While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Telecommunications service provider

Written by the company

Pure IP leads in enterprise voice with unmatched global reach, advanced migration expertise, and enterprise-grade security. Our fully redundant voice network ensures secure, high-quality service, even in complex regions. We specialize in seamless transitions, flexible billing, and integrations across platforms, systems, and applications.


Contact info

  • 89 Albert Embankment, SE1 7TP, London, United Kingdom

  • pure-ip.com

4.0

Great

TrustScore 4 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pure IP - honestly amazing

Pure-ip was able to resolve our wide-org issue within a matter of few days, the dev team were able to amend how the cloud faxes were received as per our request.

Honestly, it is the first time I've seen such a quick, well done change done in a such scale, just impressive.

Their responses are quick and they do deliver.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service and reliable product

We’ve been using Pure IP for our company phone system for many years, and honestly it’s been great. It just works. Very reliable, easy to manage, and it integrated right into our Microsoft Teams setup without any hassle.

8 April 2025
Unprompted review
Rated 1 out of 5 stars

AVOID - data breach

AVOID

I can’t comment on the onboarding to pure-ip.com as when we took over a company they were already using them for SIP trunk services.

What I can comment on is pure-ip.com’s poor support. Not only did they breach GDPR by sharing our technical SIP infrastructure their support personnel “Jerry” refused to move my concerns onto his line manager.

AVOID

1 March 2022
Unprompted review
Rated 1 out of 5 stars

Not a fan

Not a fan, poor support and customer service whilst getting the system setup, system worked fine but bad taste left in the mouth.

3 March 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look