Purplebricks Mortgages Reviews 556

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, knowledge, and helpfulness, making complex processes much easier to understand. The service provided is frequently described as excellent, with many appreciating the clear communication and quick response times to their queries. Reviewers often felt well-supported and reassured throughout their journey, noting that the team went above and beyond to ensure a smooth and stress-free experience. However, some customers also noted occasional delays in responses and felt there could have been more proactive follow-ups on certain tasks.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, efficient, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting that staff were... See more

User experience

Clients share positive opinions on user experience, describing the overall process as painless, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa Dowling has been fantastic helping us buy our first property!! Couldn't recommend her more! Extremely knowledgeable and understanding, takes time to explain any questions and gives options and ad... See more

Company replied

Rated 5 out of 5 stars

Well what can I say apart from thank you you so much for making what I thought would be a stressful house buying process's become so much easier for us both. From the start Tom has been outstandin... See more

Company replied

Rated 5 out of 5 stars

Hayley at Purple Bricks was just fantastic in supporting us with our first mortgage. She was so patient and we really felt like we weren't alone through the process. Hayley explained everything in sim... See more

Company replied

Rated 5 out of 5 stars

Lisa was really supportive during the whole process. She made sure I understood all of my options and took the time to thoroughly explain everything. She kept me updated at every stage and was always... See more

Company replied


Company details

  1. Mortgage broker

About Purplebricks Mortgages

Written by the company

Whether you’re a first-time buyer or are climbing the property ladder, we’re here to help with all things mortgage related. We’ve got access to over 12,000 deals (some exclusive ones!), and we know our lenders inside out. We work with them every day, after all.

Sure, moving house is stressful, but your mortgage shouldn’t be. Let us do the heavy lifting. We’ll search the market for a great deal – whether it’s a mortgage, protection or life insurance, or all of the above. With Purplebricks Mortgages, you can manage your home move under one roof.

We’re all about making mortgages easy. Our service includes:

  • A straightforward process. Getting your mortgage sorted with us is simple.
  • Award-winning customer service, whatever your moving plans are.
  • A dedicated case manager to guide your mortgage journey from start to finish.
  • Access to over 12,000 deals from 90+ lenders – including some exclusive ones.
  • Insurance that protects your home and family – tailored to your budget.

    Got questions? Ask us anything. We’ve heard it all and have the answers.

    How the service works

    Getting a mortgage for the first time – or even a second or third – can seem like a lot of work, but with Purplebricks Mortgages, it’s not. Just fill out our form or give us a ring to get started. We’ll take a few details, and you can kick back whilst we get working. Our knowledgeable advisors will scour thousands of rates and deals to secure the ideal mortgage for your unique circumstances. It’s that simple.

    No hidden costs, no sneaky clauses. Just straightforward advice and fair fees. We’ll handle the details, from your first enquiry to the day you sign on the dotted line.


  • Contact info

    4.9

    Excellent

    TrustScore 5 out of 5

    556 reviews

    5-star
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    1-star

    No history of asking for reviews

    This company hasn't invited their customers, so reviews may not be representative

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    Rated 5 out of 5 stars

    Postive experience

    Tom , my mortgage advisor was so brilliant, he explained everything in detail to me and always gave me enough time to reflect before making a decision. He communicated clearly, leaving emails and voicemails when he couldn’t reach me because I was at work. Rachel my case manager was also very good, and I was surprised they were able to get my mortgage offer through in 1 week after I gave Tom the go ahead, I would definitely recommend and also be using them again

    27 October 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that your advisor explained everything clearly and gave you ample time. We're glad the communication was effective, and your mortgage offer was secured quickly. Thank you for recommending us; we appreciate your feedback.

    Rated 5 out of 5 stars

    We’ve just completed on our new home

    We’ve just completed on our new home, and I couldn’t be happier with the service we received from the team,especially Lydia, Rebecca and everyone involved.They were professional, supportive, and always quick to respond to any questions throughout the whole process.
    Everything went smoothly from start to finish, and their guidance made what could have been a stressful experience feel easy and well-organised. I really appreciate their clear communication and genuine care.
    Thank you so much for all your help.I’d definitely recommend your service to anyone buying a home!

    21 October 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had a smooth and well-organized experience with our team. We appreciate your kind words and are grateful for your recommendation. It's great to know our support and clear communication were helpful during your home-buying process.

    Rated 5 out of 5 stars

    Fantastic experience with Tom

    I had an absolutely fantastic experience working with **Tom Shembry-Major** as my mortgage advisor. From the very beginning, Tom was professional, knowledgeable, and incredibly supportive. He took the time to understand my needs and explained every step of the process clearly, making what could have been a stressful journey feel smooth and manageable.

    Tom’s attention to detail and commitment to finding the best possible deal were truly impressive. He was always available to answer questions, provided regular updates, and went above and beyond to ensure everything was handled efficiently and accurately.

    Thanks to Tom’s expertise and dedication, I felt confident throughout the entire process and am now received my mortgage offer which I am over the moon about! I wouldn’t hesitate to recommend Tom to anyone looking for a reliable, trustworthy, and genuinely helpful mortgage advisor.

    Thank you, Tom!

