Punkyouth Reviews 

919
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 412 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning and unique jewelry, noting that the products match their expectations completely and arrive in gorgeous, reusable packaging. People also appreciate the exceptional customer support, mentioning that helpful staff quickly resolve sizing mistakes and handle exchange requests without any hassle. However, some reviewers were not happy with shipping delays, reporting that orders took several weeks to arrive or remained stuck in processing. A few other people also felt that certain items were too fragile, noting that pieces broke easily during normal handling or had structural flaws.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, frequently praising the high quality, unique... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting quick response times and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the beautiful designs... See more

Order

Reviewers mention ambiguous feedback about order experiences, as many customers expressed delight with fast... See more

Response time

People report positive experiences with response time, highlighting that support agents reply exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First order with the brand and will be ordering again!! I did have a rocky start with receiving my items due to the delivery company used miss placing the original order. Punk Youth where so quick t... See more

Rated 5 out of 5 stars

I made the mistake of ordering the wrong size tunnels, they replaced them quickly with no issues whatsoever - even though it was my mistake! Fast response times on the Support. Couldn't be happier -... See more

Rated 5 out of 5 stars

My order did got delivered, however was placed down in the entrance hall. I lost the parcel (unfortunately a lot gets stolen). I contated customer support and they responded quickly, offering to help... See more

Rated 5 out of 5 stars

Best customer service. International order. I ordered the wrong item but they were quick to resolve the issue for me. Plus the products are as described, very good quaility and the receipt (birthda... See more


Company details

  1. Jewellery shop

Written by the company

Our founder is an enthusiast of ear stretching culture, embarking on his ear stretching journey in June 2011. At that time, the only available stretching tools in the market were spaced at every 2 millimeters, posing a significant challenge for those seeking to enlarge their ear piercings! Successful stretching often came with bleeding and lengthy recovery periods. To change this situation, he established his own factory and improved the specifications of stretching tools, reducing the increment to every 0.5 millimeters. This innovation made ear stretching safer and faster. After years of relentless promotion, ear stretching became more convenient. About ten years ago, the ear stretching market was characterized by a lack of variety in styles and mediocre quality. As an ear stretching enthusiast, our founder personally designed and wore his creations. From simple acrylic ear plugs to diversified stainless steel ear plugs, we experimented with various materials, including wood, stone, titanium, copper, and even precious metals like gold and silver. We also collaborated with designers from different backgrounds to enrich the market's ear stretching styles. With steadfast commitment and unwavering effort, creativity has deeply ingrained into our DNA. We are dedicated to creating more diverse and rich accessories.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

919 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(919)

455 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

cool earrings, great support

super cool earrings, and they feel really high quality! package went missing after delivery before I received it but customer support went out of their way to reship it for me and were kind about it! definitely keeping this customer

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Great customer services

I had been looking forward to ordering from here for so long. The earings i got were beautiful and i was so happy with them. I had an issue with one of the latches for the earing and another was lost after one day of use and i contacted their customer services for some support and they came back to me the same day with a solution. They were super quick and helpful and sent out a replacement to me straight away. Very happy with the communication with them and how quickly they helped resolve the situation.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

I bought three pairs of earrings and one necklace. Unfortunately one of the earrings had some troubles with the hinge, so I reached out to customer service and after sending in one video of the issue they gave me a free replacement. The shipping is a little long but i really like the products and im happy my issue was resolved quickly. :)

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Fast fix & super kind

I ordered the wrong size tunnels by mistake. I reached for either an exchange or a return & they got back to me so fast! They even sent me the correct size free of charge & I didn’t have to return the tunnels 🥹🩷 the person I was emailing was so kind as well! I will definitely be back to make more purchases. I am very happy with my experience!

14 September 2026
Unprompted review
Rated 5 out of 5 stars

First order with the brand and will be…

First order with the brand and will be ordering again!! I did have a rocky start with receiving my items due to the delivery company used miss placing the original order. Punk Youth where so quick to replace the items and where delivered pretty quickly without incident.

