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Review summary

Created with AI, based on recent reviews

Evaluating 202 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the user experience, finding the products convenient and easy to use. Many also appreciate the excellent service received from the company. However, some people were dissatisfied with the product quality, citing issues like charging tips breaking easily or devices failing after a short period. There's also mixed sentiment regarding the product's value for money and its ability to perform as advertised, with some finding the charging capabilities insufficient or incompatible with their devices.

What people talk about most

Product

Consumers find product to be ambiguous. Many reviewers praise the products, highlighting their convenience,... See more

Quality

Reviewers mention ambiguous feedback about quality. Many consumers praise the amazing sound quality of... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the compact and... See more

Value for money

Reviewers highlight ambiguous aspects of value for money. Many consumers express strong dissatisfaction,... See more

Service

Clients share positive opinions on service, with many expressing happiness and satisfaction. Reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I thought this would be the answer to my charging while overseas. I purchased back in Nov’24 and have been happy with the convenience up until it broke on my first trip overseas with it in March this... See more

Rated 5 out of 5 stars

I love ordering from Pulse Charge. Their chargers and cables are top quality and delivery is always super fast. Everything is beautifully packaged and works perfectly. Highly recommend to anyone who w... See more

Rated 5 out of 5 stars

To start with let me say i never do reveiws but this product is first rate,I've owned multiple charger/light/compressor combo's,but this product has everything they had and more.....I tested it by pu... See more

Rated 5 out of 5 stars

I bought 11 Pulse car Chargers. One brother drove from Geelong to lakes Entrance on to Eden then Mildura and Robe back to Home he used the Pulse charger everyday for keeping phones etc working charged... See more


Company details

  1. Mobile Phone Accessory Shop
  2. Battery shop
  3. Mobile Phone Shop
  4. Electronics Company
  5. Electronics store

Written by the company

Pulse is a family-run business based in Queensland, Australia. With over 30 years of industry experience, we work with the best Teams of engineers and product innovators to create on-trend devices, that not only perform but also look great at the same time. Our story began with the launch of Gravity, our popular cord-free portable charger. Seen on TV regularly, Gravity is what lead to the creation of Pulse and the brand you know today. We focus on providing innovative and premium products to keep you powered anytime, anywhere. Whether you need a cord-free portable charger on-the-go, high-speed charging cables, travel chargers, or charging devices for your office, we have you covered!


Contact info

3.7

Average

TrustScore 3.5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 19% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

So far so good

I have only tried the Venus charger at home and the main test will be in the future when travelling. However, so far I appreciate the compact size and light weight. I have not encountered any connection issues on my first use. Delivery was prompt

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I had some problems with a couple of…

I had some problems with a couple of infinity units. (See previous review). I can only praise the company for their follow up and resolution. Within 3 days they have fixed the problem and dispatched 2 new units.
If only all companies were as understanding and efficient.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Its a win win for me

all equipment arrived as ordered, they are slick, easy to use for full charge or quick top up. The stand works great for emails or movies and nice range of colours.
also its small and light to carry in your bag.

its a win win for me!!!

27 February 2026
Unprompted review
Rated 1 out of 5 stars

I purchased the pulse recharger for…

I purchased the Venus portable charger for Android and Apple. The first couple of times l used the charger it worked well. But after that l can only get a 60% charge out of it .lm very disappointed. It's out of warranty now so l can't return. You only get 30 days to return it. It has ended up a waste of money l didn't have .The company asked me to contact them.,which l did .They fobed me off said it was the phones fault.l explained to them that it worked fine on the phone the first couple of times. They still said it was the phones fault.No apologies..Nothing..The charger was a complete waste of money and time.Be weary of this company. There dodgie. Read there replies please Public.Can you see what I mean 🤥😵‍💫

16 January 2026
Unprompted review
Pulse Charge logo

Reply from Pulse Charge

Hi Jacqui,

We’re sorry to hear that you’re dissatisfied, however we need to address a number of incorrect statements in your review.

