Purestep Reviews 7,279

Very good customer service, a pair ordered too small, new style offered for just P&P. Not required to send the original shoes back either…can’t complain.

Both winter boots and non slip breather able shoes are comfortable. Backs of non slip have crease in them which was there on arrival.
Delivery not from UK so takes a while.

Thank you so much for excellent service and also for brilliantly comfortable shoes

Straight forward ordering process. Arrived in an acceptable time frame.
Now getting used to wearing them!

I ordered purestep shoes and looked liked it was a uk company,beware it is not,shoes arrived damaged and they insisted they be sent back to china,turns out you don’t have many rights so buyer beware,this is the first time I have ever wrote a negative feedback but I really feel like I was misled so read the small print before ordering,very poor quality

Great prices, fast delivery, lots of communication

No delays . Shoes are comfortable to wear if a bit pricey.

Wonderful pair of sneakers. It's as if I'm not wearing any at all. Goes well with the rest of my purestep shoes. Well worth it.

Very helpful when needed. Product does what it says. Walking a pleasure now toes have space. Pleased unknown walker recommended these.

Delivery can take a while, but worth waiting for

Shoes are great and arrived in good time.

The shoes are very comfortable and give my long toes plenty of wiggle room! I’m sure I walk better in them. I have ordered 2 different pairs for the winter (although had they not been ‘bogof’ I wouldn’t have done!). Delivery good - about 10 days - and they come in a nice shoe bag! Great stuff😊

I received my black Purestep Explorers a few weeks ago, actually. I've worn them several times and had compliments on them. I enjoy both these black Explorers and my red ones also. I keep wanting and asking for Explorers & the Pro Everests in NAVY. I bet they'd sell like mad! :)

The contact I had to.help me with my order was great. My initial order arrived by the shoes were too small and I need to exchange these for a larger size.

The process was very straightforward and I am now awaiting my new shoes in a bigger size, which will hopefully fit.

This company is not what it presents itself as. Okay it’s not British. No big deal, but shoes have to be returned to China for which you pay postage. I ended up up £12put of pocket. I returned the shoes as they are poor quality and look it. This you can buy them much cheaper elsewhere. I would not recommend buying from Purestep.

Ordered 2 pair shoes. Ist pair too big. Tried to return. Company awful and resorted to claim through bank. So they sent another pair nearly 3 months later. These have a staple making them unwearable. So back to bank.i want my money back but that’s not possible.

Good website. excellant products. Quick delivery

The company hides the fact deep in the terms and conditions that if you need to return an item for any reason, the goods must be sent directly to China at your expense. This is not in accordance with UK Consumer Law.
Also, I found that during a sale, a popup appeared asking if I wanted a Mystery Code. There was no explanation as to what this was, and I simply clicked Yes. PureStep then raised a second order without my knowledge and did not provide any order review or confirmation screen. Their practices are deceptive and they are unable to cancel a transaction even though the issue is immediately reported to them.
Avoid this company. On-the-verge selling techniques, poor quality goods and questionable returns policies.

Purestep have good advertising and internet presence on social media that makes you think they are a respected UK based business when in fact their products are despatched from another country, and are identical to products sold by Temu at a quarter of the price. You will also be bombarded by email offers and promotions that are difficult to unsubscribe from. The products however are basically cheap aqua shoes, but comfy to wear around the house.

Very Helpful