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Purple anime Reviews 9

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TrustScore 3 out of 5

3.1

Childrens Toy Store
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Company details

  1. Childrens Toy Store

Written by the company

Welcome to Purple Anime Discover your favorite anime merchandise, collectibles, and apparel. From manga to figures, we bring the world of anime to life with carefully curated products for fans of all ages.

Contact info

3.1

Average

TrustScore 3 out of 5

9 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Awful

Awful. Never received my item and they have ignored all my emails requesting an update and subsequent refund request. Will need to attempt to get a chargeback through my bank. Avoid this company.

4 April 2026
Unprompted review
Purple anime logo

Reply from Purple anime

hello your order has just been flagged as late by royal mail, after contacting them it seems they have lost your parcel we have sent out a replacement today, we are really sorry about this if the original does show up feel free to keep it as a sign of goodwill.

note we couldn't send you a email as your emails not valid and have gotten any emails from you regarding this.

Kind regards
Purple anime

Rated 1 out of 5 stars

Poor and dishonest company

Poor and dishonest company. Partnered with them via Shopify Collective.

1 order got sent back to them but they ignore all emails to refund us.

Another order they sent the wrong cards and all damaged to a customer. Again they ignore all emails.

Completely unreliable partner who ignores all messages to keep money meaning a civil court claim will now have to be raised to recover funds.

I would avoid and deal with a wholesaler directly in future.

25 March 2026
Purple anime logo

Reply from Purple anime

Hello,
we have just seen your Trustpilot review and this is the first ive heard about the issue, please send me the order and we will go about refunding you for the returned item, really sorry about this in the future you can contact us on 07757943680 or via email on dannyburgess@purpleanime.co.uk

looking more i see the ref order number #1382 it was delivered to the buyer and we haven't had any return for it we will be happy to refund you out of good will.

kind regards Purple anime

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