I had an issue with my Pulze and contacted Customer Service. Professional attitude, tailored advice and my problem was solved in a few minutes. Excellent communication with a lady called Michaela. Tha... See more
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Certainly! Here's a well-crafted review for a customer service experience that was exceptionally helpful: I recently had the pleasure of interacting with the customer service team at Pulze Bulgar... See more
Company replied
Change policy of your customer and like to say we take you as customer and now we so not want to take care of you
Company replied
My device broke down twice before. Each time they replaced the device without any problems. I would like to thank the customer service staff for their quick help 🙏
Company replied
Company details
About Pulze Bulgaria
Written by the company
Защо да изберете Pulze? 
Устройство Pulze
КУПИ СЕГА
Добре дошли в Pulze!
Открийте по-богат вкус и повече удовлетворение с най-новото ни устройство за нагряване Pulze 3.0. С подобрена технология за въздушен поток и увеличена зона за нагряване, Pulze 3.0 е най-доброто ни устройство досега. Устройството се предлага в пет богати цвята и работи с нагреваеми тютюневи стикове или никотинови чаени стикове, проектирани ексклузивно за него. Просто плъзнете въртящото се капаче, поставете стика и включете устройството, за да се насладите на 5-минутна сесия, с неограничен брой дръпки. Pulze технология за нагряване е предназначена за употреба само от пълнолетни пушачи или потребители на никотинови изделия. Използването на продукти за нагряване на тютюн или никотинови изделия не е без риск.
Екип за обслужване на клиенти Pulze Care
Вашият екип за обслужване на клиенти Pulze Care е винаги в готовност и на разположение за всякакви въпроси относно Pulze! С радост ще помогнем от понеделник до петък, от 9:00 до 18:00 ч. Свържете се с нас на тел. 0800 80 001 (безплатно за всички оператори) или на имейл info@pulze.bg
Всяко Pulze устройство пристига с пълна гаранция за 24 месеца.
Устройство Pulze
КУПИ СЕГА Contact info
4.1
Great
113 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bed aftersalea servicw
Change policy of your customer and like to say we take you as customer and now we so not want to take care of you
10 December 2025
Unprompted review
Reply from Pulze Bulgaria
Hello Mr. Lyutakov,
We are sorry to hear that you didn't have the best experience with our service. We always strive to produce them to the highest standards. Your feedback is of great importance to us, and it helps us to continuously work on improving our services so that we can fully meet the needs of our consumers.
If you have any questions or need assistance, please do not hesitate to contact us. We are always here to help and provide the best service for our consumers.
Georgi,
the Pulze Care team
My devise Pulze 3.0 working great
My devise Pulze 3.0 working great. It is much sample and easy to use. I have recommended it to a coupleof friends. Costomer service was very helpfull. Thanks!
5 December 2025
Unprompted review
Reply from Pulze Bulgaria
Hello, Neli,
We are happy to hear about the positive experience you've had with our Pulze device and the Pulze Care team!
We constantly strive to provide quality service to all our customers and we are glad that you share your opinion with us. Thank you for choosing Pulze.
We are at your disposal from Monday to Friday, from 9:00 a.m. to 6:00 p.m.
Michaela,
The Pulze Care team
The customer service and how they…
The customer service and how they handled the issue witch I have. Thanks for your support and for the great work
3 October 2025
Unprompted review
Reply from Pulze Bulgaria
Hello, Mr Stefanov,
We are happy to hear about your positive experience with our Pulze Care Team. We constantly strive to provide quality service to all our customers and we are glad that you share your opinion with us. Thank you for choosing Pulze.
We are at your disposal from Monday to Friday, from 9:00 a.m. to 6:00 p.m.
Georgi,
the Pulze Care team
Reply from Pulze Bulgaria
Hello Mr. Biis,
We are sorry to hear that you didn't have the best experience with our products. We always strive to produce them to the highest standards. Your feedback is of great importance to us, and it helps us to continuously work on improving our services so that we can fully meet the needs of our consumers.
If you have any questions or need assistance, please do not hesitate to contact us. We are always here to help and provide the best service for our consumers.
Georgi,
the Pulze Care team
Great items
25 August 2025
Unprompted review
Reply from Pulze Bulgaria
Hello,
We are happy to hear about the positive experience you've had with the Pulze device. We are proud of our products and happy when our users share such positive feedback. Thank you for choosing Pulze.
We are at your disposal from Monday to Friday, from 9:00 a.m. to 6:00 p.m.
