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Pure Investor Reviews 

277
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and professional throughout every single step of the property journey. Many reviewers emphasize that working with the team makes buying and selling homes feel completely straightforward and manageable. Consumer feedback consistently highlights the smooth communication and prompt responses that keep both buyers and sellers fully informed at all times. People appreciate how the experts go above and beyond to reduce moving anxiety, answer questions thoroughly, and deliver reliable results. Reviewers note that the agency takes pride in providing top tier service and ensuring a seamless transition for everyone involved.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professionalism, helpfulness, and clear... See more

Service

Customers had positive experiences with service, noting that the team is professional, proactive, and... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the professional and communicative... See more

Response time

Reviewers mention positive feedback about response time, highlighting that the team is consistently quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were kept up to date with progress every step of the way and buyers are fully vetted & committed to buy. The team follow up with both sides to ensure things run smoothly with steady progress. We wo... See more

Company replied

Rated 5 out of 5 stars

Helen Edwards really help us a lot getting our new flat at worthing. She always answers all our quiry and confusions. Were really happy for her work to make things speed up. Great team and really reli... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Pure Investor who have sought after and found me a new Landlord that will enable myself to remain in my lovely home to my great relief! I cannot recommend them enough! I have dealt... See more

Rated 5 out of 5 stars

Helen was super helpful and communicative, which supported us around the anxieties of moving. She checked in regularly to make sure the property was ready to move in and took care with this. We feel... See more

Company replied


Company details

  1. Property Investment
  2. Apartment Letting Agency
  3. Property management company
  4. Estate Agents
  5. Property Rental Agency

Written by the company

Working with a global network of over 34,000 property investors, Pure Investor are one of the UK's leading property investment consultancies, specialising in the sale of tenanted buy-to-let investment properties throughout the UK. We specialise in selling tenanted buy-to-let properties, HMO properties and off-plan developments in destinations including Manchester, Leeds, London, Liverpool, Sheffield, Glasgow and Birmingham amongst others. We can assist if you're a novice investor looking to purchase for the very first time or a seasoned investor looking to sell your property portfolio. Our team are highly experienced and very customer-orientated. We don't 'hard sell' and genuinely believe in long-term, mutually beneficial working relationships. If you're considering buying or selling a tenanted buy-to-let property, why not give us a call today to speak with our consultancy team. We look forward to speaking with you!


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(277)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Five star

Chris, Mark and Katie are fantastic. I have purchases multiple units and just made a sale at a good price. They know the market inside out, they are great to deal with. Above and beyond. I will be back for more units!

8 November 2021
Unprompted review
Rated 4 out of 5 stars

Great service

Great service! I do appreciate help and support from the PURE INVESTOR staff especially Katie to push the deal close eventually.

The only terrible part is the seller's solicitor, hard to believe took me 7 months to complete my first property in the UK.

19 October 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Frank,

Thank you for your positive review of our service here at Pure Investor, it's greatly appreciated and we will ensure your comments are passed through to the team.

With regards to the delay on conveyance, we fully understand and share your frustrations on this. Whilst we managed to find the right investment property for you, we have less control over the legal process which is ultimately controlled by the various solicitors and other third parties involved.

We do advise clients that typical conveyance periods currently run from 4-5 months, however we do understand that it can run slightly longer than this in certain circumstances.

Hopefully the legal process won't take quite as long for your next buy to let investment purchase.

Kind Regards,
Pure Investor

Rated 5 out of 5 stars

Excellent service n they are truly top…

Excellent service n they are truly top notch agents. Special thanks to Katie who has demonstrated the highest quality of customer service n swift response to cater client’s needs. Thanks again for a job well done

19 October 2021
Unprompted review
Rated 5 out of 5 stars

Effortless.

Katie and team have been incredibly helpful and responsive in all enquiries throughout the entire process from beginning to completion. Katie constantly kept us informed throughout everything, and no question was too silly. Fully recommend

18 October 2021
Unprompted review
Rated 5 out of 5 stars

I have been dealing with Chris and he…

I have been dealing with Chris and he gives honest and helpful advice. Always prompt with his replies. It has been a pleasure talking to Chris always !

27 September 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Thank you for the review Abdul - Chris will be happy to hear your kind words!

