Publishing.com Reviews 2,382

I am definitely a slow-poke in making use of the resources, dipping in and out, and just now getting focused and steady with them, but the resources themselves are excellent, always updated, always in tune with the times. Highly recommend.

The support staff are great!! They work to get your question answered or issue resolved quickly.

I absolutely love this process! It’s easy and rewarding.

Your AI support doesn't leave me in an AI Support loop for weeks/months like some other companies, such as TikTok and Facebook. In other words, your customer/student support is reasonable, fair, and responsive.

After a slow start, the customer service team finally came through. I had problems with my manuscript uploading. There was a glitch detected but no one seemed to know what to do. After a few weeks the problem was solved and I was able to run my manuscript. Thanks to the Publishing team!

Love the twins and how proactive they are with the "latest" strategies that are proving profitable with our self-publishing. Their passion and excitement are contagious as they empower us to believe that we CAN DO this stuff! The training modules, workshops, and Q and A calls with the coaches and twins are like no other! The Support Team fills in the gaps with any questions we have. The entire team is dedicated to helping us students learn the publishing process and achieve success! I am striving to new levels and learning new things I have never imagined before. And it's just the beginning!! Thank you, Publishing.com!!!

I absolutely love Publishing.com! One of the biggest advantages is the extensive online library they offer. It's incredibly convenient to have a comprehensive resource where you can always look things up and refresh your knowledge.

The ability to attend live calls is another huge plus, providing valuable real-time insights and learning opportunities. And whenever I've had an issue, the support team has been consistently good and friendly, always ready to help. Highly recommend!

I always receive Excellent Customer service from AIA, with outstanding coaches, staff, and administrative management. It is part of my family!
Salute!
Angela

I could not have continued on the publication journey if it weren't for having coaches to talk to. Even after I finished the ACcelerator portion of this course, I still was able to get answers from support. help desk, and Q & A's .I have had alot of this informatin in another writing group but I didn't take the initiative to study it as often because it wasn't scheduled, as in this group. The meetings is at such and such a time and be there if you want your questions answer and want to learn more. The information that i have never gotten anywhere else was the tech talk on Fridays. That was the greatest blessing. I needed so much of what was taught there. I hope that isn't gong to be changed as I see a lot of the Q & A's are not staying the same. Please don't take those away I beg you. Brian and the gal who currently is with him n that Q & A are stupendously knowledgeable. None of the Q & A's have been a waste of time that's for sure I always learn something. Thanks so much for asking. Right now I'm waiting to hear from Amazon as it's almost impossible to talk to someone but I've submitted a question for tomorrow's tech talk so I at least know I'm going to learn something.

Dan was fantastic. His help was just what I needed to keep things moving.

I attended my first live call with the twins last week and let me tell you, it got me sooo excited! They stay on top of what's new out there for their students, like utilizing TikTok to increase sales of published books! I absolutely can't wait to publish my first book! They literally have a live workshop on each process so you're supported every step of the way!
I had originally pursued my publishing journey in June 2024 but due to a major life event, I was unable to get started. They worked with me and even extended my investment in their Accelerator program for an additional 6 months!

This company has pulled together a ton of useful information into straightforward lesson plans supported by coaches who answer every question in a lively and committed community of student and experienced self-publishers. I am in the middle of the program and feel confident that I will succeed in my self-publishing journey--Thank you!

I am privileged to give my review.

Publishing.com is where one cannot fail IF one follows their programme to the later.
You have to help yourself to fail.

I still remember attending an online webinar hosted by The Twins, where someone commented, “The Twins are the only people I trust on the Internet.” That really stuck with me. I’ve always appreciated The Twins, Charlette, and the team for their genuine effort in helping people achieve their publishing goals while building a respected company.

That’s why I felt quite disappointed with the recent experience regarding access to the TikTok Playbook. I understand that follow-up emails can sometimes be pushed to the bottom of the queue. However, as the publishing business continues to grow and attract more attention, it might be helpful to implement an automated system that acknowledges inquiries—perhaps with a brief summary of the issue, an estimated response time, or suggestions for alternative support options if the matter is time-sensitive.

Also, once someone registers and pays for a course, customer service could really shine by using automation to 'immediately' guide the user through the next steps. For example, it could show what bonuses are included with the purchase, how to access course materials, what to expect moving forward, how to submit questions or concerns, and—most importantly—congratulate them on stepping into a practical, supportive training journey that is genuinely designed to lead toward success.

I do want to acknowledge that most of the service representatives at AIA Publishing are still worthy of praise. Their professionalism, care, and empathy—putting themselves in the sender’s shoes—along with their strong work ethic and experience, truly reflect the company’s core values and commitment to excellence. They also deserve more working hours and better compensation for the valuable support they provide to help the business grow.

We’re in the age of AI—where a manuscript service can produce 30,000 words in just a few hours—so I believe customer support can also evolve to reflect the high standard that AIA Publishing represents as a leading brand in self-publishing.

Just my one-cent thought.

The real deal. Could not imagine the level of expertise offered along with the personalized coaching and support. This is a hands-on, checking-in, "we won't let you fall behind" kind of approach, which is very reassuring. And things keep getting better--daily. They continue to update, and nothing is stagnant. Even early modules get a refresh as new ideas unfold. A great community to be a part of.

The Mikkelsen twins' entrepreneurial spirit is engaging and supportive. They research all the latest and up and coming tools and apps and techniques available to enable us to market and sell books in an ever-changing world. They continue to update course materials on a regular basis and offer great customer support if I have a question on tech issues, or course materials. I highly recommend!

I’ve felt a quiet nudge for decades telling me I should write a book. I always brushed it off, thinking I could never do it, and who would read it anyway?

Well, I’m incredibly proud to share that at the age of 69, I did it, and my book is now live on Amazon—and people are buying it!

The Twins and the incredible content and support team made it possible. Follow the steps, trust the process, do the work, and ask for help. I’m so deeply grateful for the guidance, encouragement, and community I’ve received from this amazing team.

Thank you!!

I can't begin to explain the knowledge I have gained and the opportunities that have become available to me since I started with Publishing.com! The Mikkelsen twins have breathed their success into every portion of this company, and they don't miss a beat when a new opportunity comes along! It's passed on to us as teamembers, and their successes become ours! TikTok, here we come!

My experience has been so positive. It took me so long to catch on to publishing and the different programs to use etc., but my coach, Marco, and all the support team have been so PATIENT and SWEET!!! I love you all!! God bless you with joy and unbelievable peace!!!

I am fascinated with the methodology of the development of the company and how it "lives" its story. The team operates smoothly and effectively; we are provided the support for which we ask. It has taken me three months to ramp up, as my profession is nowhere near publishing in format. However, the team has spent as much time with me as I've required - which isn't very much, because as soon as they escort me to the correct place in their process, things fall into place. It is both work and fun with associated income.