Davidoff- finally you created a device that's flawless! PULZE 3.0 is perfect! Your ID flavours have always been great, but I have been waiting a while for your device to catch up. It's smoother, bette... See more
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Review summary
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Reviews shaping this summary
Great smoke quality and variety of products and flavors, especially in tobacco flavors. The device is very easy to use and clean and can last for almost one and a half packs (around 30 cigarettes). I... See more
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Pulse has value for money products, and a great customer support. They are very helpful and ready to solve any problems. Also, their delivery times are always very good.
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The company has a fantastic customer support center, they're always helpful, well- informed and kind. The products are amazing, great quality and match my tobacco taste perfectly
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Company details
About PULZE Greece
Written by the company
Γιατί να διαλέξω το PULZE
Καλώς ήρθατε στο PULZE!
Η συσκευή PULZE και οι ράβδοι καπνού iD είναι σχεδιασμένα από τους δημιουργούς των Davidoff. Έχουν σχεδιαστεί για να προσφέρουν υψηλής ποιότητας εμπειρία θερμαινόμενου καπνού με πλούσια γεύση και λιγότερη μυρωδιά.
Το PULZE και το iD απευθύνονται σε ενήλικους καπνιστές που επιλέγουν να συνεχίζουν να χρησιμοποιούν προϊόντα καπνού.
Το PULZE έχει σχεδιαστεί για να προσφέρει περισσότερη γεύση, μεγαλύτερη απόλαυση και πιο πλούσια εμπειρία θερμαινόμενου καπνού. Συνοδεύεται από υψηλών προδιαγραφών τεχνολογίες και χαρακτηριστικά, όπως:
• Βελτιωμένο Σύστημα Θέρμανσης & Αναβαθμισμένη Τεχνολογία AIRFLOW, για πιο πλούσια γεύση από την πρώτη μέχρι την τελευταία εισπνοή!
• Σχεδιασμός & Αίσθηση Ποιότητας με νέο σώμα Αλουμινίου και κυλιόμενο κάλυμμα
• Ευκολία στον καθαρισμό, με πιο εύκολη πρόσβαση στον θάλαμο θέρμανσης
• Αξιοπιστία στην λειτουργία και με νέα ατσάλινη ράβδο θέρμανσης!
• 25+ συνεχόμενες χρήσεις με 1 φόρτιση προσφέροντας απολάυση χωρίς διαλείμματα
• Διάρκεια χρήσης iD 5', χωρίς μέτρημα εισπνοών
• Ομοιόμορφη εμπειρία από την πρώτη έως την τελευταία εισπνοή
• Όλα σε μια συσκευή
• Πλούσια γεύση, Λιγότερη μυρωδιά!
• 2 Επίπεδα Θέρμανσης, Έντονη & Ήπια λειτουργία
• Κλείδωμα συσκευής
Γνωρίστε την Ομάδα Εξυπηρέτησης PULZE CareΈνας από τους εκπροσώπους της ομάδας PULZE Care είναι έτοιμος να σας βοηθήσει κάθε στιγμή, Δευτέρα - Παρασκευή 09:00 - 21:00 & Σάββατο 09:00 - 19:00, μέσω τηλεφώνου στο 800 100 2001 (από σταθερό χωρίς χρέωση) ή στο 211 10 65005 (από σταθερό ή κινητό με χρέωση που εξαρτάται από τον εκάστοτε πάροχο), email ή Live Chat στο pulze.com
Η PULZE συσκευή έχει εγγύηση για 1 χρόνο. Για να ενεργοποιήσετε την εγγύηση της συσκευής σας χωρίς περιορισμούς πρέπει να ολοκληρώσετε την διαδικασία εγγραφής στο pulze.com
Συσκευή PULZE 3.0 ΑγοράContact info
4.5
Excellent
645 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent online and telephone support
Excellent online and telephone support! Got what I needed and more in no time. Fast delivery.
19 March 2024
Reply from PULZE Greece
Hello Antonios,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Panagiota,
PULZE Care team
Reply from PULZE Greece
Hello Ioannis,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Panagiota,
PULZE Care team
Easy order, fast delivery
It has been easy fo me to order and my order was delivered fast
1 April 2024
Reply from PULZE Greece
Hi Christina,
We're so pleased to hear what a great experience you've had with our site and delivery team!
We try to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Matina,
PULZE Care team
Very good device
I really liked this device. Doesn't smell bad and lasts more than other heated devices.
1 April 2024
Reply from PULZE Greece
Hello Xristina,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day!
Panagiota,
PULZE Care team
Reply from PULZE Greece
Hello Eirini,
We're delighted to hear you had such a brilliant experience with PULZE & iD!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Panagiota,
PULZE Care team
ENJOYABLE!
4 March 2024
Reply from PULZE Greece
Hello Yorgos,
Thank you for sharing your experience with us and I'm glad you're enjoying PULZE & iD products!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Panagiota,
PULZE Care team
Reply from PULZE Greece
Hello Anastasia,
Thanks so much for taking the time to leave a review - we are so pleased to hear you're enjoying our iD sticks! We take a lot of pride in them, and are happy you're enjoying them too. There's so many flavours to discover, have you tried them all?
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Panagiota,
PULZE Care team
Its made stopping cigarettes very easy
Its made stopping cigarettes very easy. I enjoy smoking it. The customer service is very good.
4 March 2024
Unprompted review
Reply from PULZE Greece
Hi Marianna,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Panagiota,
PULZE Care team
The customer care department is great
The customer care department is great, the people very polite and helpful.
