Puddle Ducks Reviews 

161
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated and friendly staff, who are described as patient, attentive, and highly skilled in fostering children's confidence in the water. Many people highlight the well-structured and fun lessons, which are tailored to each child's stage, making the overall experience enjoyable and stress-free for families. Reviewers also appreciate the flexibility and accommodating nature of the service, allowing for easy rebooking and support for individual needs. However, some customers also noted concerns regarding the facilities, specifically mentioning small changing areas with limited space or a lack of baby changing amenities. Additionally, a few other people felt that some instructors were occasionally forceful or that communication from staff could be robotic and inattentive.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting the teachers' engaging, patient, and skilled... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that lessons are... See more

Service

People report positive experiences with the service, with many reviewers expressing satisfaction with the... See more

Facilities

Consumers find facilities to be ambiguous, with many praising the clean, warm, and purpose-built pools and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve had such a great experience with Puddle Ducks. The admin girls are absolutely brilliant – always so helpful and quick to reply to any questions or changes. It makes organising lessons so easy a... See more

Company replied

Rated 5 out of 5 stars

I've taken my son to swimming lessons since he was just weeks old, and, due to moving, have tried several providers. Puddle Ducks is far and away my favourite - the lessons push children without remov... See more

Company replied

Rated 5 out of 5 stars

My daughter has been with Puddleducks since she was 10 weeks old and we’ve both loved our swimming journey. She is now 3 and her water confidence and swimming ability is amazing! The teachers are fant... See more

Rated 5 out of 5 stars

We’ve been with Puddle Ducks for about a year now and can’t be happier. The Ham pool coach is fantastic - inspiring, supporting and skillful and thorough at the same time; he develops a special bond w... See more

Company replied


Company details

  1. Swimming school
  2. Baby swimming school
  3. Class

Written by the company

Our highly trained and fully qualified teachers offer baby and toddler swimming lessons that will teach your child to love the water and swim beautifully.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

161 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(161)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

Total and utter waste Of space not to…

Total and utter waste Of space not to mention disorganised. I have lost count now of how many times you have cancelled classes at the last minute without any o POI prior notification.

For any parents thinking of signing up to this shambolic outfit, think again and don’t waste your hard earned money

19 October 2019
Unprompted review
Puddle Ducks logo

Reply from Puddle Ducks

Hi there

Thanks for your review. I'm very sorry that you feel like this. Please be assured that we would never cancel a lesson unless it was absolutely necessary, and we would give as much notice as we possibly could. Unfortunately there are occasionally circumstances which are beyond our control and we cannot give more notice than we do (water temperature, pool contamination, etc).

If you'd like to chat further about this, please send details to info@puddleducks.com.

Thanks

Oliver
Puddle Ducks HQ

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