Davidoff- finally you created a device that's flawless! PULZE 3.0 is perfect! Your ID flavours have always been great, but I have been waiting a while for your device to catch up. It's smoother, bette... See more
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Review summary
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Reviews shaping this summary
Great smoke quality and variety of products and flavors, especially in tobacco flavors. The device is very easy to use and clean and can last for almost one and a half packs (around 30 cigarettes). I... See more
Company replied
Pulse has value for money products, and a great customer support. They are very helpful and ready to solve any problems. Also, their delivery times are always very good.
Company replied
The company has a fantastic customer support center, they're always helpful, well- informed and kind. The products are amazing, great quality and match my tobacco taste perfectly
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Company details
About PULZE Greece
Written by the company
Γιατί να διαλέξω το PULZE
Καλώς ήρθατε στο PULZE!
Η συσκευή PULZE και οι ράβδοι καπνού iD είναι σχεδιασμένα από τους δημιουργούς των Davidoff. Έχουν σχεδιαστεί για να προσφέρουν υψηλής ποιότητας εμπειρία θερμαινόμενου καπνού με πλούσια γεύση και λιγότερη μυρωδιά.
Το PULZE και το iD απευθύνονται σε ενήλικους καπνιστές που επιλέγουν να συνεχίζουν να χρησιμοποιούν προϊόντα καπνού.
Το PULZE έχει σχεδιαστεί για να προσφέρει περισσότερη γεύση, μεγαλύτερη απόλαυση και πιο πλούσια εμπειρία θερμαινόμενου καπνού. Συνοδεύεται από υψηλών προδιαγραφών τεχνολογίες και χαρακτηριστικά, όπως:
• Βελτιωμένο Σύστημα Θέρμανσης & Αναβαθμισμένη Τεχνολογία AIRFLOW, για πιο πλούσια γεύση από την πρώτη μέχρι την τελευταία εισπνοή!
• Σχεδιασμός & Αίσθηση Ποιότητας με νέο σώμα Αλουμινίου και κυλιόμενο κάλυμμα
• Ευκολία στον καθαρισμό, με πιο εύκολη πρόσβαση στον θάλαμο θέρμανσης
• Αξιοπιστία στην λειτουργία και με νέα ατσάλινη ράβδο θέρμανσης!
• 25+ συνεχόμενες χρήσεις με 1 φόρτιση προσφέροντας απολάυση χωρίς διαλείμματα
• Διάρκεια χρήσης iD 5', χωρίς μέτρημα εισπνοών
• Ομοιόμορφη εμπειρία από την πρώτη έως την τελευταία εισπνοή
• Όλα σε μια συσκευή
• Πλούσια γεύση, Λιγότερη μυρωδιά!
• 2 Επίπεδα Θέρμανσης, Έντονη & Ήπια λειτουργία
• Κλείδωμα συσκευής
Γνωρίστε την Ομάδα Εξυπηρέτησης PULZE CareΈνας από τους εκπροσώπους της ομάδας PULZE Care είναι έτοιμος να σας βοηθήσει κάθε στιγμή, Δευτέρα - Παρασκευή 09:00 - 21:00 & Σάββατο 09:00 - 19:00, μέσω τηλεφώνου στο 800 100 2001 (από σταθερό χωρίς χρέωση) ή στο 211 10 65005 (από σταθερό ή κινητό με χρέωση που εξαρτάται από τον εκάστοτε πάροχο), email ή Live Chat στο pulze.com
Η PULZE συσκευή έχει εγγύηση για 1 χρόνο. Για να ενεργοποιήσετε την εγγύηση της συσκευής σας χωρίς περιορισμούς πρέπει να ολοκληρώσετε την διαδικασία εγγραφής στο pulze.com
Συσκευή PULZE 3.0 ΑγοράContact info
4.5
Excellent
639 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
all good!my order came in one day.i…
all good!my order came in one day.i would like to have the change to order a variety of IDs box not only 1 kind in a box
6 August 2024
Reply from PULZE Greece
Hi Elena,
We're so pleased to hear what a great experience you've had with our courier partners!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review and sharing your proposal, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Georgia,
PULZE Care team
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Katia,
PULZE Care team
On time delivery services.