I would more offers or little gifts for our purchases.
6 February 2024
Reply from PULZE Greece
Hi Elli,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, all comments are important to us, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Afroditi,
PULZE Care team
Reply from PULZE Greece
Γεια σου Κυριακή,
Σε ευχαριστούμε που μοιράστηκες την εμπειρία σου μαζί μας και χαιρόμασε που απολαμβάνεις τα προϊόντα PULZE & iD/iSenzia!
Όλα τα σχόλια των καταναλωτών λαμβάνονται πάντα σοβαρά υπόψιν και μας βοηθούν να βελτιωνόμαστε ώστε να παρέχουμε μια άριστη εμπειρία θερμαινόμενου καπνού.
Παραμένουμε στη διάθεσή σου για οποιαδήποτε πληροφορία καλώντας από Δευτέρα έως Κυριακή 09:00 - 23:00, εκτός επίσημων αργιών.
Κάτια,
Ομάδα PULZE Care
Delayed delivery 📦
The cigarettes I ordered on the 5th of February have not been delivered yet!! (17/02)
5 February 2024
Reply from PULZE Greece
Γεια σου Μαρία,
Σε ευχαριστούμε που μοιράστηκες την εμπειρία σου μαζί μας και λυπούμαστε για το θέμα που αντιμετώπισες σχετικά με την καθυστέρηση της παράδοσης της παραγγελίας σου.
Θα λάβεις από εμάς μια προσωπική επικοινωνία μέσω ηλεκτρονικού ταχυδρομείου ώστε να μπορέσουμε να επικοινωνήσουμε μαζί σου τηλεφωνικά και να επιλύσουμε το συγκεκριμένο ζήτημα.
Κάτια,
Ομάδα PULZE Care
The smoke is different from the other…
The smoke is different from the other heating system. It's sweeter than other heat's cigarettes. In addition the heats cigarettes with flavour is the best of the best. I love it watermelon and berries.
7 February 2024
Reply from PULZE Greece
Hello Dimitrios,
Thanks so much for taking the time to leave a review! We are so pleased to hear you're enjoying our iD sticks!
We take a lot of pride in them, and are happy you're enjoying them too. There's so many flavors to discover, have you tried them all?🙂️
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Effie,
PULZE Care team
Fast delivery 😍
7 February 2024
Reply from PULZE Greece
Hello Ioanna,
We're so pleased to hear what a great experience you've had with our courier partner and our site!
We try to deliver exceptional service to all our customers and it's great to hear such lovely words.
Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Effie,
PULZE Care team
Reply from PULZE Greece
Hello,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We try to deliver exceptional service to all our customers and it's great to hear such lovely words.
Thanks so much for taking the time to leave a review - we are so pleased to hear you're enjoying our iD sticks! We take a lot of pride in them, and are happy you're enjoying them too. There's so many flavours to discover, have you tried them all?
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Panagiota,
PULZE Care team
Reply from PULZE Greece
Hello,
We're sorry to hear you haven't had the best experience with our iSENSIA sticks. We always try to make them to the highest standards.
Also we're sorry to hear you're unhappy with the price you've paid.
Can we catch up on a call and understand some more detail on this issue? We've sent a message requesting your contact details to chat.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Let's speak soon,
Matina,
PULZE Care team
Cant use my coupon
My first order went smoothly: the next day I received my order in a nice price. I received a coupon for a discount due to a survey I took part in. But every time I tried to write my code number the order doubled. I tried several times with no luck.
8 February 2024
Unprompted review
Reply from PULZE Greece
Hello,
We spotted that you had a question about your vouchers, we're glad you reached out and we can assist you with the use of your discount codes.
We'd like to help, you can contact directly to the Customer Care Line and provide your account information, in order to assist you with your discounts!
We 're remaining at your disposal from Monday to Sunday, from 09:00 to 23:00.
Let's speak soon!
Afroditi,
PULZE Care team
Elevating the Smoking Experience with Superior Quality and Exceptional Service
I recently bought a Pulze 2 device, and I must say I am extremely satisfied with both the product and the customer service. The Pulze 2 itself is of high quality, delivering a great smoking experience. What impressed me even more was the excellent customer service. The support team was not only prompt and efficient but also very helpful in addressing any questions I had. Overall, a fantastic experience – top-notch product and outstanding customer service!
3 February 2024
Reply from PULZE Greece
Hello,
We're so pleased to hear what a great experience you've had with our PULZE Care team and PULZE device!
We try to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Matina,
PULZE Care team
I like the taste of your tabacco…
I like the taste of your tabacco sticks. I believe that they are better than the rolling cigarettes I used to smoke. Your employees are very polite and gave me helpful advise.
2 February 2024
Reply from PULZE Greece
Hello Dimitrios,
We're so pleased to hear what a great experience you've had with our PULZE Care team, and we are glad you enjoy our products, Pulze and iD!
We try to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Afroditi,
PULZE Care team
Kind and professional service…
Kind and professional service addressing my needs in the best way and tinely
27 January 2024
Reply from PULZE Greece
Hello,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We try to deliver exceptional service to all our customers and it's great to hear such lovely words.
Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Katia,
PULZE Care team.
Using pulze helped me to quit regular…
Using pulze helped me to quit regular cigarettes and I used to be a heavy smoker. Now I enjoy the rich taste of id smoking bars which I find to be healthier. The online company's correspondence is great and I openly recommend it to my friends.
31 January 2024
Unprompted review
Reply from PULZE Greece
Hi Lila,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Matina,
PULZE Care team
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