Purplebricks Mortgages Reviews 

576
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers overwhelmingly had a great experience with this company and truly appreciate the exceptional support received throughout. Customers frequently mention that the staff members are incredibly helpful, highly knowledgeable, and always available to answer any questions or queries promptly. Some people also felt that the entire mortgage application process was made remarkably smooth, manageable, and completely stress-free from start to finish. Consumers genuinely appreciate the exceptionally quick response times, regular progress updates, and clear guidance provided by the advisors during their property journey. Reviewers consistently state that they would never hesitate to recommend these outstanding professional services to family, friends, and colleagues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently helpful, friendly,... See more

Service

Clients share positive opinions on service, highlighting outstanding support and efficient mortgage guidance... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional support and guidance... See more

Response time

Customers had positive experiences with response time, highlighting that support was consistently fast and... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as a smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa Dowling has been fantastic helping us buy our first property!! Couldn't recommend her more! Extremely knowledgeable and understanding, takes time to explain any questions and gives options and ad... See more

Company replied

Rated 5 out of 5 stars

Well what can I say apart from thank you you so much for making what I thought would be a stressful house buying process's become so much easier for us both. From the start Tom has been outstandin... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience during our mortgage application, and a huge part of that was down to Daisy, our case manager. She was absolutely brilliant from start to finish. Daisy kept us informed... See more

Company replied

Rated 5 out of 5 stars

PurpleBricks Mortgage Broker service was amazing! Everyone was so lovely, responsive and answered any questions I had. Gregory Hindle offered me brilliant advice during my house search and Rachel Dolp... See more

Company replied


Company details

  1. Mortgage broker

About Purplebricks Mortgages

Written by the company

Whether you’re a first-time buyer or are climbing the property ladder, we’re here to help with all things mortgage related. We’ve got access to over 12,000 deals (some exclusive ones!), and we know our lenders inside out. We work with them every day, after all.

Sure, moving house is stressful, but your mortgage shouldn’t be. Let us do the heavy lifting. We’ll search the market for a great deal – whether it’s a mortgage, protection or life insurance, or all of the above. With Purplebricks Mortgages, you can manage your home move under one roof.

We’re all about making mortgages easy. Our service includes:

  • A straightforward process. Getting your mortgage sorted with us is simple.
  • Award-winning customer service, whatever your moving plans are.
  • A dedicated case manager to guide your mortgage journey from start to finish.
  • Access to over 12,000 deals from 90+ lenders – including some exclusive ones.
  • Insurance that protects your home and family – tailored to your budget.

    Got questions? Ask us anything. We’ve heard it all and have the answers.

    How the service works

    Getting a mortgage for the first time – or even a second or third – can seem like a lot of work, but with Purplebricks Mortgages, it’s not. Just fill out our form or give us a ring to get started. We’ll take a few details, and you can kick back whilst we get working. Our knowledgeable advisors will scour thousands of rates and deals to secure the ideal mortgage for your unique circumstances. It’s that simple.

    No hidden costs, no sneaky clauses. Just straightforward advice and fair fees. We’ll handle the details, from your first enquiry to the day you sign on the dotted line.


  • Contact info

    4.9

    Excellent

    TrustScore 5 out of 5

    576 reviews

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    4.9

    All reviews

    (576)

    149 reviews in the last 12 months

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    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Outstanding service from the start

    Outstanding service from the start. Lisa is professional, knowledgable and experienced enough to find just the right products and solutions at the right price. She saved us a lot of time and uncertainty and now we’re very happy with the outcome. Very personable, highly recommended.. you’re in safe hands.

    11 June 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're so glad to hear you had such an outstanding experience! We appreciate your kind words and recommendation. We're happy we could save you time and uncertainty.

    Rated 5 out of 5 stars

    Brilliant service as per usual

    Brilliant service as per usual! David Humphrey initially to get me a great offer and then Angela Hamill to complete it all where absolutely fantastic and a pleasure to work with. Really helpful and very efficient! Thanks

    Will be useful my again in the near future.

    5 June 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We are so happy to hear you had such a fantastic experience with us! We truly appreciate your kind words and look forward to assisting you again soon.

