RESOLVED I was re-assured via email that the order was just taking a little longer Prints arrived Thanks for responding Maybe change the delivery time on order and people will understan... See more
Company replied
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Review summary
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Reviews shaping this summary
First, I would say I love the prints, they look amazing and are really high quality. I’ll be honest and say that I’ve experienced delays with two of my five orders which was a little frustrating,... See more
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*Edit* They have sent another print and it's so much better. So, thank you Punk Haus! Love the designs but the quality of prints are questionable. Ive actually produced better quality prints on my... See more
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I very nearly didn’t make an order due to reviews on here but I loved the ‘Tin of Gold’ syrup tin retro print! I took the risk and the order arrived a day earlier than expected and is good quality. Ju... See more
Company replied
Company details
Written by the company
Make your haus a home with truly unique wallart from Punk Haus - not for everyone!
Contact info
York, United Kingdom
- hello@punkhaus.co.uk
- punkhaus.co.uk
4.1
Great
171 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Beautiful products,well wrapped
Beautiful products,well wrapped, very happy
15 August 2021
Unprompted review
Reply from Punk Haus
Thank you! Team PH
Fabulous prints and outstanding customer Service
My 1st order with Punk Haus.I had my eye on a few of the prints and ordered 1 to see what the quality was like.The print arrived within 48 hours of ordering but unfortunately arrived damaged(down to the courier's).Emailed Punk Haus,got a reply from Nancy who sent me another out straight away which arrived the next day in perfect condition.The prints are fantastic quality, really deep colouring and bold lettering.The customer service is second to none.I will definitely recommend!!!
27 March 2021
Unprompted review
Reply from Punk Haus
Thank you for the kind words Kirsty! Team PH
Yep it’s a 5 star from me
Yep it’s a 5 star from me. Fast shipping and great items. Never let me down and the items were every bit as lovely as on their page.
5 February 2021
Unprompted review
Reply from Punk Haus
Thanks Jude! Team PH
Top company
Top company, made 2 orders both came the next day after ordering! Couldn’t fault them, quality prints over the moon with them! Would recommend to anyone can’t wait to get them up on the wall!
15 January 2021
Unprompted review
Reply from Punk Haus
Cheers Chelsea! Team PH
THE BEST CUSTOMER SERVICE EVER
THE BEST CUSTOMER SERVICE EVER! Honestly, I am thrilled right now!! And let’s be honest, we only leave reviews if we are on either extreme of the happiness scale.
I went to order three prints, but couldn’t find one I wanted anymore. I ordered the other two anyway thinking that one might come back in eventually.
The two arrived in record time. On opening them I was really impressed by the prints and the colours and couldn’t wait to get them in their frames. However, I noticed a small mark on one of my prints. Not a dirt mark or anything; it was actually printed onto the picture, like a stray bit of ink or something. Small but I knew it would be constantly noticeable to me.
I emailed customer services with a picture. Nancy replied within 24 hours with an apology and the news that the design team was reprinting the print and they would send me out a new copy within the week. It just arrived this morning, quicker than a week!
While I ‘had’ her, I asked Nancy about the third print and when it would be back in stock. She said it had been discontinued but that she was sure there were some still in the warehouse; she’d have a chat with distribution. That too has just arrived this morning!!!
Customer service as it should be! Nancy was personable and quick with her responses and they went above and beyond in sorting my problem. I will definitely be buying more prints from here.
9 July 2020
Unprompted review
Reply from Punk Haus
Thanks for the glowing review Judith! Team PH
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