Pure Telecom Ireland Reviews 2,381

I’ve been with Pure Telecom for a of years now and I’m really happy with their service. Recently, I had a request and it was handled very quickly and efficiently by Samantha from the loyalty team, which I really appreciated. It’s great to deal with a company that responds promptly and keeps things hassle free. Overall, I’m delighted with the service and would happily recommend them.

I've been with Pure for over 3 years and have just renewed. Great company to deal with, never had a hassle. PP

I have been with Pure Telecom since the 5th of March, and the service never worked. During the cool-off period they told us it was just a matter of time and the line would stabilise. Silly us we believed this. The line got worse: it drops 30/40 times a day for either a few minutes or hours. Basically no internet during weekends. I have contacted the customer service multiple times by phone or email. Once they told me the line was too fast and dropped the speed at 5mbps (!!). Then they claimed it was our socket since the modem seemed off. We changed the socket, nothing changed. They asked us if we were keeping the modem on all day (what a question is this? Of course we would). They suggested to call customer service when the line dropped. Did again for the humpreth time, they told me then it was a technical issue and they would have a technician calling me back. Never did. After another email with complaints, they sent an engineer. He came and said he couldn't see anything wrong on the line. He changed the line socket, I think just to do something. Of course nothing changed, but I got two messages from Pure telling me "Yay, the problem ia sorted!". We had 28 line drops on Friday. I contacted them again, but after this I will go to Regcom to get out of a service that is simply not working.
To say awful is a compliment. Stay away.

My client was absolutely amazing she was so helpful and sorted my situation very quickly and with out any fuss if there was more people like this lady it would surely be better so from me thank you for your help

Was with them for 2 days and I had to cancel it. Constantly dropping out and very poor speed. Tech support offered very little to resolve this so I decided to cancel before I was locked into year long contract Definitely the worst broadband I have experienced.

They're a complete joke, always trying to find ways to overcharge customers.

Daniel fixed the problem with my broadband quickly. Top man and very pleasant to deal with. Hope there's a staff reward scheme available for customer service and knowledge.

Connectivity is stable and consistent. Short wait time when calling to renew. Abbey was efficient and professional and offered market rate on website.

On Tuesday April 14th, 2026 an intruder alarm specialist installed an alarm system complete with a 'Ring' doorbell. He lost a lot of time setting up the doorbell due to the poor internet availability, it kept dropping out. here was no other internet use in my residence at that time.
I tired to watch a hurling match on Sunday April 19th, 2026, the internet was working reasonably well at the start, however, it deteriorated as time went by, within 20 minutes or so it ceased to work, my screen remained frozen.
I called 2 different numbers and received the same voice messages - only the feature to make a payment was functional.
Using my phone (Vodafone) the Pure Telecom website indicated that Pure Telecom provide a 24/7 support service - I now understand that this is not accurate.
No Monday April 20th, I called Pure Telecom and spoke with and extremely condescending agent (Rachel).
She was most unhelpful and advised me that Pure Telecom put a lot of thought into their marketing strategy and stated that any speed between 2Mb and 100Mb fulfilled the contract between Pure Telecom and their clients that have the same agreement as mine.
I mentioned to her that I specifically asked the sales agent with whom I reached the agreement about the 100Mb speed, he assured that it would be a great service and that I would not have any issues. Rachel told me that he would have 'no technical knowledge' because he was just sales - in which case he should have advised me to speak with some of your technical team.
In recent years I worked on several 3rd world islands in the Caribbean and in South American countries, I never experienced such poor Internet Service as that provided by Pure Telecom.
For some reason unknown to me, Rachel decide on a couple of occasions the teach me how mobile telepones work - I have been using mobile phones since 1992, twice I had to ask her to stop talking about something that was totally irrelevant to the Pure Telecom service.
She referred to the 14 days cooling off period, I didn't have any problems during those 14 days.
I am famliar with the 'throttling back' ISPs use.
Rachel also stated that she was not familiar with the Pure Telecom website claim that 24/7 support service is available, but she would bring it up internally.....

On the phone this morning speaking with Samantha . She explained that fiber broadband is not available in our area yet but is coming soon. I renewed our contract for twelve months. I'm a long standing customer and Samantha was very helpful and did her best to explain the situation.

On the phone with Samantha this morning looking for a better price. She explained the product clearly and what was available in a professional manner. I understood everything and was happy to enter a 12 month contract.

Contracted with this shower in March 2025. They now claim the contract did not start until April 2025, and have imposed an early termination fee of €150 to punish me for having the temerity to move away from them at the end of my 12 month contract. They claimed to ComReg that I was offered a new service but that is simply untrue, and there is no way I would sign up with this company for yet another 12 months. I had experienced glitches and outages during my previous 12 months with them. Not a reliable service.

Very cool and convincing

Been with pure telecom for a years on and off, super quick to get in contact if you do need assistance, but overall usually no help

My only gripe is I wish they'd just offer a long-term contract, hate having to ring up every year and switching providers

I called Pure Telecom when I noticed an increase on my monthly invoices. I spoke to Nicole in the Retentions Team and she was able to offer another 12 months contract with the price I've been paying so far.

The call took under two minutes. The flawless customer service is why I'm happy to stay with Pure Telecom.

The lady was very patient and solved my problem.

Quick to get through to customer service and Samanta. She was very pleasant, attentive and very professional in her
duties. Great customer service and my query was sorted out in a matter of a couple of minutes.
A satisfied and loyal customer of Pure Telecom.

Problem solved immediately Rachel was very patient with me while I set up my modem.