PureGym Danmark Reviews 7,012

TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

I really appreciate the quality of the gym, the clean environment, and the well-equipped facilities. Overall, it’s a great place to work out. However, today was my first training session, and as a beg... See more

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Rated 2 out of 5 stars

I've been a member for about 8 years now. The gym is generally well-equipped. However, in the past year, it has gone from being nice and clean to downright gross. The center is pretty awful. Equipment... See more

Company replied

Rated 1 out of 5 stars

I have been a member for over a half year with Pure Gym. In September 2025 I told the staff at Pure Gym Esbjerg several times that I would like to pause the membership. As response I onl... See more

Company replied

Rated 5 out of 5 stars

Puregym more or less has everything you need It also looks really modern and has inviting atmosphere and it’s more so easily accessible in many places so it’s great. I don’t have much to complain abou... See more

Company replied

Company details

  1. Fitness centre
  2. Fitness Class
  3. Gym
  4. Physical Fitness Programme

About PureGym Danmark

Written by the company

TræningsinspirationPersonlig træning Holdtræning Bliv medlem

Danmarks største fitnesskæde

Vores mission er at gøre befolkningen sundere, og det ligger dybt i vores DNA, at der skal være plads til alle. Derfor kan du i PureGym hver dag træne i et center i nærheden af, hvor du bor, arbejder eller opholder dig.

Vi stræber efter at tilbyde det, der skal til for at skabe en sund krop via et stort udbud indenfor fitness og hold. For os handler fitness ikke bare at være fit, men om sundhed i bredeste forstand. Derfor tilbyder vi vores medlemmer en verden af træningsmuligheder med noget for alle, uanset om du træner for at tabe dig, komme i bedre form, blive stærkere eller blive strammet op.

Fordele i PureGym:
  • Fitnesskæden med flest centre i Danmark
  • Et stort og varieret holdudbud med fx Stram Op, Yoga, Bike, Cirkeltræning, Jam, Step og Boksning
  • Adgang til Bodytracker, der måler vægt, BMI, muskelmasse og fedtprocent
  • Fri adgang til vores fitness app, hvor du blandt andet kan lave dit eget træningsprogram, booke hold og deltage i challenges
  • Mulighed for køb af vand, energidrikke og proteinberigede produkter i alle centre
  • Mulighed for personlig træning
  • PureGym tilbyder flere typer medlemskaber, både med og uden hold og med adgang til dit lokale center eller til flere centre i landet
  • Mulighed for at købe ALL-IN, hvor du hver dag kan trække et produkt i automaten og frit vælge imellem proteinbarer og -drikke, energi- eller sportsdrikke samt kolde kildevand. Produkterne er fra FNCTNL, og hver måned har vi et gæsteprodukt.

Contact info

3.1

Average

TrustScore 3 out of 5

7k reviews

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Replied to 99% of negative reviews

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Rated 5 out of 5 stars

Heat Yoga med super professionel og…

Heat Yoga med super professionel og nærværende instruktør.
Mange yoga-hold på holdplanen.

9 July 2024
Unprompted review
PureGym Danmark logo

Reply from PureGym Danmark

Hej Pia,

Hvor er det dejligt at læse, at du nyder at gå til Heat Yoga hos os og at du er glad for din instruktør 😊

Du må have en dejlig dag og god sommer.

De bedste hilsner,
Liv / PureGym

Rated 3 out of 5 stars

This gym is too expensive for what it…

This gym is too expensive for what it has to offer. The platform recently has rebranded, but it still seems like it's very much out of date in their tech (the app, website). On top, the gym equipment is lacking in my area (Vestamager) for paying 350dkk a month. Had to cancel.

27 June 2024
Unprompted review
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Reply from PureGym Danmark

Hej Ako

Thank you for your feedback!

I'm sorry to hear, that you don't think, that our facilitites matches our prices.

Our variable pricing makes it possible to adjust the price in the specifik gym, to match the facilities, but also the performance and amount of members in the gym.

The gym at Asger Jorns Allé is very small with a lot of members, and therefore that price is quite high.

I hope, that you will give our gyms another try🤞

Have a great weekend!

Best regards,
Nina / PureGym

Rated 1 out of 5 stars

Impossible to unsubscribe, still charging money multiple month later

Another scam company making it deliberately imporssible to stop a subscription. Their employee told us that the subscription is successfully cancelled back in March, yet bills still keep coming. We even had to cancel Betallingservice ourselves yet they're still harassing us.

Update: Their "contact" email doesn't work - emails are returning with an error.

Update 2: They’ve contacted us and claiming that we didn’t cancel subscription and they’re demanding more payments. Their underpaid employee screwed up and they’re unwilling to admit it. Pathetic company.

24 June 2024
Unprompted review
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Reply from PureGym Danmark

Hi Bogdan

Thank you for your inquiry.

We would like to help you with this, as it seems to be a misunderstanding.

Please contact us on medlemsservice@puregym.dk - the e-mail should work. If not, please use our chat or formular.
Here we can figure out the issue with the e-mail adress also, as it should work just fine🌞

Have a great day!

