Do not buy from here! Order number 204-3858975-7410709 My son purchased the Marcy HG 5000 multi gym. When the gym turned up one of the pieces was badly bent. After numerous attempts to con... See more
Company replied
PureFitness & Sports
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See what reviewers are saying
I would give this company a -5 star if could. Paid for item, zero communication- no reply to countless emails/ calls trying to find out about my order. Refunded money without an apology! They have le... See more
Company replied
Purchased Sunday, received email Wednesday regards shipping, not sure what happened to next day shipping! Delivered Saturday with a 2 hour delivery slot. Although daunting, the machine was very easy t... See more
Horrendous- ordered items on 21st March stating delivery in 2-3 days. They happily took £210 off me however are now ignoring my emails and I’ve had nothing to say if the items are out of stock / if I’... See more
Company replied
Company details
Information provided by various external sources
PureFitness & Sports commenced on 1st May 1995 supplying quality home fitness and gym equipment throughout the UK and now into Europe too. Like you, we have a real passion for sports & fitness and our goal is to become the No.1 Fitness & Sports Retailer in the UK and eventually Europe. We aim to do this by providing our customers with the best shopping experience online and un-paralled customer service, we provide leading quality high street brands at great value, affordable prices so that anyone can bring fitness into their home.
Contact info
Unit 3, Sullivan Business Park, HU3 4TG, Hull, United Kingdom
- 0845 45 999 75
- sales@purefitnessandsports.co.uk
- purefitnessandsports.co.uk
People also looked at
Do not trust this company
Do not trust this company. I ordered a cross trainer and they confirmed it would be sent in the next day or two. The next day they cancelled my order with no explaination and now they are not returning my emails. Apparently i have to wait 30 days to get my money back. I don't hold out much hope of getting it back at all. Avoid this company at all costs.
31 March 2020
Unprompted review
Reply from PureFitness & Sports
Dear Valued Customer,
On behalf of Pure Fitness and Sports,
We would like to sincerely apologize for the delay in responding to you in relation to your current order. Recent events created by the COVID-19 coronavirus have led to an unprecedented level of demand for home fitness equipment which has surpassed the amount of stock available in our UK warehouse.
As a result of this increased demand, we were unable to process your delivery and refunded you
We are sincerely sorry for the time that it has taken us to inform you and hope you would understand and reconsider your feedback considering the pandemic situation
Please send me your postcode so I can locate your order and I will see if there is an offer we can provide for you
If there is anything else that I can do for you, please do not hesitate to contact me
Regards,
Jason
Weights Bench
... ordered weights bench over a week ago, still not arrived... my body will have forgotten how to train by the time it arrives.. should have been next day but updated to 5 to 10 day’s, wish I’d known before ordering
I have just had an email from this company stating that they are very sorry having read the review and that a refund has been applied, this is so very not true, I am in dispute with this company through Paypal as I have still not received a refund. Buyer beware. Order at your own peril!
30 March 2020
Unprompted review
Reply from PureFitness & Sports
Dear Valued Customer,
On behalf of Pure Fitness and Sports,
We would like to sincerely apologize for the delay in responding to you in relation to your current order. Recent events created by the COVID-19 coronavirus have led to an unprecedented level of demand for home fitness equipment which has surpassed the amount of stock available in our UK warehouse.
As a result of this increased demand, we were unable to process your delivery and refunded you
We are sincerely sorry for the time that it has taken us to inform you and hope you would understand and reconsider your feedback considering the pandemic situation
Please send me your postcode so I can locate your order and I will see if there is an offer we can provide for you
If there is anything else that I can do for you, please do not hesitate to contact me
Regards,
Jason
Took my money for items they did not…
Took my money for items they did not have in stock, then won't refunds me for THIRTY days...avoid at all costs
30 March 2020
Unprompted review
Reply from PureFitness & Sports
Dear Valued Customer,
On behalf of Pure Fitness and Sports,
We would like to sincerely apologize for the delay in responding to you in relation to your current order. Recent events created by the COVID-19 coronavirus have led to an unprecedented level of demand for home fitness equipment which has surpassed the amount of stock available in our UK warehouse.
