PureKana 

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Rated 1 out of 5 stars

After reading some other low reviews, I wont attempt to get a refund. So this will be a 40 dollar lesson. The original purekana was better and stronger. I took 4 gummies and felt nothing. I was excite... See more

Rated 5 out of 5 stars

Trying to reduce certain meds so I can get mental relief more from your Delta 8,9 and THC product. We all know now many pharmaceuticals are dangerous drugs. Your products are great-just wish I can... See more

Company replied

Rated 5 out of 5 stars

My dad that was suffering from cancer tried these gummies and it helped a lot. He recently passed and left some behind and I tried them and found these gummies to really help with my anxiety through i... See more

Company replied

Rated 3 out of 5 stars

Purchased this product without results. Returned the product before the 30 days with verified tracking number. Still waiting for the refund. Customer Service says 7-10 days for return of funds. T... See more

Company replied

Company details

  1. Vitamin & Supplements Shop

About PureKana

Written by the company

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About PureKana
PureKana is a reputable company known for producing high-quality CBD and THC products. We are dedicated to providing customers with premium options that promote overall wellness. Our wide range of products includes CBD, THC-P, Delta8/9 & HHC in oils, gummies, topicals, capsules, and more.
  • Premium Quality:
    PureKana offers high-quality cannabinoid products that are crafted with care and undergo rigorous third-party testing for purity and potency.
  • Effective Results:
    Customers have reported experiencing positive results and benefits from using PureKana's products, including natural relief from discomfort and support for overall wellness.
  • Wide Range of Options:
    PureKana provides a diverse selection of cannabinoids and product types allowing customers to choose the format that best suits their preferences and needs.
  • Transparent and Trustworthy:
    PureKana prioritizes transparency and provides detailed information about their products, sourcing, and third-party lab testing, ensuring customers can trust the quality and integrity of their products.
  • Educational Resources:
    PureKana is committed to educating customers about cannabinoids and its potential benefits, providing informative resources on their website, via their email newsletter and blog to help users make informed decisions.
  • Satisfaction Guaranteed:
    If customers are not fully satisfied with their PureKana products, they can take advantage of the money-back guarantee for a hassle-free refund.
  • Fast and free shipping:
    PureKana prioritizes customer satisfaction, providing a seamless and efficient shopping experience.
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Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

NO MORE PROKANA PRODUCT & SERVICE

My recent subscription order not filled. Numerous emails yielded no response. No phone # made apparent. Unfortunately what began as a trustworthy and beneficial relationship - will be discontinued. Be careful.

11 April 2024
Unprompted review
Rated 1 out of 5 stars

Bankrupt

Do Not Buy As They Have Gone Under. I Am Owed $56k. I am contacting them through emails and its been 6 weeks they aren't responding at all.

20 February 2024
Unprompted review
Rated 1 out of 5 stars

Paid order was not received.

My order was placed Mar 18, 2024. I never received it. On March 26 I contacted customer service "McKayla" who replied they were behind getting the orders out due to the big response to their sale. On Apr 6 I sent another email to McKayla stating I was still waiting for my shipment. NO response. Very disappointed, thought this was an honest company, guess they just took my money.

18 March 2024
Unprompted review
Rated 5 out of 5 stars

I had really horrible arthritis pain in…

I had really horrible arthritis pain in my hands & feet to the point that I hurt so badly, I could not sleep at night.

Using CBD gummies and Theraworx, I can function in the morning!

It’s amazing!!!

7 April 2024
Unprompted review
PureKana logo

Reply from PureKana

Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
 
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.

PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)

Rated 1 out of 5 stars

Unpaid bills

You will not receive your order. They are not paying suppliers. Stories online about them owing big amounts. Urge caution.

18 March 2024
Unprompted review
Rated 1 out of 5 stars

My name is Antonio Cabrera,

My name is Antonio Cabrera,
I put my first order and they keep deducting a monthly fee with no permission.

When I called customers services, I mailed back to them the last order , but a never received my refund back to my card.