    Rated 5 out of 5 stars

    Amazing Mortgage Broker Service

    PurpleBricks Mortgage Broker service was amazing! Everyone was so lovely, responsive and answered any questions I had. Gregory Hindle offered me brilliant advice during my house search and Rachel Dolphin was so supportive and helpful up until completion.

    9 June 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We are so pleased to hear about your positive experience with our mortgage broker service. We appreciate you highlighting the excellent support you received throughout your house search and completion.

    Rated 5 out of 5 stars

    Helpful and informative team. Start to finish.

    Angela & David are an extremely kind and helpful part of the Purplebricks mortgage team. Helped me out massively towards the end of my re-mortgage when the solicitors were slacking. Highly recommend.

    1 June 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We are so pleased to hear our team provided such excellent support during your re-mortgage process. Thank you for your kind words!

    Rated 5 out of 5 stars

    Angela was extremely helpful especially…

    Angela was extremely helpful especially with chasing solicitors on the other end when required. The whole experience was painless

    2 June 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're so glad to hear your experience was painless and that our team provided such helpful support. Thank you for your kind words!

    Rated 5 out of 5 stars

    Happy customer

    Happy customer

    Since we first bought our house we have been through all the processes with this team including our 2 remortgages and I couldn't be happier.
    A team of professional and kind people, always available for answering all our questions and ready to advise in any matter.
    I fully recommend them

    1 June 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We are so pleased to hear about your continued positive experience with our team over the years. Thank you for recommending us!

    Rated 5 out of 5 stars

    Absolutley excellent service in every way!

    Absolutley excellent service in every way - Our agent Diane was just fantastic. This isnt a process that most folk are familiar with and we have been guided through each step easily and clearly with all aspects covered including legal in an easy package. Excellent as life is busy enough. As for an agent, advice, viewings, pricing all taken care of and end result has been an excellent price for our property and a very quick sale. Very grateful, thanks Diane!

    1 June 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We are so pleased to hear about your excellent experience and the fantastic support you received.

    Rated 5 out of 5 stars

    Excellent Communication

    The reason we chose Purple Bricks is because they called us on time, they emailed us frequently and cost less than their competitors. The process was simple and we were updated at every stage, even when there was no update. We would highly recommended.
    Thank you to Ashley Scott & Emily Eason.

    1 May 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're so glad to hear we made your experience simple and kept you updated. Thank you for your wonderful recommendation!

    Rated 5 out of 5 stars

    Great Service

    I'd definitely use Purplebricks Mortgages again. Our Mortgage Advisor Lydia was great and explained everything really clearly. Both her and Emily, our Case Manager, were quick to come back to any queries. Emily kept us updated and gave clear next steps at each stage of the application process. This was really helpful as we are first time buyers.

    28 May 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're delighted to hear you had such a positive experience with us! We appreciate your kind words about the clear explanations and helpful updates you received as first-time buyers. Thank you for your feedback.

    Rated 5 out of 5 stars

    Experience with mortgage advisor Tom Shembry-Major

    We have had a great experience with Tom throughout our mortgage process as first time buyers. He has been extremely helpful, responsive and patient in explaining everything clearly to us from start to finish.

    Tom kept us updated throughout the application process, answered all of our questions quickly and helped make what can be a stressful process feel much more manageable. He was always approachable and happy to help whenever we needed advice or reassurance.

    We really appreciated all of his support and would highly recommend him to anyone looking for a mortgage advisor, especially first time buyers.

    29 May 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We are so pleased to hear about your excellent experience with us. It is wonderful to know that we could make your first-time buyer journey smoother and more manageable. Thank you for your kind words and recommendation!

    Rated 5 out of 5 stars

    Great communication and easy process

    I am very pleased with the whole process of getting the mortgage. I feel I had got support from the begging with all the documents that I had to gather for the final application. My morgage options been explained clearly and with patience . The communication been brilliant as well , i always got a quick answer through email to any of my questions or concerns. Thanks to Hayley Newton now I got the house I was dreaming for .

    26 May 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We are so pleased to hear about your positive experience with our mortgage process. We are glad our team provided clear explanations and excellent communication, helping you achieve your dream home. Thank you for your kind words.