As a result of this increased demand, we were unable to process your delivery and refunded you
We are sincerely sorry for the time that it has taken us to inform you and hope you would understand and reconsider your feedback considering the pandemic situation
Please send me your postcode so I can locate your order and I will see if there is an offer we can provide for you
If there is anything else that I can do for you, please do not hesitate to contact me
Regards,
Jason
Poor experience .....dont know where the good i ordered are
Ordered over a week ago and haven’t had delivery yet despite next day service. Sent an email asking about the delivery after calling the telephone number *to be told no one was answering the phones). Really disappointed. I have no idea where the goods I have paid for are
29 March 2020
Unprompted review
Reply from PureFitness & Sports
Dear Valued Customer,
On behalf of Pure Fitness and Sports,
We would like to sincerely apologize for the delay in responding to you in relation to your current order. Recent events created by the COVID-19 coronavirus have led to an unprecedented level of demand for home fitness equipment which has surpassed the amount of stock available in our UK warehouse.
As a result of this increased demand, we were unable to process your delivery and refunded you
We are sincerely sorry for the time that it has taken us to inform you and hope you would understand and reconsider your feedback considering the pandemic situation
Please send me your postcode so I can locate your order and I will see if there is an offer we can provide for you
If there is anything else that I can do for you, please do not hesitate to contact me
Regards,
Jason
I ordered the goods
I ordered the goods, paid for the Goods and then 3 days later you cancel my order stating that you would credit my account a few days later.
Appalling service
29 March 2020
Unprompted review
Reply from PureFitness & Sports
Dear Valued Customer,
On behalf of Pure Fitness and Sports,
We would like to sincerely apologize for the delay in responding to you in relation to your current order. Recent events created by the COVID-19 coronavirus have led to an unprecedented level of demand for home fitness equipment which has surpassed the amount of stock available in our UK warehouse.
As a result of this increased demand, we were unable to process your delivery and refunded you
We are sincerely sorry for the time that it has taken us to inform you and hope you would understand and reconsider your feedback considering the pandemic situation
Please send me your postcode so I can locate your order and I will see if there is an offer we can provide for you
If there is anything else that I can do for you, please do not hesitate to contact me
Regards,
Jason
Placed an order a week ago
Placed an order a week ago. Still No correspondence when my order will arrived.I appreciate due to the current climate to have some delay. But no reply to any of emails is bad customer service.
29 March 2020
Unprompted review
Reply from PureFitness & Sports
Dear Valued Customer,
On behalf of Pure Fitness and Sports,
We would like to sincerely apologize for the delay in responding to you in relation to your current order. Recent events created by the COVID-19 coronavirus have led to an unprecedented level of demand for home fitness equipment which has surpassed the amount of stock available in our UK warehouse.
As a result of this increased demand, we were unable to process your delivery and refunded you
We are sincerely sorry for the time that it has taken us to inform you and hope you would understand and reconsider your feedback considering the pandemic situation
Please send me your postcode so I can locate your order and I will see if there is an offer we can provide for you
If there is anything else that I can do for you, please do not hesitate to contact me
Regards,
Jason
I was hoping to receive my item on…
I was hoping to receive my item on Tuesday but I still haven't received the item. I got message saying because of our current situation delivery will take place 10-14. I get another message saying they are out of office. I'm reading reviews that they've told others they have no stock after paying for the item. I have received all other gym equipment from places like amazon and Wolvseron in 4 working days. This company is not reliable, they have fully messed up my plans and training.
29 March 2020
Unprompted review
Took money for an item not in stock and…
Took money for an item not in stock and had no refund a week later. Advised it could take 30 days, which in the current financial climate is far too long to wait.
29 March 2020
Unprompted review
Appalling.
