Pulse has value for money products, and a great customer support. They are very helpful and ready to solve any problems. Also, their delivery times are always very good.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company has a fantastic customer support center, they're always helpful, well- informed and kind. The products are amazing, great quality and match my tobacco taste perfectly
Company replied
Device small and slim, easy to use and if you encounter any problems (like I did, thought the device was not working, customer service was very helpful)
Company replied
The 3€ discount was good....it could be much better....the delivery was to the box earlier than expected...thanks
Company replied
Company details
About PULZE Greece
Written by the company
Γιατί να διαλέξω το PULZE
Καλώς ήρθατε στο PULZE!
Η συσκευή PULZE και οι ράβδοι καπνού iD είναι σχεδιασμένα από τους δημιουργούς των Davidoff. Έχουν σχεδιαστεί για να προσφέρουν υψηλής ποιότητας εμπειρία θερμαινόμενου καπνού με πλούσια γεύση και λιγότερη μυρωδιά.
Το PULZE και το iD απευθύνονται σε ενήλικους καπνιστές που επιλέγουν να συνεχίζουν να χρησιμοποιούν προϊόντα καπνού.
Το PULZE έχει σχεδιαστεί για να προσφέρει περισσότερη γεύση, μεγαλύτερη απόλαυση και πιο πλούσια εμπειρία θερμαινόμενου καπνού. Συνοδεύεται από υψηλών προδιαγραφών τεχνολογίες και χαρακτηριστικά, όπως:
• Βελτιωμένο Σύστημα Θέρμανσης & Αναβαθμισμένη Τεχνολογία AIRFLOW, για πιο πλούσια γεύση από την πρώτη μέχρι την τελευταία εισπνοή!
• Σχεδιασμός & Αίσθηση Ποιότητας με νέο σώμα Αλουμινίου και κυλιόμενο κάλυμμα
• Ευκολία στον καθαρισμό, με πιο εύκολη πρόσβαση στον θάλαμο θέρμανσης
• Αξιοπιστία στην λειτουργία και με νέα ατσάλινη ράβδο θέρμανσης!
• 25+ συνεχόμενες χρήσεις με 1 φόρτιση προσφέροντας απολάυση χωρίς διαλείμματα
• Διάρκεια χρήσης iD 5', χωρίς μέτρημα εισπνοών
• Ομοιόμορφη εμπειρία από την πρώτη έως την τελευταία εισπνοή
• Όλα σε μια συσκευή
• Πλούσια γεύση, Λιγότερη μυρωδιά!
• 2 Επίπεδα Θέρμανσης, Έντονη & Ήπια λειτουργία
• Κλείδωμα συσκευής
Γνωρίστε την Ομάδα Εξυπηρέτησης PULZE CareΈνας από τους εκπροσώπους της ομάδας PULZE Care είναι έτοιμος να σας βοηθήσει κάθε στιγμή, Δευτέρα - Παρασκευή 09:00 - 21:00 & Σάββατο 09:00 - 19:00, μέσω τηλεφώνου στο 800 100 2001 (από σταθερό χωρίς χρέωση) ή στο 211 10 65005 (από σταθερό ή κινητό με χρέωση που εξαρτάται από τον εκάστοτε πάροχο), email ή Live Chat στο pulze.com
Η PULZE συσκευή έχει εγγύηση για 1 χρόνο. Για να ενεργοποιήσετε την εγγύηση της συσκευής σας χωρίς περιορισμούς πρέπει να ολοκληρώσετε την διαδικασία εγγραφής στο pulze.com
Συσκευή PULZE 3.0 ΑγοράContact info
4.4
Excellent
700 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was my first time that I tried a…
It was my first time that I tried a heated tobacco device and I am really satisfied!! I chose the velvet copper to start with and I was amazed !
5 November 2024
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Matina,
PULZE Care team
Failure to deliver within 2 days , loyalty coupons not available
Failure to deliver within 2 days from placing my previous order for which you didn't send me a request for a review. Furthermore, my loyalty coupons were not available although there have been 10 days since my last order.
Stangely enough, October 31st order arrived on time and the loyalty coupons were avaliable . I wonder why ..
31 October 2024
Reply from PULZE Greece
Hi Chara,
We're sorry to hear our delivery partners weren't as speedy as they usually are, and totally understand your frustration here.
Thanks for taking the time to get in touch, we'd love to help more - if you don't mind replying to our direct message we can get in touch and provide more specific assistance.
Let's make this right.
Matina,
PULZE Care team!
Great product
31 October 2024
Reply from PULZE Greece
Hello Panagiotis,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our products and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day!
Giorgos,
PULZE Care team!
