Pureclo Reviews 

Ordered a pair of trousers on 8 May which eventually arrived on 20 May
Trousers were wrong fit _ high waisted not mid waisted and also 1.5 inches longer than ordered.
Tried to return these and eventually after taking multiple photos return was accepted and I was promised a returns label. This has never arrived despite multiple emails promising delivery.
Eventually followed Mastercard rules and instructed Pureclo to pick up from my address which they acknowledged but did not action.
My credit card company is now recrediting my account and following up to hopefully reclaim the funds

Don’t believe anything these people tell you

I ordered casual pants cost £59.99 they where so poor and I have been trying to return for a refund they do not respond to messages and I have no address to return their item.
They may be a company who are scamming in the UK for what other reason would they not respond

Very desapointing not received what was ordered. Order mesh pants the one received are not.

Wrong size not what I ordered and cannot email them it bounces back
Scam company which should be taken off all forms of advertising
Do not order anything

I bought a pair of trousers in a sale that were so badly made they were unwearable. My request to refund was ignored.

Scam company with fake UK address trading poor quality wrong size clothing from China that probably cost £1 to manufacture, avoid at all costs.

Was sent the wrong size on 2 pairs of trousers. After many emails re a refund or the correct size I just got a standard holding email as others below got. They then finally sent another 2 pairs whilst taking a further £20 from my card. These were also the wrong size. Now going through same holding emails. Warranty not worth anything. Do not buy from this company.

Their web page states they are Trust Pilot 5 star. Please take them down.

A total scam company -
DO NOT PURCHASE FROM THIS COMPANY.
Ordered trousers on 22/04 - arrived 11/05 -
Poor quality wrong size - returned on 12/05 by first class post with signature on receipt - no refund - no reply to my emails.

This is a scam company. They sent me the wrong size trousers from China; the trousers are far too big for me, and they will not change them, as they do not reply to any of my emails or return requests. I have been sending emails for over a month, and not one reply from them. They should not be allowed to advertise on Facebook.

Wish I’d read this before ordering. Wrong size and faulty goods . Returns impossible as they do nt reply. When is the UK going to stop these scam companies trading here. Blame Facebook as well .

This website is a pure scam. Ordered two pairs of pants in different colours with specific waist and inseam sizing as I am quite tall. Three weeks later I received two pairs of pants the same colour with incorrect waist and inseam sizing. Product feels very cheap. Still waiting for them to reply to my email for a refund. They offer now way to contact them by phone, just a basic gmail account.

UPDATE: I have now had four email exchanges with ‘Alisha’ of PureClo.
I have been asked to send photos of both pairs of pants with the labels clearly showing along with photos showing a measuring tape alongside the waist and inseam to verify the incorrect sizing (which I did). I was then asked to ‘try them on’ to verify they don’t fit (which I did not as they clearly are too small for me). The matter was then being ‘escalated’ for review. I followed up a week later and ‘Alisha’s’ reply was to restate that the matter had been ‘escalated’ and that my patience is appreciated…
I have never experienced such poor customer service when the company clearly has acknowledged receipt of their requested photos of the product that show the sizing is incorrect. I am not hopeful that they will initiate a refund anytime soon (if ever).

What a lie, no customer service NO Returns the items are not what is advertised inferior make total sham, this is essentially a massive chinese SCAM !!!!!!

DO NOT USE THIS COMPANY!!

My husband received his order after a prolonged period. They were supposed to be 32 inches long. Measured 28!! Every email takes up to a week to be answered. It is very obvious they are not going to refund or exchange. Trousers cost £49.
No customer service, a Chinese rip off website!!

Do not buy from this company (UK). They offer a money back guarantee but they sent me the wrong size, requested proof, that I sent, but then just sent holding/delay emails. I asked for money back or the correct sizes. Obviouly have no intension of doing either. Total frustration at response.