The dental product has been great. Just beginning the Freedom Drops and chews and am encouraged. The assistance call following up my purchase was surprisingly helpful. After the repetitive lengthy and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Thank you for the personal professional care - and making us and our dogs feel like part of your family. And Samantha is great - she deserves a raise. She was so patient and helpful during our phone... See more
Company replied
This company has created some amazing products for dogs. One of our Aussies had a ton of ear infections, skin issues, and hot spots, and there were many trips to the vet to try and fix these with meds... See more
Company replied
Company details
Written by the company
Pup Labs is a leading brand dedicated to improving dog health with high-quality, natural, and lab-tested supplements and treats, specially formulated to support joint health, digestion, dental hygiene, and stress relief. With veterinarian-approved ingredients, Pup Labs offers products that address common issues in dogs, ensuring they lead healthier and happier lives. Pup Labs products are crafted from human-grade, all-natural ingredients without any fillers, preservatives, or artificial additives. Each supplement is backed by science and rigorously tested to ensure quality and safety, offering a 180-day satisfaction guarantee. With a commitment to dog wellness, Pup Labs stands out as a trusted choice for dog owners seeking reliable, effective health solutions for their pets. For a full selection of products and to learn more about Pup Labs’ approach to pet health, visit puplabs.com. Popular Pup Labs Products: 1. Freedom Joint Drops and Chews – Specially formulated to promote joint function and mobility in dogs, these supplements support an active lifestyle by easing joint discomfort. Perfect for dogs experiencing joint stiffness or aging-related mobility issues. 2. K9 Belly Bliss – This digestive support formula addresses itchy skin, allergies, and digestive discomfort by improving gut health. With ingredients designed to repair the gut wall, it’s a go-to solution for dogs with chronic digestive issues. 3. Fresh Breathies and ProDenta – For improved oral health, these dental health chews and powders reduce plaque, tartar, and bad breath, promoting fresh breath and healthy teeth in dogs of all ages.
Contact info
1209 Orange St, 19801, Wilmington, United States
- 855-207-7351
- support@puplabsusa.com
- puplabs.com
4.0
Great
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pup Labs products came in a timely…
Pup Labs products came in a timely manner, their customer service is excellent!
5 April 2026
Reply from Pup Labs
Hello Edward,
Thank you so much for your kind words! We’re thrilled to hear your order arrived on time and that you had a great experience with our customer service—that truly means a lot to us. 🐾💛
We appreciate you taking the time to share your feedback!
— Pup Labs Customer Care 🐾
Timely delivery
9 April 2026
Reply from Pup Labs
Hello Stacy,
Thank you so much for your feedback! We’re glad to hear your order arrived in a timely manner—that’s exactly what we strive for. 🐾💛
We truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
Well I have only one dog use it out of…
Well I have only one dog use it out of four dogs sometimes he misses but idk I don’t think I’ll get any more I thought it would help out a lot but no thank u anyways
9 April 2026
Reply from Pup Labs
Hello,
We’re sorry to hear it didn’t meet your expectations—that’s definitely disappointing, especially when you were hoping for better results across your dogs. 🐾💛
We understand that consistency can be a factor, but we also respect your decision and truly appreciate you giving it a try.
If you’d like, we’re here to help review your experience or explore any options available to you. Please feel free to contact our Customer Care team at 855-207-7351.
Thank you again for your honesty and for giving Pup Labs a chance.
— Pup Labs Customer Care 🐾
I called numerous times to insure that…
I called numerous times to insure that my PayPal was used and not my bank account. I tried to cancel order and try to have correcto payment issued but was assured that PayPal was authorized and not my banking information. Puplabs refused to cancel order and said that I had to wait to receive product, return product, and then order could be refunded and the repurchased . I insisted on keeping product because I wanted to purchase it, I just needed the CORRECT method of to be charge. Puplabs said that I had to pay return shipping and handling if I wanted a full refund or the alternative is a issue gift card issued to me for Puplabs products or discounted product. Why should I pay for cost of return product when the same product is to mailed out to me. Puplabs I am very disappointed in how my order was processed and in how no associate, not even the specialist on duty, could not assist in a quick solution but made if difficult to cancel, and now I have to pay the cost for something I tried to avoid. I am going to pay for the return cost but no longer wish to use product or conduct business with Puplabs in the future, seeing in how much of an issue first order was.
