Davidoff- finally you created a device that's flawless! PULZE 3.0 is perfect! Your ID flavours have always been great, but I have been waiting a while for your device to catch up. It's smoother, bette... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great smoke quality and variety of products and flavors, especially in tobacco flavors. The device is very easy to use and clean and can last for almost one and a half packs (around 30 cigarettes). I... See more
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Pulse has value for money products, and a great customer support. They are very helpful and ready to solve any problems. Also, their delivery times are always very good.
Company replied
The company has a fantastic customer support center, they're always helpful, well- informed and kind. The products are amazing, great quality and match my tobacco taste perfectly
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Company details
About PULZE Greece
Written by the company
Γιατί να διαλέξω το PULZE
Καλώς ήρθατε στο PULZE!
Η συσκευή PULZE και οι ράβδοι καπνού iD είναι σχεδιασμένα από τους δημιουργούς των Davidoff. Έχουν σχεδιαστεί για να προσφέρουν υψηλής ποιότητας εμπειρία θερμαινόμενου καπνού με πλούσια γεύση και λιγότερη μυρωδιά.
Το PULZE και το iD απευθύνονται σε ενήλικους καπνιστές που επιλέγουν να συνεχίζουν να χρησιμοποιούν προϊόντα καπνού.
Το PULZE έχει σχεδιαστεί για να προσφέρει περισσότερη γεύση, μεγαλύτερη απόλαυση και πιο πλούσια εμπειρία θερμαινόμενου καπνού. Συνοδεύεται από υψηλών προδιαγραφών τεχνολογίες και χαρακτηριστικά, όπως:
• Βελτιωμένο Σύστημα Θέρμανσης & Αναβαθμισμένη Τεχνολογία AIRFLOW, για πιο πλούσια γεύση από την πρώτη μέχρι την τελευταία εισπνοή!
• Σχεδιασμός & Αίσθηση Ποιότητας με νέο σώμα Αλουμινίου και κυλιόμενο κάλυμμα
• Ευκολία στον καθαρισμό, με πιο εύκολη πρόσβαση στον θάλαμο θέρμανσης
• Αξιοπιστία στην λειτουργία και με νέα ατσάλινη ράβδο θέρμανσης!
• 25+ συνεχόμενες χρήσεις με 1 φόρτιση προσφέροντας απολάυση χωρίς διαλείμματα
• Διάρκεια χρήσης iD 5', χωρίς μέτρημα εισπνοών
• Ομοιόμορφη εμπειρία από την πρώτη έως την τελευταία εισπνοή
• Όλα σε μια συσκευή
• Πλούσια γεύση, Λιγότερη μυρωδιά!
• 2 Επίπεδα Θέρμανσης, Έντονη & Ήπια λειτουργία
• Κλείδωμα συσκευής
Γνωρίστε την Ομάδα Εξυπηρέτησης PULZE CareΈνας από τους εκπροσώπους της ομάδας PULZE Care είναι έτοιμος να σας βοηθήσει κάθε στιγμή, Δευτέρα - Παρασκευή 09:00 - 21:00 & Σάββατο 09:00 - 19:00, μέσω τηλεφώνου στο 800 100 2001 (από σταθερό χωρίς χρέωση) ή στο 211 10 65005 (από σταθερό ή κινητό με χρέωση που εξαρτάται από τον εκάστοτε πάροχο), email ή Live Chat στο pulze.com
Η PULZE συσκευή έχει εγγύηση για 1 χρόνο. Για να ενεργοποιήσετε την εγγύηση της συσκευής σας χωρίς περιορισμούς πρέπει να ολοκληρώσετε την διαδικασία εγγραφής στο pulze.com
Συσκευή PULZE 3.0 ΑγοράContact info
4.5
Excellent
639 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PULZE Greece
Hi Konstantinos,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Sofia,
PULZE Care team
Great experience
Simple to order, fast expedition, nice gift inside the box. Great experience overall.
7 October 2025
Reply from PULZE Greece
Hello Cristina,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Tina,
PULZE Care team
Reply from PULZE Greece
Hello Christos,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Effie,
PULZE Care team
Reply from PULZE Greece
Hi Iliana,
We're delighted to hear you had such a brilliant experience with PULZE, iD/iSENZIA and our website!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Sofia,
PULZE Care team
good quality of id sticks but poor…
good quality of id sticks but poor quality of the new version pulze 3.0
1 October 2025
Reply from PULZE Greece
Hi Konstantinos,
Thanks so much for taking the time to leave a review - we are so pleased to hear you're enjoying our iD sticks! We take a lot of pride in them, and are happy you're enjoying them too.
Though we're sorry it's because you're disappointed - we'd like a chance to change that though.
Since you had an issue with your PULZE 3.0 device, we'd like to call you and talk it through to see if we can resolve it together. We've sent a direct message, let us know when we should get in touch.