Kind Regards,

Pure Investor

Rated 5 out of 5 stars

Professional staffs

Your staff are very professional and helpful. I am glad to have appointed Pure Investor as my sale agent.
I here especially thanks to Katie who frequently update me the status and help to follow up with the buyer for the completion.

24 September 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Clement,

Thank you for the review, we are glad to hear that you were happy with the service and will pass your kind words onto Katie.

We look forward to working with you again!

Kind Regards,

Pure Investor

Rated 5 out of 5 stars

We had a fantastic experience with …

We had a fantastic experience with this company. Right from the start Chris Murgatroyd provided us with all the necessary information . He was extremely pleasant , always willing to help and very patient with the umpteen questions that I had , providing answers whenever possible and looking for answers if he did not have one ready . Subsequently Katie Thompson took over. Katie's enthusiasm is infectious. Always willing to help , liaising with different individuals , she kept us informed regularly, and on a daily basis , in fact more than once everyday , towards the latter stages and even responding to emails as early as 6:30 am. Thanks to their efforts , it made the whole process seem very simple . Absolutely no hesitation in recommending Pure Investor team . Continue the good work ..

23 September 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi George,

Thank you so much for the review. We will certainly send on your kinds words to Chris and Katie who will appreciate this! We are so pleased your purchase went through in time for you!

Kind Regards,

Pure Investor Team

Rated 5 out of 5 stars

Full marks to a professional Team

We faced a rather unusually complex situation with our property sale, yet I would say the team earned full marks for consistent supportive service, proactive and clear communication, always lending right advise all the way to the finishing line.
Highly recommended professional team!
Thank you

22 September 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Jiri,

Thank you so much for the review. We are so pleased we sold your property for you!

We look forward to working with you again in the near future.

Kind Regards,

Pure Investor Team

Rated 5 out of 5 stars

Honest & trustworthy company

If its people that make a company what it is, Chris Murgatroyd and Katie Thompson are doing a fantastic job in making Pure Investor a reliable, trustworthy and honest business to deal with. They have been very helpful with my investment queries and I hope to have a continued relationship with Pure Investor for investments in the future. I would highly recommend this company after having a very pleasant experience.

17 September 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Leroy,

Thank you for much for the review. We will certainly pass on your kind words to Chris and Katie.

We look forward to working with you again on your next investment.

Kind Regards,

Pure Investor Team

Rated 5 out of 5 stars

Quick response

Quick response, accurate information and perfect solutions

3 September 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Thank you Abbas. It has been a pleasure working with you on your latest investment and we look forward to working with you again in the near future.

Kind Regards,

Pure Investor

Rated 5 out of 5 stars

House Purchase dealt with by Chris Murgatroyd

I contacted Chris at Pure Investor regarding a property, unfortunately this property was unavailable, he introduced me to a new development sent me over all the information, brochure, even copies of the floor plans and arranged a viewing for me within the day, he then answered all my queries that week as I bombarded him with questions even answering his phone after 6pm when he was driving home. He always came back asap and let me know when he was going to be unavailable. The service I have received has been fantastic and because of Chris I have purchased a property on this development. I would recommend anybody to deal with this company.

6 August 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Paul,

Thank you for the review and kind words. We aim to provide a smooth service all the way up to completion and we are excited to be a part of this journey with you.

Kind Regards,

Pure Investor

Rated 5 out of 5 stars

Pure investor

Pure investor, a true honest business providing excellent opportunities if your looking to invest into property. They provide good advice and there is absolutely no pressure to buy or and they don't constantly chase you, like you get from other firms. I would highly recommend Chris Murgatroyd, and Katie Thompson. Both go over and above to help with any question or advice you need.

29 July 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Bhavin,

It's good to hear from you, and thank you for your positive review of our offering and customer service. We always try to let customers work at their own pace, and it's really pleasing to hear our clients recognising this as one of the key features of the way we work.

I'll make sure that both Chris and Katie are aware of your comments and recommendation. I'm sure they'll both be delighted.

Thanks again for the review, and we look forward to working with you again in the future.

Regards,
Pure Investor - Customer Service.

