi Charlotte,
Thank you for your review, we are sorry to hear of your recent experience when shopping with Psyche. Due to a stock discrepancy, your order was cancelled and you were notified of this at the time of our dispatch team going to pick the order. We apologise for any inconvenience this may have caused.
If you would like to discuss this further, please feel free to pop an email to our Customer Care team who will be happy to help - info@psyche.co.uk.
Kind Regards
Steph
Ordered two items, one missing and no response from Psyche.
Ordered two items as Xmas gifts. Parcel arrived in time but missing one of the items. Still waiting three weeks later for a response to my requests for either the missing item or a refund.
15 January 2020
Unprompted review
Reply from Psyche
Hi Alexander,
Thank you for your review, we are terribly sorry to hear that there appears to be an item missing from your order.
Please may we kindly ask you to email our Customer Care team at info@psyche.co.uk with your Order Number, to allow us to look into this further for you?
Kind Regards
Steph
Psyche Customer Care
Ordered an item that said in stock
Ordered an item that said in stock, 4 days later had not arrived so chased and they had cancelled my order. Although this was over new year and I will give some leeway for that, communication is poor, and my refund is now not estimated to arrive for another 6 days despite them having it immediately from me.
I would not purchase from these guys
2 January 2020
Unprompted review
Reply from Psyche
Hi Nick,
Thank you for your review, we are sorry to hear of your recent experience when shopping with Psyche. Due to a stock discrepancy, your order was cancelled and you were notified of this at the time of our dispatch team going to pick the order. We apologise for any inconvenience this may have caused.
If you would like to discuss this further, please feel free to pop an email to our Customer Care team who will be happy to help - info@psyche.co.uk.
Kind Regards
Steph
This company sucks!!!!!
This company sucks!!!!!! Especially if your ordering from the US. They do not clearly show a cross reference for sizing so you end up with a UK size not the US version. THEY ALSO DON'T OFFER FREE RETURN SHIPPING!!!!! Your going to spend an additional $100 to return an item to them USPS priority mail. Your item will sit in UK customs for three weeks, then after an additional three weeks you might get your refund. Amazon would take care of this in 72hrs.
like i said "THIS COMPANY SUCKS"!!!!!!
31 December 2019
Unprompted review
Reply from Psyche
Hi Michael,
Thank you for your review, we are sorry to hear that you were dissatisfied with your shopping experience.
Unfortunately, at the moment we do not offer Free Returns - however we highly encourage customers to return any unsuitable items using a tracked/recorded method for their peace of mind, especially if the order is of a high value.
If you would like to discuss any of this in further detail, please don't hesitate to reach out to our Customer Care team at info@psyche.co.uk.
Kind Regards
Steph
Psyche cancelled order without refunding me
I ordered a dress on the 23rd of December. Psyche did not send me any email regarding the status of my order after confirming the purchase. I sent emails which were ignored. Kept checking the status of my order online and it said order was still being processed. Today when I checked it shows order has been cancelled without any explanation given. I’m furious because my bank has paid Psyche and Psyche cancelled the order after payment went through. No refund in sight. Order WEB363426
29 December 2019
Unprompted review
Reply from Psyche
Hi Mpho,
Thank you for your review.
I am sorry to hear we could not fulfill your order but I can see on our admin that a cancellation email was sent to you on the 28th December at 9.45 am and a full refund was processed the same day and time. This will take 3-5 days to show on your balance depending on your bank. I am sorry again that we could not fulfill your order due to a stock issue during this busy period and I hope we can restore your faith in us with any future orders you may wish to make.
If you need any further assistance relating to your order and refund please contact our customer care team on 01642 888333 or email info@psyche.co.uk
Kind Regards
Faye
I am furious
I am furious! I ordered 2 items and only received one! I rang to ask where the other one was. They said they would find out and ring back. Half an hour later I ring again. I get told the same thing! I ring again and get ignored! Emails ignored! It was meant to be a Christmas present. I will be contacting my credit card company to try and get a refund if I continue to be ignored. Read my review and all the reviews on here. Psyche needs to be shut down, it’s a scam company who take your money and ignore you
18 December 2019
Unprompted review
Reply from Psyche
Dear Kelly,
Thank you for your feedback and I am very sorry to hear you have had a less than satisfactory shopping exepreince. I have discussed the complaint with our returns/dispatch department who have informed me that you spoke to them yesterday 19.12.19 to resolve the issue. I believe another item has been shipped out to you and that you were happy with the outcome. I am pleased we have managed to resolve the issue for you and I hope we can restore your faith in Psyche with any future orders.
Kind Regards
Faye
I made two orders by accident
I made two orders by accident , rang to cancel it which was easy then my order arrived after a couple of days. Cant fault that really
4 December 2019
Unprompted review
Reply from Psyche
Hi Gracie,
Thank you very much for your 5* review!
I am pleased to hear your order cancellation was dealt with promptly and that your initial order was delivered to you promptly also. We look forward to you shopping with us again.
Kind Regards
Faye
Thank u for a quick service
21 November 2019
Unprompted review
Reply from Psyche
Hi,
Thank you for your 5* review! Your feedback is much appreciated.
Kind Regards
Faye
DECEITFUL SCAMMER!
so bad put a discount on but disappear when im about to purchase
try to cantact but being ignored and finally after a months and more than 5 mail i have sent just got a reply from facebook
but they LIED that they are not on discount
after some chatting suddenly the other staff apologized to me through email regarding to the mail that i sent and being ignored
again, different story now they told me that the discount stock is sold out, and the one on the site is a new stock
SCAM!
AVOID!
respond to the reply:
after all this bad review they still try to LIE OMG
I sent inquiry to them more than 3 weeks ago before 6th of september and BEING IGNORED
now they dare to tell me that im just sent them the inquiry on 6th sept
UNBELIEVEABLE
15 October 2019
Unprompted review
Reply from Psyche
Dear customer,
Thank you for your feedback. I am sorry to hear we could not fulfill your order. Unfortunately, as my colleague informed you via email and social media on the 6th of September, the item you wished to purchase came out of promotion on the 15th of August. We can therefore not ship the product after this date for the discounted price. Psyche has promotional events across the year and we hope to restore your faith in us and that you choose to shop with us again.
Apologies again for any misunderstanding relating to this issue and for any inconvenience it may have caused.
Kind Regards
Faye
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