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publicrecords.info Reviews 

1,546
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 663 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting its efficiency and the prompt resolution of issues. Reviewers frequently appreciate the quick response times and the overall smooth user experience, often exceeding expectations. However, some customers also noted concerns regarding unexpected or recurring charges for services they did not intend to subscribe to. A few people mentioned being charged monthly without realizing they had signed up for a subscription, sometimes finding it difficult to resolve these issues.

What people talk about most

Customer service

Customers had positive experiences with customer service, often describing it as helpful, quick, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

Response time

Users describe positive interactions with response time, highlighting the quick and efficient service... See more

Service

Consumers find service to be positive, with many reviewers highlighting quick, responsive, and efficient... See more

User experience

Reviewers express high satisfaction with the user experience, often describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used property records for obtaining property information for my law firm. The search was easy and I obtained what I needed. However, I later started to be charged $20 twice a month for a subscript... See more

Rated 5 out of 5 stars

Kimberly was incredibly helpful. I started with the expectation of having to electronically argue with the chat person. Kimberly was highly effective with resolving the issue and sorted it out quick... See more

Rated 5 out of 5 stars

Used the service once and inadvertently signed up for a monthly subscription. Caught the error 7 months later. Explained situation and was refunded total amount charged.

Rated 5 out of 5 stars

Alexander was very helpful in canceling my account, which I did not even know had been set up. I received a full refund without any fuss. Very thankful.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,546)

649 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Virginia-Customer Support was great and…

Virginia-Customer Support was great and my issue was resolved quickly.

Only reason I contacted Customer Support was of additional charges to my bank that was not clearly indicated in the purchase of a single report. It wasn't even included on the receipt either.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Stephanie was amazing!!!

Stephanie was amazing! She was extremely fast, efficient, helpful, knowledgeable, and very polite! Thank you for having Stephanie on your Customer Service Team! She was the solution to my issue.

6 March 2026
Unprompted review

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