Reply from PULZE Greece
Hello,
We're so pleased to hear what a great experience you've had with your online order!
We try to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Effie,
PULZE Care team
Reply from PULZE Greece
Hi,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Mary,
PULZE Care team
Reply from PULZE Greece
Hi,
We're sorry to hear you haven't had the best experience with our iD sticks. We always try to make them to the highest standards.
Can we catch up on a call and understand some more detail on this issue? We've sent a message requesting your contact details to chat.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Tina,
PULZE Care team
I smoke senzia blue.
I smoke senzia blue.
Perfect taste.
Perfect service from company's staff
21 October 2024
Reply from PULZE Greece
Hello Michael,
We are so glad you are enjoying the PULZE device and you were satisfied with the service you received from PULZE Care!
We aim to provide excellent service to all our consumers and we are delighted for your positive review.
We really appreciate the time you took to share your experience with us!
All consumer feedback is always taken seriously and helps us improve to provide an excellent heated smoke experience.
We remain at your disposal for any information by calling from Monday to Sunday 09:00 - 23:00, excluding public holidays.
Nikos,
PULZE Care Team
Great company with good products
8 October 2024
Reply from PULZE Greece
Hello George,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our products and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Mari,
PULZE Care team
Very user friendly device
I like thw flavors, but id prefer if they made more and if they were flavorful
7 October 2024
Reply from PULZE Greece
Hi Maria,
We're delighted to hear you had such a brilliant experience with PULZE!
Thanks so much for taking the time to leave a review about iD. We take a lot of pride in them, and are happy you're enjoying them too. There's so many flavours to discover, have you tried them all?
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Sofia,
PULZE Care team
Very happy using id & isenzia flavored…
Very happy using id & isenzia flavored sticks, and Dora was so helpful and kind ambassador! x
10 October 2024
Unprompted review
Reply from PULZE Greece
Hello,
We are very happy that you were satisfied with the service you received from PULZE Care!
We aim to provide excellent service to all our consumers and we are delighted for your positive review.
We really appreciate the time you took to share your experience with us!
We remain at your disposal for any information from Monday to Sunday 09:00 - 23:00, excluding public holidays.
Nikos,
PULZE Care Team
Reply from PULZE Greece
Hi,
We're so pleased to hear what a great experience you've had with our PULZE Care team and PULZE device!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Sofia,
PULZE Care team
All as expected
12 August 2024
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Danai,
PULZE Care team
Reply from PULZE Greece
Hi Efi,
Thanks so much for taking the time to leave a review - we are so pleased to hear you're enjoying our iSENZIA sticks! We take a lot of pride in them, and are happy you're enjoying them too. There's so many flavours to discover, have you tried them all?
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Tina,
PULZE Care team
Reply from PULZE Greece
Hi Thomas,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Matina,
PULZE Care team
Low quality machines i already changed…
Low quality machines i already changed 5 in 6 months,low quality cigarettes
15 August 2024
Unprompted review
Reply from PULZE Greece
Hello,
Thanks for getting in touch, though we're sorry it's because you're disappointed - we'd like a chance to change that!
We're sorry to hear you haven't had the best experience with our device and sticks. We always try to make them to the highest standards.
Since you had an issue, we'd like to call you and talk it through to see if we can resolve it together.
If you don't mind you can give us your contact details, so we can get to the bottom of this issue or you can call us from Monday to Sunday 9:00 - 23:00 at 800 100 2001!
Speak soon,
Maria,
PULZE Care team
A nice choice for those who want to…
A nice choice for those who want to stop smoking common cigarettes. You have everything in one devce for 25 uses and the i-senzia flavours are fantastic.
30 July 2024
Reply from PULZE Greece
Hello!
We are so glad you are enjoying the PULZE device and thank you for sharing your experience with us!
All consumer feedback is always taken seriously and helps us improve to provide an excellent heated smoke experience.
We remain at your disposal for any information by calling from Monday to Sunday 09:00 - 23:00, excluding public holidays.
(agent name),
PULZE Care Team
all good!my order came in one day.i…
all good!my order came in one day.i would like to have the change to order a variety of IDs box not only 1 kind in a box
6 August 2024
Reply from PULZE Greece
Hi Elena,
We're so pleased to hear what a great experience you've had with our courier partners!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review and sharing your proposal, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Georgia,
PULZE Care team
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Katia,
PULZE Care team
On time delivery services.
27 July 2024
Reply from PULZE Greece
Hello,
It's always great to hear kind words about our delivery and we're delighted to hear you had such a brilliant experience!
Thanks and enjoy the rest of your day.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Petros,
PULZE Care team
Reply from PULZE Greece
Hi Fotis,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Diamantis,
PULZE Care team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.