Pupnaps Reviews 

414
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Ordered 2 bed 45 DAYS AGO I have finally received one but not the second one. I am now getting no reply from customer services. I ORDERED TWO BEDS AT THE SAME TIME. WHY HAVE I ONLY R... See more

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Rated 4 out of 5 stars

We just recently purchased the ramp for our dog Milly She is 121/2 years old so she could access our bed. She has struggled with it as she found it slippery so we have had to add some wooden dowel... See more

Company replied

Rated 4 out of 5 stars

Update on previous review. Received bed a couple of weeks back, great quality and our dog loves it! Washes well too. Would recommend! Although now resolved, our criticism is getting the email from pu... See more

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Rated 5 out of 5 stars

Super customer service, fantastic product. My dogs love their cozy donut beds. Fluffy, snuggly, thick cushions and best of all, the only company I found that had removable covers for washing. One arri... See more

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3.3

Average

TrustScore 3.5 out of 5

414 reviews

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3.3

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(414)

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Rated 5 out of 5 stars

Friendly service

Friendly service, great products.

12 June 2022
Unprompted review
Pupnaps logo

Reply from Pupnaps

Hi there,
It is great to hear that you are not only satisfied with our products, but also the quality of our service!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Beds and furniture protectors

We have purchased two dog beds an extra large and a small. Both dogs love them. Now I just recently received the furniture protectors. They are so much nicer than an old sheet. Would definitely recommend to anyone.

9 June 2022
Unprompted review
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Reply from Pupnaps

Hi Christine,
It is so good to hear that your pups love their Pet Calming Beds, and that you're happy with the Furniture Protectors too!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Ramp

Received my order within a couple of days. The ramp was easy to set up and within 2 days my 13yr old Vern was using it to get himself up onto the bed. He is still a work in progress to use it getting off the bed without jumping down. The ramp was a great success compared to the steps which weren't.

9 June 2022
Unprompted review
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Reply from Pupnaps

Hi Robert and Joanne,
Yay! We are so happy to hear that our ramp has been able to help Vern onto the bed. Hopefully with a little more practice, he will no longer be jumping down!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Great product and quick delivery

8 June 2022
Unprompted review
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Reply from Pupnaps

Hi Liz,
We are so happy that you are not only satisfied with our product, but our speedy delivery too!
Warm regards,
The Pupnaps team x

Rated 4 out of 5 stars

Beautiful looking and very cosy

Beautiful looking and very cosy, say our beagle and Frenchie!

7 June 2022
Unprompted review
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Reply from Pupnaps

Hi Katy,
We love that your beagle and frenchie think our beds are cosy - their feedback is very much appreciated!
Warm regards,
The Pupnaps teamx x

Rated 5 out of 5 stars

Your order arrives assembled

Your order arrives assembled, a quick shake and your furry mates do the rest. Instant relaxed dog! You can then take as many ‘cuteness overload’ photos as you like!
And the speed from ordering to arriving is amazing.
Well done Pupnaps

3 June 2022
Unprompted review
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Reply from Pupnaps

Hi Sally,
Yay! We are so happpy to hear that your pup is loving their bed, and that you have been able to take some cute photos in it!
We also love that you were satisfied with the speed of our delivery.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

JJ loves it

Delivered in 2 days. This is my second pupnaps bed and my dog just loves it. Curls up and buries his head under the soft rim.

2 June 2022
Unprompted review
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Reply from Pupnaps

Hi Andrew,
It is so great to hear that your bed arrived so fast, and that your pup loves snuggling into it!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Dog Ramp

Great fast service by Pupnaps. We brought our dog a ramp as he daily jumps on furniture and our bed. The impact every time he lands will be detrimental to him in the long run. We are still training him to use it. Very happy with the product. It is well made.

2 June 2022
Unprompted review
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Reply from Pupnaps

Hi Denise,
It is so great to hear that our ramp has been able to help your pup by providing a safe way for him to get around!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Scooby Doo

From ordering on line to receiving to our front door was no long waits for it to arrive , size is very generous & great size for our dog and his human brothers to lie down on together, Quilty is great and very comfortable to sit or lie down on . And we love the design as our son is a mad Scooby Doo fan , so it was a no brainer to get the Scooby design .

1 June 2022
Unprompted review
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Reply from Pupnaps

Hi Mel,
We are thrilled to hear that you are a fan of our Scooby Doo Beds, and that your pup and his brothers are loving it too!
Thanks so much for providing your feedback, we love to hear it!
Warm regards,
The Pupnaps team x

Rated 3 out of 5 stars

Ok quality but Found the bed quite hard…

Ok quality but Found the bed quite hard and not very soft, my dog finds it hard to get comfortable in it and most of the times moves to another. We have purchased similar bed elsewhere and found other products much softer and comfortable

1 June 2022
Unprompted review
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Reply from Pupnaps

Hi Yunna,
We are so sorry to hear that your pups have found their bed to be harder than expected. As customer satisfaction is really important to us, we strive to ensure our customers are satisfied with their purchase.
I will be reaching out shortly to help resolve this matter, so keep an eye out on your emails!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Aussie Bulldog Bax is off the couch!