Also marketing on Instagram and website are very misleading. They didn’t even issue free gift with purchases until I called in because order didn’t indicate free product. Also had to cancel subscription when I made a single purchase for discounted offer and was enrolled by Puplabs in subscription program. Bad business. I screenshot the offer because offer seemed to good to be true and as it was.
Now I’m waiting for just Puplabs to issue return instructions and see how much the cost of returning shipping cost is. Ughhh…
7 April 2026
Reply from Pup Labs
Hello Monique,
We’re truly sorry for the experience you’ve had—this sounds incredibly frustrating, and we completely understand why you’re upset.
To make this right, we want to let you know that your order has been fully refunded, with no need to return, we also want to review your case in full and work toward a proper resolution, including the payment method issue, return process, and any associated costs. We’ve reached out by phone and email to connect with you directly and move this forward as quickly as possible.
Please contact our Customer Care team at 855-207-7351 so we can prioritize your case, provide your return instructions, and ensure everything is handled appropriately.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
— Pup Labs Customer Care 🐾
Thorough Instructions
Melinda was very thorough explaining the directions and inquiring about my dog. She seemed genuine and wanted the best for my little guy.
8 April 2026
Reply from Pup Labs
Hello Elizabeth,
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear Melinda was thorough, genuine, and truly focused on what’s best for your pup—that means a lot to us. 🐾💛
We’ll be sure to pass along your kind words to her—she’ll really appreciate it!
Thank you again for taking the time to share your experience!
— Pup Labs Customer Care 🐾
Very helpful and knowledgeable about…
Very helpful and knowledgeable about protecting my dog. Product arrived pretty quickly.
8 April 2026
Reply from Pup Labs
Hello Becky,
Thank you so much for your kind feedback! We’re really glad to hear our team was helpful and knowledgeable, and that your order arrived quickly—that’s exactly the experience we aim to provide. 🐾💛
We truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
So far no good but we are giving this…
So far no good but we are giving this more time. No notice at all as yet.
7 April 2026
Reply from Pup Labs
Hello Scott,
Thank you for your honesty—we completely understand how frustrating it can be not to see results yet. 🐾💛
Some pets do take a bit longer to show noticeable improvement, especially depending on their starting condition. We encourage you to continue consistent use, as benefits often build gradually over time.
That being said, we truly want this to work for you, we have reached out via phone and email to assist with a resolution. If you don’t begin to see progress or have any concerns, please contact our Customer Care team at 855-207-7351—we’re here to help and explore options with you.
We appreciate you giving it more time and taking the time to share your experience.
— Pup Labs Customer Care 🐾
Very hopeful that the teeth cleaning powder
Pup lab has made me feel very cared for with a responsive staff and company outreach to brief me on use of the teeth cleaning powder ProDenta. However during that conversation I was encouraged to add another product to our mealtime routine. I ended up with two bags of the second product for gut health, something we were already taking care of. I contacted Pup Labs and today a representative called to tell me that she would replace the gut health product with an additional 2 bags of ProDenta free of charge. It’s only been a few days of using the ProDenta so I can’t speak to the effectiveness of the teeth powder yet. My 12 year old golden doodle had to have his teeth cleaned at 2 years old and again at 6 or 7. The vet was again recommending a cleaning but I hate the thought of putting my dog under anesthesia at this point in his life. So I’m hopeful about ProDenta…he eats it and it smells pleasant and it’s way better than the alternative!
6 April 2026
Reply from Pup Labs
Hello Grace,
Thank you so much for sharing this thoughtful feedback—we truly appreciate your honesty and your kind words about our team. 🐾💛
We’re really glad you felt cared for and supported, but we’re sorry for the confusion around the additional product and the delay in getting a response about your exchange request. We completely understand wanting to stick with what works best for your pup—especially with a 22-year-old golden doodle who already has a routine that’s working well.
We’d be happy to help make this right. Please contact our Customer Care team at 855-207-7351 so we can assist with the return and exchange for the teeth powder and walk you through the process.
We’re also glad you’re feeling hopeful about the dental powder and encourage you to continue consistent use, as results often build over time.
Thank you again for your patience and for giving us the opportunity to help resolve this for you.
