The dental product has been great. Just beginning the Freedom Drops and chews and am encouraged. The assistance call following up my purchase was surprisingly helpful. After the repetitive lengthy and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Thank you for the personal professional care - and making us and our dogs feel like part of your family. And Samantha is great - she deserves a raise. She was so patient and helpful during our phone... See more
Company replied
This company has created some amazing products for dogs. One of our Aussies had a ton of ear infections, skin issues, and hot spots, and there were many trips to the vet to try and fix these with meds... See more
Company replied
Company details
Written by the company
Pup Labs is a leading brand dedicated to improving dog health with high-quality, natural, and lab-tested supplements and treats, specially formulated to support joint health, digestion, dental hygiene, and stress relief. With veterinarian-approved ingredients, Pup Labs offers products that address common issues in dogs, ensuring they lead healthier and happier lives. Pup Labs products are crafted from human-grade, all-natural ingredients without any fillers, preservatives, or artificial additives. Each supplement is backed by science and rigorously tested to ensure quality and safety, offering a 180-day satisfaction guarantee. With a commitment to dog wellness, Pup Labs stands out as a trusted choice for dog owners seeking reliable, effective health solutions for their pets. For a full selection of products and to learn more about Pup Labs’ approach to pet health, visit puplabs.com. Popular Pup Labs Products: 1. Freedom Joint Drops and Chews – Specially formulated to promote joint function and mobility in dogs, these supplements support an active lifestyle by easing joint discomfort. Perfect for dogs experiencing joint stiffness or aging-related mobility issues. 2. K9 Belly Bliss – This digestive support formula addresses itchy skin, allergies, and digestive discomfort by improving gut health. With ingredients designed to repair the gut wall, it’s a go-to solution for dogs with chronic digestive issues. 3. Fresh Breathies and ProDenta – For improved oral health, these dental health chews and powders reduce plaque, tartar, and bad breath, promoting fresh breath and healthy teeth in dogs of all ages.
Contact info
1209 Orange St, 19801, Wilmington, United States
- 855-207-7351
- support@puplabsusa.com
- puplabs.com
4.0
Great
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pup Labs
Hello Crag,
We’re so sorry to hear you’re feeling disappointed—we completely understand your concern. 🐾💛
It looks like you were enrolled in a subscription upon checkout, and due to the inconvenience, we have canceled the subscription and issued a 50% refund for that order.
We would like to inform you that we’ve also reached out via phone and email to review your order and discuss your refund. We’d like to make sure everything is fully resolved for you.
Please contact our Customer Care team at 855-207-7351, and kindly provide the name and email associated with your account so we can locate your information and assist you as quickly as possible. We’re here to help ensure this is handled properly for you.
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Cindy,
Thank you so much for sharing! We’re glad to hear your issue was resolved quickly and that you were satisfied with the return options. 🐾💛
We truly appreciate you taking the time to leave your feedback!
— Pup Labs Customer Care 🐾
Their teeth are so much cleaner since…
Their teeth are so much cleaner since using this and the vet even commented on how impressed she was!
7 April 2026
Reply from Pup Labs
Hello Rachelle,
Thank you so much for sharing! We’re thrilled to hear your pups’ teeth are so much better! 🐾💛
We truly appreciate you giving us the opportunity to support their health and happiness.
— Pup Labs Customer Care 🐾
Amazing results with my older shepherd…
Amazing results with my older shepherd who is 9. We went from supporting him to go up and down steps to seeing him walk freely and occasionally run. This product lives up to its claims. Thank you for the gift of a happy Outlaw again!
7 April 2026
Reply from Pup Labs
Hello Linda,
Thank you so much for sharing! We’re thrilled to hear that your shepherd, is walking and even running again—that’s amazing news! 🐾💛
It means so much to us to know the product is making a real difference and helping bring back his happiness. We truly appreciate you giving us the opportunity to support him!
— Pup Labs Customer Care 🐾
Great products, Jonathan is a wonderful asset to the company!!
I have been using Freedom Joint Drops for 3 months now and my soon to be 13 year old Lab has responded well! He is jumping more and as high as he used to. I understand that age is a factor but I am very impressed with the products! Jonathan called this morning and I must say he was absolutely wonderful!! Jonathan is very professional, knowledgeable, kind and Loves helping pets and his customers!! Very efficient for my reorder and hopefully many more reorders to keep my baby healthy!! Great job Jonathan
7 April 2026
Unprompted review
Reply from Pup Labs
Hello Michele,
Thank you so much for sharing your experience! We’re thrilled to hear that the Freedom Joint Drops have made such a positive difference for your Lab and that he’s jumping and moving with more ease—what wonderful news! 🐾💛
We’re also so happy to hear your kind words about Jonathan. He’ll be thrilled to know his professionalism, knowledge, and love for helping pets made such an impact. We truly appreciate your continued trust and look forward to supporting your pup’s health for many more reorders!
