puntacanaadventures.com Reviews 

159
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, positive energy, and genuine hospitality, making every interaction pleasant and well-organized. Many people highlight the excellent service, noting the punctuality, efficiency, and the team's dedication to ensuring an unforgettable experience. The holidays and excursions are frequently described as amazing, with many appreciating the well-organized tours and the beautiful locations visited. Reviewers are particularly impressed with the smooth user experience, from prompt pickups to engaging guides who make the trips enjoyable and informative. However, some customers also noted issues with tour timings, such as extended waiting periods for pickups or excursions being cut short without explanation. A few other people also felt that the continuous seeking of tips was a bit tedious, and some experienced discrepancies in activity durations.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Service

Customers consistently note positive experiences with service, praising the professionalism and friendliness... See more

Holidays

Customers had positive experiences with holidays, with many reviewers describing their trips as an amazing... See more

Location

Clients share positive opinions on location, with many reviewers describing places like Saona Island and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the overall experience enjoyable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travel a lot, and honestly, very few experiences have impressed me as much as Punta Cana Adventures. Gianni and his team run things like true professionals — perfect organization, positive ene... See more

Rated 5 out of 5 stars

Hi Punta Cana Adventures! My experience was excellent and so much fun. Everyone who assisted us was amazing, and the punctuality was outstanding. This is my second time with you, and I can confidentl... See more

Rated 5 out of 5 stars

Even though the weather was terrible, I enjoyed the resort, the workers were friendly and the room was comfortable. The only concern; I did not get my room cleaned everyday and it was an issue with g... See more

Rated 5 out of 5 stars

From the private transport driver to captain and crew on the party boat, everyone was professional and friendly. They attended to our every need and made this tour an exceptional and memorable experie... See more


Company details

  1. Tour Agent

Written by the company

Discover the most exciting things to do in Punta Cana. We're a concierge service for scheduling your Punta Cana activities before you arrive. We service all resorts and Airbnbs in Punta Cana. Let us help you arrange your Punta Cana activities!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

159 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(159)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The experience was great

The experience was great. We really enjoyed the cam-am buggies. Only thing was the zip line experience almost took us out. I recommend they provide water once at the top. I thought I wasn’t going to make it after getting to the top and being exhausted and thirsty I became angry. lol but overall we had a great time and I highly recommend.

12 May 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Wonderful people to work with. Everyone had a great time on the dune buggies and private party boat! Prompt services, our rides to and from the hotel were on time and comfortable. Highly recommend!

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Best Adventure Company In Punta Cana

Great company, informative , organized and most of all safe. Book multiple activities with this company during my stay in Punta Cana it was the best my transportation was always on time for pick up and drop off and the communication with my self and the company was exceptional. I will use this coming on my next visit in Punta Cana and I will recommended them to anyone. Jerk doing a good job guys.

5 May 2024
Unprompted review
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Hi Nish,

Thank you for your review! We look forward to your next visit and appreciate your recommendation.

Saludos,
Gianni, from Punta Cana Adventures

Rated 1 out of 5 stars

Zero stars worst avoid!!!

If I could give zero stars I would. My aunt fell during the trip because they poured soap and water on the boat and she slipped. After she fell they didn’t have the proper tools to get her off the boat. In fact they had no tools they got a boogie board and tied her down. An ambulance wasn’t called they took her to hospital in the owners car. They were the absolute worst and didn’t even return us the trip money. Please don’t book through this company save yourself the trouble. My aunt had to pay thousands of dollars at the hospital over broken femur.

12 April 2024
Unprompted review
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Hi there,

I’m truly sorry to hear about this incident. It appears there might be some confusion regarding the company involved, as the details do not align with our strict safety protocols and the overwhelmingly positive feedback we typically receive. Our selves and our partners take the safety and support of our customers very seriously and address all concerns with the utmost care and professionalism.

As you have chosen to remain anonymous...we're unable to verify the details of your booking. If you feel comfortable providing more specific information, it would greatly assist us in resolving this matter effectively.

Best regards,
Gianni, from Punta Cana Adventures

Rated 5 out of 5 stars

This was exactly what I was looking for…

This was exactly what I was looking for in a snorkeling excursion. The boat was very nice, clean, in good shape. Not too many people. The crew was a blast! They had me dancing on the way to and from the Island. It was a little tricky for me to get from the boat to the dingy but the crew made the transfer safe. The island lunch was excellent authentic food. My son and his soon to be wife were with us. The photographer took photoshoot of them. They sure had some fun shots. Excellent job.

27 March 2024
Unprompted review
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Hi Colleen,

Thank you for sharing your experience! We're thrilled you enjoyed the snorkeling excursion, the crew’s hospitality, and the authentic island lunch. It's wonderful to hear that the photos captured fun moments for your son and his soon-to-be wife.

We look forward to welcoming you back for more adventures!

