Not sure what to think of this company. I considered purchasing a kitten from them but did not - after I saw the EXACT SAME PICTURE of the cat I liked on another adoption site for $1,000 less. Exact... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So many people helped us bring our kitty home! kim was super amazing. great at communicating even when she wasn’t working! the breeder was also involved helping ease any concerns and answer any questi... See more
Communication is the only thing that I think could have been better, the buying process and customer service response times were great but almost always required me to reach out first. They gave us a... See more
Company replied
The people of purebred kittens help me find the perfect pure white Main Coon kitten. They were there every step of the way keeping me updated on my kitten from Ukraine. The people of Purebred Kittens... See more
Company replied
Company details
Written by the company
At Purebred Kitties, we connect you with carefully vetted breeders and manage the entire process from reservation to arrival so you can adopt with confidence, not uncertainty; we were built to solve the real problem of risky, confusing online kitten searches filled with fake listings and poor transparency, and once you reserve a kitten, we coordinate with the breeder, remove it from the market, and handle all logistics to ensure a smooth, secure rehoming—our mission is to make purebred kitten adoption safe, transparent, and reliable by working only with responsible breeders, providing a clear structured process, and managing everything from start to finish so you’re never left guessing and can bring your new companion home the right way.
Contact info
8 The Green Suite 26279, 19809, Dover, United States
- 877-227-3707
- connect@purebredkitties.com
- purebredkitties.com
3.9
Great
668 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Patience
They keep you informed in regarding your animal that you are adopting
10 November 2025
Unprompted review
Reply from Purebred Kitties
Hi Mary,
Thank you for your kind feedback. We’re glad to hear that you felt informed throughout your adoption journey — keeping families updated and supported every step of the way is something we truly value. We appreciate your trust and are so happy we could be part of welcoming your new kitten home.
Warmest regards,
Purebred Kitties Team
This seems like a total scam trying to keep my deposit on Ukraine likely sick cat
This seems like a total scam. The Maine Coon can I put on hold is coming from war zone / Ukraine. There are many 1 star reviews of sick cats that need huge vet bills or have died. The company just cuts and pastes a long response in English but doesn’t do anything.
I reserved a cat and asked the hard questions. I had to press then to admit the cat was coming from Ukraine. They said European partners at first. People in Delaware where they are located have to meet at a public place for the cats. You can’t even go to any sort of cattery or physical location.
When I clicked on the link they held themselves out as a “San Clemente Cattery” which is where I live. Not a matchmaking service of potentially sick cats coming from Ukraine.
When I said this wasn’t acceptable, only about an hour after making the reservation, they said my deposit was non refundable. Complete scam. Beware.
9 November 2025
Unprompted review
Reply from Purebred Kitties
Hi Ryan,
We are truly sorry to hear about your experience and the concerns you’ve raised. We understand how upsetting and frustrating this situation feels, especially when trust and transparency are at the heart of such an important decision. We want to clarify that Purebred Kitties is not a breeding facility but a licensed international adoption service that works with carefully vetted, health-certified breeders — including some based in Ukraine and other parts of Europe. Every kitten undergoes veterinary screening, vaccinations, and travel clearance prior to arrival.
That said, you absolutely deserve clear, honest communication at every step. We regret that you felt this information was not provided transparently from the beginning. Regarding your deposit, we would like to review your reservation in detail and determine what can be done to resolve this situation fairly.
Please contact us directly with your reservation details so we can look into your case immediately. We are committed to addressing your concerns with integrity and ensuring your experience is handled with the care and accountability you deserve.
Warm regards,
Purebred Kitties Team
These people are a total scam
These people are a total scam. Do not buy from them. Promise one thing then change after you pay the nonrefundable deposit
10 October 2025
Unprompted review
Reply from Purebred Kitties
Hello Michael! We’re sorry to hear you feel this way. Our goal is always to be transparent and provide a positive experience for every client. We’d like the opportunity to review your situation and address your concerns directly — our team will be reaching out to you.
All the team members were very helpful…
All the team members were very helpful and always right there to answer questions.
6 November 2025
Reply from Purebred Kitties
Hi Jennifer,
Thank you so much for your kind words. We’re delighted to hear that our team was attentive and helpful throughout your adoption journey. Providing support and clear communication every step of the way is something we truly value, and it’s wonderful to know that you felt cared for during the process. We truly appreciate your trust in us.
Warmest regards,
Purebred Kitties Team
Beware of what really goes on
My kitten arrived malnourished. Dirty with fleas, ringworm and literally filth. I have attempted to contact purebredkitties.com to make sure this doesn’t happen to anyone else and be compensated somehow but they feel they’ve done no wrong.