The pieces are high quality and very unique especially for the alternativw scene, wish to thank them again for there customer service and gorgeous products.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love and recommend

I absolutely love and recommend Punkyouth. They're a trustworthy site, both in terms of payment and shipping, as well as the quality of the product itself. I was surprised how beautifully my earrings was packed. Beautiful little black box and this stunning transparent frame with my earrings. I'm for sure gonna buy more jewelery from this shop!

10 September 2026
Unprompted review
Rated 5 out of 5 stars

I ordered jewelry worth over 100€ and…

I ordered jewelry worth over 100€ and did not expect such good quality to be honest. The clasps of each and every earring/hoop is sturdy, the materials are shiny, the packaging is awesome and the prices are really good. You can buy there without any doubt in your mind. Thank you Punkyouth for alternative jewelry with amazing quality and fair prices!

PS: kurz auch auf deutsch: ihr könnt da wirklich guten Gewissens bestellen! Absolut schöner Schmuck, qualitativ und günstig für das was es ist! :)

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Great products and great customer service

I've purchased many pieces from them and they have all been great. Recently had to return a few things. The customer service team responded quickly and even continued emails throughout the weekend. They've set up an exchange and I'm excited to get the new items sent.

7 September 2026
Unprompted review
Rated 4 out of 5 stars

I really love the earrings I bought…

I really love the earrings I bought from Punk Youth. They look great, are reasonably priced, the weight is perfect and the packaging is lovely. However, one of the earrings broke and the website says there is a complimentary one-year warranty on this product so I sent an email with a photo. One week later I had received no response so sent another email. Another week has gone by and still nothing. I'm so disappointed by this as I was very happy about my experience with this company in every other way. The products are fabulous but I would say it's not worth putting any faith in the warranty!

Update...Punk Youth got in contact after seeing this review and sent me a new pair of earrings. I am very happy with the response and have adjusted my star rating accordingly.

5 September 2026
Unprompted review
Punkyouth logo

Reply from Punkyouth

We understand that you sent an email but did not receive a reply. While we typically respond within 24 hours, system issues—such as emails landing in the spam folder or delivery failures—may have caused this situation. We apologize for the inconvenience.

We are sorry to hear that your earrings were damaged. We have located your order (#PY168683) and sent an email to the address associated with it. If you still do not receive our email, please feel free to contact us via SMS at +1 (332) 699-6126 or on Instagram to arrange for warranty service.

We sincerely apologize once again for the inconvenience!

Rated 3 out of 5 stars

I ordered once from here before and my…

I ordered once from here before and my order was perfect, after ordering from them a second time I waited 2 weeks for my order to arrive without any updates being given. After emailing them about my missing order they informed me that I was never going to receive this order as the item i had chosen had been discontinued, which i had not been informed of by them within the 2 weeks i had been waiting for my order. They were seemingly not going to inform me that the order I payed for was never going to arrive however after questioning it they did give me a refund

4 September 2026
Unprompted review
Punkyouth logo

Reply from Punkyouth

Thank you very much for sharing your experience; I am deeply sorry for the trouble you encountered with this purchase. We sincerely regret that, while your first shopping experience went smoothly, you faced such an unpleasant situation with your second order.

We understand your disappointment regarding the non-receipt of your items and the lack of timely communication. Our goal is to provide excellent service, and it is clear that we fell short in your case. The issue you raised regarding the notification of discontinued items is certainly an area where we need to improve our communication.

We take your feedback seriously and will take steps to ensure we keep customers better informed about order status and product availability in the future. Thank you again for your understanding and patience; your feedback helps us improve our service.

Please feel free to contact us if you have any further questions or need additional assistance.

Rated 5 out of 5 stars

Great customer service

Really lovely jewellery, unfortunately one of the segment rings in my ring stack had a faulty hinge but customer services were great and immediately organised a replacement set. Really pleased thank you!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I mistakenly ordered earrings in gold

I mistakenly ordered earrings in gold. This company was so amazing that they sent me a replacement and gave me the wrong ones as a gift.

The customer support emailed me back straight away and were so lovely.

2 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look