Puddle Ducks Reviews 

161
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated and friendly staff, who are described as patient, attentive, and highly skilled in fostering children's confidence in the water. Many people highlight the well-structured and fun lessons, which are tailored to each child's stage, making the overall experience enjoyable and stress-free for families. Reviewers also appreciate the flexibility and accommodating nature of the service, allowing for easy rebooking and support for individual needs. However, some customers also noted concerns regarding the facilities, specifically mentioning small changing areas with limited space or a lack of baby changing amenities. Additionally, a few other people felt that some instructors were occasionally forceful or that communication from staff could be robotic and inattentive.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting the teachers' engaging, patient, and skilled... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that lessons are... See more

Service

People report positive experiences with the service, with many reviewers expressing satisfaction with the... See more

Facilities

Consumers find facilities to be ambiguous, with many praising the clean, warm, and purpose-built pools and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve had such a great experience with Puddle Ducks. The admin girls are absolutely brilliant – always so helpful and quick to reply to any questions or changes. It makes organising lessons so easy a... See more

Company replied

Rated 5 out of 5 stars

I've taken my son to swimming lessons since he was just weeks old, and, due to moving, have tried several providers. Puddle Ducks is far and away my favourite - the lessons push children without remov... See more

Company replied

Rated 5 out of 5 stars

My daughter has been with Puddleducks since she was 10 weeks old and we’ve both loved our swimming journey. She is now 3 and her water confidence and swimming ability is amazing! The teachers are fant... See more

Rated 5 out of 5 stars

We’ve been with Puddle Ducks for about a year now and can’t be happier. The Ham pool coach is fantastic - inspiring, supporting and skillful and thorough at the same time; he develops a special bond w... See more

Company replied


Company details

  1. Swimming school
  2. Baby swimming school
  3. Class

Written by the company

Our highly trained and fully qualified teachers offer baby and toddler swimming lessons that will teach your child to love the water and swim beautifully.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

161 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(161)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We regularly attend puddle ducks…

We regularly attend puddle ducks classes and my daughter loves them! They are baby led and the teaching is excellent. Highly recommend!

12 March 2025
Unprompted review
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Reply from Puddle Ducks

What a lovely review - thank you Charlotte. We really appreciate you taking the time :-)

Rated 5 out of 5 stars

The best baby activity!

I have been taking my son swimming since he was 3 months old (he is now 15 months) and the programme and teachers at puddle ducks are simply the best. It is child led and nothing is forced. The teachers are welcoming, friendly, kind and share their knowledge behind why we do certain activities. My son loves his lessons and has grown in confidence when in the water. Highly recommend swimming lessons with Puddleducks. We swim in Oxfordshire and from other reviews others may have had issues but we have never had any issues with customer service, lessons or courtesy classes with the Oxfordshire team. They have been incredibly accommodating especially when we needed to change our days due to returning to work.

12 March 2025
Unprompted review
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Reply from Puddle Ducks

Thank you ! We will be sure to pass your lovely review onto the Oxfordshire team and appreciate you taking the time to leave it :-)

Rated 5 out of 5 stars

Fantastic guided swimming lessons

Fantastic guided swimming lessons. I've had both my kids utilise these lessons at their Hailsham branch. Robyn is great with the kids and managing the class as a whole.

8 March 2025
Unprompted review
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Reply from Puddle Ducks

Thank you so much for you review - we really appreciate you taking the time. We will be sure to let Robyn know your lovely feedback.

Rated 5 out of 5 stars

Can highly recommend

I have 2 children gladly swimming with Puddle Ducks. My eldest’s first lesson was back in 2018 and apart from a break over the pandemic and then huge waiting lists (says it all!) we’ve been with them ever since. They both love Clare & Becky. Thank you Puddle Ducks!

12 February 2025
Unprompted review
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Reply from Puddle Ducks

Thank you so much for you review - we really appreciate you taking the time. We will be sure to let Clare and Becky know your lovely feedback.

Rated 5 out of 5 stars

We LOVE Puddle Ducks

Been swimming with Puddle Ducks since my son was 8 weeks old. He’s now 15 months and it’s our favourite part of our week. All the teachers we’ve had are so kind and knowledgeable- safety and comfort of the children is always priority. I’ve recommended them to everyone I know!

4 February 2025
Unprompted review
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Reply from Puddle Ducks

What a lovely review - thank you Emma. We really appreciate you taking the time :-)

Rated 5 out of 5 stars

My little one loves swimming and has…

My little one loves swimming and has grown in confidence in the water this past year. We are now in Kickers and learning more each week. Robyn is fantastic with my little one and he loves seeing her every week.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Gave us confidence in swimming

I previously had a bad experience with a different local provider who made me loose confidence in swimming but also being a first time mum. This put me completely off swimming. Puddle ducks has completely turned that around when I decided to do a trial session and give it a go. My little one loved it and was so relaxed and the instructor was so kind and boosted my confidence that the previous school ruined. Would 100% recommend! We have now signed on to swim weekly with puddle ducks Cambridge

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant swim school!