Best regards,
Nina / PureGym

Rated 5 out of 5 stars

God stemning og gode hold

God stemning og gode hold
Pure Gym stålen i Herlev

24 June 2024
Unprompted review
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Reply from PureGym Danmark

Hej Katja,

Tusind tak for denne flotte anmeldelse.

Det er skønt, at du er tilfreds med Stålen i Herlev! Personalet arbejder rigtig hårdt på at skabe de bedste rammer i centeret, så det bliver et rart sted at være, så det er skønt at læse, at du er tilfreds! 😊

Rigtig dejlig dag til dig!

De bedste hilsner,
Frederikke / PureGym

Rated 5 out of 5 stars

Meget Motiverende Trænings Center.

Meget motiverende center at komme i. God atmosfære og høj standard på service. Der er god energi i lokalerne, hvilket er ekstra motiverende i ens egen træning. :)

11 June 2024
Unprompted review
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Reply from PureGym Danmark

Hejsa👋

Mange tak for de fem stjerner! Dem sætter vi stor pris på⭐

Hvor er det skønt at høre, at energien i dit center er god!

Vi elsker at danne rammerne om gode træningsfællesskaber, som giver smil på læben😉

Ha' en skøn dag!

De bedste hilsner,
Nina / PureGym

Rated 5 out of 5 stars

Godt og rent center.

Det er et godt rent og trygt center til morgen træning.

7 June 2024
Unprompted review
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Reply from PureGym Danmark

Hej Jens

Tusind tak for de rosende ord!

Det er skønt, at du er tilfreds med centeret! Personalet arbejder rigtig hårdt på at skabe de bedste rammer for træningen, så det er skønt at læse, at du er tilfreds! 😊

Du må have en dejlig weekend

De bedste hilsner,
Frederikke / PureGym

Rated 1 out of 5 stars

Dirty

Dirty, bad maintained. Occupied equipment, leftovers of watermelon next to entrance on the floor. I canceled my membership. Not recommended at all.

9 May 2024
Unprompted review
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Reply from PureGym Danmark

Hi Przemyslaw

Thank you for your review.

I'm so sorry to hear about your experience in the gym. We would like to look further into this, if you would kindly contact us with more information on this email: trustpilot@puregym.dk

I wish you a great day

Best regards
Amalie / PureGym

Rated 1 out of 5 stars

Negative experience with the PureGym (Søborg Hovedgade 27)

Hello everyone. My name is Yuliia and I do not recommend Pure Gym to those who do not speak Danish well. My review is about the PureGym on the Søborg Hovedgade 27.
During my membership, I have not received any invoices at all, neither to my email nor text message and no one has called me. When I asked a question at the reception, I was told: “You are fine and everything is paid” (during 3 months), and when I decided to come to the class in a couple of weeks after, my entry card was no longer valid. The girl at the reception desk could not explain to me clearly my further actions and called for help. The guy (her colleague) said that I could call the phone number on the PureGym website and he would also enter information about my situation into the system and they would call me. No one contacted me after that.
Long story short, instead of paying for 3 months, I paid for 7 or even more monthes. The best solution is to pay, otherwise your case will be taken to court.

29 February 2024
Unprompted review
PureGym Danmark logo

Reply from PureGym Danmark

Hi!

I'm sorry to hear about the situation regarding your membership.

We would like for you to contact us at trustpilot@puregym.dk. Then we can look into this situation and figure out a reasonable solution.

Thank you!

Have a great day!

Best regards,
Nina / PureGym

Rated 1 out of 5 stars

The worst..

The worst..

6 June 2024
Unprompted review
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Reply from PureGym Danmark

Hi Hadi👋

I'm sorry to hear, that you are not happy with our gyms.

We would like to hear, what specifically doesn't live up to your expectations.

Please contact us on our e-mail: medlemsservice@puregym.

Have a great day!

Best regards,
Nina / PureGym

Rated 5 out of 5 stars

Simone is the best class instructor

Simone is the best class instructor for Functional Training, I tried. Always great training and vibe!

30 May 2024
Unprompted review
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Reply from PureGym Danmark

Hi Miriama,
Thank you for the review

It is fantastic to hear that you have some awesome classes with Simone! I know that she works hard to create a good experience - So this review means a lot! 😊

Have a great weekend!

Best regards,
Frederikke / PureGym

Rated 5 out of 5 stars

Good Gym also with new machines and…

Good Gym also with new machines and floors

12 May 2024
Unprompted review
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Reply from PureGym Danmark

Hi Lillian👋

Thank you for your feedback!

We are thrilled to hear, that you like the result of the renovation in the gym🏋️‍♂️

Our development team has done their best to ensure a nice modern look and optimization of the space in the gym.

Hava a great day!