— Pup Labs Customer Care 🐾
Personnel was very knowledgeable and…
Personnel was very knowledgeable and very professional. Explained everything in detail what would be beneficial for help with my dogs health. Hopefully the products help. Will know in 90 days and if it is successful , i will be ordering more. Thank u for the opportunity to try it.
7 April 2026
Reply from Pup Labs
Hello Patricia,
Thank you so much for sharing your experience! We’re thrilled to hear that our team were knowledgeable, professional, and able to clearly explain how to support your pup’s health. 🐾💛
We hope the products work wonderfully for your dogs, and we truly appreciate you giving us the opportunity to help. We look forward to supporting you again in the future!
— Pup Labs Customer Care 🐾
The smoothe is awesome
The smoothe is awesome. Started using it and all the itching stopped.
7 April 2026
Reply from Pup Labs
Hello Tammy,
Thank you so much for sharing! We’re thrilled to hear the K9-Soothe is working so well and that your pup’s itching has stopped—that’s amazing news! 🐾💛
We truly appreciate you taking the time to share your experience.
— Pup Labs Customer Care 🐾
Given time to see if it works
Given time to see if it works, and it has done well. Our dog is doing good. His coat, which used to be bristly, is now getting softer, his poops don’t take him as long, and He’s more playful. You can see white in his eyes instead of red. He was a rescue, so I know his system was messed up. This seems to be a great product. Thank you
7 April 2026
Reply from Pup Labs
Hello Terry,
Thank you so much for sharing your experience! We’re thrilled to hear that, with time, you’re seeing such wonderful improvements in your pup. That’s truly amazing, especially for a rescue. 🐾💛
It means so much to us that you’ve given the product a chance and are seeing positive results. We truly appreciate you taking the time to share this!
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Robert,
We’re so sorry for the frustration this has caused—that’s definitely not the experience we want for you. 🐾💛
Due to the inconvenience, your subscription has now been canceled, ensuring no further charges or shipments will occur, as well as canceled and refunded last order. We would like to inform you that we’ve also reached out via phone and email to confirm everything is fully updated.
If you need any additional assistance or would like confirmation, please contact our Customer Care team at 855-207-7351. We truly appreciate your feedback and the opportunity to make this right.
— Pup Labs Customer Care 🐾
Pup Labs seems to truly care by…
Pup Labs seems to truly care by reaching out asking questions about my little dog Gabriel offering advice if I need it with his issues, and I haven't even received my order yet. Now days, that means something. I UNDERSTAND IT'S A BUSINESS AND IT HELPS TO SELL THEIR PRODUCTS IN WHICH I NEED; HOWEVER, I DON'T EVEN GET THAT KIND OF CALLS OR ATTENTION FROM MY OWN VET IN WHICH THEY COULD SELL PRODUCTS TO ME IN THE SAME WAY. I NEED THE PRODUCTS FROM SOMEONE, PLUS THE ADVICE.
6 April 2026
Reply from Pup Labs
Hello Phillis,
Thank you so much for sharing your experience—it truly means a lot to us. 🐾💛
We’re so glad to hear that you felt supported and cared for, especially when it comes to Gabriel. Taking the time to listen, ask questions, and offer guidance is something we truly believe in, and it’s wonderful to know that it came through to you.
We’re grateful for the opportunity to support both you and your pup, and we hope you’re pleased with your products once they arrive!
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Karen,
Thank you so much for sharing! We’re glad to hear you had a nice experience with our support team. 🐾💛
We’re also hopeful that the product will help Andy and Tammy, and we truly appreciate you giving us the opportunity to support their health.
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Sharon,
We’re truly sorry to hear that the product didn’t work for your pup and that she is scratching even more. 🐾💛
Due to the inconvenience, we have canceled your subscription and refunded 50% of your last order. We would like to inform you that after our brief converstaion, we’ve also reached out via email to review your order and discuss the best way to support you and your dog.
Please contact our Customer Care team at 855-207-7351, and kindly provide the name and email associated with your account so we can assist you as quickly as possible. We truly appreciate your feedback and the opportunity to help.