Michaela,
the Pulze Care team
I have owned three devices and they…
I have owned three devices and they worked perfectly.After four months the first one stopped heating the cigarettes. I bought new one. The same history with it...
I am so disappointed...
31 July 2025
Unprompted review
Reply from Pulze Bulgaria
Hello, Mrs. Todorova,
Thank you for sharing your experience with our Pulze device, and we are sorry that it has not been a positive one. We would be very happy if you could call us at 0800 80 001 (free for all operators) so we can assist you with a troubleshooting and replacement of your devices.
We are at your disposal from Monday to Friday, from 9:00 a.m. to 6:00 p.m.
Nadezhda,
The Pulze Care team
The device and the experience are…
The device and the experience are excellent!! I have recommended it to a couple of friends and they enjoy it also. It's much sample and easy to use, compared to the iqos.
22 May 2025
Unprompted review
Reply from Pulze Bulgaria
Hello, Mr. Penchev,
We are happy to hear about the positive experience you've had with the Pulze device. We are proud of our products and happy when our users share such positive feedback. Thank you for choosing Pulze.
We are at your disposal from Monday to Friday, from 9:00 a.m. to 6:00 p.m.
Michaela,
The Pulze Care team
Customer service was very helpfull
Customer service was very helpfull
10 January 2025
Unprompted review
Reply from Pulze Bulgaria
Hello, Mr Sokolov,
We are happy to hear about your positive experience with our Pulze Care Team. We constantly strive to provide quality service to all our customers and we are glad that you share your opinion with us. Thank you for choosing Pulze.
We are at your disposal from Monday to Friday, from 9:00 a.m. to 6:00 p.m.
Georgi G.,
The Pulze Care team
Reply from Pulze Bulgaria
Hello Mr. Petkov,
We are sorry to hear that you didn't have the best experience with our products. We always strive to produce them to the highest standards. Your feedback is of great importance to us, and it helps us to continuously work on improving our services so that we can fully meet the needs of our consumers.
If you have any questions or need assistance, please do not hesitate to contact us. We are always here to help and provide the best service for our consumers.
Michaela,
the Pulze Care team
My device working
My device working great, but I can't find cigarettes Bold magenta nowhere in Sofia, in every shop they doesn't have Bold magenta. This is not good, please take care for that.
7 February 2025
Unprompted review
Reply from Pulze Bulgaria
Hello, Mr. Petrov,
Thank you for taking the time to share your positive experience with the Pulze device. We are proud of our products and happy when our users share such positive feedback.
We also value your feedback regarding our distribution and we are continuously working on better improving our services so that we can fully meet the needs of our users.
If you have any questions or need assistance, please do not hesitate to contact us. We are always here to help and provide the best service for our customers. We are at your disposal from Monday to Friday, from 9:00 a.m. to 6:00 p.m.
Nadezhda,
The Pulze Care team
I own 5 devices
I own 5 devices, and most of them work well despite not requiring frequent cleaning. However, I often struggle to locate specific sticks, which prevents me from using any of the devices. This has forced me to rely on competitors' products. Unfortunately, the company's support team has been unable to resolve this issue, which is why I am giving this rating.
20 January 2025
Unprompted review
Reply from Pulze Bulgaria
Hello, Mr. Dimitrov,
Thank you for taking the time to share your positive experience with the Pulze device. Your opinion is of great importance to us.
We also value your feedback regarding our distribution and advertising and are continously working on better improving our services so that we can fully meet the needs of our users.
If you have any questions or need assistance, please do not hesitate to contact us. We are always here to help and provide the best service for our customers.
Michaela,
The Pulze Care team
Successful Customer Service
My device broke down twice before. Each time they replaced the device without any problems. I would like to thank the customer service staff for their quick help 🙏
2 December 2024
Unprompted review
Reply from Pulze Bulgaria
Hello, Mr. İlaslan,
We are happy to hear about your positive experience with our Pulze Care Team. We constantly strive to provide quality service to all our customers and we are glad that you share your opinion with us. Thank you for choosing Pulze.
We are at your disposal from Monday to Friday, from 9:00 a.m. to 7:00 p.m. and Saturday from 10:00 a.m. to 6:00 p.m.
Nadezhda
The Pulze Care team
I had an issue with my Pulze and…
I had an issue with my Pulze and contacted Customer Service. Professional attitude, tailored advice and my problem was solved in a few minutes. Excellent communication with a lady called Michaela. Thank you, team Pulze!
25 November 2024
Unprompted review
Reply from Pulze Bulgaria
Hello, Mrs. Markova,
We are happy to hear that our Pulze Care Team was able to help resolve your issue. We constantly strive to provide quality service to all our customers and we are glad that you share your opinion with us. Thank you for choosing Pulze.