4 October 2025
Unprompted review
Reply from Purebred Kitties
Hi Roland,
We are truly sorry to hear about your experience and the condition in which your kitten arrived. This is not the standard we hold ourselves to, and your feedback is deeply concerning. The health and well-being of every kitten we place is our top priority, and we take reports like this very seriously.
We would like the opportunity to review your case in detail and ensure the situation is properly addressed. Please reach out to us again with your order information and any veterinary documentation you may have so we can escalate this to our senior care team for immediate review.
We understand how upsetting this must be and sincerely apologize for the distress this has caused. We are committed to resolving this appropriately and ensuring that every family — and every kitten — receives the level of care and quality they deserve.
Warm regards,
Purebred Kitties Team
Great communication and very helpful…
Great communication and very helpful with the whole process and made sure it went smoothly.
3 November 2025
Unprompted review
Reply from Purebred Kitties
Hi Brindisi,
Thank you so much for your kind feedback. We’re delighted to hear that our team’s communication and support made your adoption experience smooth and worry-free. Providing clear guidance and care throughout the process is always our priority, and we’re so glad it showed. We truly appreciate your trust and wish you and your new kitten all the happiness in the world.
Warmest regards,
Purebred Kitties Team
I had been looking for a Maine coon for…
I had been looking for a Maine coon for quite some time. Trying to find one to adopt in my state seemed almost impossible. I decided to check out pure bred kitties. I read all that I could on their site to find out about the process.
I found the cat I wanted, and went from there. It took a month from the time I made a reservation to receive my kitty. It was the best decision I could’ve made!
The adoption team made it easy and answered all the ? I had in a timely manner.
2 November 2025
Reply from Purebred Kitties
Hi Seth,
Thank you for sharing your wonderful experience. We’re so happy to hear that after such a long search, you found your perfect Maine Coon with us. It truly means a lot that you took the time to learn about our process and trusted us to make your adoption experience smooth and transparent.
We’re thrilled that the team was able to answer all your questions and make the journey from reservation to home easy and reassuring. Knowing your new kitty is finally with you and that it was the best decision you could’ve made makes our entire team proud.
Warmest regards,
Purebred Kitties Team
I was convinced I was throwing money…
I was convinced I was throwing money away but kitten Showed up healthy, even smelled clean
31 October 2025
Unprompted review
Reply from Purebred Kitties
Hi Donald,
Thank you for sharing your honest experience! We completely understand those initial doubts — adopting online can feel like a leap of faith. We’re so glad to hear your kitten arrived healthy, happy, and well cared for (and even smelling fresh!). It means so much that you trusted us, and we’re thrilled everything turned out just as it should. Wishing you and your new little one endless love and cuddles!
Warmest regards,
Purebred Kitties Team
Reply from Purebred Kitties
Hi Rosemary
Thank you so much for your kind words! We’re delighted to hear that our team has been sweet and helpful throughout your experience — that’s exactly the warmth and care we strive to provide every family. We truly appreciate you taking the time to share your experience and wish you and your new furry friend endless love and purrs!
Warmest regards,
Purebred Kitties Team
Start to know about your pet more
It was a really good experience working with pure bred kitties.They even helped me after my pet was home.I bought a scottish fold male and he is adorable,I think i did the best decision of my life
12 October 2025
Unprompted review
Reply from Purebred Kitties
Hi Madiha,
Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Purebred Kitties was such a positive one and that our team was able to support you even after your adorable Scottish Fold arrived home. It’s amazing to know he’s brought so much joy into your life — it truly sounds like a perfect match! We’re honored to have helped you make one of the best decisions ever.
Warmest regards,
Purebred Kitties Team
It was a very easy process.
It was a very easy process. We were updated every step of the way!
30 October 2025
Reply from Purebred Kitties
Hi Alicia,
Thank you so much for your kind words! We’re thrilled to hear the process felt easy and that you felt informed every step of the way — that’s exactly what we aim for with every adoption. We truly appreciate your trust and are so happy to know your experience was smooth and positive.
Warmest regards,
Purebred Kitties Team
Dana Diaamond love!
Kim, Eric, Ville and Jolie! Thank you so much for everything! I’m sorry to have been a handful, I was so nervous. I absolutely love Dana, she’s adjusting well to our whole family. 🙏🏻🐾💙
I cannot thank you enough for all of your support throughout the whole process. Kim I’m so sorry I interrupted you on leave. Your guidance was priceless.
25 October 2025
Unprompted review
Reply from Purebred Kitties
Hi Audrey,
Your message absolutely made our day — thank you so much for your kind words! We completely understand the nerves that come with welcoming a new kitten, and we’re so glad that Kim, Eric, Ville, and Jolie could make the process easier and reassuring for you. It’s wonderful to hear that sweet Dana is adjusting so well and already feeling at home with your family.
No need to apologize — your excitement and care just show how much love you have to give! We’ll be sure to share your appreciation with the entire team, especially Kim — your gratitude will mean the world to her. Wishing you and Dana endless cuddles, joy, and happy purrs ahead!