27 July 2024
Reply from PULZE Greece
Hello,
It's always great to hear kind words about our delivery and we're delighted to hear you had such a brilliant experience!
Thanks and enjoy the rest of your day.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Petros,
PULZE Care team
Reply from PULZE Greece
Hi Fotis,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Diamantis,
PULZE Care team
Pulze device
I purchased the Pulze device, and within a week, it experienced a heating issue. However, the customer care service was excellent, and the device was replaced on the same day.
29 July 2024
Reply from PULZE Greece
Hello,
We are sorry for the issue you faced with your device. We are so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Katia,
PULZE Care team
Ecological packaging
Good morning. Everything was excellent! The order was received the day after ordering. But I want to ask for the following: The packaging should be made so that it can be used elsewhere. Once the box is opened, it cannot be closed again to be used for storing things or shipping other goods. Don't forget that reuse is the most ecological move. Thanks.
25 July 2024
Reply from PULZE Greece
Hello Panagiotis,
We're delighted to hear you had such a brilliant experience with PULZE and our services!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words and suggestions.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Katia,
PULZE Care team
Fully informed in a very friendly manner
I was fully informed, in a very friendly and professional way and I got the chance to solve immediately all of my questions.
18 July 2024
Reply from PULZE Greece
Hi Chrissa,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Diamantis,
PULZE Care team
Everything was perfect
I ordered 3 packets and changed my mind concerning the flavor and although they refused to exchange it, they accepted my request!
10 July 2024
Reply from PULZE Greece
Hi Ioanna,
We're so pleased to hear about your positive experience with our PULZE Care team!
We aim to deliver exceptional service to all our customers, thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Matina,
PULZE Care team
The courier service
16 July 2024
Reply from PULZE Greece
Hello,
It's always great to hear kind words about our delivery and we're delighted to hear you had such a brilliant experience!
Thanks and enjoy the rest of your day,
Maria,
PULZE Care team
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Katia,
PULZE Care team
quick response and replacement.
10 July 2024
Reply from PULZE Greece
Hello,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Katia,
PULZE Care team
I was totally satisfied with my…
I was totally satisfied with my experience, everything went smoothly!
20 June 2024
Reply from PULZE Greece
Hello Christos,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Tina,
PULZE Care team
Reply from PULZE Greece
Hello Alkis,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Sofia,
PULZE Care team
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Matina,
PULZE Care team
Reply from PULZE Greece
Hi Angelo,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Matina,
PULZE Care team
Great experience
Great products, both device and sticks. There is a quick delivery for online purchase. Call center agents have always been helpful, informative and polite.
18 October 2023
Unprompted review
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE products and our services!
We take so much pride in our product and it's always wonderful to hear from our customers. We also aim to deliver exceptional service to all our customers and it's great to hear such lovely words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Katia,
PULZE Care team
Reply from PULZE Greece
Hi Giannis,
We're so pleased to hear what a great experience you've had with our PULZE Care team and our products!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Sofia,
PULZE Care team
It s good company
14 June 2024
Reply from PULZE Greece
Hi Themis,
We're so pleased to hear what a great experience you've had with our PULZE Care team and products.
Thanks so much for taking the time to leave a review, we appreciate it. We remain at your disposal Monday - Sunday, 09:00 - 23:00.
Matina,
PULZE Care team
Good job
Nice price, speedy delivery. Box now option would be nice also and a discount for larger quantity, not as a subscription, would give an incentive to buy instead of going to my local kiosk
13 June 2024
Reply from PULZE Greece
Hi,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your comments and suggestions.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Sofia,
PULZE Care team
Bad service
Each representative gives you another option and they always put you on hold, as they are not informed!!!!
1 April 2024
Reply from PULZE Greece
Hello Dr APOSTOLOU,
We regret to learn that your experience with us regarding our customer service was less than satisfactory. Your feedback is important to us, and we take it seriously.
We sincerely apologize for any disappointment caused and would appreciate the opportunity to make things right. To better understand and address the concerns you raised, we have sent you a private message. Kindly share your contact details with us, and we will reach out to discuss the matter further.
Thank you for your patience, and we look forward to the opportunity to assist you.
Best regards,
Matina,
PULZE Care Team
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