    16 October 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had a fantastic experience. We appreciate your kind words regarding the support and expertise you received. It's great to know the process felt smooth and manageable, and we're delighted you're over the moon with your mortgage offer! Thank you for recommending our services.

    Rated 5 out of 5 stars

    Fantastic service

    Fantastic service. They were really helpful and explained everything so i understood. Didn’t feel like i was pressured into anything.
    They gave a report on each house i viewed and it was no problem when i changed the house i was buying. Would definitely recommend!

    1 October 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you found our service helpful and informative. It's great to know that you felt comfortable and supported throughout the process, especially with the reports and changes. Thank you for recommending us!

    Rated 5 out of 5 stars

    Excellent

    Purplebricks Mortgages are always there whenever you call to assist in the best way possible.

    8 October 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We appreciate you taking the time to share your positive experience. We're happy to hear that our team is always there to assist you!

    Rated 5 out of 5 stars

    Remortgaging

    Remortgaging was made very easy with purple bricks. Have used them before and intend to use them in future. Thank you!

    1 October 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that your remortgaging process was straightforward with us. Thank you for your continued trust, and we look forward to assisting you again!

    Rated 5 out of 5 stars

    Great service and guidance

    Great service and guidance. Prompt replies to questions. Knowledgeable, friendly staff, polite and thorough. Thank you

    1 October 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that our staff's knowledge and service met your expectations. We appreciate you taking the time to share your positive experience!

    Rated 5 out of 5 stars

    I had a lot of questions throughout the…

    I had a lot of questions throughout the mortgage journey, and the team never failed to respond quickly and informatively. Their guidance was clear, and they made sure I felt supported and confident in every decision.

    30 September 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that our team provided clear guidance and support throughout your mortgage journey. We appreciate you highlighting our quick and informative responses!

    Rated 5 out of 5 stars

    Excellent service would recommend

    Excellent service would recommend
    Esha kaur to my friends if they
    Require any mortgage advice very helpful and professional

    29 September 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience! Thank you for your kind words and for recommending our services to your friends.

    Rated 5 out of 5 stars

    Highly recommended

    My case manager, Emily, was incredibly helpful throughout the process of buying my property.

    26 September 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We are so glad to hear that the buying process was made easier with the help of Emily. Thank you for sharing your positive experience!

    Rated 5 out of 5 stars

    Lisa and Daisy have been wonderful

    Lisa and Daisy have been wonderful, frequent communication, clear advice and have really helped me through the process.

    25 September 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had a wonderful experience. It's great to know the frequent communication and clear advice helped you through the process.

    Rated 5 out of 5 stars

    Friendly patient knowledgeable

    Friendly and patient. Very informative, listened fully and explained things clearly to me and was happy to repeat things when I asked questions.

    22 September 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you found us friendly and patient! We appreciate you mentioning how informative we were and that we addressed your questions thoroughly.

    Rated 5 out of 5 stars

    Heyley was effective communication and…

    Heyley was effective communication and giving us feedback at every stage. She gave us different alternatives and products to look at. Friendly and professional

    10 September 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you found our team member's communication effective and helpful during the process. We appreciate your positive feedback on the alternatives and professional service provided.

    Rated 5 out of 5 stars

    Ideal mortgage broker

    Gregory has been brilliant throughout this entire process, finding rates and offers far better than I could. His attention to detail allowed us to put a complete package together so the mortgage provider had no concerns at all.

    19 September 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the process was brilliant for you. It's great that attention to detail allowed us to put a complete package together. Thank you for your positive feedback.

    Rated 5 out of 5 stars

    Exceptional Support and Professional Service from Clair, Nadine, and Mariann

    I received excellent support from Clair Brown, Nadine, and Mariann, who are very professional, kind, and supportive throughout my application process. I can describe how they work responsibly, kindly, and with fast responses and communication. I absolutely appreciated the service they provided. I would like to say that you are the most professional and kind team I have ever had the pleasure of working with.

    12 September 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience. We appreciate your highlighting the team's professionalism, kindness, and responsiveness during your application process. Thank you for your kind words and valuable feedback.

    Rated 5 out of 5 stars

    Very thorough

    Very thorough, professional, friendly service.

    21 August 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We appreciate you taking the time to share your positive experience with our services! We are so glad you were happy.

    Rated 5 out of 5 stars

    Excellent experience

    Excellent experience. Am pleased

    10 September 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're glad you are pleased with your excellent experience. Thank you for letting us know about it.

    Rated 5 out of 5 stars

    Ajay and Nigel at purple bricks

    Ajay and Nigel were fantastic and instrumental to the success of our mortgage and subsequently our house purchase. They were attentive and always quick to reply. They always made sure we understood and ran through everything so we were completely informed. I cannot thank them enough for the amazing job they did.

    8 September 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that the mortgage process and house purchase went smoothly. We appreciate that Ajay and Nigel's attentiveness and clear communication were so helpful to you. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    Lisa was amazing and so helpful for first time buyers

    Lisa was fantastic and so supportive throughout the whole process. She explained everything so we could understand and found us the best deal. We were first time buyers and she was so patient. We couldn't be more grateful and our experience with Lisa was completely stress free.

    9 June 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that the support provided was so helpful during your first home-buying experience. We appreciate you sharing that the process was stress-free and that everything was clearly explained.

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