While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the service, finding it to be as good as or better than previous providers, with many noting significant savings on their bills. The pricing is frequently highlighted as excellent, offering great value. People also commend the customer service and staff for being helpful, knowledgeable, polite, and efficient in resolving issues. However, some customers experienced difficulties with the user experience, particularly during the switching process, which they described as bumpy or a nightmare. A few others reported issues with dropped calls, echo during conversations, or poor cell phone coverage in certain areas, making their phones less functional.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers are very satisfied with the quality and... See more

Price

Users describe positive interactions with price, consistently highlighting significant savings compared to... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, politeness, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and efficiency.... See more

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the switching process seamless... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wish someone would have told me not to use my old SMS card because the disruptions and crazy thing happening on my old SMS card just transferred onto my new phone. A week later I realized that migh... See more

Rated 4 out of 5 stars

I love Pure Talk, have been a customer for several years. You can't beat the price and the customer service is always very good. The only reason I gave it 4 stars instead of 5 was bc recently I chang... See more

Rated 4 out of 5 stars

For some reason there are frequent times I receive a call or a text and my phone does not sound the notification sound. Nothing at all. I have been told this is your problem because the proper signal... See more

Rated 4 out of 5 stars

Switching over was a bit bumpy but I put that on the first technician I spoke with (the next customer service rep was more helpful/knowledgeable). The service has been as good or better than what I ha... See more


Company details

  1. Telecommunications service provider

Written by the company

At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great representatives

Every one of your representatives I spoke with while making the transition was very personable and helpful. I appreciate their service to me even though I am a tech dolt. Thanks!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Company

Customer Service is excellent. Pricing is excellent. Veteran-led company; LOVE rounding up payments to support Americas Warrior Partnership!
I wish I would have switched to Puretalk a long time ago…..

5 March 2026
Unprompted review
Rated 3 out of 5 stars

Dosn’t work well with WiFi calling

Dosn’t work well with WiFi calling. Lot’s of dropouts. Have to turn off WiFi often. Works after that.
Coverage is ok but not as good as Verizon in my area even though the AT&T tower is only 2 miles from here and Verizon is 10 miles. Risebroadband tower only one mile line of sight. I do have a 5G amplifier on the house. Time always.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good, we’re a few months in. We’ve changed from AT&T to pure talk. Our service has been solid, our bill incredibly affordable.
We are extremely happy! Glad we switched!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

There was a few issues in transferring…

There was a few issues in transferring information from my phone, however everybody that I encountered at Pure Talk took more than enough time to help resolve these issues. Probably the fact that I had a Motorola phone seem to be the biggest issue, everyone at you break it I fix it store said the same thing. Now that everything is on autopilot, I'm on the lifetime $30 plan. So all is well, thank

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. I live way out in the country and very few phone companies work out here. The customer service is very helpful. It was the price that made me switch we were previously paying $345 for three lines. We now pay $100 for those same three lines.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Best Service for the Best Price!

I signed up for Puretalk a few months ago and I am extremely happy. The service is great and even better then the previous mega company, AT&T, I was using that always had dropped calls. No hassels to switch. No wait time when calling Customer Service. The representatives were very nice, helpful and easy to understand. I especially enjoy the low, low cost for Puretalk's better service!

2 December 2025
Unprompted review
Rated 3 out of 5 stars

Callers often get my voice Mail

Callers often get my voice Mail, even when I am standing beside them and have very good signal strength. Sometimes I have to restart my phone in order to begin receiving calls again.

2 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look