I’ve put my baby in paddle ducks for 5 months and it was wonderful the staff are lovely and it’s really made him more confident I initially wanted to start him so he got used to water for when we went away and we went away in January he loved the pool, he’s now 10 months he is having a break and then I can’t wait to continue the journey with paddle ducks again for the summer 😊

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

I can’t recommend Puddle Ducks enough!
My little girls confidence in the water has come on huge amounts since she first started. She absolutely loves the songs and activities and the teachers and staff are absolutely fabulous!! We look forward to our class every week and I am really looking forward to watching my little girl progress further.

Thank you so much Puddle Ducks Oxfordshire!!

18 December 2024
Unprompted review
Rated 5 out of 5 stars

We love Puddle Ducks

We love Puddle Ducks, my 4.5 year old only started swimming just under a year ago and now he has been recommended to start Swim Academy. (Which means I do not have to enter the water with him) His confidence has grown, he’s much more independent in the water and he’s doing things he would never have done before taking lessons. Our teacher is great, she’s very observant and pushes him to be better all whilst making it fun. We are looking forward to see what else he can do as an independent swimmer.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

5 stars lessons!

I’ve been bringing my 14 month old daughter to lessons with puddle ducks since she was 4 months old and we both thoroughly enjoy our weekly lesson.
It is the perfect bonding activity and her confidence in the water has grown so much. The teachers have all been absolutely fantastic and no two lessons are the same. Thanks Puddle Ducks!

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Both kids love it

Both my children have attended Puddle ducks (daughter 8, son 3) since babies and absolutely love it.
Son is currently at the Warley Rd academy class on a Saturday morning and loves it.

30 November 2024
Unprompted review
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Reply from Puddle Ducks

Thank you Conor! We will be sure to pass your lovely review onto the West Yorks team and appreciate you taking the time to leave it :-)

Rated 5 out of 5 stars

Fantastic swimming classes

I’ve been taking my son to puddleducks since he was 12 weeks old (he’s now 13 months) and it’s been brilliant. Theresa has been so accommodating, supportive and mindful no matter what mood he’s in or what stage he’s at and the classes are lovely and relatively small sized so not at all overwhelming. Couldn’t recommend it more to any new parents!!

2 December 2024
Unprompted review
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Reply from Puddle Ducks

What a lovely review - thank you Claire. We really appreciate you taking the time :-)

Rated 5 out of 5 stars

Sam teaches my son at the Keelmans Way…

Sam teaches my son at the Keelmans Way Hebburn. She is a fantastic teacher, she's patient and my son has come so far and loves to attend his lessons.
He loves his swimming lessons with Sam.

30 November 2024
Unprompted review
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Reply from Puddle Ducks

Thank you so much for you review - we really appreciate you taking the time. We will be sure to let Sam know your lovely feedback.

Rated 5 out of 5 stars

Couldn't recommend Puddleducks enough!!

Puddle ducks are absolutely amazing!! I couldn't recommend them enough.

My son was previously in local leisure centre lessons for a year before I moved to Puddle ducks and in that year I seen no progress whatsoever.
Within 4 lessons with puddle ducks I could see huge progress and my son now loves his swimming lessons.
The teachers are amazing, special shout out to Carly, Ella and Rachel. Carly is absolutely wonderful, she knows exactly how to work with each individual child and I can't thank her enough for how far she's brought my son on in the last 6 months.
The lessons are quite expensive but its really a case of, you get what you pay for and it's totally worth it.

Thanks Puddleducks!

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing team! Puddle Ducks-Cardiff

An amazing team that offers amazing swimming lessons. My son didn't settle immediately. I am grateful to Helen, Rob, and Suzi for their patience and amazing skills, which helped my son settle, and he is doing really well now. We are really grateful to all the teachers in Puddle Ducks. I wish them all the best; you are just amazing!!!

18 November 2024
Unprompted review
Rated 5 out of 5 stars

10/10 for Claire

Claire at holiday inn Filton is great. She’s always very encouraging and packs lots into every class. My daughter doesn’t stop smiling

18 October 2024
Unprompted review
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Reply from Puddle Ducks

That's so good to hear - keeping it fun is key to the children learning this essential life skill. Thanks for taking the time to review your lessons.

Rated 5 out of 5 stars

Essential life skill

Our little boy has come on leaps and bounds since starting lessons a few months ago. Learning to swim is such an essential life skill - Im so pleased with how well he is learning and that the focus is on learning without armbands or those flotation vests - much safer as they wouldn’t have those if they were to fall in somewhere!

13 October 2024
Unprompted review
Puddle Ducks logo

Reply from Puddle Ducks

Thank you so much for this review, we appreciate your time and your understanding of what we are doing in our programme - focusing on their natural buoyancy and them understanding this is at the core of what we do!

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