— Pup Labs Customer Care 🐾
Companies are companies
Companies are companies. It’s the individual that makes the experience and Nick did an incredible job. I am not a fan of having to wade thru the video ads on fb but I wanted to try and help my beloved Darrell so after 3 attempts I made it thru. I was t wild about the rep phone call but I figured if I could learn something ok. Nick was professional informative and kind. He is exceptional and I believe the reason I made an additional order. Now the spotlight is on yr company and product. They better help my Darrell!😂
6 April 2026
Reply from Pup Labs
Hello Meredith,
Thank you so much for sharing your experience! We’re so glad you stuck with it and gave us a chance—we completely understand your feelings about the process, and we truly appreciate your honesty. 🐾💛
It’s wonderful to hear that Nick made such a positive impact. We’ll be sure to pass along your kind words—he’ll be thrilled to know he helped make your experience a great one!
Now we’re cheering right alongside you for Darrell! 😂 We truly hope the products make a positive difference for him, and we’re grateful for the opportunity to support his health and happiness.
— Pup Labs Customer Care 🐾
Everything went great
Everything went great. The representative asked questions about my dogs and then went over what I need to do to help keep them healthy. She went over several products they recommend. I wish I could afford to get everything but I’m just not able to. She was very nice and no high pressure to buy. She explained the importance of all the products and let me know that I could call or text her anytime if I had any questions or concerns. I haven’t received the products I did order yet so I’m unable to review that at this time.
6 April 2026
Reply from Pup Labs
Hi Claudia,
Thank you so much for sharing your experience! We’re so glad to hear everything went smoothly and that our representative took the time to understand your dogs’ needs and provide thoughtful guidance. 🐾💛
We completely understand that budget is an important factor, and we’re happy to hear you felt no pressure—just support and care. That’s exactly the experience we strive to provide.
We hope you’re pleased with the products once they arrive, and we truly appreciate you giving us the opportunity to support your pups’ health!
— Pup Labs Customer Care 🐾
Refused first order if 3 cans
Refused first order if 3 cans. Immediately got notice for 2 cans & that one went through. Received 5 different phone numbers to call back which doesn't make since. Now I'm thinking you may be a scam & won't get this refunded correctly or be honest about your offer. I'm now being charged for 2 orders.
6 April 2026
Reply from Pup Labs
Hello Willie,
We’re so sorry for the confusion and frustration this has caused—we completely understand how this situation would be concerning. 🐾💛
It sounds like there may have been an issue with how the orders were processed, and we want to make sure everything is reviewed and corrected for you. Due to the inconvenience, we’d like to make this right, we have canceled the subscription and refunded 50% of your recent subscription order. We would also, like to inform you that we’ve reached out via phone and email to assist you directly and clarify your orders and charges.
Please contact our Customer Care team at 855-207-7351, so we can resolve this as quickly as possible.
Thank you for bringing this to our attention—we truly appreciate the opportunity to fix this for you.
— Pup Labs Customer Care 🐾
It WORK..
Cause its helping my corgi feeling great and go do poopy very day..plus they have more energy .
6 April 2026
Reply from Pup Labs
Hello Jose,
Thank you so much for sharing! We’re thrilled to hear it’s working and that your corgi is feeling great, staying regular, and has more energy—that’s amazing news! 🐾💛
We truly appreciate you taking the time to share your experience.
— Pup Labs Customer Care 🐾
orders are easy and product is great
6 April 2026
Reply from Pup Labs
Hello Louie,
Thank you so much for sharing! We’re thrilled to hear that ordering is easy and that you’re loving the product—that’s wonderful to hear! 🐾💛
We truly appreciate you taking the time to leave your feedback.
— Pup Labs Customer Care 🐾
Dealing with my dog issues.…
Samantha was very good at explaining what I needed to do to help my dog. Hopefully this works because I've tried so many other things.
6 April 2026
Reply from Pup Labs
Hello Preston,
Thank you so much for sharing! We’re thrilled to hear that Samantha was able to clearly explain what’s needed to help your pup. 🐾💛
We truly hope the product works well for your dog and appreciate you giving us the opportunity to support you after all your previous attempts.
— Pup Labs Customer Care 🐾
Product seems to be effective enough…
Product seems to be effective enough that I've continued ordering it. I'm not too keen on their website video sales pitch.
9 October 2025
Reply from Pup Labs
Hello Nicholas,
Thank you so much for sharing! We’re glad to hear the product has been effective enough for you to continue ordering. 🐾💛
We also appreciate your feedback regarding the website video—your input helps us improve the experience for all of our customers.
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hey Lisa,
Thank you so much for sharing! We’re thrilled to hear that our team was friendly and helpful—it means a lot to us. 🐾💛
We truly appreciate you taking the time to leave your feedback!
— Pup Labs Customer Care 🐾
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.