Our products are supported by a full 12-month warranty. The 30-day period you’ve referenced applies only to change-of-mind or non-warranty returns. After assessing your case, we confirmed the charger is functioning correctly and within expected specifications, meaning the issue raised is not a warranty fault.

The charging performance you’re experiencing is consistent with powering a device that has a large-capacity battery that is no longer operating at peak efficiency. At three years of age, your phone’s battery is likely degraded, which directly impacts how it accepts and retains charge—regardless of the charger being used.

We also need to address your conduct. The messages sent to our team contained repeated, explicit abuse, including multiple uses of highly offensive and obscene language directed personally at our staff. This went far beyond frustration or dissatisfaction and into sustained verbal harassment. This kind of behaviour is completely unacceptable, and no member of our team should be subjected to it.

We are committed to assisting customers professionally and respectfully, and we expect the same standard of conduct in return. We stand by the quality of our product and the advice provided.

We remain available to assist further, provided communication is respectful.

Rated 5 out of 5 stars

Great products + Great Service

This is now the sixth product that I have purchased, and to date, I am very pleased with the service that I have received, and the Pulse Charge is great. Other companies could learn from PULSE as it is about great service, quick response to any question, and caring and appreciating that we are all customers. Even last week, I gave my PULSE Venus (at my cost) to one of our overseas guests from the Island of Man, who was very impressed with the produce. Thank you PULSE

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, quick delivery and extremely happy with the products. Well made. Great business. I have now bought from Pukse a few times. Great work!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Pulse Jump purchase

Pulse Charge delivery was quick when I purchased a Pulse Jump and communications between me and them via website and also emails were always helpful.
I absolutely love the Pulse Jump, I gave it a test run the same day that it arrived. I used it to start a V8 Land Cruiser which had sat in a shed for a year or so and then used the compressor to inflate all four tyres to 36psi ( they had on average 12psi b4 re inflating) I highly recommend this product

20 February 2026
Unprompted review
Rated 4 out of 5 stars

Magnet charger

Have charded devices but not used yet. We have covers on our phones but easy enough to remove when needed. My only concern is the weight as it slips off phone🤔 Cheers.

27 February 2026
Unprompted review
Rated 2 out of 5 stars

I bought 2 pack just before going…

I bought 2 pack just before going overseas last October, my c charge point snapped off within a couple of weeks. While speaking to my husband back in Australia his had done the exact same thing. On returning home I contacted them and was sent new ones although I paid the postage. I think they should look at getting a different manufacturer as looking at the reviews it seems to be a fault in the product.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Great product and service

Great product and service. There was an issue with one of the products I purchased but Pulse quickly and professionally dealt with the problem. Well done all! Yes, I highly recommend this product and company.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

WARNING Shitty Device

WARNING Shitty Device - I have had my phone untouched and charging for the last couple of hours and it has charged 2% and now dropped 5% in the time of writing this. DO NOT BUY!!!! The TV ad on the Today Show (I think) should do their homework before advertising this, as I fully trusted them.

5 March 2026
Unprompted review
Pulse Charge logo

Reply from Pulse Charge

Hi Natalie

Thank you for sharing your feedback. We're really sorry to hear about the issue you've encountered, and we completely understand how frustrating this must be.

In order to look into this further and assist you as best as we can, please reach out to us at https://www.pulsecharge.com.au/pages/contact 

Once we have more details, we'll be better positioned to resolve the issue or provide you with any necessary support.

Your satisfaction is really important to us, and we want to ensure we get this sorted for you as quickly as possible.

Looking forward to hearing from you!

Kind regards,

The Pulse Team

Rated 5 out of 5 stars

Awesome Product

Awesome Product
This is a great product. Compact and very handy for travelling and use at home with little in convenience
Have tried this product out and very very happy with it.
Pulse have great products.

17 February 2026
Unprompted review

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