Rated 5 out of 5 stars

I am so impressed with Pure Investor

I am so impressed with the service I received from Pure Investor. Staff, Chris and Katie, were absolutely brilliant. As a first-time buyer from overseas, I could not have been more luckier to find them. I bought a student flat for my daughter (which I will then let out when she finishes her course) and the process was very smooth, efficient and fast as well. They helped me every step of the way and made me feel supported, comfortable and secure and I felt I could trust them to do everything they could to make this happen and they did. I will definitely recommend them to my friends, especially my overseas friends, who need to trust from afar. Everything can go ahead without presence, as they took on the responsibility to deliver what I was buying. They had a lovely, friendly personal touch too. I am so, so grateful and appreciative to Pure Investor and will be buying from them in the future.

26 July 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Angela,

Thank for you for the extremely positive review of our service. It's great to hear that you benefitted from the customer service offered by both Katie and Chris.

Thank you also for your recommendation to friends. As a smaller business, recommendations and referrals are integral to us growing and developing the business, and today this makes up a large part of our new business.

Kind Regards,
Pure Investor - Customer Service

Rated 5 out of 5 stars

Excellent Experience

Stephen and the team are great. From day one, we were provided with detailed responses to our inquiries. When they were not sure, they were clear about it and promised to get back to us quickly, which they always did. This helped maintain the trust and confidence. Overall, dealing with Pure Investor was an excellent experience. Regards, Hasan.

23 July 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Thank you Hassan, it has been a pleasure working with you and your family throughout your investment purchase.

We look forward to working with you again in the near future.

Kind Regards,

Pure Investor

Rated 5 out of 5 stars

Top class service received from Katie…

Top class service received from Katie and Chris from Pure Investor. Kept me informed on progress with regular updates and catch ups. Definitely recommend the firm for investments.
Appreciate the professional approach Chris and Katie. Thanks a lot for your support in helping me to complete on my investment!

Rom

15 July 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Rahman,

Thank you for your review of offering and customer service, it's always great to hear from our investors.

I'll make sure that both Katie and Chris are made aware of your comments, I'm sure they'll both be delighted.

Regards,
Pure Investor - Customer Service

Rated 5 out of 5 stars

We had a great experience dealing with…

We had a great experience dealing with Pure invest, the sale was quick and the team prompt and professional. Many thanks

15 June 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Thank you for your review Miss Hurst. It was a pleasure working with you and we are so pleased we sold your unit for you so quickly!

Kind Regards,

Pure Investor

Rated 5 out of 5 stars

Perfect for new investors... highly recommended

I would like to say that it's been an absolute pleasure and fantastic experience provided by both Chris and Katie who provided excellent professional advice and were always able to answer any questions that arose from me as a new investor.
I would not hesitate to use them again and have already recommended them to my friends also interested with buy to let properties in UK, many thanks and much appreciated Chris and Katie

10 June 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Alistair,

Thank you so much for the review. It has been a pleasure working with your throughout your investment process and we will send the kind words onto Chris & Katie. It's always great to receive such positive feedback from our overseas investors as we understand that this can be very challenging.

We look forward to working with you again in the near future.

Kind Regards,

Pure Investor

Rated 5 out of 5 stars

Katie and Chris are simply the BEST ...

Katie and Chris were more than excellent. They were very professional, kept me updates constantly, answered all my questions and went the extra mile to help when i needed their help.
I can not thank them enough for all their kind help and support.

3 May 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Hani,

Thank you for the review, it's great to see that you were happy with our service and we will pass on your kind words to Katie & Chris.

We look forward to working with you again in the near future.

Kind Regards,

Katie

Rated 5 out of 5 stars

HIGHLY recommended

Highly recommended. I have had the best experience imaginable working with Pure Investor.
The property was introduced to me by Chris, who was knowledgeable, patient and generally very helpful.
Throughout the buying process, which took WAY too long, through no fault of Pure Investor, I was supported by Katie, who was amazingly responsive and was always on top of everything.

I worked with many companies during this transaction, and none was nearly as professional or pleasant as the team at Pure Investor.

Honestly, I could not recommend them enough.

And both Katie and Chris deserve a raise. They're invaluable assets for Pure Investor!

31 March 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Eran,

Thank you so much for your kind words, we know that the process wasn't the easiest but we got there in the end! We hope you are enjoying your investment so far and we look forward to working with you again soon.

Kind Regards,

Katie

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