These guys are awesome! The service on the initial order was excellent and the product arrived on time. As it contained glassware, the protective package was really well wrapped with two layers of bub... See more
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Review summary
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Customer Service was a pleasure to work with when my purchase got stuck in customs. To make up for that, PM sent me a free atomizer, but they didn't forget about me. They returned my emails immediat... See more
I’ve ordered from Puffingmaster a few times now and I’ve got to say, they know what they’re doing. Shipping is usually fast, items come exactly as described and they handle customs and documentation l... See more
Worked with Kathy through the support chat on some questions regarding equipment and shipping. Overall experience was really great. Shipping from China to west coast was under 2 weeks and everything c... See more
4.8
Excellent
353 reviews
Hasn’t replied to negative reviews
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Great customer service support
Great customer service support. They helped me track the package and kept me updated on any changes that may have affected delivery.
After customs confiscated the first order they sent a replacement one straight away through a different courier and it arrived in tact.
12 July 2025
Unprompted review
SUPERB costumer service
SUPERB costumer service! Purchased the Apex E-Rig. Price is a steal! Shipping was good! Was hesitant to order at first, but went ahead and pulled the trigger and don't regret it! Rig hits!! Would highly recommend!
29 June 2025
Unprompted review
Will definitely be a repeat customer
Will definitely be a repeat customer. Highly recommend this store if you’re looking for quality glass and a smooth shopping experience!
13 July 2025
Unprompted review
Great products with fantastic service.
The service here is second to none. Very professional service. Very very helpful. Great products. One of the best sites I have had the pleasure to do business with.
11 July 2025
Unprompted review
20/10 for Puffinmaster
20/10 for Puffinmaster, the Ruby Twist Ball Injector arrived in good time. It was the cheapest and still the Cheapest site for the Ruby Twist. These nice people also sell lots of different Tools and Accessories regarding Vapourisers and are the cheapest around. All good quality products guaranteed 👌
3 July 2025
Unprompted review
Great online shop!
I ordered from puffingmaster.com and had a great experience. The selection was great and the shipping was fast. The products all arrived in good shape and I’m super happy! :)
1 July 2025
Unprompted review
I am very pleased with the quality of…
I am very pleased with the quality of these products. I am especially fond of my vape battery, as they are often difficult to locate. The shipping was prompt, and the customer service was delightful.
27 June 2025
Unprompted review
Customer service is the ABSOLUTE BEST…
Customer service is the ABSOLUTE BEST ON THIS SITE! I CAN'T EVEN BEGIN TO EXPLAIN HOW GREAT THEY HAVE BEEN TO ME SERIOUSLY! LOVE THIS WEBSITE! 😘💚💚💚
27 June 2025
Unprompted review
Really amazing service
Really amazing service! Communicated well; when shipping took longer than expected communicated well and send free product because of delays!
Really wonderful service.
26 June 2025
Unprompted review
I had a issue with one of my rigs
I had a issue with one of my rigs. And Made an inquiry and got a great response. So happy with customer service.
12 May 2025
Absolutely best customer service
Absolutely best customer service. USPS messed up, they were there to replace the item. Awesome service
12 May 2025
My packages got lost and they replaced…
My packages got lost and they replaced it. When it didn’t fit proper. They replaced the whole rig for me. Good customer satisfactions here.
13 June 2025
Unprompted review
honest and trusrworthy
I found the staff extremely helpful and keep you well informed thru out the process. I will definitely be dealing with and recommending them to all of my mates.
7 May 2025
RECOMMEND THE SITE 1000%!!
The product this time I was a little disappointed with but I Flippen love the site their prices are amazing and the customer service is above and beyond and I couldn't be happier and will continue to buy from these people cause they are great!!!!!
21 April 2025
if you can wait about a month
if you can wait about a month or so for your product than go for it
31 May 2025
Unprompted review
Customer service is top notch
Customer service is top notch. Had a mistake with my order and emailed customer service. Super quick response and replacement sent! cant recommend enough!!
20 May 2025
Unprompted review
Great seller
11 April 2025
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