Speak soon,
Sofia,
PULZE Care team
Reply from PULZE Greece
Hi Ioanna,
We're delighted to hear you had such a brilliant experience with PULZE and iD/iSENZIA!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Sofia,
PULZE Care team
Reply from PULZE Greece
Hello,
We're delighted to hear you are satisfied with the services provided by our courier partners!
We will make sure to share your feedback with them!
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Effie,
PULZE Care team
Good quality
Good quality, descent prices and quick service! All discounts are much apprecciated!
8 May 2025
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Tina,
PULZE Care team
The flavour mint
18 September 2025
Reply from PULZE Greece
Hi,
Thanks so much for taking the time to leave a review - we are so pleased to hear you're enjoying our iD/iSENZIA sticks! We take a lot of pride in them, and are happy you're enjoying them too. There's so many flavors to discover, have you tried them all?
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00
Sofia,
PULZE Care team
Reply from PULZE Greece
Hello Konstantinos,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Effie,
PULZE Care team
Reply from PULZE Greece
Hi,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Giorgos,
PULZE Care team!
I like the delivery time and the…
I like the delivery time and the responsiveness but I don't like the fact that clients like me, have to buy 10 packs and nothing lower in quantity.
This means that someone who is not a casual smoker and like more than one flavours, can not purchase less that 10 packs from various flavours.
This is surely a huge frustration.
17 September 2025
Reply from PULZE Greece
Hello,
We're so pleased to hear what a great experience you've had with the delivery of your order!
Thank you very much for your comments as they are taken seriously by our team.
Stay tuned to our communication channels for more surprises!
Have a great day,
Tina,
PULZE Care team
Wonderful customer support
The company has a fantastic customer support center, they're always helpful, well- informed and kind. The products are amazing, great quality and match my tobacco taste perfectly
8 September 2025
Reply from PULZE Greece
Hello Dimitri,
We are very happy that you were satisfied with the service you received from PULZE Care and that you are enjoying the PULZE device.
Thank you for sharing your experience with us!
We aim to provide excellent service to all our consumers and we are delighted with the positive review you gave us.
We really appreciate the time you took to share your experience with us!
We remain at your disposal for any information from Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00, except public holidays.
Nikos,
PULZE Care Team
The 3€ discount was good....it could be…
The 3€ discount was good....it could be much better....the delivery was to the box earlier than expected...thanks
5 September 2025
Reply from PULZE Greece
Hi,
It's always great to hear kind words about our courier partners! Thanks so much for taking the time to write a review.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Sofia,
PULZE Care team
WE NEED MORE OFFERS AND POINTS..I 'V…
WE NEED MORE OFFERS AND POINTS..I 'V MADE A LOT OF PURCHSASSES ENA NO GIFT POINTS ARE ASSIGNED ALLREADY . WHY THIS ? AND ALSO U HAVE TO TAKE CARE ABOUT LOYAL CLIENTS , SEND SOME GIFTS ( PACKS OF ID , SOME EXTRA DEVICES ) , OTHERWISE U R IDENTICAL AS POLICY TO YOUR ANTAGONISTS .
10 September 2025
Reply from PULZE Greece
Hi Nicolas,
We try to provide the very best experience for our customers, so we take feedback very seriously. We're sorry to hear you the PULZE ON program does not meet your expectations.
Thanks for taking the time to get in touch, we'd love to discuss the matter more. If you don't mind replying to our e-mail so we can get in touch and provide more specific assistance.
Giorgos,
PULZE Care team!
Fast and easy.
same day delivery was amazing.
The website worked very well.
Even translated to English.
9 September 2025
Reply from PULZE Greece
Hello Arno,
We're so pleased to hear what a great experience you've had with the delivery of your order and our website!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Tina,
PULZE Care team
Reply from PULZE Greece
Hello George,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Katia,
PULZE Care team
Everything is ok...
12 August 2025
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a good experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Effie,
PULZE Care team
I've been using Puzle 3.0 and I’m…
I've been using Puzle 3.0 and I’m really pleased with it. The site is smooth, easy to use, and everything just works the way it should. It’s clear a lot of thought went into the design and features. Overall, a great experience – definitely recommend it!
31 August 2025
Unprompted review
Reply from PULZE Greece
Hello Dimitri,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Effie,
PULZE Care team
dirt clean dirt clean
Hi there! Pulze 3 is good and has smoking satisfaction but you'll have always to keep an eye on cleaning you don't know when dirt will remain in the chamber inside an you need a toothpick to take it out. The one on the pulze inside is difficult to pull out. So two cleanings and a lot of dirt. It is time to change the heating as Terea by iqos no dirt no clean. Thank you
20 August 2025
Reply from PULZE Greece
Hello,
We see you've had a few issues with cleaning your PULZE, and appreciate that it can be a frustrating experience.
Thanks for getting in touch, we'd like a chance to support you with this. We've sent you a direct message to set up a call from our PULZE Care team to walk you through, and send some video links that might help in the meantime.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Let's chat soon,
Tina,
PULZE Care team
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