16 February 2024
Unprompted review
Rated 1 out of 5 stars

I am not a happy girl

I am not a happy girl. I received another order that in February I sent an email saying I wanted this canceled. Yesterday I received another order which every phone number I call even on my bank statement disconnects or the number is unavailable. It only shows that you can download it by Google not by an iPhone I think this company is fraud at its best

20 February 2024
Unprompted review
Rated 1 out of 5 stars

I received another shipment without my…

I received another shipment without my request. I have tried to contact PUREKANA multiple times. When I call the phone number attached to the credit card bill it immediately disconnects. When attempting to call other numbers found on the internet, all the calls immediately disconnect then too. There have been ZERO responses to any emails sent to their published email address. I would like a full refund since I now have more than I need.

13 March 2024
Unprompted review
PureKana logo

Reply from PureKana

Hello,

I am sorry to hear you have not been able to reach us. What email and phone number are you using because that is pretty strange and we want to get to the bottom of it.

Please email us at: Customerservice@purekana.com for immediate assistance.

Thank you!

Rated 4 out of 5 stars

Can’t get bottle open

Product is good / like the CBD gummies but unfortunately I couldn’t get one of the bottles opened this time. I had no problem opening one bottle but the other bottle of gummies was impossible to open. I am updating my review as they finally sent me another bottle free of charge

7 March 2024
Unprompted review
PureKana logo

Reply from PureKana

Hello,

I am sorry to hear you can not open the product you received. Please return the order to the following address:

PureKana Returns
100 Lackawanna Ave
Parsippany, NJ 07054

Once the return is received it can take up to 7 business days to process as they are processed in the order they are received:

Note: Customers should ALWAYS keep a record of their return tracking number.


Thank you!

Rated 1 out of 5 stars

ALL I KNOW IS I BETTER GET A REAL…

ALL I KNOW IS I BETTER GET A REAL PERSON ON THE PHONE TO STOP SENDING THIS CRAP TO MY DAD AND GET HIS MONEY REFUNDED STAT!!!!!!!

11 March 2024
Unprompted review
PureKana logo

Reply from PureKana

Hello Angela,

We run on a monthly subscription basis so I apologize if that may have been missed. Please email us with your dad's order information so we can resolve your inquiry.

Thank you!

Email: Support@purekana.com

Rated 1 out of 5 stars

(Updated)I read these reviews and the same thing happened to us

(03/08/2024)My boyfriend ordered these and the same thing!! $199.65 3 times in the last 4months . Said no to refund. And what was buy 3 get 2 free?? We got nothing free
(04/15/2024) Everything was sent back in original mail pkg as they requested. Heard something about processing a refund and have yet to hear from them

8 March 2024
Unprompted review
PureKana logo

Reply from PureKana

Hello Nicole,

We run on a monthly subscription basis so I apologize if that may have been missed. Please email us with your boyfriend's order informaiton so we can resolve your inquiry.

Thank you!

Email: Support@purekana.com

Rated 5 out of 5 stars

The best CBD ever

I have been so amazed with the CBD oil. I am 84 years old and I stayed in a fog in my head. After about two weeks I woke up and my head was cleared. My energy is back. I have recommend this to family and friends. Thank you for this amazing product.

18 January 2024
Unprompted review
PureKana logo

Reply from PureKana

Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.

In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!

If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.

PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)

Rated 1 out of 5 stars

Your product sucks

Your product sucks. I called and stopped the order and you keep changing me. I have stopped it at my bank. I highly recommend that no one do business with you!! I will be going to my State Attorney General’s office.

8 March 2024
Unprompted review
PureKana logo

Reply from PureKana

Hello,

I am so sorry to hear about your experience. I have escalated this matter to our team in which a Lead will be calling you today to resolve this matter.

We look forward to speaking with you soon!

Rated 1 out of 5 stars

I did not order your product

I did not order your product, but suddenly, moths ago, I started receiving packages of your gummies. I am afraid to use them, because I don't trust them. I checked my credit card bills for your name and did not find it. Finally, my spouse got a bill for Sam's Club, Synchrony. You charged $212.63 for this months, and for each month since November. I don't know how you accessed this credit card. Though the bill is sent to my spouse my name is on the packages. We have been scammed by you to the tune $600.00 We need to settle this matter. I have reported this to the BBB. I intend to report this to the Attorney General of Florida. They have a special department dedicated to protecting senior citizens from scammers.

5 March 2024
Unprompted review
PureKana logo

Reply from PureKana

Hello,

I am so sorry to hear about your experience. I have escalated this matter to our team in which a Lead will be calling you today to resolve this matter.

We look forward to speaking with you soon!

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