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Rated 5 out of 5 stars

Parcel took a little more time to get here than I thought but not docking marks for that because it's probably down to Covid and out of your control. Package got here in good condition and really appr... See more

Company replied

Rated 5 out of 5 stars

I was slightly hesitant to order with this site as I hadn’t heard of it before, but I’m so glad I did! My order took a couple of weeks to arrive, but I was contacted by Jeromine to inform me about the... See more

Company replied

Rated 2 out of 5 stars

Customer service is good but it shouldn't take over two weeks for items to be delivered. Also a little on the expensive side to be honest.

Company replied

Company details

  1. Cosmetics shop

Information provided by various external sources

Shop Makeup, skincare, fragrances, beauty products and get the best offers of top beauty brands every single day


Contact info

1.5

Bad

TrustScore 1.5 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I was slightly hesitant to order with this site as I hadn’t heard of it before, but I’m so glad I did! My order took a couple of weeks to arrive, but I was contacted by Jeromine to inform me about the delay. She really goes above and beyond for customers. Order arrived very well packaged. I’d definitely order again.

12 August 2020
Unprompted review
pureme.ie logo

Reply from pureme.ie

Thank you Louise for your nice review. I'm delighted to read that your experience was good with my shop :) Hope to see you soon

Rated 2 out of 5 stars

Customer service is good but it…

Customer service is good but it shouldn't take over two weeks for items to be delivered. Also a little on the expensive side to be honest.

21 July 2020
Unprompted review
pureme.ie logo

Reply from pureme.ie

Thank you for your review Tracy. I am very surprised with the 2 stars after the time I spent with you on the chat regarding your questions on products. I also had to update and partially refund your order because finally you had changed your mind.
Regarding delivery times and prices, they are clearly indicated on the site as well as in your order confirmation email.

Thank you for giving your feedback which is the first negative I have; I find it really unfair.

Rated 5 out of 5 stars

Great customer service

Was looking for a very specific product that I didn’t think was being made anymore and found it here. Great customer service, ordered the wrong type after all and was able to get it changed, very helpful and kind. Would use again.

19 July 2020
Unprompted review
pureme.ie logo

Reply from pureme.ie

Thank you so much for your review Annemarie. It's lovely to read that your experience was good with us.

Rated 5 out of 5 stars

My order is delaying

Excellent and in a time service.

Would strongly recommend!!!

18 July 2020
Unprompted review
pureme.ie logo

Reply from pureme.ie

Natalja thank you very much for your review.
I understand your frustration about the delivery time; however there is no delay with your order; our shipping policy is clear about delivery timeline and we have also stated on the order confirmation email when you can expect to be delivered.
Anyway, honest feedbacks always help to improve our services so thanks again.

Jeromine

Rated 5 out of 5 stars

Absolutely fabulous service

Absolutely fabulous service. Jeromine's attention to detail is wonderful. Wide array of products available. Once I placed my order products were promptly delivered.

16 July 2020
Unprompted review
pureme.ie logo

Reply from pureme.ie

Thank you so much for your review Rachel. It's nice to read that you were happy with your order :)

Rated 5 out of 5 stars

I got my parcel on time

I got my parcel on time, thanks a lot!
Will buy soon again

9 July 2020
Unprompted review
pureme.ie logo

Reply from pureme.ie

Thank you so much for your review Ernesta. It's nice to read that you were happy with your order. Hope to see you soon on pureme.ie :)

Rated 5 out of 5 stars

Thx so much for

Thx so much for qwek delivery I am so happy will order more soon

24 June 2020
Unprompted review
pureme.ie logo

Reply from pureme.ie

Thank you so much for your review Wioleta. It's nice to read that you were happy with your order.

Rated 5 out of 5 stars

Parcel took a little more time to get…

Parcel took a little more time to get here than I thought but not docking marks for that because it's probably down to Covid and out of your control. Package got here in good condition and really appreciated the little hand written note that was attached to the invoice. A nice little touch. 😊

23 June 2020
Unprompted review
pureme.ie logo

Reply from pureme.ie

Thank you very much for the review Triona. It was a real pleasure to pack your order

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