I ordered some gym equipment as soon as the gym ban came in (Covid 19). The order went through and I paid. So far so good. Three days later I got an email from the company saying they had run out of stock and would not be able to supply the equipment. By this time there was zero chance of getting any gym equipment elsewhere. To add insult to injury the email said I would have to wait up to 30 days for the refund. Why exactly ? If I have to pay straight away why can’t you refund straight away. Truly appalling customer service.
28 March 2020
Unprompted review
Order went in on 20/03 received and…
Order went in on 20/03 received and email 21/03 to state order complete and I have heard nothing since. I emailed today 27/03 for a update but have not received a reply.
27 March 2020
Unprompted review
Reply from PureFitness & Sports
Dear Valued Customer,
On behalf of Pure Fitness and Sports,
We would like to sincerely apologize for the delay in responding to you in relation to your current order. Recent events created by the COVID-19 coronavirus have led to an unprecedented level of demand for home fitness equipment which has surpassed the amount of stock available in our UK warehouse.
As a result of this increased demand, we were unable to process your delivery and refunded you
We are sincerely sorry for the time that it has taken us to inform you and hope you would understand and reconsider your feedback considering the pandemic situation
Please send me your postcode so I can locate your order and I will see if there is an offer we can provide for you
If there is anything else that I can do for you, please do not hesitate to contact me
Regards,
Jason
Yet to receive order
27 March 2020
Unprompted review
Reply from PureFitness & Sports
Dear Valued Customer,
On behalf of Pure Fitness and Sports,
We would like to sincerely apologize for the delay in responding to you in relation to your current order. Recent events created by the COVID-19 coronavirus have led to an unprecedented level of demand for home fitness equipment which has surpassed the amount of stock available in our UK warehouse.
As a result of this increased demand, we were unable to process your delivery and refunded you
We are sincerely sorry for the time that it has taken us to inform you and hope you would understand and reconsider your feedback considering the pandemic situation
Please send me your postcode so I can locate your order and I will see if there is an offer we can provide for you
If there is anything else that I can do for you, please do not hesitate to contact me
Regards,
Jason
No customer service
No customer service, not emails or phone calls on deliveries or information on postage.
Have tried messaging via ebay ( brought items off) no response.
Avoid this company at the moment, cant deal with pressure it's being put under!
26 March 2020
Unprompted review
Reply from PureFitness & Sports
Dear Valued Customer,
On behalf of Pure Fitness and Sports,
We would like to sincerely apologize for the delay in responding to you in relation to your current order. Recent events created by the COVID-19 coronavirus have led to an unprecedented level of demand for home fitness equipment which has surpassed the amount of stock available in our UK warehouse.
As a result of this increased demand, we were unable to process your delivery and refunded you
We are sincerely sorry for the time that it has taken us to inform you and hope you would understand and reconsider your feedback considering the pandemic situation
Please send me your postcode so I can locate your order and I will see if there is an offer we can provide for you
If there is anything else that I can do for you, please do not hesitate to contact me
Regards,
Jason
Useless
4 days after placing my order and taking my money it has been cancelled with no explanation of why and the other similar items I could of ordered online elsewhere at that time are now out of stock for at least a month, thanks a lot PureFitness & Sports!! I also don’t know when I will get my money back. Really really unimpressed. Avoid this company at all costs, absolute scam!!
25 March 2020
Unprompted review
Reply from PureFitness & Sports
Dear Valued Customer,
On behalf of Pure Fitness and Sports,
We would like to sincerely apologize for the delay in responding to you in relation to your current order. Recent events created by the COVID-19 coronavirus have led to an unprecedented level of demand for home fitness equipment which has surpassed the amount of stock available in our UK warehouse.
As a result of this increased demand, we were unable to process your delivery and refunded you
We are sincerely sorry for the time that it has taken us to inform you and hope you would understand and reconsider your feedback considering the pandemic situation
Please send me your postcode so I can locate your order and I will see if there is an offer we can provide for you
If there is anything else that I can do for you, please do not hesitate to contact me
Regards,
Jason
They cancelled my order - 61 days and counting with no refund
Placed an order. Was told two days later it was out of stock and they had cancelled my order. Then stated it would take 30 days to process a refund. Daylight robbery!