Warmest regards,
Purebred Kitties Team
So pleased and happy with my kitten…
I had such a pleasant experience with PureBred kitties. They kept in regular contact with weekly videos to show how my kitten was doing before he was ready to go home and took the time to answer any questions I had. I got the perfect Maine Coon I was looking for. He is such a good cat and I am very pleased with the whole experience. I was a little skeptical at first but there is no reason to be. If you are one that is unsure if PureBred kitties is the “true” thing, let me be the one to convince you to let them find the perfect kitten for you.
25 October 2025
Unprompted review
Reply from Purebred Kitties
Hi Kayla,
Thank you so much for sharing your wonderful experience! We’re overjoyed to hear that your beautiful Maine Coon is everything you hoped for and more. It means so much that you trusted us — especially after feeling a bit skeptical at first — and we’re thrilled that the weekly videos and updates helped reassure you along the way. Our team’s mission is to make every adoption transparent, personal, and joyful, and your story captures exactly what we strive for.
We’re so happy you found your perfect kitten, and we can’t thank you enough for recommending Purebred Kitties to others. Wishing you and your gentle giant a lifetime of love, purrs, and happy memories together!
Warmest regards,
Purebred Kitties Team
Important read before purchasing
First I'll start with all the great things. I really wanted a Sphynx cat and I was glad to find a company where they source from breeders that test for hcm and trusted breeders. I am grateful to have my kitten in my arms after a little more than a month. She is beautiful.
Now the process started by paying over 3k for a sphynx which is quite a lot. I then found out that she is flying from Ukraine to Delaware and that I can pay an additional 1,600$ to have a nanny fly her from Delaware to Las Vegas. So I decided to book my own flight to Philadelphia and pick her up myself and fly back to save 1400$. Regardless of the money aspect of it all.. because she is worth it. What was super disappointing was the lack of communication. The first week started off good , I got a video and some updates .. but the updates were super basic about cats in general, not about my actual cat. Then a week went by and I called to see if I could actually get an update and a possible date so I could book a flight to get her. He said he can't tell me specifically when she is coming but would update me. A whole week went by and I stopped receiving any info. I called back and same answers. I was upset at that point because I just spend over 3k and I haven't even seen any update since the first day. Another week went by and I was fed up and asked to talk to anyone but that guy. Finally got to speak with the woman who I spoke with initially, she apologized and said I should have been receiving updates and videos of my cat this whole time. I was upset but she gave me a solid date to pick her up and sent me a video. Needless to say, I finally have this baby sphynx and she is precious. But even 3 days before I got her I asked 5 different people if I could get the weight of her before picking her up and got 0 responses. This company is great in that I got my cat, but why can't you just routinely update the people who buy them. 0 stars on communication.
The guy that I spoke with was incredibly hard to talk to. He said 'um' every two seconds and he clearly didn't know what he was talking about. So, thanks for my cat.
The woman who met up with us to hand off our cat was kind, informative and on time.
Now I can just hope that my cat is really healthy and the breeding was done with care 🩷
25 October 2025
Unprompted review
Reply from Purebred Kitties
Hi Cydney,
Thank you for taking the time to leave such a detailed and honest review. We’re truly glad to hear that your Sphynx girl is finally in your arms and that she is beautiful, well-socialized, and settling in — that is always our ultimate goal.
That said, we want to sincerely apologize for the communication gaps you experienced along the way. For a purchase of this importance — and at this price point — you deserved consistent, kitten-specific updates and clear answers whenever you reached out. We understand how frustrating and stressful it must have been to wait without reliable information, especially when trying to make travel arrangements. Your feedback about both the frequency and quality of updates is heard and taken seriously.
We’re also sorry that one of your interactions left you feeling unheard and unsupported. That is not the standard we set for our team, and we are actively working internally to improve training and communication handoffs so that every adopter receives the level of care you experienced with the staff members who assisted you properly.
We are grateful that you still recognized the professionalism of the handoff, and that despite the process challenges, your kitten arrived safely and is thriving. We would still like the chance to review your case further — especially regarding the missed updates and unreturned requests — so we can address it directly and prevent this from happening again. If you’re open to it, please email us at support@purebredkitties.com
with your order details.
Thank you again for sharing both the good and the hard parts — feedback like this is what allows us to get better for future families. Wishing you and your precious Sphynx baby a lifetime of health, love, and purrs.
Warmest regards,
Purebred Kitties Team
Easy to do application wasn’t hard to…
Easy to do application wasn’t hard to understand
23 October 2025
Reply from Purebred Kitties
Hi Bridget,
Thank you for sharing your feedback! We’re glad to hear the application process was easy and clear — we work hard to make every step straightforward and stress-free for future pet parents. We appreciate you taking the time to let us know! 🐾
Warmest regards,
Purebred Kitties Team
The process was great
The process was great! The only issue was the lack of communication during the delivery but all ended well!
