Purestep Reviews 7,279

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I really needed comfortable and stable shoes as my balance was affected by a cast on my fractured arm. These shoes did just that. They aren't waterproof but I have other boots which are. The Purestep... See more

Rated 1 out of 5 stars

I ordered a pair that said they were suitable for 'outdoor and everyday life'. First time out - soaking wet feet. They turned out to be "amphibious or drainage shoes and are perfect for activities lik... See more

Rated 5 out of 5 stars

They make your feet feel like you're walking on fluffy clouds they are that comfortable. My wife has about 6 or 7 pair of these of different styling and having introduced me to the mens range I... See more

Rated 4 out of 5 stars

Prompt delivery. Product exactly as described. Incredibly lightweight but good tough soles. My only hesitation is whether there is sufficient support for the foot when walking. I'll find out after use... See more


Contact info

4.1

Great

TrustScore 4 out of 5

7k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Great, good value shoes but take care when ordering.

The shoes are great and, if you take advantage of the many offers, very good value. I love them. However, ordering can be a challenging process as, if you go back to check something or make a change, all your selections are reset to default values. If you don't notice you end up with tiny shoes in completely the wrong colour. Having said that though, the company is very good about replacing them when that does happen.

21 May 2026
Unprompted review
Rated 3 out of 5 stars

OK just ordered so at present I cant…

OK just ordered so at present I cant comment on delivery or quality. A lot of good reviews but then those about the returns process (not compliant with UK law) is a worry. What I didn't like was the popups asking first for email to get a discount, then phone # for a bigger discount so I got sent a 20% off code but nowhere to enter it so I paid the advertised price. That makes me think the company is dodgy.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Great shoes

The shoes were an excellent fit and feel great. I feel like I and getting all the benefits of being barefoot but with a bit of protection. The shoes look great by the way.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING EXPERIENCE

I just would like to say how wonderful is my experience and how outstanding was Cesmine who was dealing with my parcel which got missed.
I was supported all the way through with amazing professional manners.
I can't thank enough for the support, help and the outcome.
Absolutely excellent, person- centred service which I want to recommend to everybody
Thank You so much>>>
Jola Bartos

7 June 2026
Unprompted review
Rated 4 out of 5 stars

Great service and great products

The parcel arrived within the stipulated date range and was well wrapped. I think the service is really good. I am extremely pleased with my purchase and I will be buying more in the near future.

20 May 2026
Unprompted review
Rated 4 out of 5 stars

The trainers are great

The trainers are great, and I’ve had several compliments but they took an awfully long time to arrive, of which there was no warning.

7 June 2026
Unprompted review
Rated 1 out of 5 stars

Firstly the shoes took ages to arrive…

Firstly the shoes took ages to arrive from a drop shipper from China not a British company as described. Secondly the shoes we're cheap and nasty and are available for 6 pounds on other sites, I paid 50 pounds. Thirdly the copper grounding mechanism is actually stainless steel clothing studs, available at 100 for £2.50 on temu. No copper anywhere to be seen. The returns policy is abismal and they expect a further payment of 52 pounds to return them with absolutely no guarantee they will return them after inspection. So rather than be £102 out of pocket, I'd be £154 out of pocket. The insoles that were free had grounding studs but didn't go through to the other side of the plastic and didn't in anyway line up with the so called grounding studs of the shoe so defeats the object. The shoes themselves are filled with eight holes but they come with one stud per shoe and a spare stud per shoe that just look and feel like drawing pins stuck in the sole. I've never been more disappointed or felt more ripped off with any other purchase in my life and the bank sides with the seller whilst claiming buyer protection. Please avoid at all cost. If you want to try them buy from Amazon for 6 quid at least you would expect the shit that you get.

20 May 2026
Unprompted review

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