Pure Luxuries London Reviews 274

The Pureluxuries website is so easy to use and has great photos and information that really helped me shop with confidence. I bought a mini backpack style handbag and it's great! Lovely quality and perfect size - exactly as described in the photos and information on the website. I love it! And with a great price and super-fast delivery, I couldn't be more pleased! Highly recommended.

Superb quality service. Delivery was very quick and secure. The bridge bag is excellent. I am 6ft tall and the strap is a fantastic length. Real craftsmanship. Will treasure it for life.

With the excellent web site I was able to find the exact wallet I was looking for. I.e. Size, amount of credit card slots etc. The purchase and delivery could not have been bettered

Ordered leather bag and purse for birthday present.Really nice and soft leather.Reasonable priced.Arrived quickly.

Excellent service will purchase again

Fast delivery, excellent quality wallet. Have used in the past and will use again, no problem.

I am very pleased with my new handbag, it arrived very promptly and it was just what I wanted, lovely soft leather and just the right size for me. Thankyou

Excellent customer service and prompt & efficient service. Excellent A*****

Excellent service great products fast delivery

Pure Luxuries were extremely helpful when I needed to return a bag which was faulty, and obtain a replacement. I did not have my original delivery note so a copy was emailed to me. The replacement I chose was low on stock so Ben at Pure Luxuries reserved it for me and arranged for it to be sent out. I am pleased with the replacement bag, which is of excellent quality.

I was given a leather bag as a gift for Christmas which unfortunately broke. Ben in the customer services team responded to my email very quickly, helped me sort out a return and replacement and even sent me a new returns label.

I can't fault the customer service, it was absolutely brilliant.

amazing half price of debenhams and next day delivery! wow and thanks

I ordered a pureluxuries bag from Debenhams but it didn't arrive, and Debenhams weren't able to help trace it (they eventually offered a refund). As the bag wasn't available in store, I realised it was probably sent direct from the supplier, and contacted them just on the offchance they could help. They quickly found the issue (a Royal Mail mis-sort) and fixed it, and the bag duly arrived.

Very impressed with the 'above and beyond' customer service - and very pleased with the quality of the bag as well.

I have bought a few bags from this company and their products are real quality, there delivery is fast.

I would highly recommend this company and its products.

Janie

I have used this site a couple of times, to purchase those extra special items. My son'so 18th, followed by my husband's 50th. Now this time my youngest son'so 18th.

Great selection. Great quality. When he earliest purchased wallet started to fray after 1 month, a replacement was sent straight away.

My recent purchase again of a wallet and messenger bag, great value, confirmation of purchase, then 2 days later, the wallet had sold out. Surely the Web site should be more up to date than that? Replacement offered was much more expensive than the one I actually wanted.

Great product, great price, quick delivery and well packaged... Thanks,

in these hassle fueld times it is a breath of fresh air dealing with such a proffesional comp as pure luxuries!

I purchased a man bag/satchel and a leather toilet bag for my boyfriend, Both items were packaged brilliantly and delivered on time. Fantastic quality and really good value for money. I purchased both items when they were on sale. My boyfriend loved his gifts and uses the man bag daily. Would definitely buy from Pureluxuries again.

The briefcase is fabulous and can give enough praise to Pureluxuries... Their customer service was second to none.

I would like to register a complaint about this store. I bought a belt and gloves through their website. The website wasnt clear about the measure of the belt. I couldnt know if the size informed was the total size of the belt, or the maximum size that it would fit. Knowing that my waist is about 97 cm, I bought the size XL ( up to "105cm" ).
When it got home, I notice that the belt was too large for me and then I explained my confusion and asked them If I could exchange. They told me that they had measured on an other size of belt (up to 95cm) and they got to the conclusion that the size informed was the maximum size that the belt would fit. In their own word: "105cm should be the maximum size the XL belt can fit - I've just measured the M/L (95cm) belt, and 95cm measures from the base of the buckle to the furthest pre-punched hole".

After reading that I applied exactly the same measuring on the belt that I got and the result was 110cm and not 105cm. I questioned them about it and sent them a picture with the measuring. Asking them to analize, I also told them that the tag on the belt was right (XL). The answer that I got was that if I got the wrong size of the belt I could return the belt. I was hopping that as they sent me a wrong size they would exchange the item, but when the item got back there, they changed the story and told that CK usually does belts larger then what is tagged and they wouldnt exchange my item. They refunded me the belt and the return costs, but refused to send me another belt.

I am upset because on the email they told me one thing after I send the picture and then they changed their mind after I sent the product back to them giving me no choice to stay with the larger belt. Now If I want the belt I will have to pay for another shipping fee.