We are at your disposal from Monday to Friday, from 9:00 a.m. to 7:00 p.m. and Saturday from 10:00 a.m. to 6:00 p.m.
Michaela,
The Pulze Care team
Zero issues
Zero issues with every problem I had and needed help with. Fast responses, truly customer satisfaction oriented.
11 November 2024
Unprompted review
Reply from Pulze Bulgaria
Hello, Yavor,
We are happy to hear that our Pulze Care Team was able to help resolve your issue. We constantly strive to provide quality service to all our customers and we are glad that you share your opinion with us. Thank you for choosing Pulze.
We are at your disposal from Monday to Friday, from 9:00 a.m. to 7:00 p.m. and Saturday from 10:00 a.m. to 6:00 p.m.
Michaela,
the Pulze Care team
I like the device and the way it works
I like the device and the way it works. My only problem is that there are not too many shops selling sticks and I have to plan and always have it on stock at home.
22 October 2024
Unprompted review
Reply from Pulze Bulgaria
Hello, Vladislav,
Thank you for taking the time to share your positive experience with the Pulze device. Your opinion is of great importance to us.
We also value your feedback regarding our distribution and we are continuously working on better improving our services so that we can fully meet the needs of our users.
If you have any questions or need assistance, please do not hesitate to contact us. We are always here to help and provide the best service for our customers.
Georgi M.,
the Pulze Care team
Reply from Pulze Bulgaria
Hello, Mr. Skomriev,
We are happy to hear about the positive experience you've had with our Pulze device and the Pulze Care team!
We constantly strive to provide quality service to all our customers and we are glad that you share your opinion with us. Thank you for choosing Pulze.
We are at your disposal from Monday to Friday, from 9:00 a.m. to 7:00 p.m. and Saturday from 10:00 a.m. to 6:00 p.m.
Michaela,
the Pulze Care team
it fits me perfectly
18 July 2024
Unprompted review
Reply from Pulze Bulgaria
Hello, Mrs. Ilieva,
We are happy to hear about the positive experience you've had with the Pulze device. We are proud of our products and happy when our users share such positive feedback. Thank you for choosing Pulze.
We are at your disposal from Monday to Friday, from 9:00 a.m. to 7:00 p.m. and Saturday from 10:00 a.m. to 6:00 p.m.
Michaela,
the Pulze Care team
Extremely short device life
Extremely short device life, differences between products, different sticks quality, very bad distribution.
16 July 2024
Unprompted review
Reply from Pulze Bulgaria
Hello George,
We are sorry to hear that you didn't have the best experience with our products. We always strive to produce them to the highest standards. Your feedback is of great importance to us, and it helps us to continuously work on improving our services so that we can fully meet the needs of our consumers.
If you have any questions or need assistance, please do not hesitate to contact us. We are always here to help and provide the best service for our consumers.
Pulze Care team
Extremely bad device.
Extremely bad device.
Device stop working after only one week.
10 May 2024
Unprompted review
Reply from Pulze Bulgaria
Hello,
We are sorry to hear that you have an issue with your Pulze device. We would be happy if you could call us at 0800 80 001 (free for all operators) so we can assist you with a troubleshooting and replacement of your device.
We are at your disposal from Monday to Friday, from 9:00 a.m. to 7:00 p.m. and Saturday from 10:00 a.m. to 6:00 p.m.
Eli, the Pulze Care team
12 out of 10
Certainly! Here's a well-crafted review for a customer service experience that was exceptionally helpful:
I recently had the pleasure of interacting with the customer service team at Pulze Bulgaria, and I must say, the experience was outstanding. From the moment I reached out for assistance, I was greeted with a warm and friendly attitude that immediately put me at ease.
The representative (Georgi M.) I spoke with was incredibly knowledgeable and attentive. They took the time to listen to my concerns thoroughly and asked insightful questions to fully understand my situation. Their expertise and patience were evident as they guided me through the solution step by step, ensuring I was comfortable and confident with each part of the process.
20 June 2024
Unprompted review
Reply from Pulze Bulgaria
Hello, Mr. Manolov,
Thank you for sharing your experience with us. We are always happy to hear postive feedback about our Pulze Care Team. We'll make sure to let Georgi M. know about the wonderful things you've said, he'll definitely be happy to hear them!
We are at your disposal from Monday to Friday, from 9:00 a.m. to 7:00 p.m. and Saturday from 10:00 a.m. to 6:00 p.m.
Nadezhda, the Pulze Care team
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