22 October 2025
Unprompted review
Reply from Purebred Kitties
Hi Paige,
Thank you for sharing your experience with us! We’re happy to hear that everything went well overall and that the adoption process met your expectations. We truly appreciate your honesty regarding delivery communication — feedback like this helps us improve and make the experience even smoother for future families. Most importantly, we’re glad it all ended well for you and your new kitty.
Warmest regards,
Purebred Kitties Team
Great Communication
The call after I purchased the kitten was greatly appreciated. Very helpful
22 October 2025
Reply from Purebred Kitties
Hi Alan,
Thank you so much for your kind words! We’re glad the follow-up call was helpful — we always want our families to feel supported and informed after making such an important decision. We truly appreciate you taking the time to share your experience.
Warmest regards,
Purebred Kitties Team
I’m so excited about my kitties
I’m so excited about my kitties. It was a long wait but the day finally came this week. It was easy to search for the kittens I wanted and I found a face I couldn’t live without. Then I needed to get his sister too. Sweet sweet sweet!!!
20 October 2025
Unprompted review
Reply from Purebred Kitties
Hi [Reviewer’s Name],
What a wonderful update — we’re so happy to hear your long wait finally turned into such a joyful week! It means so much to know you found not just one, but two little faces you couldn’t live without. Bringing siblings home together is always such a sweet and special experience, and we’re thrilled that everything went smoothly for you. Wishing you endless cuddles and happy moments with your new babies!
Warmest regards,
Purebred Kitties Team
So this is my second purchase with…
So this is my second purchase with purebred kitties for a Maine coon cat and they are still consistently amazing! My hubby and I had the option to have our new fur baby delivered which was so convenient for us. I loved that we received weekly videos of our kitten up until it was time for him to come home. Everyone there is wonderful and if you have any questions or concerns they respond quickly. Even if it’s on the weekend. I felt we were informed the entire time and there wasn’t any miscommunication at all. I still highly recommend them for your future fur baby.
19 October 2025
Unprompted review
Reply from Purebred Kitties
Hi Melanie,
What a joy to read this — thank you for trusting us not once, but twice, to welcome a Maine Coon into your family! We’re thrilled to hear that your experience was just as smooth and caring the second time around. The weekly videos, clear updates, and delivery options are all part of our commitment to keeping families informed and supported every step of the way, so it means a lot that you felt that consistently.
We’re grateful for your continued trust and your high recommendation — it truly warms our hearts to know our team helped bring another happy, healthy fur baby into your home. Wishing you and both of your Maine Coons endless love and purrs!
Warmest regards,
Purebred Kitties Team
Awful experience, poor communication
The day I bought my cat through this website people from this company called me and went over everything with me. However since that first time all their communication was nonexistent. I would text the numbers that previously messaged me saying to message them on that number with any questions. so I would and they wouldn't respond. I would call, no answer, left a message never heard back. I would email and the emails they provided would never send and always said failure unable to send. Then I would call the company directly and once they said "oh well she got all her vaccines and is getting spayed tomorrow and will be shipped in 2 weeks" I never knew any of this!! I called a few times prior to that last ones and they wouldn't have any information and would just said "we'll contact them, we're very busy" This was such a frustrating experience. Not having any communication, or information about the kitten I bought was insane. So much of it seemed like a scam! They also wouldn't tell me where she was coming from and once I got her, all her paperwork was in a different language and she only received 2 FVRCP vaccines at 3 months old, when the requirement is 4. I would know I'm a vet assistant! When I reached out about this they said " no she's current and up to date with them and that's all she required". Also when I got her she was so SKINNY! like insanely skinny. I have another cat and she was never skinny like that as a kitten. It almost seems like she was neglected or starved. This whole experience was so frustrating and not okay!! the only good thing that came out go this was my kitten! the Nanny's that delivered my kitten were amazing they were the only ones who communicated and messaged me back. Also the only time I got communication from the company was when they needed payment.
14 October 2025
Unprompted review
Reply from Purebred Kitties
Hi Mikaela,
We’re truly sorry to hear about your experience — this is not the level of communication or care we ever want our customers to go through. We understand how stressful it must have been waiting for updates and clarity about your kitten’s health and travel details. Please know that we take feedback like this very seriously and are actively reviewing your case to ensure this doesn’t happen again.
We’re glad to hear your kitten arrived safely and that the delivery team provided great service — but we also want to make things right regarding your concerns. When you have a moment, could you please reach out to our support team with your order details? We’d love the opportunity to look into this more closely and provide resolutions.
Thank you for sharing your honest feedback — it helps us improve and better serve future families.
Warm regards,
Purebred Kitties Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.