UPDATE - 06/05/20
In response to Jason's reply. I still have not received a refund, despite around 20 emails chasing and many promises this has been processed. You have also conveniently not provided any details to contact you.
My order number is 11941 and my many emails have been responded to by Katie Acaster. I just want my money back and to be rid of your embarrassment of a company.
UPDATE - 11/05/20
Still no refund. I have attempted to contact the Managing Director, but unsurprisingly no response.
24 March 2020
Unprompted review
Reply from PureFitness & Sports
Dear Valued Customer,
On behalf of Pure Fitness and Sports,
We would like to sincerely apologize for the delay in responding to you in relation to your current order. Recent events created by the COVID-19 coronavirus have led to an unprecedented level of demand for home fitness equipment which has surpassed the amount of stock available in our UK warehouse.
As a result of this increased demand, we were unable to process your delivery and refunded you
We are sincerely sorry for the time that it has taken us to inform you and hope you would understand and reconsider your feedback considering the pandemic situation
Please send me your postcode so I can locate your order and I will see if there is an offer we can provide for you
If there is anything else that I can do for you, please do not hesitate to contact me
Regards,
Jason
My order still hasn’t arrived and I am…
My order still hasn’t arrived and I am receiving contradictory information from your sales team.
Your response provided today to my feedback above makes no sense whatsoever.
22 March 2020
Unprompted review
Reply from PureFitness & Sports
Dear Valued Customer,
On behalf of Pure Fitness and Sports,
We would like to sincerely apologize for the delay in responding to you in relation to your current order. Recent events created by the COVID-19 coronavirus have led to an unprecedented level of demand for home fitness equipment which has surpassed the amount of stock available in our UK warehouse.
As a result of this increased demand, we were unable to process your delivery and refunded you
We are sincerely sorry for the time that it has taken us to inform you and hope you would understand and reconsider your feedback considering the pandemic situation
Please send me your postcode so I can locate your order and I will see if there is an offer we can provide for you
If there is anything else that I can do for you, please do not hesitate to contact me
Regards,
Jason
I have still not received my order!
20 March 2020
Unprompted review
Reply from PureFitness & Sports
Dear Valued Customer,
On behalf of Pure Fitness and Sports,
We would like to sincerely apologize for the delay in responding to you in relation to your current order. Recent events created by the COVID-19 coronavirus have led to an unprecedented level of demand for home fitness equipment which has surpassed the amount of stock available in our UK warehouse.
As a result of this increased demand, we were unable to process your delivery and refunded you
We are sincerely sorry for the time that it has taken us to inform you and hope you would understand and reconsider your feedback considering the pandemic situation
Please send me your postcode so I can locate your order and I will see if there is an offer we can provide for you
If there is anything else that I can do for you, please do not hesitate to contact me
Regards,
Jason
With a difficult request for a part to…
With a difficult request for a part to fit another exercise bike not sold by yourselves. Katie Akaster from customer support put herself out by taking the seat post dimensions of the part needed. and sourced one from stock, which fitted correctly. Thank you Katie.
5 March 2020
Unprompted review
Very Help Service
I possess a Marcy Smith machine which I purchased from PureFitness & Sports last year. I moved home recently and when it came to re-erect the machine there was an important part missing. It wasn't a part you would normally expect a company to have hanging around as it wasn't a part expected to need replacing due to wear and tare. However, the good news was, they did have the part and was posted to me at a very reasonable price enabling me to complete the re-build. Very please with the service received and won't hesitate to continue using this company in the future.
20 February 2020
Unprompted review
Easy transaction
18 February 2020
Unprompted review
Exceptional communication and very…
Exceptional communication and very helpful, Katie is a huge asset to this company, she has been outstanding.
Thanks very much.
6 February 2020
Unprompted review
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