I can only say my experience has been totally positive from James Garland our main contact and Shannon Ormesher . We unfortunately had our first sale fall through after almost five months and were dev... See more
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Review summary
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Ian Bird is the allocated agent to assist with the sale of our house. Very proactive and doesn’t leave us in the dark. If we reach out and he is occupied he will inform us that he will answer our quer... See more
My experience of selling my flat has so far been a very positive one. Each step of the process has been very well managed by the agent Tom Bailey, he has offered very helpful advice and communication... See more
Gentle approach Trudy was a great listener and had done her homework on properties in my area. She asked appropriate questions which enabled her to outline possible value of my property which is uni... See more
Company details
- #28 of 29 best companies in Estate Agents
- #43 of 49 best companies in Estate Agent
About Purplebricks
Written by the company
The new Purplebricks
We’ve always challenged the status quo of the estate agent industry – and it’s time you did too. We’re rebuilding Purplebricks to make your move simpler, fairer and even more efficient.
Our all-in-one package comes with everything you need to sell your property – at one fair, fixed fee with multiple ways to pay. Plus, there’s optional add-ons if you want to boost your sale.
When you sell with Purplebricks, you’ll have a local estate agent and a team of experts by your side, from the first chat to handing over the key on moving day. Along with everything needed to sell today – a premium and featured listing on Rightmove, Zoopla and On The Market listings, professional photography, a 360° virtual tour, and an app to manage your sale.
Why you'll love Purplebricks:
With over 117,000 5-star reviews on here (that’s more than any other estate agent, if you’re counting), thousands of sellers have already saved millions using Purplebricks.
Visit our website for the latest, and to book a free house valuation.
We’ve always challenged the status quo of the estate agent industry – and it’s time you did too. We’re rebuilding Purplebricks to make your move simpler, fairer and even more efficient.
Our all-in-one package comes with everything you need to sell your property – at one fair, fixed fee with multiple ways to pay. Plus, there’s optional add-ons if you want to boost your sale.
When you sell with Purplebricks, you’ll have a local estate agent and a team of experts by your side, from the first chat to handing over the key on moving day. Along with everything needed to sell today – a premium and featured listing on Rightmove, Zoopla and On The Market listings, professional photography, a 360° virtual tour, and an app to manage your sale.
Why you'll love Purplebricks:
- One fair, fixed fee. See it straight from the get-go. No surprises.
- One simple selling package with everything you need to sell with maximum exposure for your home.
- Multiple ways to pay – pay upfront or when you've sold.
- Trusted estate agents with heaps of local knowledge.
- An app to manage your sale – message buyers, accept viewings, negotiate offers, 24/7.
With over 117,000 5-star reviews on here (that’s more than any other estate agent, if you’re counting), thousands of sellers have already saved millions using Purplebricks.
Visit our website for the latest, and to book a free house valuation.
Contact info
Purplebricks Property Limited (trading as Purplebricks), 146 Freston Road, W10 6TR, London, United Kingdom
- 0800 810 8008
- customersupport@purplebricks.com
- purplebricks.co.uk
Book a free home valuation
4.1
Great
145k reviews
Asks customers to review
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You won’t regret instructing Purplebricks
My experience with Purplebricks from the start has been amazing. Colin and Ashley have made the process so simple and easy. I got the asking price I had in mind much is a bonus. I also love how I can be in control of when the viewings takes place, directly with the viewer. All updates are live. If I was to sell or buy a property in the future, I would not hesitate is instructing Purplebricks.
9 July 2026
2nd time using Purple Bricks!
This is now the 2nd time we have used Purple Bricks, both times with David Luke.
Couldn’t recommend enough!
9 July 2026
Sam is a ver impressive property…
Sam is a ver impressive property professional.
An affable chap.
Easy to warm too.
Quick with providing the outcome.
9 July 2026
Estate agent Sarah was very helpful…
Estate agent Sarah was very helpful from start to finish
6 July 2026
Was given advise that we could…
Was given advise that we could understand wasn't pushy lovely person
9 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Don’t touch them with a barge pole.
Don’t touch them with a barge pole.. you’ll only get to hear from them until valuation and instruction.. after that they are no where to be found! Thank God we were still in the cooling off period so got our money back.. but definitely won’t recommend them!
6 July 2026
Reply from Purplebricks
Hi Syeda,
Thank you for your review. We're sorry to hear the communication dropped off so significantly after you instructed with us and that the experience didn't reflect the service you were promised.
A member of our team will be in touch with you shortly.
Take care,
Sam
Absolutely dreadful.
If I could give Purplebricks zero stars, I would. I’ve had seven different sales ‘consultants’ in a year. None of them were good communicators and they failed on absolutely every score. Don’t touch this company with a barge pole.
9 July 2026
Unprompted review
Reply from Purplebricks
Hi Siobhán,
Thank you for your review. We're truly sorry to hear how disappointing your experience has been over the past year and we completely understand your frustration.
We can see Summer has been in touch and we hope you'll give us the opportunity to speak with you. We'd genuinely love the chance to turn things around.
Take care,
Sam
Ian Bird was extremely helpful and…
Ian Bird was extremely helpful and efficient throughout the entire process. He was always quick to respond, kept everything clear and straightforward, and made what could have been a stressful experience feel smooth and well-managed. His professionalism and attention to detail really stood out, and I would highly recommend his services to anyone looking for a reliable and proactive agent.
29 June 2026
Unprompted review
Literally scam artists
Literally scam artists. They will value your house way above other estate agents, fail to sell, then charge you massive fees for their failure. I dread to think of all the people they take advantage of. Despicable. AVOID AT ALL COSTS.
10 July 2025
Unprompted review
Reply from Purplebricks
Hi Clarke,
Thank you for your review. We're sorry to hear your experience has left you feeling this way and we take concerns of this nature seriously.
We've reached out to request your details so we can look into this for you. Please do get back to us and we'll ensure this is picked up.
Take care,
Sam
Sam and I had a pleasant chat
Sam and I had a pleasant chat. I showed him through the house and he was honest with me about the valuation.
9 July 2026
Very professional approach and…
Very professional approach and informative no complaints
9 July 2026
Unprompted review
confident move
during my conversation with robert about my intentions he made me confident the process would work which was reassuring given the thinking Ihave given this decision on moving
9 July 2026
So far so good
So far so good
Greyham has been a great agent , and explained the process well
8 July 2026
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