Best regards,
Gianni, from Punta Cana Adventures

Rated 5 out of 5 stars

A Must do when in Punta Cana

A Must do when in Punta Cana. Good way to do many activities. Be prepared to spend or walk with goodies, water shoes etc

10 April 2024
Unprompted review
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Hi Janeel!

Thank you for highlighting Scape Park as a must-do in Punta Cana! We're glad you enjoyed the variety of activities, from zip lines to exploring caves. Your tips on coming prepared are invaluable for future visitors.

We look forward to your next adventure with us!

Best regards,
Gianni, from Punta Cana Adventures

Rated 3 out of 5 stars

Dont speak English

Overall it was a good excursion. They showed us what they’re advertising, however they don’t speak English.
So for the company if you’re advertising something saying the trip is running in English either don’t have an attitude towards someone who doesn’t speak Spanish and be rude or have someone who speaks English. The tour guide made me feel completely unwelcome.

19 April 2024
Unprompted review
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Sorry to hear that, Laura. I'm pretty sure the intention was not to make you feel unwelcome—that is not what we stand for. It's possible that the staff member was not fully fluent in English. We appreciate your feedback and will use this as a learning opportunity.

Best regards,
Gianni, from Punta Cana Adventures

Rated 5 out of 5 stars

Full day Tour to Santo Domingo

Our full day tour to Santo Domingo was excellent! Nathan was an amazing tour guide and continually impressed us with his knowledge and use of multiple languages. The colonial zone was very interesting and the lunch was fine. Loved the Cathedral and the opportunity to make our own chocolate bar.

23 March 2024
Unprompted review
Rated 5 out of 5 stars

So much fun!

We had a great time with Punta Cana Adventures! We were taken great care of, the experience was very nice. Great transportation, guided us to the boat off the bus, and got us back safely. The energy was great on the boat too, and everyone had an amazing time.

10 March 2024
Unprompted review
Rated 5 out of 5 stars

The staff on the catamaran made it…

The staff on the catamaran made it really fun dancing with everyone. It was a beautiful island. All of the staff was so nice. It was a really long day though as we were one of the first to be picked up at 7am and we didn’t get home until 7:30pm but all in all I would definitely recommend your company and this tour.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

I scheduled a group boat snorkeling…

I scheduled a group boat snorkeling trip and I have to say it was incredible. The staff was extremely hospitable and treated us like royalty. If you happen to take a boat trip in Punta Cana this is your crew!

27 February 2024
Unprompted review
Rated 4 out of 5 stars

The tour was great

The tour was great! Communication and transfers was amazing and spot on. We were lucky enough to see 2 whales a few times. Only 1 downfall, even though the whales are in a national park the rules of 3 boats at a time wasn’t adhered to which made it feel as though we were bothering the whales too much in the natural habitat. Apart from that everyone else was amazing and our tour guide was brilliant.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

We highly recommend this place

We highly recommend this place, the staff made this a great adventure, many added bonuses that wew were not expecting, cigar making, sugar cane display. History of the country, etc,etc. Very entertaining for all. Would go back again.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

We had the best, most exhausting, day!!

We had Angel as our guide and Pina as our driver. Both were wonderful, but Angel made this excursion fantastic!!! He had a great personality, made us all laugh and shared so much knowledge about the DR and the culture. We were absolutely exhausted by the end, but in the best way! All 6 of us in the our group had an absolute blast!! I highly recommend!

18 January 2024
Unprompted review
Rated 5 out of 5 stars

The day was wonderful

The day was wonderful! Our tour guide, I want to say Shannon? That’s how I heard it pronounced, was amazing! He spoke about 6 languages so everyone could understand. He kept us close and let us know so much too and from the excursion. Saona Island is STUNNING and the lunch served was great. We even purchased some fresh lobster on the island and had it cooked for us. Got a massage and toured around. Maybe the highlight of my trip. Thanks again!! Alan and Cara Kuchinka from Saskatchewan Canada. 🇨🇦

4 January 2024
Unprompted review
Rated 5 out of 5 stars

Personalized service- exceeded our expectations!

Hired PuntaCanaAdventures for a half-day private powerboat excursion January 2024. My family of seven adults was picked up in Cap Cana and then taken to Bavaro Beach for our adventure. We started the day with great snorkeling not too far off the beach. We were adjacent to a reef and were swimming with lots and lots of colorful fish! More fish than we have ever encountered while snorkeling elsewhere in the Caribbean! We then went to a sandbar where other boats were also anchored for some swimming and mingling. The captain and his crew barbequed a delicious lunch of a variety of kebabs with fresh vegetables and shrimp, chicken and beef. Finally Punta Cana Adventures accommodated our extra request which was to go tubing off the back of the boat! The customer service provided by Gianni and Modesto was personal, very responsive and just what we wanted! I usually don't write reviews but I submit this one to guide other visitors to Punta Cana and Cap Cana who want to find a super company that delivers just what they promise!

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Dolphin Royal Swim

We did the dolphin royal swim and it was excellent- all ran smoothly and went without a hitch. My only (very small) complaint was that it would have been good to know how much the pictures are ahead of time, but I probably should have asked. They were very expensive and we didn’t end up getting any.
Gianni and team were flexible and understanding when my son was sick the evening before our tour. They rescheduled it with no issues and were always very responsive.

4 January 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look