— Pup Labs Customer Care 🐾
I appreciated a follow-up call which…
I appreciated a follow-up call which was very friendly and informative. I am hoping the product will perform as advertised because our 8 yr old Maltese has horrible breath with poor teeth quality and is a very picky eater.
15 April 2026
Unprompted review
Reply from Pup Labs
Hello Ken,
Thank you so much for sharing this! We’re really glad to hear the follow-up call was friendly and informative—that means a lot to us. 🐾💛
We completely understand your concerns, especially with a picky eater and existing dental issues. Since you’re just getting started, we encourage you to use the product consistently, as improvements in breath and overall dental health often build gradually over time.
We’re hopeful you’ll start to see positive changes with your Maltese, and we’d love to hear how things progress. If you ever have questions along the way, please contact our Customer Care team at 855-207-7351—we’re here to help!
— Pup Labs Customer Care 🐾
Pup Labs auto ships my dogs…
Pup Labs auto ships my dogs supplements. I like both products Dr Randy Aronson recommended. Dog Tooth Powder and Tummy Essentials. All dogs will have dog breath but ours is not as bad due to this wonderful natural product. He has minimum tartar build up since we’ve been using it. When we adopted him last April he had tartar on his teeth, now it’s gone. He eats healthy food and I give him Tummy Essentials so he never has gastrointestinal problems. I love the Pup Labs products and I have known Dr Aronson since he opened a clinic in Green Valley which is the Animal Care Center now. If I lived in Tucson he would be our vet! Thank you for such great products Dr A.
8 April 2026
Reply from Pup Labs
Hello Pam,
Thank you so much for sharing this wonderful and detailed feedback! 🐾💛
We’re truly happy to hear your dogs are doing so well on the Prodenta and Tummy Essentials—and especially that you’ve seen such a positive change. That’s amazing progress, and it’s great to hear he’s staying comfortable with no gastrointestinal issues as well.
We also really appreciate you sharing your long-standing trust in Dr. Randy and your experience with his care—it means a lot to hear such thoughtful support behind your journey with Pup Labs.
Thank you again for being part of the Pup Labs family and for taking the time to share your experience!
— Pup Labs Customer Care 🐾
They worked with me
I was unable to get the product every month they put a hold on my orders till September
The ear drops work great on my dog but I have plenty till September
Thank you so much
8 April 2026
Reply from Pup Labs
Hello Terri,
Thank you so much for sharing this! We’re really glad we were able to work with you and adjust your shipments to better fit your needs—that’s exactly what we’re here for. 🐾💛
It’s wonderful to hear the ear drops are working great for your dog, and we’re happy you’re all set until September.
We truly appreciate your kind words and your trust in us!
— Pup Labs Customer Care 🐾
I received more than what I ordered
I received more than what I ordered. I’m using the product now. It seems to be working but time motel we just started for five days in.
8 April 2026
Reply from Pup Labs
Hello Rose,
Thank you so much for sharing this update—we really appreciate it! 🐾💛
We’re glad to hear you’ve started using the product and that it seems to be going well so far, even though it’s still very early in the process at just five days in. Many pets need a bit more time before more noticeable changes can be seen, so we encourage you to continue consistent use and monitor progress over the next few weeks.
We’re also sorry for the confusion around receiving more than you ordered—that’s something we’d be happy to look into if needed. Please contact our Customer Care Team at 855-207-7351 to get further assistance.
We truly appreciate your patience and you taking the time to share your experience!
— Pup Labs Customer Care 🐾
So far going great
So far going great. The drops odorless and tasteless. Chewy eats his food like always.We are only on the 4th dose. Send an update when they start making him move more.bThank you so much!
7 April 2026
Reply from Pup Labs
Hello Gilda,
Thank you so much for the update! We’re really glad to hear things are going great so far and that Chewy is enjoying his food just like usual—that’s a great start. 🐾💛
Since you’re still early in the process, we encourage you to keep using the drops consistently, as many pups begin showing more noticeable mobility improvements with continued use. We’d love to hear how Chewy progresses, so please keep us posted!
We truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
Samantha was so warm and friendly
Samantha was so warm and friendly. she gave very clear instructions and set honest expectations. also she said she would be available info ever needed her.
2 April 2026
Reply from Pup Labs
Hello Fran,
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear Samantha made such a positive impression—her warmth, clear guidance, and honesty are exactly what we strive for. 🐾💛
We’ll be sure to pass along your kind words to her—she’ll truly appreciate it!
