Can’t give a 0 OR I ABSOLUTELY WOULD. I’m 98% convinced no one works at Pupjoy. I’ve sent 4 emails and 2 instagram messages over MONTHS, and have not heard a single word. DO NOT ORDER WITH THEM.
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See what reviewers are saying
Not a great experience. The first two months were decent but since then we’ve received the same toy 4 times. I reached out via email to customer service and never received a response. I decided to can... See more
I LOVE PupJoy's dog box subscription service. So much better than other competitors (including BarkBox) in so many ways! All natural products, locally sourced, convenience, supports other small busine... See more
I was missing the freeze dried treats from my order. I tried the online chat, I submitted an online form, and I tried calling the customer service number and I haven’t been able to reach anyone and n... See more
Company details
Information provided by various external sources
We have what your dog wants, the way you want it. Because having a dog is joyful. And shopping for them should be, too. PupJoy is Pet Care Innovation Prize winner and the leader in customized subscriptions for dogs and their people.
Contact info
1720 W. Division St. , 60622, Chicago, United States
- 844-4PUPJOY (478-7569)
- info@pupjoy.com
- pupjoy.com
Hasn’t replied to negative reviews
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Better than BarkBox
I typically do a lot of research before I buy anything, especially for my dog, Cooper. BarkBox is the name that comes to mind when you think of a dog getting a package in the mail, but does that really mean they are the best for your dog? Absolutely not.
After researching several dog boxes, I decided to choose Pupjoy. Cooper and I have impressed with every box, every purchase, and every customer service email and phone call. What I love most about Pupjoy is the time and effort they take to get your dog's box just right. It's completely customizable, and if your dog doesn't like what he or she received, they will send you a replacement toy and all you have to do is donate the original toy. Cooper received a toy that he wanted nothing to do with, so I emailed into customer service to get a replacement. Pupjoy's owner responded immediately and gave me his personal phone number to discuss what toys would be best for Cooper. Cooper just received his 3rd box in the mail today and he has not put down his new toy yet (its been 12 hours). Pupjoy is worth the extra few dollars over BarkBark to get the excellent service and quality treats and toys your dog deserves.
We love Pupjoy and you should too.
Best monthly treat/toy service around
After reviewing all the major services, I chose PupJoy and haven't regretted it for a single second. The quality of treats and toys is top-notch and, for the money, I think it's by far the best value around. Don't think twice... sign up now. You won't regret it.
Best Monthly Pet crate We have Found!
We have had several monthly subscription crates for oour pet now over the past year and PupJoy has, hands down, turned out to be the best of all of them. You get more for the price then other crates and the quality and amounts are just fantastic. The items are well chosen and have really given us great stuff. The toys and treats have really pleased my puppy so much that she recognizes the box when it comes in the door! We actually save money with PupJoy because we get such a nice box from them that we cancelled another box we were getting that was only giving small sample packs and toys that were not very exciting!
My Pup is Joyful with each Delivery!
My dog has loved just about everything that has been delivered and I love the fact that I can tailor my subscription. I've mainly focused on treats and toys. The treats are high quality that you don't see in every pet store on the corner and I like the fact that they are natural and appear to be healthy. Toys are appropriately sized and fun, providing hours of playtime for my dog. The convenience of delivery to my office is a huge plus. I've given several of these subscriptions as gifts and everyone seems to love them. I highly recommend!
fantastic products to customer service
I received a Pupjoy subscription as a gift, and a fantastic gift it was! I have three small dogs and was able to personalize the subscription to fit the dogs personalities, select an organic option which allowed me to receive all natural and organic dog treats and soap and some indestructible toys! Customer service was phenomenal with assisting me in using the subscription and answering all of my questions. I was extremely happy to see that most/all of the dog treats and soap were made in America.
I would highly recommend this company to those whom are looking for quality products, great customer service and supporting the goal of investing in small businesses throughout our great country!
I thank you again and look forward to my next gift subscription, as do my three dogs!
Love PupJoy!
We love PupJoy! We started out with treats/toys/accessories boxes and everything was very high quality! Our dog is SO picky (he literally spits out everything - even ham/hot dogs/cheese), so we switched to toys/accessories only. Every month whatever toys he gets become his favorites. We have only had one toy in 6 months that he destroyed - the other plush toys have been extremely durable! We got a great leash once by the brand bait free and it is my favorite leash to use. This month we got shampoo - it smells great but we haven't tried it yet. Can't wait to try it. We love PupJoy and recommend it to anyone with a dog looking for new treats or toys!
PupJoy is a joy!
Every month my dog, Coco, knows when his box arrives in the mail. Maybe he remembers what it looks like. Maybe it smells of doggie yumminess. I don't know, but even the mailman gets a smile from Coco's enthusiasm when he sees his box mixed amongst other packages.
Coco hasn't met a PupJoy treat he hasn't wanted to devour or a toy that didn't capture his playful attention. His favorite has been a ball made of all recycled tires. I'm not sure that Coco cares about the recycling part (his mom does)...but the ball evidently bounces perfectly and squeaks just like he likes it.
As a fur baby mom, PupJoy makes me feel good about the quality of treats and toys I give to Coco. Additionally, I love that they support small, local companies. PupJoy delivery day is a great day around here!
Great products for dogs
Flexible subscriptions. Quality dog toys unlike many of the monthly dog subscriptions. My dog has a protein intolerance and I was able to customize her box based on her needs.
Great service - love the organic option
They were great and my pup loves the treats and toys. Really nice customer service too!
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