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PureVoice Communications 

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Telecommunications service provider
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Company details

  1. Telecommunications service provider

Written by the company

PureVoice Communications was created in 2003 with the idea of providing VoIP solutions like Ventrilo, Mumble and Teamspeak. From 2022 PureVoice Communications is an established telecommunications company after being acquired by Ecliptic Solutions Ltd. Since then we have been expanding into bigger and better fields with our partners who make it all possible. Doing good by our customers is our goal and we shall continue to do it.

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

no more yearly + price hike

Cant complain about the service but since they no longer offer yearly plans, price hike

13 March 2022
PureVoice Communications logo

Reply from PureVoice Communications

Hey JG,

I apologies about the removal of yearly payments, they weren't meant to be running initially anyways. And with regards to the price hike, the price for each service has not been altered since 2013. You paid a monthly price for a yearly service. I hope that explains and covers any issues you've had. And thanks for your support for the last year!

Rated 2 out of 5 stars

Ok Ventrilo, TS and Mumble Services.. billing is horrible!

I've used Pure-Voice VOIP services for over 2 years as a host for my Ventrilo service for an online gaming community.

My group actually has the resources to host a TeamSpeak Server but we went with Pure-Voice initially because the hosting service and its servers were more reliable.

It seems that over the last year, their billing department has deteriorated significantly. I've had 2 different instances where no invoice was issued to my account, no email reminder about payment was sent to the email address on file and even their online tools didn't show a past due payment. Within 2 days of the payment being past due, my service was shut off without warning. Their customer support via the phone is non-existant, even with a phone number provided, it goes to voice mail every time. I have to submit a ticket and wait for a response via their ticket system.

To their credit, they did resolve the issue within 24 hours but that is 24 hours, without warning and without service that 50 people rely on to communicate (during peek hours from 2pm-10pm PT).

In addition to the above issues with invoicing I also experienced an issue where my payment schedule was automatically changed from Monthly to Yearly without my knowledge. They tried to charge my account $240 for a year when my monthly payment was $20 and the account I was using for this service DIDNT HAVE $240 in it. This caused not only our service to be shut down, but an overdraft charge to the account. Again, this took another 24 hours to resolve and I didn't end up getting money back for the overdraft charges but did get my service restored.. in addition to a one month credit.

Anyway... we are planning on switching over to a TeamSpeak and have recently been using Skype as a means of communication instead. I've got to say that even if the voice codex is a bit more funky, the service and the fact that I'm paying nothing for TS is MUCH easier to deal with.

1 November 2012
Unprompted review

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