Thank you again for taking the time to share your experience!
— Pup Labs Customer Care 🐾
3 months on product no change in health
Pet has been on the product for 3 months and still don't see any change..
Also I required to end subscription and I keep getting billed for it getting billed for transactions that are not approved NOT OK
5 January 2026
Unprompted review
Reply from Pup Labs
Hello Lj,
We’re truly sorry to hear this—both that you haven’t seen the results you were hoping for after 3 months and that you’ve continued to be billed. We completely understand how frustrating and concerning that is, and we sincerely apologize.
Your subscription has now been canceled, so no further shipments or charges will occur. We’ve also refunded 50% of your last order and reached out by phone and email to ensure everything is fully addressed on your account.
We’d really like the opportunity to make this right for you. Please contact our Customer Care team at 855-207-7351 so we can review the charges and discuss refund options. We’re here to help and ensure this is properly resolved.
— Pup Labs Customer Care 🐾
Great product.
They send a great product.
I didn't know I subscribed to a bottle every month. This is a wonderful product but I have this little ity bity dog.
I did give one bottle away because I love the product. My dog loves the product
7 April 2026
Reply from Pup Labs
Hello Laurie,
Thank you so much for your kind words—we’re really glad to hear you and your pup love the product! 🐾💛
We completely understand that a monthly shipment can be too much, especially for a smaller pup. That’s definitely something we want to make easy for you to manage.
Your subscription has now been canceled, so no further shipments or charges will occur. We’ve also reached out by phone and email to make sure everything is fully taken care of.
If you ever decide to reorder, we’d be happy to help you find a schedule that better fits your needs. And if you have any questions at all, please contact our Customer Care team at 855-207-7351—we’re here to help.
— Pup Labs Customer Care 🐾
Don't know if it is helping, but the process to order was easy
The ordering process and shipping updates were great. the delivery was quick. Unfortunately it is too soon to tell if this will be the answer to my pups ear issues. I will update once I give it enough time.
5 April 2026
Reply from Pup Labs
Hello Stephanie,
Thank you so much for sharing your experience! We’re really glad to hear the ordering process, shipping updates, and delivery all went smoothly—that’s exactly what we aim for. 🐾💛
We completely understand that it’s still early, and it can take a little time to see noticeable results with ear support products. We encourage you to continue using it consistently, as improvements often build gradually.
We truly appreciate your patience and would love to hear your update once you’ve had more time to evaluate. Thanks again for taking the time to share!
— Pup Labs Customer Care 🐾
Great customer service
Great customer service. If you have a question they get right back to you. I just got my product so haven't had it long enough to know how it works yet but my dogs love it. Will update later
7 April 2026
Reply from Pup Labs
Hello Roger,
We’re truly sorry for the frustration you’ve experienced—that’s definitely not the experience we want for you. We understand how upsetting it is to try to cancel and run into errors, especially when you didn’t intend to have a subscription.
Your subscription has now been canceled, so no further shipments or charges will occur.
If you have any questions or would like confirmation details, please contact our Customer Care team at 855-207-7351—we’re here to help and make this right.
— Pup Labs Customer Care 🐾
I'm so happy that I switched to PUP LABS!!
My dog has responded well with the products, K9 Ear Clear and the Anti Itch Spray. He's not totally cleared up, but we do have positive progress. I appreciate their customer service SO MUCH! Very helpful with quick responses.
7 April 2026
Reply from Pup Labs
Hello Sandra,
Thank you so much for sharing this wonderful update! We’re thrilled to hear your dog is making positive progress with K9 Ear Clear and the K9- Soothe—that’s great news. 🐾💛
We’re also so glad our customer service has been helpful and responsive for you—that truly means a lot to us. We encourage you to keep using the products consistently, as continued use often helps support even more improvement over time.
We really appreciate you trusting Pup Labs with your pup’s care and taking the time to share your experience!
— Pup Labs Customer Care 🐾
Attentive and confident consultant…
Attentive and confident consultant explained the protocol to make sure the product works as expected.
6 April 2026
Reply from Pup Labs
Hello Claudio,
Thank you so much for your feedback! We’re really glad to hear the consultant was attentive and confident, and that they clearly explained the protocol to help you get the best results. 🐾💛
We truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.