    Rated 5 out of 5 stars

    Lisa Dowling was absolutely fantastic…

    Lisa Dowling was absolutely fantastic throughout the entire mortgage process. From start to finish, she was professional, responsive, knowledgeable, and incredibly supportive. She made everything clear and stress-free, always keeping me updated and answering any questions quickly and thoroughly.

    Securing a mortgage can feel overwhelming, but Lisa made the whole experience smooth and straightforward. I really appreciated her dedication and the level of care she showed throughout the process. I strongly believe without her, it would have not been possible.

    I’m so grateful for all her help in securing my mortgage offer and would highly recommend Lisa to anyone looking for a reliable and friendly mortgage advisor. Thank you again!

    22 May 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We are so pleased to hear about your positive experience. It's wonderful to know that our support made the mortgage process smooth and stress-free for you. We truly appreciate your kind words and recommendation.

    Rated 5 out of 5 stars

    Tate and Archie - Outstanding Team!

    Tate and Archie have been hands down the best team I could have asked for.

    You both made me feel calm and reassured during times when I was unsure of the best route forward. As someone completely new to all of this, I felt genuinely supported every step of the way.

    You were both incredibly friendly, helpful, and always quick to communicate. I never felt like I was left waiting around for answers — whenever there was an update, you were straight on it.

    Thank you so much. I truly appreciate every phone call, email, message, and all the support you gave throughout the process. I couldn’t have asked for a better service !

    - Holly

    19 May 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We are so happy to hear we could provide such a supportive and reassuring experience for you. We truly appreciate your kind words and are glad we could assist you every step of the way.

    Rated 4 out of 5 stars

    Over and above

    Sharon worked tirelessly to get the sale over the line. She was in constant contact with the buyers solicitors to get all the required documentation which enabled us to get memorandum of sale in place so we could get our offer agreed on a property.
    Steve

    11 May 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    Thank you for taking the time to share your experience. I believe your review was meant for Purplebricks Estate Agency if this is the case please could you amend the company name on your review so they will be able to see your lovely feedback.

    Rated 5 out of 5 stars

    We have been so impressed working with…

    We have been so impressed working with Purple Bricks on our mortgage and related insurances. Ross, Toni and Emily have all been fantastic! They've made sure we've had everything sorted in plenty time and gone above and beyond to secure the best deals for us. We're so grateful. Thanks team!

    5 May 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're so happy to hear about your positive experience with our team! It's great to know they ensured everything was sorted in plenty of time and secured the best deals for you. We appreciate your gratitude and thank you for your review!

    Rated 5 out of 5 stars

    Appreciate the professionalism and the…

    Appreciate the professionalism and the work put in by the purplebeck mortgage team. Yasamin and Rachel have been really helpful with walking me through the process, the processes if I made different decisions and of course keeping me up to date each step.

    1 May 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We appreciate you acknowledging the professionalism of our mortgage team. We're happy to hear that the team was helpful in guiding you through the process and keeping you informed.

    Rated 5 out of 5 stars

    Personalised service, experienced adviser, streamlined service.

    Our experienced adviser took time to understand our re-mortgaging needs, offering us a range of products. Everything was explained well, and all our questions were answered. Overall a streamlined process and a pleasant company to work with.

    5 May 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that our advisor understood your needs and offered suitable products. It's great to know that the explanations were clear and the process streamlined for you. Thanks for your feedback.

    Rated 5 out of 5 stars

    Paul and Archie were great

    Paul and Archie were great. Thanks for helping me remortgage. Flawless experience

    1 May 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that your remortgage experience was flawless. We appreciate your positive feedback and thank you for your time.

    Rated 5 out of 5 stars

    Outstanding service delivery

    I have a wonderful experience with Purplebricks. The services they provided were outstanding from timely response to enquires, giving updates and guidance on every steps till completion of the purchase. I am specially saying a huge thanks to Archie Pether and Gregory Hindle 😍 for their outstanding services provided. You both are so amazing 👏. Thank you.

    1 May 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy you had a wonderful experience with our services. It's great to hear our timely responses, updates, and guidance were outstanding and helpful throughout your purchase. Thank you for your positive feedback!

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