Best regards,
Nina / PureGym

Rated 1 out of 5 stars

Cheating and stealing from me, who is 68 years old, they don't have a direct phone number

You see how much they steal and cheat, I'm very sorry that this happens in the sports environment and it's a shame in Denmark, which is a legal country, this pure game center doesn't answer you, they don't have a direct phone line, every day there are different people at the reception of the Center and they say different things and say that this is the system... and the system is also cheating. They make mistakes themselves, but they don't accept the mistake, so I say that this is fraud, and this fraud should be stopped, and if they are telling the truth, they should leave a phone number instead of leaving it in public chat. I am attaching the letter I sent to them so that you can see how they deal with a 68-year-old person who wants to exercise actively. Is this correct? Or is it fraud and theft?.........My letter to Pure gum :
Hello, there was a serious problem with my new membership in the fitness center. I hope you will solve the problem. My membership expired at the end of April. And I applied for a new membership from Tagensvej on May 1st that I was not member. Later I realized that there were some mistakes. First of all, you have written on your website that those who are not members can use a 30% discount, that means new members, have to pay 195 kroner per month.
1. I said that I only use only Tagensvej.
2. I had requested to be a member for only one month and your colleague at the fitness center said yes, you can, but later I found out that I was charged 261 kroner for this month, and today when I contacted the fitness center, they said that you have to pay 87 kroner,
But the account I said that you should give me this amount of 66 kroner and what have you done, then they said that you have become a Plus member, and I said no, I only asked for this center and you should give me the 30% discount, your colleague who is He made a mistake,He told me on Wednesday last week that I will send an email to the central office to give you a 30% discount because it is your right. I am honestly confused by this service and why do you take so much time for your customers?
Take care and return my money. In short, I want to exercise only at the fitness center near my home.
3. I will also use the 30% discount. If you can, I will be a member until the end of June, then cancel it.
Best regards

6 May 2024
Unprompted review
PureGym Danmark logo

Reply from PureGym Danmark

Hi Hossein

Thank you for your review.

I would like to take a look at your case, if you will contact us here: trustpilot@puregym.dk

Thanks!😊

Have a nice day

Best regards
Amalie / PureGym

Rated 4 out of 5 stars

Super hyggeligt center

2 May 2024
Unprompted review
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Reply from PureGym Danmark

Hej Mie

Tak for anmeldelsen! Jeg er rigtig glad for at høre, at du nyder at komme i vores center. Det betyder utrolig meget for os! 😊

Kan du have en dejlig weekend

De bedste hilsner,
Frederikke / PureGym

Rated 5 out of 5 stars

Best best best

Best best best

26 April 2024
Unprompted review
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Reply from PureGym Danmark

Hi Vasile,

Thank you very much for your kind words and the beautiful five stars, we are very happy about them 😊

Have a great weekend.

Best regards,
Liv / PureGym

Rated 2 out of 5 stars

I go to glostrup center and most of the…

I go to glostrup center and most of the time there is problem. Sometimes bathroom, sometimes hairdryer and tools in the center

8 March 2024
Unprompted review
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Reply from PureGym Danmark

Hi Na Sa

I'm sorry that you feel you're experiencing problems in Glostrup frequently. I will make sure to pass this information on, as the staff always tries to make sure the gym is up to standards - but please do not hesitate to contact the staff while you are at the gym as well, so they have a chance to take care of the gym in the situation itself.

Have a great day

All the best,
Lucas / PureGym

Rated 5 out of 5 stars

Lot's of nice people.🙃

Lot's of nice people.🙃
And place it self is very good.
Tumbs up.👍

19 April 2024
Unprompted review
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Reply from PureGym Danmark

Hi Leonids
Thank you for your review!

I am so happy to hear that you are enjoying your training with us. That means a lot to us!😊

Have an amazing weekend.

Best regards,
Frederikke / PureGym

Rated 5 out of 5 stars

It always feels amazing as soon as I go…

It always feels amazing as soon as I go into the gym hall. It makes me happy seeing that the elderly are always present in the gym, taking care of their health.

3 March 2024
Unprompted review
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Reply from PureGym Danmark

Hi Tek👋

Thank you so much for your review!

We are pleased to hear, that you enjoy coming to our gym!
We have members of all ages, and we love to inspire everyone to a healthier lifestyle.

Have a great day!

Best regards,
Nina / PureGym

Rated 5 out of 5 stars

Friendly gym with good equipment and…

The Kildeskovshallen centre is a really friendly gym with good equipment and not often that busy. I never need to hang around and wait for machines.

9 April 2024
Unprompted review
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Reply from PureGym Danmark

Hi David

Thank you for your review.

I'm so happy to hear that you've had a good experience in our gym at Kildeskovshallen🙌

I wish you a great day

Best regards
Amalie / PureGym

Rated 5 out of 5 stars

God spinnings time

God spinnings time. God instruktør og God musik

7 April 2024
Unprompted review
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Reply from PureGym Danmark

Hej Maria

Tak for din anmeldelse✨

Fedt at høre, at du har været til en god biketime💪

Du må have en god dag

De bedste hilsner
Amalie / PureGym

Rated 4 out of 5 stars

Gym recommendation

Very good gym with the necessary conditions to train. Good environment and all the materials needed.

2 April 2024
Unprompted review
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Reply from PureGym Danmark

Hi Manel

Thank you so much for the positive review! I'm really happy to read that everything is top notch at the gym! 😊

Have a wonderful day

All the best,
Lucas / PureGym

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