Aussie Bulldog Bax is off the couch!
6 year old Aussie Bulldog Baxter was getting into a bad habit of sneaking onto the couch to sleep in the middle of the night. We upgraded his bed to a pup naps bamboo bed and he absolutely loves it - no more pushing him off the couch.

31 May 2022
Unprompted review
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Reply from Pupnaps

Hi Rachel,
Yay! We are so happy that our Bamboo Bed has been able to get Bax off the couch and provide him with a safe space to relax.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Fantastic Product Excellent Service

My Japanese Spitz is loving her new pink calming bed and so am I. My buying experience was fast and efficient. Originally I ordered an XL, however it was too big. I exchanged it to a medium and the whole process was easy and happened within a short time. Thank you!

30 May 2022
Unprompted review
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Reply from Pupnaps

Hi Katerina,
We love hearing that your pup loves her new calming bed and that you were satisfied with the ease of our exchange process!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Great service

Great service, arrived within a week and Doc loves it! Good work guys! If I could’ve put a photo up I would’ve he was straight in there! Haha

29 May 2022
Unprompted review
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Reply from Pupnaps

Hi Gav,
We are so glad that Doc loves his new bed and that you were satisfied with our service!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Furniture Protector Cover

Furniture Protector Cover. I love this product! Our two little Maltese Shi Tzu love it as well. Fits perfectly on the lounge and looks neat. Thank you!

27 May 2022
Unprompted review
Pupnaps logo

Reply from Pupnaps

Hi Ann,
We are thrilled to hear that both you and your pup are loving your new Furniture Protector!
Thanks so much for providing your kind feedback, we really appreciate it.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Pupnaps Calming Bed

What a great product! I highly recommend the calming bed. My whippet Charlie loves it and snuggles into it happily. My cat also loves it and takes every opportunity to snuggle into it! The bed arrived within 5 days of ordering. It is a high quality product. Thank you Pupnaps.

26 May 2022
Unprompted review
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Reply from Pupnaps

Hi Claudia,
We are so happy that your fur babies are loving their Calming Bed, and that you were satisfied with the speedy delivery!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Happy with the furniture cover

My pups have a bed each which they love. Since they all like being up on the lounge we just got the furniture protector lounge cover. Unfortunately the pups haven’t got too much of a try yet as our cat has claimed it! She loves it and it’s great since it’s keeping the lounge free of her fur. Love the pupnaps design - very happy. The service has been great, quick delivery too.

25 May 2022
Unprompted review
Pupnaps logo

Reply from Pupnaps

Hi Ruth,
We are thrilled to hear that your pups love their beds, and your cat loves the furniture protector - hopefully she is kind enough to let your pups have a try soon!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Awesome beds.

I’m super happy with these beds and more importantly, so are my two fur babies. I bought 2 grey and one pink in medium for my two Maltese Shihtzu’s and whilst I found the pink slightly less firm and thick than the grey - my dogs love them and are always lying in one of them. Also really impressed with the customer service and quick responses to my queries. I’d highly recommend!!

25 May 2022
Unprompted review
Pupnaps logo

Reply from Pupnaps

Hi Karen,
We are so glad that your pups both love their beds and that you were impressed by our customer service!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Our greyhound loves her Pupnaps calming…

Our greyhound loves her Pupnaps calming bed so much we bought her a second one. Very good quality and comfortable.

25 May 2022
Unprompted review
Pupnaps logo

Reply from Pupnaps

Hi Dylan,
Yay! We love hearing that our beds have been able to provide your greyhound with the comfort she deserves.
Thanks so much for providing your kind feedback, we really appreciate it!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Warm and comfy

My 12 year old groodle is loving his warm and comfortable bed, it cuddles his body and he finds it easier to get up from over a mat on the floor. Thank you

21 May 2022
Unprompted review
Pupnaps logo

Reply from Pupnaps

Hi Jodie,
We're thrilled that your pup loves snuggling into his bed and that it has made his life a little easier! :)
Kind regards,
The Pupnaps team x

Rated 4 out of 5 stars

I recently had a zipper stop closing in…

I recently had a zipper stop closing in the cover. This was swiftly replaced with a new cover. I had bought the tough wear but It was replaced at my request with bamboo. My old dog loves it. The pup tried to get in as well. Very happy no complaints

20 May 2022
Unprompted review
Pupnaps logo

Reply from Pupnaps

Hi Sandra,
We are so happy to hear that we were able to swiftly resolve your zipper issue, and that your pups are loving their new Bamboo Cover!
Warm regards,
The Pupnaps team x

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